Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.5  
Overall Experience
3.4  
Price
3.5  
Quality of Work
3.3  
Service
1.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 7th BMW

By Sac@01965 on 9/25/2018 at 2:13 AM. Helped by Khalid Bynoe.

Just Bought my 7th BMW at BMW of Houston North. Everyone made it special for me starting from Nick to my sales rep Khalid Bynoe. Thank you guys for a wonderful job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Employees are knowledgeable and helpful

By N & V on 6/26/2018 at 10:04 PM. Helped by Khalid Bynoe.

My husband and I had a very good experience to purchase a new X5 from this dealership. Salesman not push you hard. All employees are professional, knowledgeable and friendly. I have to mention that the customer service is wonderful and very helpful. We definitely recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By jasonhtown25 on 5/22/2018 at 12:45 PM. Helped by Khalid Bynoe.

When you walk through the doors, you already feel a sense of calm come over you. You feel at home. Everyone acknowledges you with a smile or a hello. Khalid ( our Salesman ) was extremely professional and did everything in his power to find the best possible deal for me. Being my 1st BMW experience, he made me feel so comfortable where others may be nervous. I'd recommend this dealership to any and everyone based on hospitality alone. Thank you all!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a premium experience!

By Theresa Garza on 1/22/2018 at 2:19 PM. Helped by Steve Cook.

I recently purchased another BMW from BMW Houston North. I had the pleasure working with Steve Cook (sales director). Steve was/is the very best! Very informative. Steve explained all of the features that the M240 CV has in detail. The finance manager Kailey was so nice and made sure I was taken care of in finance. Radar and the service team are always smooth and efficient. Never have any issues or concerns when bringing my vehicle here. The dealership is always clean, and everyone is so prompt to assist you. Thanks again Steve & team for the premium experience! I will for sure return!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

poor customer service by Jeremy Gold and Steve Cook

By Shivana toolsie sanchez on 11/16/2017 at 7:19 PM. Helped by steve cook, jeremy gold.

my husband took our car in to get the recalled airbag replaced, I called to confirm the part was in. bmw had also called confirming our appt. my husband gets there and 2-3 hours after Jeremy Gold is telling my husband there was an error and our part was never ordered in the first place. I don't understand how someone can confirm the part is in then when he gets there its not there, something doesn't add up. my husband had to miss work to take the vehicle in. this type of service is unacceptable and highly unprofessional. I called and made a complaint to Steve Cook on Saturday November 11th (which is when the incident took place) and I'm still awaiting his call back. we also found out there are also 2 more recalls with the car so a total of 3. Im so disappointed Im still awaiting a phone call back from Steve Cook, since Saturday I have called back twice and each time he can't take my call he supposedly would call me back. This is so RIDICULOUS this is very poor customer service. I would be contacting Bmw corporate. Toyota's dealership has 100% better service. Im looking into purchasing another vehicle definitely having doubts about BMW.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Mrs. Hill on 9/22/2017 at 12:40 PM. Helped by Steve, TJ, Miranda.

I have been a customer of BMW Houston North since 2010 and I have always been treated professionally and with care and attention. I recently lost my 535i to Hurricane Harvey. Traumatized and devastated at being forced to get another vehicle, the staff made the experience wonderful. I'm grateful to the team that help put me back in my new ride. Thanks to Steve, TJ and Miranda.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Snubbed!

By Tamecha Smith on 9/24/2017 at 12:37 AM. Helped by None.

My Lexus ES was flooded during Hurricane Harvey. So Yes we are looking to purchase, not window shop. We asked the receptionist for a sales rep.....waiting....asked again....waiting and still no response. We then walked outside to look at a X5. A sales rep then showed up to tell us the car is not available and he is s currently working on a deal for this car. Then he proceeded to move the car! Still no salesperson for us. I guess we did not "look" like we wanted to buy. We plan to travel to Sewell BMW in Dallas for service we deserve.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor dealership, staff, and experience (full details)

By hanhan418 on 8/9/2017 at 6:22 PM. Helped by Barbara Angelopoulos (sales manager), Ed Steinberg (client advisor), Steven Cook (sales director), and Nick Butuc (general manager).

Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agreed on a price for a car and that I would be leasing it. Upon seeing the lease details, I noticed several mistakes: They overcharged me on tax by $200. They were adamant it was correct, but they were proven wrong when they conceded and fixed the issue. Further, I noticed that they were going to make me pay an additional $1,600 upfront as a cash “down payment” on the lease for no reason, thereby charging me more than the agreed upon price of the car. Then, upon talking to their finance department, I noticed that they were going to charge me additional interest (money factor). BMW sets the rate at 3.62% (0.00151 x 2400) and they were going to charge me almost 1.00% more, despite having excellent credit. They wanted to make more money off the financing in addition to the sales price, and this was unacceptable to me. Perhaps to someone who is un-sophisticated in finance, all of this garbage would work. However, with over 10 years in the investment industry and as a manager of my own hedge fund, this is insulting to me. I asked them one more time to address all of these issues and to send me a copy of the lease contract to review. As of right now, they have not responded, or are intentionally ignoring me. The people that I worked with who were involved are: Barbara Angelopoulos (sales manager), Ed Steinberg (client advisor), Steven Cook (sales director), and Nick Butuc (general manager). In addition, there were two other finance department representatives whose names I unfortunately do not recall. Please avoid working with this group of people and the dealership in the future. At best, the members of BMW of Houston North are incompetent, un-communicative, and passive-aggressive. At worst, they are liars with no moral or ethical compass and are unaccountable for their actions. They poorly reflect the values and reputation of the BMW brand. Han

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor work ethic,liars, ruined my car

By Past Customer on 5/27/2017 at 5:06 PM. Helped by Rader, service advisor and Mr. Jones manager.

Service advisor Rader, and Mr. Jones Manager. Left my car for service, when I picked up my car there was scratches all over my car. They refused to fix it. Also recommended work that was just done at another bmw location. Poor service, don't do there. Liars not professional!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad job

By BadBMW on 2/4/2017 at 3:45 PM. Helped by Red headed employee.

Was there at 8:30 in morning until 11:30 for a oil change . They didn't even clean the car. What a joke far a service department

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales support and test drive experience

By Cleary77007 on 1/9/2017 at 6:30 PM. Helped by Daniel Guevara.

As a first time lease candidate, I had a lot of questions after my test drive experience. The experience went smoothly and all of my questions were answered. The sales experience and test drive was great, thanks to Daniel Guevara. Daniel did a good job at going over the features of the models I looked at and explained all of the items included. When it came to negotiate a final price, Daniel took all of my comments effectively and made me a great offer. Daniel was polite, professional, and a joy to work with on this deal. Even though the dealership was under construction, they did a great job to make customers and potential customers feel at ease. It was an overall great experience, far better than what I encountered at Momentum.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Trj8476 on 12/30/2016 at 8:57 PM. Helped by Shaun Messiah.

This is the first BMW I've ever bought and the process was so much easier than any other car purchases in the past. I will definitely recommend this dealership to anyone looking to purchase a BMW

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 M4 Competition

By clayd333 on 12/30/2016 at 2:54 PM. Helped by Shaun Massiah.

I bought my 2017 M4 from Florida. The transaction went smoothly and the car arrived as advertised. I signed all the paperwork at an Autonation in FL and transaction was very easy.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Oscar to the rescue. ...

By Mc green on 12/22/2016 at 4:11 PM. Helped by Oscar.

This guy always goes above and beyond the call of duty to make things right.......He the reason we drive pass two other dealers to go to North Houston BMW. ......Thanks Oscar

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience with any service dept in my life

By Unhappy customer on 10/18/2016 at 3:30 PM. Helped by Eric and Tara.

Eric, my Rep, answers his work phone with mumbling, as if he just woke up...or on drugs. They do not call you back when they say they will....not even Tara the service manager. my family has 3 bmws and well never take them back here. The Woodlans BMW service dept. Reps. are way above these clowns at Houston North.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ruined brand new wheels on my M3

By Sislam on 10/4/2016 at 4:02 AM. Helped by Tyler.

Took the m3 for wheel balancing and alignment. Told them not to wash the car. They did it any way. They use harsh chemicals on the brand new wheels. The wheels have permanent stains and which is to be gunmetal gray and now black with water spot like stained. Very upset and they ate taking their sweat time to figure out what went wrong.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Denimk on 9/30/2016 at 11:16 PM. Helped by Tyler Wadsworth.

Great experience. I can't say enough great things about Tyler W. I'm always well taken care of with promptly greeting me and contacting me with estimates. He is awesome with explaining what is wrong with the car and how it will be taken care of. The dealership in the Woodlands is actually closer but I go to North Houston because of the great service Tyler provides.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever, don't ever take your vehicle here.

By Bong B on 2/9/2016 at 5:06 PM. Helped by Eric Camargo,.

