Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service communication

By imolared2004 on 10/12/2019 at 4:42 PM. Helped by Mark Mears.

Mark went to lengths to ensure I was advised of service needs- both immediate ones and those which could reasonably wait until next service interval.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By BSEVERTSON on 10/11/2019 at 3:39 PM. Helped by Midhat, Scott, Carson.

I would highly recommend this dealership in all capacities. The staff is great, it's a comfortable environment and most importantly you can rest assured that you will be treated fairly!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service Friendliness

By Steve on 9/30/2019 at 2:57 PM.

Service tech and outside gentleman (the person who cleaned my car and suggested how to remove stain from window trim) were friendly and most helpful. Also negotiated a cost reduction on tire rotation when showed tech I had it done somewhere else for a lesser fee. Good job!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best Car Buying Experience - Thanks Mr. Ira Booker

By New2BMW on 9/25/2019 at 4:43 PM.

This place is absolutely amazing! Ira provided exceptional service from the time he greeted us from the BMW lot to the time we left with a new car. He was very responsive to all the questions we asked and assured us that we get all our concerns taken care of. Ask for Mr. Ira Booker and he’ll take care of you.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Will not resolve an issue they caused

By GW on 9/24/2019 at 8:48 PM.

My kids gave me a Gold Detail package for my birthday so I set the appt for August 28th,2019. I arranged to leave my car at the dealership while we were on vacation. I dropped it off and they had a week to work it in their schedule whenever it was convenient for them. I told the service person I would be back to get the car one week from the day I dropped it off. I came to get the car and picked up the keys at one of the service desks and walked out to get it. Surprisingly, the car was dusty from sitting there on the lot. They had detailed it at some point but it was noticeably dusty and had rain spots all over it. I overlooked it and drove off, not with the wonderful feeling you want when driving your detailed car away from the lot. As I was driving home I noticed one of the radio knobs was missing. After scouring my car looking for it I called the service person to let them know of the two issues above. He said he had intended to rinse the car off before I came to pick it up. I didn't get there until after noon so he should have had plenty of time to get it rinsed and ready for pick up. He said he would get with his service manager and let me know what they would do about the radio knob. I hadnt heard back so I followed up via text directly with the service person to inquire. After two texts he finally said the service manager was working on it. A week or so went by with no follow up from them so I called and spoke to the service person. He said the part had been ordered and should be in by the following week. ( Week of Sept 16th,2019. I followed up on Wed and Friday of last week via text to check on the status- abslolutely no response or update. So I called the service person, no answer so I left a rather direct message explaining that it was not fair that he is not giving me at least an update on the resolution of this tiny, small, issue. No response back. I also replied to one of their service solicitation emails regarding the issue, addressing it directly to the service manager. No response. So today I called and ask to speak directly to the service manager. The lady was not all that friendly and seemed annoyed that she had to answer the phone in the first place. Before I could ask for the service manager's name she transferred me to his phone. It rang and rang and went to voicemail. I left a message. I realize this is the smallest of nuisances and not an expensive part by any means. All I have asked for is a replacement and some feedback as to when I can expect it to be resolved. Very unprofessional and I guess what I would expect from a "Big name, Big Box" car dealership. And yet they still keep sending me more emails telling me all about their "Service". Too bad, I would have been eager to promote their services. Instead, I am spending more valuable time writing this bad review. We are moving out of town so having my business would be a "No future prospect". Maybe they are just writing it off as an "Oh well, never going to see that guy again." I wonder at what point the slide to mediocrity began for this service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service experience.

By Scubadude on 9/11/2019 at 1:18 AM. Helped by Kiera Harris.

In addition to performing regular maintenance on my BMW 550i, the technicians identified some warranty items that had they not been detected would have potentially resulted in the need for untimely roadside assistance. Excellent work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Tony Kapsch

By BMWX5 Owner on 9/1/2019 at 2:28 AM.

Just bought a car from Tony and had a great experience. He cared about my needs and he went the extra mile to make sure I got what I wanted, Tony is very knowledgeable, as well as honorable and ethical. A class act all the way. Very happy with my car and with my experience buying from Tony.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This place sucks. Over priced. Service never answers calls

By Leanna Gobel on 8/24/2019 at 9:32 PM.

