Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
5  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By MHumphrey on 10/21/2019 at 1:30 PM. Helped by Barnes.

The dealership is clean.. they meet you when arrive and take care of you after! Barnes is a great service guy. Friendly and helpful! Goes above and beyond to make sure you get what you need done!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service!

By Inspire60 on 10/19/2019 at 2:45 PM. Helped by Mr. Barnes.

I have purchased 3 BMWs and the fine results was they treated me with respect and concern every time I visit them. I tell my friends to purchase their BMW at BMW of Columbus, GA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very good

By Optobob on 10/19/2019 at 3:20 PM. Helped by Jackie Waters.

Very good. Nice to have it delivered. Jackie was nice to work with. Would recommend BMW of Columbus and Jackie. Like the car. Would deal with again.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

annual service, tires, and safety recall message.

By Rach- on 10/14/2019 at 3:25 PM. Helped by Jerome.

I took my car in for a safety recall message and an annual check up. At which time, they said I need to have all four new tires put on my vehicle. They provider a loaner vehicle while they worked on my car which was very appreciative and helpful. Jerome was excellent and ensure great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW X5 service

By CarolsBMW on 10/14/2019 at 6:47 PM. Helped by Do noot remember the names.

This is the 5th BMW we have purchased. We have always had a very good experience with our cars, the sales staff, and the service staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sensational

By Billy on 10/8/2019 at 2:58 PM. Helped by Barnes.

So easy to schedule. Waiting room facility is excellent. The service rep, Barnes, was very informative and thorough. the whole experience was wonderful and great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brooks and Barnes were extremely professional and helpful!

By Chip on 10/10/2019 at 12:08 AM. Helped by Brooks, Barnes.

Brooks and Barnes were extremely professional and helpful. They both stayed in touch while my car was being serviced. I feel well taken care of!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Kerri in the Service Department did a phenomenal job...

By Travis Chambers on 10/5/2019 at 3:31 PM. Helped by Kerri.

Kerri in the Service Department did a phenomenal job making sure I was taken care of. I was in and out in no time. Will definitely allow her to continue to be my service rep. I have 3 BMWs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience.

By BMW on 10/4/2019 at 3:14 PM. Helped by Jackie Waters.

Jackie Waters is a great salesperson. Personable and not too pushy. Everything is top notch at this dealership. I have bought several cars from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great personalized experience

By BBracj on 9/22/2019 at 6:07 PM. Helped by Christopher Barnes.

Chris was awesome and very accommodating for my urgent need get tire replaced. Got me in and pout in an hour to be able go back work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Barnes provides excellent customer service

By Mccrory4 on 9/27/2019 at 3:20 PM. Helped by Barnes and also the guy that helped direct the car’s into the service area..

Barnes the service rep at BMW in Columbus was great! He is very professional, knowledgeable, and friendly etc. Great guy and enjoyed my experience dealing with him. He goes above and beyond for example he will send you before and after pictures of your vehicle. I will definitely bringing my BMW back to Barnes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT SERVICE

By Paulina on 9/23/2019 at 1:47 PM. Helped by Zach.

BMW dealership has a great customer service. I went for an oil and a 40,000 miles inspection and my service representative (Zach) was very friendly and helpful. Always a great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service visit

By GGTG on 9/23/2019 at 3:21 AM. Helped by Jerome.

Took my car in for a simple oil change, was greeted at the door with a smile. Each employee I encountered was pleasant, smiled, and spoke to me. That means a lot! My service advisor was super nice, and kept me up to date on my service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fourth purchase from this dealership

By AU nana on 8/19/2019 at 5:41 PM. Helped by Jackie Waters.

This is the fourth BMW my husband and I have purchased from BMW of Columbus. We have had a very good experience each time. They are exceptionally helpful .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stan Treadway

By mbear334 on 8/23/2019 at 4:44 PM. Helped by Stan Treadway.

Salesman low pressure and very knowledgeable. Had car inside the showroom, out of the 100 degree weather, waiting for us. This was extremely important to my wife.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW of Columbus... Simply Amazing!!!

By Teddy Reese, Esq. on 8/15/2019 at 4:54 AM. Helped by Thomas Wright, Chris Grasman.

The entire experience was exceptional. All employees were extremely professional. The facility was very clean. They even played chase and ate popcorn with my 2 year old while my wife and I cleaned out the car. Special Thanks to Thomas Wright and Chris Grasman for their exceptional help in the process. My family and I are now proud BMW owners and we made it happen, right here at home. Thanks BMW of Columbus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW OF COLUMBUS ROCKS :)

By KLamb1966/ on 7/28/2019 at 5:47 PM. Helped by Bless his heart,I’m so not good with names,He deserves a big shout out too, I know he’s such a Sweet young man.....

I would Never let anyone else service my car,these guys in Columbus know their business and they are extremely kind,I can’t say enough Good about them💕 They Truly care about your needs,they don’t try to push you into buying anything at all,most dealerships are right on your heals,not here..I would recommend them to anyone over anyone else there is..I drive over an hour to get to them if that tells you anything....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By HaysFamily on 7/18/2019 at 2:55 PM. Helped by Brooks Brannon.

Recently bought a BMW and did all the paperwork and 2 1/2 hours away! Smoothest transaction we’ve ever done. The Best customer service we’ve ever had! Also they delivered the car! I can’t go wrong with this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carrie Ellis Is Amazing!!

By BluChip on 7/17/2019 at 2:59 PM. Helped by Carrie Ellis.

Carrie Ellis Always make our experience with BMW very Pleasurable!! She is simply Amazing!! She always informs us which services are due and the best way to handle them her knowledge and expertise we really appreciate! She deserves a raise!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By MsFord on 7/11/2019 at 3:15 PM. Helped by Mr. Barnes.

I’ve never had a bad experience when visiting the dealership, no matter the reason. There is always someone there waiting to assist and answer all my questions.

I would recommend this dealer.