Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service

By mdean10 on 7/20/2019 at 4:20 PM.

Jacob Dean was very polite and made sure all my needs were met. His overall service was excellent and I would recommend him to anyone that needs their car serviced at BMW of Charlottesville.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Disinterested

By Suecq2s on 5/24/2019 at 3:20 PM. Helped by Adam.

I've been sitting in the service Dept waiting room for 2.5 hours, getting a state inspection done. I check my phone just now to see that ONE HOUR ago, Adam texted me of services needing to be performed, one suggested, one critical. So now, I have to come back to these losers (I live an hour away) because they're too lazy to walk five feet to speak to me. Last time I was here, it took their courtesy shuttle three hours to come collect me to bring me to my car. My lease is up in November. I'll be driving something else and no one will care. There's always another customer around the corner, isn't there?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jake Dean - the epitome of professionalism and expertise!

By Reire2019 on 5/26/2019 at 2:24 PM. Helped by Jake Dean.

Absolutely incredible customer service! I highly recommend BMW of Charlottesville- for many reasons but especially because of Jake Dean! BMW dealerships are well known for their exceptional quality and service, but BMW of Charlottesville, stands out above other high- quality dealerships because of their staff. I will continue to praise BMW of Charlottesville for all of the great services they provide and will always recommend friends and family to ask for Jake Dean when visiting BMW of Charlottesville.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Luckyst1 on 5/25/2019 at 6:29 PM. Helped by Jake Dean.

What great service Jake Dean always has to offer us. I will always continue to work with him and this great dealership, Thank You Cj

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Per-owned car purchase

By gs350dude on 3/30/2019 at 4:14 PM.

I don't normally write reviews but the circumstances of this purchase compels me to do so. Two weeks ago I test drove a Lexus with Rick explaining all the details of this wonderful car. Rick's cordial demeanor and knowledge of the vehicle made the test ride very enjoyable. Back in the office the negotiations for my trade-in and the Lexus began. After a few attempts to solidify the deal it was obvious we were miles apart. I left the dealership thinking that my three month search was going to continue. The following week Rick gave me a call to let me know that they wanted my business and presented a new set of numbers. I thought , wow this is something I can work with, but I had started negotiations with another dealer. In short that deal fell through so I called Rick to see if the Lexus was still available. When he told me it was I let him know that I would like to stop by that afternoon and complete the deal but I had concerns about some scratches on the back hood and a blemish on the rear bumper. Now, after these guys had lowered the price of the Lexus and increased the trade-in amount for my car they still agreed to address my concerns. I was shocked when I arrived at the dealership. The Lexus looked brand new. Kudos to everyone involved.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They do not stand behind their product

By Unhappy x3 on 2/4/2019 at 12:23 PM. Helped by Alex, Todd, Hillary.

Our 2018 X3 broke down 3 times in less than 30 days after recall work on computer was done at their shop. We wanted to trade the car in because we lost confidence in car. The sales manager said he did not want to buy it becuase "he did not want to get stuck with a piece of crap". We were also told by our salesperson that carmax pays more money than they do, we could try there. But, our car was in their shop so a bit hard to take to carmax. Not sure if repairs fixed it in the end, our service advisor said she thought it was a part, but "there are so many fault codes stored on your car it is anyone guess as to what is wrong" We traded in a 13 month old car with 9k miles and took a 1270$ loss to do so. If anyone should have come close to the residual value, especially given we drove less than the factored 12k per year, it should have been the dealership we bought it from Out sales person, Rick Marten, did a great job when we bought the car - it just went downhill in service & especially management at this dealership. I WILL tell everyone that wants to listen my opinion of this. If they would have just worked with me so we could get out of a car that left me stranded 3 times in a month, we could have parted as friends. Instead, they told me CSI was not part of their bonus monies anymore and since I was not purchasing another car from them that they did not need to step up and help out with the 1270$ delta. Lastly, when I tried to post something to their public facebook page they have a administrator that reviews posts and will only publish posts that are favorable to them vs honest customer reviews.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Blown Tire

By gcbritt on 9/27/2018 at 6:36 PM. Helped by Tom.

I live in Richmond and my daughter blew a tire on her Mini in Charlottesville and was stuck on the side of the road. I found BMW of Charlottesville on the web and called them. The service team found a tire, ordered it and installed in within a few hours to get her back on the road home, all with a friendly attitude. I was more than impressed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

First New BMW

By 1stCavVet on 9/22/2018 at 1:50 PM.

After a great deal of research, my wife and I visited the Charlottesville dealership for a test drive of the 2019 440i xdrive gran coupe.We ended up speaking with Rick Martens who was not only courteous, he knew his BMWs inside and out. Mr. Martens was relaxed in his approach which contributed to our excellent experience. Our 440i had to be special ordered, so a follow up review will probably be posted. However, there is no reason to think our first impression of the dealership will change.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Queen Deb on 8/27/2018 at 5:50 PM. Helped by Tim.

