Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

3.0  

3   Overall Experience

Zach in Finance is a liar and does not do what he says he is

By jill on 9/25/2019 at 9:31 PM.

I had a Wonderful experience with Christian in the Sales department. However Zach in Finance is a Liar and does not do what he says he will do. I would love to give the dealership more stars, but it has been a nightmare with him for almost a month since I purchased the car. Trying to get my loan paid off at Selco etc.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Boise to Eugene

By Boise Boy on 9/25/2019 at 2:21 AM. Helped by James Mullins.

I drove 7 to 8 hours out of my way to get a great deal & wonderful automobile thanks to James Mullins and Samuel Hill. Wonderful people, they both gave me great service. They honored our deal. I highly recommend doing business with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They take great care in servicing my car.

By csrm21 on 9/20/2019 at 3:40 PM. Helped by Tony.

The service department always takes the time to understand what service needs to be done and then does it right the first time. Great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service & Professionalism

By E on 9/5/2019 at 5:11 PM. Helped by Mike.

From booking the appointment to picking up my car when it’s done, every time, the team is nothing short of friendly & accommodating! They make the experience easy & effortless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and helpful

By Boxerbabe on 8/28/2019 at 6:53 PM. Helped by Mike.

Overall a very pleasant experience. Helpful, quick service and no issues. If i am ever able to get a new car it will be from this dealer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good experience

By Lcant2 on 7/27/2019 at 12:51 AM. Helped by James?.

Good experience, they did everything they said they would. I’m very appreciative of the service they provided to get me in and out the door quickly. The only thing that seem silly to do that would have gotten them a prefect review, was when filling up the gas tank, they filled it up with about an 1/8- 1/4 to top it off. Other than that great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make it easy

By Alex and Judy on 7/17/2019 at 2:15 AM.

We were in California, saw the Prius we wanted on the BMW of Eugene website. Talked to Emily and her response was amazing. Helpful. Professional and patient. A Five Star experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just WOW!!!!

By Carlady on 7/8/2019 at 4:39 PM. Helped by James.

I have never had any customer service compare to this one! I just bought an X7 and have never felt so taken care of. Above and beyond don’t even come close to what they did for us. James has those rare customer service skills you always hear your grandparents talking about. These are the things you want when paying for quality. Thank you BMW of Eugene for EVERYTHING! You wowed us... The Meyer’s

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very competent folks

By Alyce on 6/21/2019 at 8:13 PM. Helped by Tony Hewett.

I just had my car serviced at BMW of Eugene and am very happy. Tony Hewett, my service advisor, provide transportation while my car was being worked on and kept me up to date on its status. BMW of Eugene are very competent folks and I highly recommend them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent service and employees

By Lucas Pasi-Fourmyle on 6/18/2019 at 9:40 PM.

My wife and I inquired online and got an appointment for the very next day. The employees were very kind and not pushy at all. I've never left a dealer feeling more comfortable and happy about my purchase! I would definitely be a return customer in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Personalized approach, no pressure, great prices

By Sabrina on 6/14/2019 at 6:01 PM. Helped by The guy Steve ? Who did the paperwork was cool..

I found a car I really liked online. I am terrified of dealerships, so contacted them to see if they’d bring the car to my house to see and test drive. Emily and Andrew showed up a few hours later, and were completely chill. They brought all of the paperwork (carfax and vehicle history and cost recommendations plus a nohaggle best price). They left it all in the car, and let me drive it, inspect everything in the comfort of my driveway. When I decided I wanted it, they took my stuff down to the dealership, and got all the paperwork ready— I dropped in to the dealership, for about 2 minutes to sign a couple of pieces a paper and drive off with my new/old Volvo. Easy peezy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Service

By Paintbrush1970$ on 5/31/2019 at 10:44 PM. Helped by Tony Hewett.

Great friendly service. They even asked me what kind of car I would like for a loaner. Tony Hewett was awesome. He checked in with me throughout day and kept me updated with progress.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fixed car in timely fashion. Gave me a loaner vehicle

By George on 5/22/2019 at 4:19 PM. Helped by Tony.

Fixed car in a timely fashion. No problems with service. Friendly. Helpful. Thoughtful. Gave me a loaner car to use. Very pleased with my experience

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Very friendly customer service

By Mlouie on 5/10/2019 at 6:19 PM. Helped by Tony Hewett.

Everything was good except,in past when I left my car for maintenance,they gave my another car until repair be done, but not at this time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wow great experience

By Jeff in Bend on 4/29/2019 at 5:12 PM.

Best auto buying experience I ever had! The paperwork went as quick as the dealership promised. Everyone was helpful and made the purchase a pleasure instead of a drag out chore like I have experienced at other dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, friendly, easy!

By LizMcK on 4/21/2019 at 4:55 PM.

Sam and Chris made my BMW purchase experience amazingly easy. Chris made sure I had all the financial information I needed to make my decisions . Sam listened to what I wanted start to finish. I highly recommend BMW of Eugene to everyone. I love my X2, thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall

By Barry W on 4/20/2019 at 1:44 AM. Helped by Mike Kingery.

mike Was polite, courteous and efficient . I was offered a BMW X3 as a loaner vehicle. They called me to say my car was ready and nicely ahead if the time allotted

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Cut above the rest!!

By Tom from Bend on 1/23/2019 at 3:38 AM.

I would never use another dealer in Oregon again! Worth the drive over from Bend ! Brad was a true professional and treated you like you matter! Can’t say that of other dealers in town!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service

By BMWnorthwest on 1/17/2019 at 12:59 AM.

I’m impressed with Ashley knowledge and with BMW by putting a smart woman in your service area. Ashley not only gives great service. She is more knowledgeable than some of the men in the parts department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service

By Dealerrater on 12/22/2018 at 3:15 AM.

Ashley did a good job of taking care of the service issues and provided good customer service. Every thing was done on time including the loaner.

I would recommend this dealer.