Dealer 2-Year Rating

Overall Rating

1.9 / 5
Customer Service
1.9  
Friendliness
2.1  
Overall Experience
1.8  
Price
2.1  
Quality of Work
2  
Service
1.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Customer Service due to Service person no longer with BMW

By ssah1132 on 6/27/2019 at 2:03 PM. Helped by DONNA service.

Arrived for 7:30 AM appointment and Service person “DONNA” decided she would do me a favor and help me because “Bill” is parking his truck. First, Donna didn’t provide a welcoming attitude, but one of it is early and I helping you out because Bill not at desk yet. Second. Proceeded to discuss the nature of my visit but realize horn not working as well. Explained that to her. Also, I asked what would be the wait time. She replied a couple of hours at least. I said can I get a loaner car and she said no, can get a shuttle ride. I said, well my old service person normally will try to work out something etc. I asked to speak to a manager and she leaves for a good minute and come back with a service manger. The service manager stated into that my old service person didn’t do things right and they don’t have enough cars for customers that need them. Poorly transition of customers that developed a great reppore with someone they felt did do things right. Laziness approach and didn’t provide great customer services based on the facts. I did ask for a general manager twice and she didn’t right away attempt to provide any urgency. I went back to ask if he knew that I wanted to speak with him and she appeared to have a facial express of a.... Bottom line, told the general manger my concerns related to her and customer service. Asked to to pleeeese remove my paper work and her to pleeeese don’t attempt yo speak with me again. AAAAH! Early morning “Get Out My Way”

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car, Great service by Ryan C.

By apowers99 on 6/11/2019 at 4:13 PM. Helped by Ryan Chong.

I’ve worked with Ryan C on 2 cars now, both BMW 340s. Ryan has been great in all interactions. He’s extremely knowledgeable about all things BMW, and goes above and beyond in his service. I had to return a separate rental vehicle during my purchase, and Ryan drove ~20 minutes to pick me up so I didn’t have to Uber back. Once the buying process started, I had a smooth and quick experience. If you’re buying from BMW of Dallas, you’ve got to use Ryan!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT USE THIS SERVICE DEPARTMENT

By Ryan M. on 5/23/2019 at 7:12 PM. Helped by Jason K..

DO NOT USE THIS SERVICE DEPARTMENT! PLEASE READ BEFORE YOU CONSIDER TAKING YOUR CAR THERE! BOTTOM LINE UP FRONT: THIS SERVICE DEPARTMENT TOOK ADVANTAGE OF MY GIRLFRIEND, AND TRIED TO DEFRAUD HER OUT OF NEARLY $4000 OF REPAIRS My girlfriend drives a 2013 328i. A week ago, she got a drivetrain error so we took the vehicle in for service. Our service rep was Jason K. The codes revealed we had a malfunctioning wastegate for the turbo. The BMW of Dallas service department quoted us a price of $976 for the replacement of the wastegate. ($600 part, $376 ((2 hrs.)) labor, those numbers will be important later) Thinking, "Well I drive a BMW so this was going to be expensive" she authorized the repairs. Without getting more technical, the replacement wastegate revealed that we needed to replace the entire turbo system. The service department informed my girlfriend that the replacement turbo system would include a new wastegate, and therefore the previously purchased wastegate would not be required. The quote was $3877 for turbo replacement. ($1960 parts, $1917 ((12 hrs.)) labor) A quick google search revealed that the average cost of replacing a turbo on a 2013 3-series should have been approx. $2000. Therefore, I called the dealership and halted repairs while I conducted more research. Here is what I found: OEM Turbo and the installation kits are MRSP for $1419 and $121.01 respectively and has a wholesale price is $1038.91. (Which some BMW parts department will offer you) There is a $900 dollar mark up on an $1100 worth of parts? Do you remember the $600 price tag on the wastegate from earlier? The actual MSRP for a wastegate is $303.81. (I found places to get it even cheaper, but I digress.) Then there was the service labor issue. Google searches, discussions with 3 other authorized/certified BMW technicians, and a check in the All Data manual states that a turbo replacement in a 2013 BMW 3 series should be 6.6 total hours, not 12 as we were misquoted. So let us do some math together. If labor at BMW of Dallas is $160 per hour, times 7 hours (I rounded up for the benefit of the doubt), total labor should have been calculated to be $1120, not $1917. Parts should have been, at most, $1540 not $1960, as we were misquoted. With a total estimate to be $2660 versus $3877. However, what happened to the labor charge for the work they did on the wastegate previously? Just to make sure my argument is not shortchanging our "friends" at BMW of Dallas, I will add the labor charges I paid to the service department for the wastegate to my above quote. $2660 + $376 = $3036 versus $3877. What is the $840 dollars leftover paying for? Alternatively, they could have offered the whole sale price of $1038.91 for parts, and charged her the correct 6.6 hours of labor (like the manual says) for $1056, with a total cost $2094.91 versus $3877. In addition, waived the 2 hours of labor they wasted putting on the misdiagnosed part. However, they did not.... I asked them to put on the original wastegate. I paid them $500 of labor (We needed to pay them to take the new wastegate off and put the old one back on, even though that was not the issue, that’s fair.) I limped the car to another service department, and where we paid roughly $2100 for the turbo replacement. The service completed the same day. At $2600 total cost, it still came out cheaper and faster than BMW of Dallas could manage. I understand when you take something to a certified BMW dealership you are paying for a higher level of expertise and expected higher level of quality. I expect to pay $160 an hour for labor as an example, however I do not expect to pay for nearly an 85% total mark up in labor hours and parts cost. This treatment is fraud and dishonest, and unworthy of my business. Isn’t capitalism great? Do yourself a favor and go somewhere else...

