Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

nice people

By mitchell on 4/18/2017 at 4:14 PM. Helped by jackie.

I was interested in a 2017 Nissan maxima they had.but I owed more than they could give,so we could not make a deal. but I would buy from them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very positive and easy!

By MsFord on 2/20/2017 at 1:38 AM. Helped by Carrie.

I have never had a bad experience with the dealership. The associates have always been kind and very helpful. They always go above and beyond to assist the customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always fast and Courteous

By Tracy1 on 2/19/2017 at 2:10 PM. Helped by Carrie.

Carrie is always great! I get exceptional service from the bmw service team. They go over everything that needs to be done to my car before and after they do it. They explain my warranty to me. When I had to get my car towed in they also let me know I have free towing service through bmw, which is a big help. Carrie always walks me to my car and explains what service was performed and how to find things on my console. She is absolutely wonderful!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service.

By kevinandy84 on 2/18/2017 at 8:53 PM. Helped by Carrie (service).

Very friendly service and parts department. Had difficulties setting me up for a service warranty but ensured they could and did fix the problem. Would recommend this dealership to any and everyone I know.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was in for an oil service!

By EDDIE MITCHELL on 2/10/2017 at 4:37 AM. Helped by Sharon and Carrie.

BMW have provided me with outstanding service. Both Sharon and Carrie,were extremely helpful and very professional. On Monday Carrie, took care of my needs and Thursday Sharon, took care of my needs, both were very friendly and professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By ahh on 2/9/2017 at 8:10 PM. Helped by Laura, Sharon.

Staff was very friendly and professional. They explained exactly what was being done to my vehicle. Prompt service by the technicians, as well. Overall, a very pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Although it was a Saturday, they took time to address needs.

By jflshcir on 2/7/2017 at 8:25 PM. Helped by Steve in service department, plus the new genius whose name I forgot. Sorry about that..

Steven took care of my needs as he has always done on past BMW cars. And your new genius explained the display key. Previously I had been told I would never use it and should just leave it in a drawer. I persisted and was glad to learn what's available on the display key.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another new car purchase

By cjt on 2/7/2017 at 10:30 PM. Helped by Jackie Waters.

Both Sales & Service are extremely helpful and very professional. Jackie (Sales) & Steve (Service) are excellent in their customer service approach. They are definitely the reason I have been a very loyal customer for years!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled Service Experience

By Army1 on 1/31/2017 at 12:56 AM. Helped by Sharon.

Friendly staff, great customer service from start to completion of service.I was greatly impressed by the politeness and willing to assist.Thumbs up to detail department,for a clean car after being serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exelens

By Lorenzo 123 on 1/24/2017 at 4:34 AM. Helped by Serra.

Because they are all good and nice n help full time with service my car very fast done they clean my car looking new car again

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Outstanding customer service

By Lemnel2 on 1/24/2017 at 12:16 AM. Helped by Sharon L Jennings.

Every time i go and take my car for service i always receive a warm welcome from good staff and the service are excellent they always explain me by the number of what service is required during my visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a very good job everything done very good

By omega on 1/21/2017 at 4:46 AM. Helped by Prentiss Griffith.

Excellent service very good customer service very genuinely interested in what the problem with my car very good listener make you feel important and very friendly very happy to be a customer at BMW of Columbus

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new vehicle

By SB on 1/20/2017 at 11:12 PM. Helped by James Wade and Alex ?.

I went to the dealership to look at the fleet of X5s in a specific color with no intent to purchase. However, I ended up trading my 528 for a new X5 through an expedient, seamless process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service and support

By 1arknatt on 1/20/2017 at 8:01 PM. Helped by Carrie Underwood.

Every time I go to the dealership for anything Carrie is so patient and understanding. I appreciate her so much for that. This dealership is professional,courteous, and provide excellent service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent

By Jada on 1/19/2017 at 8:48 PM. Helped by Carrie Ellis.

Outstanding customer service the work was done in Time the matter I am so glad I bought my car from Columbus BMW. I am a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New BMW Purcahse

By J.GASPARD on 1/18/2017 at 4:04 PM. Helped by Dave Noelte.

The sales representative, Mr. Dave Noelte was exceptionally experienced and knowledgeable about all facets of vehicles sold at the dealership. Mr. Noelte even brought a vehicle from Macon Georgia the very same day that we were interested in looking at purchasing said vehicle. Ultimately we settled on a different vehicle (Brand New BMW X5). The purchase was exceptionally uncomplicated at every juncture. Would definitely buy another BMW especially is Dave Noelte is the sales representative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazingly professional with satisfied experience!

By Timothy Lindsey on 1/15/2017 at 5:25 PM. Helped by Jamie Waters.

I was amazed at the speedy professional service,I never been in and out of a dealership so quickly satisfied. BMW of Columbus is phenomenal !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at BMW of Columbus

By dcjsr on 1/11/2017 at 4:00 AM. Helped by Prentiss Griffith.

Prentiss G and the service staff at BMW of Columbus are a pleasure to work with. They're attentive, genuinely friendly, very efficient, and I'll look forward to seeing them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Ultimate Care

By mycarguy on 12/31/2016 at 8:11 PM. Helped by Sharon.

Having BMW Ultimate Care, is a good pre-paid maintenance plan to have, it pays for itself and I didn't have to worry paying extra for replacement parts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance visit

By Swannie on 12/22/2016 at 6:01 PM. Helped by Sharon.

Representative was extremely helpful and knowledgeable. Sharon made sure all concerns and questions were addressed before leaving. Sharon should be commended for an awesome job.

I would recommend this dealer.