Had my car here for a recall, they cut a wire to my nav and said I needed to take it to best buy to get fixed. They didn't have the right wire. They then never paid for this. Peace of xxxx place never buy here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Wayne on 8/22/2019 at 3:13 PM.

Always get a great customer service experience. Have come to expect this as this is the fourth vehicle we have purchased from this team of professionals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Evita E. on 8/19/2019 at 4:27 PM.

Both Ira Booker and Solomon Thorpe provided excellent service and exceptional knowledge. They greatly assisted us with choosing the right vehicle, I highly recommend this dealership!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Nice to work with Ira Booker

By Goldy on 8/16/2019 at 11:15 PM.

I had a very pleasant experience purchasing my new BMW from Ira. He was a no pressure no nonsense sales person with a smile. I will definitely contact him for my next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Airbag Recall

By Lori P. on 8/17/2019 at 1:32 PM.

I didn’t have to wait long to get started with my airbag recall process and it only took about a half hour to complete. They even washed my car when it was done, which was a very nice touch. Dennis was very nice to work with.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Fair deal on a vehicle we really enjoy driving!

By r1243 on 8/17/2019 at 11:21 AM. Helped by Carson Thomas, Nathan Barr.

Carson Thomas worked hard to satisfy us as customers. We enjoyed working with him. Nathan Barr worked hard to get us connected to the BMW Connected app.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

super service

By roger on 8/6/2019 at 12:03 AM. Helped by Tyler Van Weelden.

no appt, but got me in quickly, did a super job and washed and vaced the PU as a bonus. super helpful and pleasant. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Polite and quick

By Brown1 on 8/2/2019 at 2:55 PM. Helped by Mark? I’m 55 and can’t remember ??.

Every person was polite and friendly. They told me up front that it would take an hour, loaned me a vehicle and called me promptly at hour and said everything was complete. Smooth in and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales & Service Experience

By Pellatitans on 8/1/2019 at 2:20 PM.

We purchased a used Infiniti and had a couple of issues within the first couple of days. I called our excellent sales rep "Ira Booker" and he directed us to a very helpful service manager "Kiera Harris". We were taken care of right away and experienced excellent customer service through the process. Everyone was friendly and helpful and treated us with respect. We will definitely purchase with BMW of DSM again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New cars, great experience!

By Candice on 7/31/2019 at 12:08 AM.

I have given this dealership a 5 star rating for so many reasons! The number one reason is because of our Client Advisor, Ira Booker. We have purchased 2 vehicles from Ira, and each experience has been great! When someone actually gets to know the people he’s selling a car to, it’s really a beautiful thing. This gentleman took the time to get to know my family, and really listened to what we wanted and what we were looking for. The process went very smoothly and each time I come to the dealership, Ira greets me with a hug! From not knowing a person, to having that sort of relationship, I would recommend Ira and BMW of Des Moines to anyone! Solomon, in the finance department, took the time to explain our options and really wanted to make our experience a great one! We even saw him driving on the street on a different day and he remembered us and waved!! This is the kind of place you want to give your business to!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First oil change

By Ivan on 7/25/2019 at 6:32 PM. Helped by Mark Mears.

I was called to schedule an appointment for my first oil change (I did not have to call). Set up a time and car was brought in and finished in a very quick and efficient manner.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very good experience.

By Chevy45241! on 7/11/2019 at 11:37 PM.

I was advised to have my car at the dealership by 9:30. When I arrived they were ready to start work on My vehicle. I was promised a loaner to drive but whenI arrived there was no service vehicle for me to use. Dennis Christie andBradley Sodergren were able to find me a loaner. When it became clear that repair work would not be completed by 5pm on the 3rd ofJuly they called to make certain that that I could be without my car until July 5th.?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with great service

By Jfray on 7/17/2019 at 4:01 PM.

Tyler was a pleasure to work with as always and I am really enjoying my new X3. This is the best dealership in town by far, as they provide world class service every time I work with them.

I would recommend this dealer.