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Poor customer service

By laurend6283 on 5/22/2019 at 5:16 PM. Helped by Joel, Roland.

I purchased a vehicle from this dealership that turned out to be structurally unsound (via the mechanic I took it to after the fact), when I returned, within the 5 day reversal period allowed, they offered to "fix it", at no charge, which leads me to believe they knew the problem existed before selling it to me. Naturally I said no, that I still wanted to return it, easy, nbd right? Shouldn't have been, but since I used my own bank, for outside financing, 2 weeks later, when I noticed the loan still had not been paid off, I called and they said it was something I'd have to discuss with my bank. Low and behold, no it was not, because the funds dispersed to BMW had already been processed, and it should have been the responsibility of BMW to reverse it. Long story short, I now have interest due on a unsound vehicle that I drove for less than 5 days. Also, they gave me the run around about "processing time" when I addressed that they took too long to return the check, which took 2 days to fix the loan, once they actually sent it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Rip off Alert

By Jade on 4/8/2019 at 10:16 PM. Helped by Dareck Connelly.

I took my car in for a known issue. I was charged over a thousand dollars in labor the parts were $300.00. The advisor was not transparent. They stated they test drove my car to make sure it was repaired well it had the same mileage in and out. Sloppy work oil not cleaned up. A rip off on labor. I don't recommend them at all. They are all in on it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Employees are Mot Professional

By AH on 12/22/2018 at 4:36 AM. Helped by Andrew office employees phone operators.

Operators no knowledge was told the manager didn’t work there any more I called and was told they made a mistake. Service department terrible the ladies in the office laugh play and are very unprofessional my service rep terrible communication worst place ever!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Old School sleazy salespeople

By CustomerServicehasdiedhere on 5/26/2018 at 7:00 PM. Helped by John xxxxx Bosco.

You would think that when the vehicle sales plummeted in 2008, it would have cleared out all the sleazy xxxxx sales people from the industry. BMW of Dallas must have kept them all. Slimy and sleazy with no integrity. They employed and old "bait & switch" trick, but what they don't realize is that word gets around a lot faster these days. Please don't bring your business there.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't waste your time and money at BMW of Dallas!!!

By BMW 530i Owner on 4/28/2018 at 6:52 AM. Helped by Alek Gogiberidze and New Car Sales Manager.

