Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.3  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Terrible experience

By Matthew13 on 1/4/2019 at 3:31 AM. Helped by Karina or corina.

One of my worst Bmw dealer experience ever. As a bmw owner and fanatic for over 19 yrs, and having dealt with other BMW dealers in 3 other cities I have lived in, this Bmw dealer is the worst so far. Their service has gone from bad to worse in the last 5-6 yrs... m not surprised they have so much staff turn overs and so frequently.. I am thinking it’s about time to try other models if you don’t want to deal this garbage here in El Paso. Maybe when El Paso gets a new one for competition, that might help or change things... If I could give a zero star, I would!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bmw service

By Robert9Barron on 10/26/2018 at 6:02 AM. Helped by Bmw.

I have to say after my previous experiences this time was great BMW does in my opinion a great job I still strongly encourage to just be careful with there certified pre owned there new vehicles offcourse are better option

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer ever!

By The Wash on 9/25/2018 at 4:09 AM. Helped by I was supposed to see a Heidi but never did!.

I don’t know why they ask you to set an appointment, when all they do is mess around. I waited over 2 hours there and never spoke anyone after confirming my appointment. Keep in mind this was the third time trying to resolve my recall notice. I will never come back to this place again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most excellent experience of my life

By Got my motor running 1966 on 5/3/2018 at 11:38 PM. Helped by Judith.

I have a hectic schedule and I was able to get my car serviced at an hours notice by making one phone call. My experiences with the dealership have been nothing but excellent for past 5 years that I have lived in El Paso. I have had previous BMW’s in different cities. The service was not always pleasurable and accommodating to the customer. This El Paso dealership definitely puts the customer first and strives for excellence in service consistently!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience of my life

By Bouba on 4/26/2018 at 6:40 PM. Helped by Alejandra and Jorge.

This bmw dealership is the worst I’ve been too. They are the only one I the are and I feel there attitude towards customers reflect that. There customer service is very poor they only treat the customers that have the newest bmw with good customer service.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shop elsewhere for used vehicles

By Blood donor on 4/10/2018 at 1:41 PM. Helped by David Lara,Frank.

LOOKING FOR THAT BUCKET LIST DREAM CAR, got a nightmare! Purchased a used BMW, I denied the $6000.00 warranty coverage and before I made SECOND PAYMENT, 400 miles latter,engine service light came on. Imagine a $10,000.00 REPAIR! Do you EVER expect a flagship vehicle dealer to screw a customer so? This vehicle was supposedly serviced prior to putting it on the lot for sale. Well, expect it, no honor found here. It is ever so clear, the no warranty vehicles are really grenades, pins already pulled, just waiting for a trusting soul. Buyer beware, buyer beware,buyer beware! Absolutely BUYER BEWARE,

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They gave my father the wrong vehicle!

By KTBSPAAAF on 1/28/2018 at 2:09 PM. Helped by Enrique, Omar Salcedo, Manager Jorge.

I’m writing this review for my parents Rogelio and Susana Corral because what was supposed to be a beautiful experience of purchasing a new car has been tainted by incompetence and carelessness in this dealership so buyer beware! My father went on Jan. 22, 2018 to finalize the contract of a Mini Cooper. He worked with salesman Enrique and Sales Manager Jorge but ultimately the contract was signed by Omar Salcedo. He specified to them that he wanted not the car he test drove outside but the car they were displaying inside. When the contract was signed my mother and he told them to double check the contract because they had issues with another dealership in the past, to which they assured they did. They included the tint for the windows and put it on Jan. 23. They told my dad they had checked it but upon my dad arriving home, he realized the windows had air bubbles so he had to take it back since they clearly didn’t check. In addition to this, the car wasn’t given to him clean. On Jan. 24 my parents realized one of the keys didn’t work for the car so he took it to them (2nd trip already for him due to their negligence) in addition to the tinting STILL having bubbles. On Jan. 25 they FINALLY realized they had sold them the wrong vehicle. The dealership told my father the car he currently has is more expensive than the one he signed for because they failed to check and double check even when my parents expressed to them they’ve had issues somewhere else in the past. Now they want my father to go back, yet again to conveniently fix their mistake and most likely adjust his contract for the more expensive price. All of a sudden, EVERYONE is calling him, since their sale is on the line. They didn’t care about customer service when checking the contract or tinting the windows correctly, just SALE SALE SALE! My father’s blood pressure has been to the roof due to the stress this is causing him because of their negligence and lack of good customer service. The contract, car insurance my parents are paying for, and the information to the bank don’t match at all. Beware from these “sales men” and dealership. Perhaps if they would actually PAY ATTENTION to the details instead of just trying to get their commission from every customer this wouldn’t have happened. I will ensure the entire city knows about this and doesn’t purchase from here anymore.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Awesone

By Wayne on 1/11/2018 at 4:13 PM. Helped by Brandon Arpin.

