Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By Snappy on 12/9/2018 at 6:19 PM. Helped by Hector.

Always have a pleasant experience when coming here. My car is always serviced as predicted. Hector is amazing. there are many times that I am crunched for time and they never make me feel pressured to get my car. And although I’ve had very few issues other than maintenance they always get it in right away when there is any problem

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service

By JM5 on 12/9/2018 at 5:11 PM. Helped by Mike in service, Tanner in service.

Mike always does A great job with service on my 5 series. He keeps me posted on what service needs to be done and answers my questions. The vehicle is ready when promised.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Leslye19 on 12/8/2018 at 2:26 PM. Helped by Harris.

I only bring my 5 series to Escondido BMW. The service is great and they are always within the time frame that they say. I will keep bringing my car here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership and great employees!!

By RobinO on 12/2/2018 at 4:41 PM.

I’ve purchased 6 vehicles from BMW of Escondido and have always received excellent customer service and pricing! My new X5 is an absolute dream and I couldn’t be more pleased!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Off road service

By DocWooding on 12/2/2018 at 3:33 PM. Helped by Tanner.

Timely assistance and rapid turnaround. Greatly appreciated the help with a rental car and Timely service to get me safely home and off the road with a vehicle that needed tire replacement. Thankful for tire warranty. Good job appreciate the helpful service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptionst service by friendly helpful people!

By JJC51 on 12/1/2018 at 8:24 PM. Helped by Harris.

I've been bringing my BMW to this dealership since I purchased it and have always been please with the service and the staff. This was a regular service and inspection and everything went exactly as it should have. The estimate was accurate, the car was ready as promised and there is nothing to complain about. Harris is an excellent representative and the ladies at the cashier's desk are also friendly and very skilled.I took the car in on the Wednesday before Thanksgiving and the place was a bit of a madhouse with so many customers. Everyone was acknowledged, properly served and things went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Best Car Buying Experience.......ever!!!!

By offtostarbucks on 11/1/2018 at 6:45 PM. Helped by Jeannie Thomas, McQuel.

I have purchased probably 7 or 8 cars in the past 15 years and your BMW dealership FAR surpasses EVERY dealership I've worked with times a thousand! Even if I wasn't buying such a great car and was just shopping in a store with your employees, I would feel the same way. Everyone spoke about how great it is to be part of 'the family'. I felt like a valued customer from the very beginning test drive through the last signature. Vinnie is the perfect combo of part salesperson, part comedian, very relatable and a breath of fresh air to the usual 'salesperson'. I never felt pressured or rushed not even for a second!!! Pierre is the perfect 'cool friend' - so helpful, so knowledgeable and so kind. He seemed to truly share my joy to have a cool new car. He made the whole process 'easy breezy' - like no other car buying experience I've ever had. Moe is so down to earth - you can tell he is well respected by the staff and truly cares that customers are happy and in the right vehicle. He was super friendly and kind. McQuel is amazing - from the moment I met him, I could tell he loves his job and is the perfect ambassador of all things BMW tech! No matter what question I had, he knew the answer before I even finished my question :) Jeannie is a sweetheart and is the perfect person for her job! The words kind, personable, knowledgeable, honest and caring immediately come to mind! She made everything easy and dare I say, fun!!!! Every dealership should have a Jeannie! :) I literally brought a snack, two magazines, a suduko book and my ipad as I know how incredibly long things can take when buying a car - I didn't touch any of these things - not even for a moment as I was taken care of from start to finish with kind and caring HUMAN INTERACTION by a whole team! Who would ever expect that????? So cool and so appreciated!!! Congratulations, Peter, for assembling such a wonderful team - EVERY single employee I came in contact with was RAVING about you and the culture of your dealership. Without exception, everyone said that they love the family atmosphere and that they feel lucky to have a job that does not feel like work. I have literally already told about 50 people how wonderful my experience was and my car is only 3 weeks old!!!! Thank you! Thank you! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service.

By MarinBMW on 10/29/2018 at 8:37 PM. Helped by Harris Fetcher.

I have been servicing my cars at BMW of Escondido for years. Exceptional service as usual. I always request the same adviser - Harris Fetcher. He is always very friendly and responsive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Cowgirl123 on 10/24/2018 at 4:25 PM. Helped by Michael in service.