BMW of Dallas is not the right dealership if you are looking to buy a new or used BMW. Their sales staff, including sales managers, is the worst I've ever encountered. They feel like everyone should play by their rules and tricks. Plain and simple...they are extremely unprofessional, disrespectful, and a bunch of liars. Just don't waste your time and money shopping for new or used BMWs at BMW of Dallas. There are many other BMW dealerships in the DFW area that will treat you fairly and give you the best deal. I highly recommend BMW of Grapevine.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away from this dealership!!!!

By Jag71410 on 3/29/2018 at 3:32 PM. Helped by Ryan Chong, Joel, Ryan, John Bosco.

I would never recommend this dealership to anyone. They are so unprofessional how they do business! I went up there to purchase a used 2016 Lexus rx350 and I was there for about 6-7 hours trying to work a deal. Finally I was told I was approved for a loan and signed the contract and drove off with the vehicle. I added to my insurance, toll tag, etc. A week passes by I received a call saying that the deal didn’t close and they wanted a $7,000 down payment or else my payment was going to go up ridiculously high or i had to return the car immediately! And all they had to say was “I’m sorry but things happen!” On top of how everything was handled they were completely rude! I’m still so blown minded of how they lied to me and let me drive off with a $45,000 vehicle for a whole week!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Really bad service.

By I Carlos on 3/19/2018 at 9:13 PM. Helped by Tania Eubanks, Victor Jaime, Oscar Magana.

Really bad service. They don’t care about their customers especially the service department they are the worst. The sales department and management are just lairs specially Tania Eubanks, Victor Jaime and Oscar Magana. I do not recommend this place, do not waste your time or money here.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Really bad service

By I Carlos on 3/8/2018 at 1:52 PM. Helped by Andrew Solis.

Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not waste your time

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mike Fik

By Chuck on 1/31/2018 at 9:34 PM. Helped by Mike Fik.

I’ve been with BMW of Dallas since they opened the current location. I can tell you without any reservations that when it comes to quality service and knowledge you cannot not do any better than Mike Fik. Mike kept my M-5 (V-10) running like it was brand new. He always goes the extra mile to make sure that you are absolutely satisfied with the upkeep of your car. This guy really cares and is excellent at his craft and trade.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dreadful Service Department

By anthonyf on 1/30/2018 at 7:53 PM. Helped by Chris Plummer.

The service division is scandalous and careless. I dropped off my 3 series for a new tire. I received my car back with a missing valve stem cap and a cracked windshield. The cracked windshield is blamed on me without acknowledgement to the time lapse between the drop off time/location and their intake picture location and time stamp. They did wipe down the car and called it a car wash, so I guess that makes everything OK. Thanks BMW Dallas Service!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They Do More Damage Than They Fix!

By The Truth on 10/29/2017 at 2:00 PM. Helped by all employees.

They Screw up my BMW more every time I take it in for service! They have even wrecked it and then did not even say a word and let us take the car. 4-times they have broke things when they fixed something else... The loaner cars are like "DUMPSTERS " never clean always spilled food/drink,trash and several times full of dog hair (never the same car). The general manager does not give a $#!+ about your issue's..... IF YOUR THINKING ABOUT BUYING A CAR FROM THIS OR ANYOTHER AUTO NATION DEALERSHIP -RUN,RUN,RUN AND DO NOT LOOK BACK!

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
1   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Rude service manager

By FirstBMW on 10/19/2017 at 2:48 PM. Helped by Z.

I went there several times for routine service. I have never encountered anyone as rude as their service manager named Z. This guy is insulting and rude. Refused to explain anything g and I spent more than a thousand dollars unnecessarily because he failed to give me all my options. Might be cultural, because he seemed to speak differently to men. He’s a jerk and a company that makes a man like that a manager obviously supports that attitude.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cris Weeks - what a guy

By costachrist on 9/28/2017 at 8:19 PM. Helped by Cris Weeks.