Once again, my service advisor, Brandon Arpin provides blue ribbon service- he keeps me abreast on the progress and is available when I need to talk to him. Great experience Thanks Wayne Soza

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Stephanie in internet sales

By Alex on 1/10/2018 at 12:09 AM. Helped by Stephanie Ortega and Enrique (sales).

She made it easy to setup an appointment, set me up with the sales person...I took the car home that night! One of the fastest sales and financing transactions ever!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Outstanding

By TRB on 12/14/2017 at 4:36 AM. Helped by Juan Villalobos, Eduardo Munoz. They’re where a couple of more whose names I don’t remember off the top of my head..

I had another outstanding experience with BMW of EL Paso. The process of buying my 2nd BMW with them was effortless from start to finish. All of the sales personnel where experienced , knowledgeable and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff and vehicles !!

By alvaro on 12/1/2017 at 11:07 PM. Helped by Omar.

Great environment to purchase a vehicle and the staff are awesome!!! Most definitely will return for a future vehicle purchase! Great experience compared to other places !!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

Bad customer service

By Alonzo Garcia on 11/21/2017 at 11:00 PM. Helped by The girl at the front desk.

I have a 2007 miniS. I took it in for service. I paid over 800 dollars for the repairs done. I live out of town in New Mexico so i left my car their over the Weekend because i work,i picked it up the next weekend only to find a small chip on my window. The girl there at the front desk wouldn't even here my complaint. She said i had left it there like that.I asked tho talk to the manager, but he wasn't there.. she told me he would get a hold of me through my e- mail but nothing.. so for a small crack on my window they won't get my business!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Bainesbmw on 11/3/2017 at 1:12 AM. Helped by Sam.

All members at BMW EL Paso where great, especially Sam. He kept me informed throughout the process. I never experienced such great customer service. Thanks Team BMW!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service, thanks again to Brandon Arpin and the crew!

By Amesy on 11/1/2017 at 3:48 PM. Helped by Brandon Arpin.

Excellent service and again been bringing my car for concerns and Brandon has always been excellent with recommendations and keeps me up to date! Courteus and very professional! Thanks!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Courteous and professional.

By TTU81 on 10/20/2017 at 12:10 AM. Helped by Karina Herrera.

BMW of El Paso was extremely courteous and professional. They provided my wife and me with updates on our vehicle. They contacted BMW of North America to fix the problem we were experiencing with our navigation and Sirius radio.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always friendly and thorough with the work that they do

By Mini Rose on 10/13/2017 at 7:08 PM. Helped by Service department Associates Sandra and Judy excellent service.

I've owned 2 mini Coopers and this last one I lease, I've always taken my vehicles there to get serviced. I got to meet two managers that were really extremely helpful in helping me purchasing my Mini Coopers, their names are Ishmael and Victor ,they both work for a BMW now. Thank you so much for what you do for a Mini Cooper customers!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great

By Tjrowe26 on 10/5/2017 at 4:08 PM. Helped by Brandon Aripin.

Great service and technicians and all done in a timely fashion. Will use again I feel needed. Always have experienced great service from this dealership. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, make you feel welcome

By Vikesquin on 9/26/2017 at 12:16 AM. Helped by Service tech.

Service was great. The place was cleaned and the salesman made me feel weloomed The service person took his Time to explain what was being done to my vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delivered what was promised

By Cc on 9/20/2017 at 2:49 AM. Helped by Roy T.

BMW in El Paso. Roy and the service team performed the scheduled maintenance, state inspection and mounting of plate to bumper. All in the time promised. ..........cc

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fully satisfied

By Thepopularguy on 9/19/2017 at 1:06 AM. Helped by Judith.

The service employees at Mini of El Paso are outstanding. Judy is polite and ready to serve me and my Mini Cooper needs at all times.

I would recommend this dealer.