Michael my service rep. Went above and beyond. He went over each item and had great customer service and was very friendly. I appreciate the great service I will bring my car back if we do need to for sure. Outstanding service !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By JP- ski-u-mah on 10/11/2018 at 3:32 PM. Helped by Harris Fetcher.

Very good people , doing a super job...honest , helpful and meeting the needs of the customer.Always a good friendly visit/experience. I always get the same service advisor,he’s great... why switch?He’ the best, always looking out for me and my BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in my 2015 for 2018 X1

By Charissasnewx1 on 9/13/2018 at 10:52 PM. Helped by McQual, He was the best, showed me how to work the car and set up for me, I love him..

At first I was going in to see about an ad they mailed me about 0 interest offer, but that didn't work for me. but I did get 1.9 interest and the 2018 X1 was a M series which we love, it was much larger. the sales and finance person was very nice. All and all, it was easy and I do love my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long-time Customer of BMW of Escondido Service Center

By ncarver53 on 8/20/2018 at 4:00 PM. Helped by Tanner.

I have been bringing my car to BMW of Escondido Service Center for over 10 years. During that interim, I have had a number of service advisors. But Tanner is the best so far! He is a true professional!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing but.....

By cooper on 8/10/2018 at 2:48 PM. Helped by Hector service Rep.

Hector as always is great! Very professional and prompt with service. But who ever is booking out appointments should keep a Talley of loaner cars going out. I booked my appointment days ahead and asked for a loaner car for the day. This was 845 in morning and BMW was already out of cars. I Had to go to enterprise. So I’ll still give 5 stars for Hector but for the other service no.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Customer

By CDeschaine on 8/9/2018 at 8:09 AM.

Its nice to return to a dealership and do business with the same salesman who assisted you in your initial purchase. I purchased my first and second BMW with Pierre who is top notch. I'd return again for a 3rd, three times a charm. Good guy, friendly and does his best to assure you are satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Dee on 8/1/2018 at 12:43 PM.

Hector is always so helpful with my service appointment. He lets me know everything and my car was washed and ready to be picked up fast

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Service

By jbrgoch on 7/26/2018 at 11:13 PM. Helped by Michael Duplesis.

Over the past several years I have had a couple of issues here and there with my vehicle. As always, Michael Duplesis has kindly greeted me and assures me that he will take care of my vehicle. Michael contiguously provides excellent customer service, provides detailed information, takes the time to ensure I understand the scope of work, and addresses and questions or concerns I may have. Most of all dropping of and picking up my vehicle is a breeze, super fast! I am always in a hurry, and they ensure I am in and out the door.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience (and car!)

By Jimmymac1954 on 7/21/2018 at 5:38 PM.

Great service, nice people. Everything on time and well done. We ordered a custom X2 and it went exactly as planned, even a little early. Genius training was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Marc428i on 7/17/2018 at 9:33 PM. Helped by Hector.

Hello, I recently changed dealerships because I was very unhappy with where I was. I came to your facility not knowing if the treatment would be the same. I was first amazed at how nice and clean the place was. I then met my service advisor Hector, he was such a nice guy! My wife and I felt comfortable with him in about 30 seconds. I think our 3 BMWs found their new home and service advisor! We drive pretty far to come to your facility, but it's well worth it! Amazing staff! From the second we pulled up, everyone was so friendly. The bottom line is this, BMW owners drive the Best cars ever made! When we go to a BMW dealership we all have that in common and are kind of like a family... this dealership gets that! I highly recommend going there, even if you don't own BMW (yet) you should really check out how nice the place is. And the cars they have in the show room are picture worthy... awesome place! Thanks for the great service everyone. I will be a customer for ever!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and friendly service

By jimbab5 on 7/14/2018 at 6:02 PM. Helped by Harris Fecher.

I needed my car looked at on a Wednesday afternoon. I called to see if they could squeeze me in. An hour later I was all done, including a free car wash. Can't do much better than that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW X1 purchase

By Kathleen on 7/12/2018 at 7:22 AM. Helped by McQuell Dudley did an excellent job of tutoring me and expanded my knowledge of the workings of my X1. He too, was very knowledgeable and professional..

Almost three years ago I leased my BMW X1. Oscar Acosta was the gentleman who assisted me in the leasing process. Because of his manner and professionalism I chose to work with Oscar in the purchase of this same vehicle.

I would recommend this dealer.