I did not qualify for a BMW however, my salesman Tim put me in a 2016 Toyota Avalon! Low mileage, like brand new. He was kind, he listened when I talked and WOW was this an amazing experience! From the receptionist to the Sales Manager Todd to the Financial Officer sorry can’t remember his name because at this point I was so excited I almost blacked out! Double five ?? star rating ~Deborah AKA Happy Toyota Avalon customer 👑

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Love the BMW X5 M

By Araujo on 6/29/2018 at 11:37 AM.

Our experience with Rick and the staff of BMW of Charlottesville was first class. The acknowledgement the staff has on there product is outstanding. We will recommend the dealership for sure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new BMW X5!

By ValAtkins on 6/20/2018 at 7:46 PM.

Me and my husband stopped in to see what they had. Nothing that I wanted, Rick searched for me at other locations and still could not found what I wanted. So he suggested let's have BMW build you one! How exciting! A little over 3 weeks later I had exactly what I wanted. Rick, Todd and Hector were so great! Awesome experience! If you are looking to purchase a new or used BMW or something else they may have on the lot go see Rick you can't miss him (he's 6'8"!) and has the most adorable accent ever.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Great Service

By superhelix123 on 5/16/2018 at 10:12 PM.

My experience with Rick and the entire team at BMW Cville was fantastic. They are kind, knowledgeable, and there was none of that potential 'car dealership' pressure or sales stuff. Just straight up easy to work with, fair, reasonable, and friendly. I highly recommend Rick and the rest of the team for your next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience buying a car thus far!

By cat87 on 5/7/2018 at 2:16 AM. Helped by Todd Williams.

My husband and I dread buying a vehicle--we don't like the sales pitch and what we like even less is the haggling process. Our purchase experience with BMW of Charlottesville was a game changer! We located the vehicle online, negotiated quickly for both the vehicle we are purchasing as well as for the trade-in. The purchased SUV was in top shape when we arrived to pick it up. Todd Williams was top-notch! We will surely recommend Charlottesville BMW to all of our friends and family!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

‘Class’

By Freddie P on 5/1/2018 at 9:45 PM.

My husband and I worked with Rick Martens last summer when we started looking for a new vehicle. He was professional and courteous with a thorough knowledge of BMW’s. His sense of humor also made our visit very pleasant. Yesterday we were delighted to work with Rick again when purchasing our BMW X5. He made our buying experience fun with his easy working style. He made sure he covered all the features of each car we considered. He is a great asset to the BMW Charlottesville team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great customer service

By L Windsor on 4/18/2018 at 12:51 PM. Helped by Rick Martens.

I have owned 5 BMWs in my life and have always been very pleased with the service I get at our local Richmond dealerships. But, because of a very positive experience one of my friends had with the Charlottesville location, I drove 70 miles to come to this specific dealership, and to work with Rick Martens in particular. Yes, the customer service is that good!! I felt like I was treated fairly, and that Rick tried to make sure that I get the best car -- and the best deal -- possible. Rick is extremely professional and personable and really was a pleasure to work with. I was greeted by several other people at the dealership, and everyone made me feel very comfortable. I recommend this dealership, and Rick in particular, very highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

as always the best

By Robin S Durkin on 4/16/2018 at 11:14 PM. Helped by Rick Martens , Todd Williams, Brett Denver and Jake Sobelman all are 5 *'s.

I have been dealing with Crown BMW C'ville since 2003 and I have always found everyone who works there extremely friendly and helpful. I love BMW's and the employees there always have made it an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Favorable

By john on 3/27/2018 at 1:11 PM. Helped by Collin.

Collin was very helpful. Said upfront he was relatively 'new' job. I appreciated his honesty. He's personable and gives the impression he 'aims to please'. John Clark

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Significant Positive Change Since Last BMW Purchase

By ACC-Champs on 3/29/2018 at 1:16 PM. Helped by Rick Martens, Client Advisor, Gian Bojanovich, General Manager.

Rick Martens managed the buying and trade-in process in a very knowledgeable and professional manner. Because of Rick, I would recommend BMW of Charlottesville.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

I came because of bag recall and to buy a left front signal

By Henry on 3/3/2018 at 1:23 AM. Helped by Adam Ombley.

I was offered other recalls fuel pump and brake inspection & other recalls the car vacumed - & the bags taken care of but unfortunatly the fuel pump & brake booster vacum supply were not available for which I have to come back and leave the car another whole day The good think to compenste the lack of parts Iwas given round trip ride and the bulb installed for free

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience Purchasing a BMW

By Vadimka on 3/1/2018 at 1:29 PM. Helped by Rick Martens and Todd Williams.

I have been looking for a specific 3-series M-Sport optioned to my liking (there were not that many out there). This dealer had the car I wanted 4.5hrs away from me. Rick went above and beyond to describe the car and take additional pictures for me before I decided to take the trip. I put the deposit on the car and took a trip hoping the car was just as described. Upon my arrival, the car was exactly as described making the trip very well worth it. Rick was very honest with me and made the car buying experience great! I would definitely recommend this BMW dealership. There are not that many honest dealers out there that put their customer first. I left with a new to me car and a big smile.

I would recommend this dealer.