Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great experience!

By Bri32hoop on 8/15/2019 at 1:12 PM. Helped by Gale, Michelle.

Found Me the exact car we were looking for. They provided great service through the whole experience and we will definitely recommend them to our friends and family. Thanks to Gale and Michelle for all their help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great pre-owned purchase experience!

By Nikolay K. on 8/13/2019 at 12:34 AM. Helped by Derek Gruendemann, Tyler McMillin, Rich Spears.

I purchased a pre-owned vehicle (non-BMW) from BMW of Crystal Lake and worked with Tyler and Derek. I drove the vehicle a few hundred miles a couple of days after the purchase and noticed a loud noise which was a bad front right wheel bearing. The repair was performed at a different dealer, and Derek agreed to work with me, and offer assistance on the repair. Good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time BMW buyer, incredibly friendly staff

By Ron W on 8/2/2019 at 2:03 AM. Helped by Bob and Finance Manager.

Felt like family. Patient & informative throughout my entire purchase process. Not your typical mega-dealership, customer focused home-town feel definitely a plus for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By AnnC on 7/15/2019 at 10:04 PM. Helped by Gale, Michele, Tim.

All employees were very helpful in our car buying experience at Anderson BMW. Pricing was very competitive! They were all helpful in letting us test many cars so we got the right car for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service! Top Notch overall experience!

By Kpagni on 6/27/2019 at 2:56 AM. Helped by Robert Miller.

I will now be a customer for life after my experience at this dealership. Bob Miller took care of me and made the stressful experience of buying a car, quite the exact opposite. This business operates with professionalism and class, as the overall experience was completely guest centric, coupled with a welcoming environment! Best BMW dealership I’ve ever encountered and Bob Miller exceeded my expectations with service and an amazing client experience. I will refer and recommend this dealership, and now be a life long client and returning customer. Thank you for not only a beautiful car, but a memorable and extraordinary experience!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Rudy on 6/29/2019 at 7:13 PM. Helped by Heather and Michelle.

From start to finish, the process was very seamless. No issue to report. Heather and Michelle were excellent sales consultants. Tim was great putting all my concerns to rest. These are the reasons I would recommend this dealership and staff. Forever a BMW owner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

530i lease upgrade 430i

By Traap on 6/9/2019 at 11:03 PM. Helped by James Ordon.

My 530i lease went full term. The team helped us custom order a new 430i. The experience was a pleasure. The entire staff made us feel welcomed and important.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Requested review

By KC on 5/20/2019 at 1:08 PM. Helped by Heather (?), Rich and do not recall other individual names.

I believe my salesperson was named Heather, she was knowledgeable and pleasant. She is scheduled to return my car and help me with the technology of my new (used) vehicle purchased. Finance person Rich was fine. I have had issues with this dealership in the past from previous purchase and am hopeful that future relationship will be smooth. Reviews and communication are not my forte 🧐 *** This form is requesting I respond to recommendation of dealership, will not process without checking the box, therefore I am going to base on previous issues. I am hopeful that ongoing relationship will change my perspective.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great customer service. Professional

By jbday on 4/28/2019 at 3:25 PM. Helped by Gale.

Gale was a delight to work with. Courteous, professional. No high pressure sales tactics which I greatly appreciated. All staff friendly and helpful. Would highly recommend.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Dealer Great cars, close to home

By Tim330i on 4/27/2019 at 7:37 PM. Helped by Bob Miller, Heather ?.

I thought the salesman, Bob Miller, was knowledgeable and did his best to help me get the car I wanted. Bob is not a pressurized salesman, easy to work with. The process did take 3+ hours though. I enjoyed looking at my future purchases while waiting. Went back a couple days after the purchase and Heather did a great job of teaching me the technology included with the car. She was very knowledgeable and a big help. I look forward to going back when needed.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Terrific experience!

By Steve on 4/14/2019 at 3:35 PM. Helped by Tyler and Michelle.

The wonderful and thoughtful staff created a very enjoyable vehicle purchasing experience! They showed me every feature of the SAV I was buying and made sure I was fully understanding of all of its benefits.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always easy...

By Rolaneth on 4/3/2019 at 1:44 AM. Helped by Heather the " BMW genius" and Rich the finance guy ..

We have purchased our first BMW almost 2 years ago from this dealership and had the stress free experience with the transaction. It was smooth sailing from the sales to the financing. We were very satisfied with the service that we went back a day decided to buy another BMW. The service that we got this time is even better. The ease of the transaction, the warmth of our BMW genius Heather makes the experience fun. The financing manager Rich is also very easy to deal and explained the whole process simply. Another happy and satisfied car buyer from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anderson BMW MAZDA is a first rate operation.

By Mike Kouvelis on 3/30/2019 at 4:02 PM. Helped by James Orton, Sales. Richard Spears, Finance..

Great staff at Anderson, the dealership has a relaxed atmosphere. Very important when going through the process. Recommend highly. I’ve serviced there for a long time too, very good. Derek Cogdill the service manager is very capable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased an X6 that I was leasing previously.

By Anto123 on 3/23/2019 at 4:03 PM. Helped by Gale Eckern.

I have utilized this dealership numerous times. Not perfect, but always checking to see how they can improve. I have leased and purchased cars almost exclusively over the past 11 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

First time customer

By Diane on 3/17/2019 at 3:39 PM. Helped by Heather Lublin, Tim, Rich.

Bob Miller was our Client Advisor and we found him to be pleasant, thorough and knowledgeable. Always anticipating difficult negotiations when buying a car we found none of that with Bob or with the manager or the finance manager. I highly recommend this team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time service customer

By Anita W on 2/22/2019 at 11:24 PM. Helped by Rob.

We took my 2015 Mazda CX-9 in for a recall. We also needed a new key programmed. Rob in the service department was very helpful. He got everything done as promised. I will be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil Change

By Ed on 2/23/2019 at 5:16 PM. Helped by Rubio, Edward.

Oil change was pre-scheduled and done quickly while I waited. No pressure for other services. Service advisor was friendly, professional, and courteous. Car wash was a nice bonus!

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Need to improve

By Dave 21 on 2/19/2019 at 5:01 PM. Helped by I don’t remember his name.

The loaner was nice X-3. a $1400 service bill. I had to ask for the February discount that was posted plus no car wash.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always very helpful and trustworthy

By La on 2/15/2019 at 11:17 PM. Helped by Service man.

My car was completed as expected . I wish my car would have cleaned before I picked it up. It still smells of burning oil from the leak I wish they could have cleaned it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Raiders1# on 2/16/2019 at 4:28 PM. Helped by ED.

The team is nice, friendly and calls you back! If you leave a message unlike other dealerships that forget they are in a service Industry. Crystal Lake BMW thank you for your service in my BMW for sure I will drive to to you just for service . I have one that is closer but they seem to not care. Also ED thank you very much !

I would recommend this dealer.