I will never buy a BMW product from any dealership outside of BMW of Dallas. Cris Weeks - what a guy. Absolutely the most professional, courteous and honest person I've met in this industry. He tried so hard to dealer-trade for 5 different vehicles around the metroplex that met my specifications; all were unavailable. This is usually the point when the dealer tries to convince me I'd rather have something in their current inventory or gives up and lets me walk out the door. Not Cris. Instead he jumped into his car at 5 PM with a porter on a Friday afternoon and endured the worst traffic I've seen in Dallas in years. He went all the way to Fort Worth and delivered the vehicle to an event I was attending 3 hours later. The next morning we signed paperwork and he made me feel like this is business as usual. This is the second vehicle I've bought from Cris. I will continue to come back and support this wonderful dealership for many years to come. Trey in finance was great too - doesn't pressure you to buy things you don't need. Manager was awesome. A+ across the board.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EVER DO NOT GO THERE

By BEN GOR on 9/7/2017 at 4:38 PM. Helped by Tania Eubanks.

THEY SCAMMED ME, RUINED MY CREDIT AND NOW I HAVE NO ONE TO TALK TO IN ORDER TO FIX IT. PLEASE ANYONE WHO READ IT TRUST ME DO NO GO THERE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible experience

By Percy164 on 7/17/2017 at 10:59 PM. Helped by Sales Person, Managers, GM.

Be very careful with this dealership. None of the staff will take ownership of their actions. Too many staff changes. Only nice when Selling, after the sale they just blame someone else for everything. You will be tired of calling to get a resolution. Not sure how with a GM like that they are surviving as a franchised dealership. Definitely not the kind of relationship you want to have with a BMW dealer.

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Bait and Switch

By BMW Collector on 7/6/2017 at 4:35 PM. Helped by Susan Kelly, Andrew Sevrage.

I found a car listed by BMW of Dallas on their website, bmwusa.com, and autotrader.com. In all (3) locations, the car was listed for MSRP. I inquired about the car and spent a bit of time detailing information about my trade. I intended to pay the asking price advertised. In the morning, I phoned the dealership and spoke with Susan Kelly. I told her what I wanted to buy, that I was willing to pay the advertised MSRP, and that I had a trade. She asked me to email several documents regarding my trade and claimed she was confident that I'd be purchasing a car from her in lieu of the deal I had been negotiating with a dealer outside of Texas. After spending a good amount of time putting my information together and sending it Susan's way, she replied via email. She said, " Lets start by addressing each step one at a time. We can sell you our car brand new car that has not been titled for $5,000 K over MSRP. We can deal with the trade next…." When I inquired for clarification because the car was listed for MSRP on several sites, Susan replied and said, "Yes….the marketing tools do not make it possible to note the Market Adjustments on these Limited Edition Cars. I apologize. There simply are not any new ones that do not have a market adjustment attached. We are seeing $5K - $20K…." This was either a lie or sheer incompetence on the part of Susan. I was able to find (3) identical cars (the car I was interested in was a limited edition car, so it was easy to find identical cars as they were all packaged the same way) that were listed for over MSRP. I don't take issue with BMW of Dallas's decision to sell the car over sticker. I take issue with their choice to market the car for one price but then try to sell the car for $5,000 more once I've made contact with the dealership and wasted my time sending information to Susan. To make matters worse, Andrew Severage drafted an email in a response to an email he received from Susan (that was clearly for his eyes only and was not supposed to be sent to me as she insulted me) trying to justify their tactics. Once again, he was missing the point and clearly thinks it's acceptable to market a car for one price and change that price upon dealer contact.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful place to do business with

By mari arm on 4/13/2017 at 3:08 AM. Helped by From managers to service advisors.

This place is a disaster. Starting from customer service to the way they work on their vehicles. They damage customer cars, destroy personal belongings, dont fix the problem you originally come there for. Their service advisors and managers are rude and never know whats going on. their loaners are always dirty or out of gas. Overall an awful place to deal with. I would not recommend anyone to take their car there. CLASSIC BMW is a better place.

I would not recommend this dealer.