This is only one of the many frustrating, blood boiling experience i have with BMW of North Houston. I took my X5 for an engine oil leak, the sérvice advisor informed me that they charge $180.00 for diagnostics. I have an extended warranty on my car, so they said that the warranty company will offset the diagnostic fee if a repair is needed. They arraganged a loaner car for me to use, so i left my x5 with them. I was promised that I will be given an update the same afternoon with regards to the status of my car. I waited for an update the whole day and nothing, not a phone call. I have to be the one to call them so i can get an update, when they kept promising they will call me. I waited for a week for the parts to arrive and repairs to be completed. So finally Eric Cabargo the service advisor, called me after a week and said that the repair is complete but their technician needs to drive it for a day to make sure no leak will happen. They added 50 miles to my car for test drive? Really? 50 miles? Then i got a phone call a day after from Eric, the cooling fan broke apart on the way back to the dealership so another repair needs to be done. On top of that they said that there is something wrong with the left rear suspension. That they need to replace the left rear spring. And since the engine light came on, the oxygen sensor needs to be replace and that the extended warranty does not cover this repair. So it took me another week and this time $1600.00 more to complete the repair. Since i have plans to talk to the warranty company, i gave a go signal for the repairs. After an additional 5 days i was able to finally get my car, after settling the due amount. As i was driving out of their drop off area, i noticed that the windshîed has a crack from one side of the glass to the other. I immediately brought it to their attention and they don't have an explanation for it. So now i am waiting for another week to have the windshield repaired!!!! To add insult to injury, this so called service advisor told me that he could have let me drove off their lot with a cracked windshiled but he did not. What the FREAKING xxxx?! Had i did not saw it i will drive off with a damaged windshield! He did not see it, not even the technician or their freaking driver! And i need to be thankful? I have other bad dealings with BMW of North Houston, the reason i keep taking it back to them is because my extended warranty is affiliated with them. While you all still have a chance do not ever take your car here! Join the class action law suit to teach these company a lesson.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If anyone is interested in class action law suit please text

By fightfraudjanice on 12/24/2015 at 7:19 AM. Helped by Facundo Ferrari, Robert Chollett, and Jermaine Owens.

On August 20, 2015, I Janice Bonton and Dexter Cearsar took my BMW 530I to BMW OF HOUSTON NORTH at 17730-I45 North, Houston, Texas 77090 because while driving the car check engine light comes on. The Service Advisory was Facundo and Robert Chollett the Service Drive Manger. The BMW 530I belong to myself Janice Bonton. On August 20, 2015, we verbalized that I wanted a diagnostic test done to find out what was wrong with the 2004 BMWi 530i. I, Janice Bonton ask how much does a diagnostic test cost? Mr. said “$180.00.” I asked “does it tell everything work with car”? Mr. Facundo “it will show all repairs needed.” I left my vehicle at the BMW of North Houston North. I said times two “Please call me before any repairs take place. Mr. Facundo called Dexter Ceasar my fiancé. Dexter told him to call me. Mr. Facundo call and Dexter “Good News” “It just your hose” “It will cost about $300.00” Dexter told Facundo to call me Janice Bonton. Facundo called and verbalized “the hose need to be replaced”. The technician also recommended your six spark plugs need changing. I Janice Bonton told BMW staff to only repair the hose. Dealership staff called back saying. After test driving the car the found another leak at the plastic coolant pipe from the rear or the thermostat to the heater hose. I became very upset because I need my car and knew I was being scammed. The dear ship staff should have test drove after fixing the hose. I told them to go ahead and fix it, but I wanted all old parts back. The technician/Facundo assured me they would give me all parts replaced, but they did not. They did not give me my hose that replaced. They only put plastic coolant pipe back. They kept my car from August 24, 2004 to September 2, 2015 they did not offer me a lender car. On September 2, 2015 arriving to pick up my car I told Mr.Robert Chollet I know they took advantage of me. I made it clear that I wanted all paper work in my name because it was my car. I also asked for about 30 other documents reference my car. It was the computer printout of service render. He refused to give me any and all documents that I signed. I asked times two, but He only gave me three documents. I let him know “I paid over $1600 dollar and I want all documents” he would not even give me the computer printout from the diagnostic testing. I was very upset and left. Upon attempting to leave the dear ship, before getting out the drive way, my window dropped. It was broken. I drove right back to the garage. I immediately spoke with the Mr. Robert Cohollett. He said “technician is gone for the day”. “You will have leave your car here.” “I will have the technician look at it again in the morning.” Upon returning Robert Chollett said “the left front window regulator failed and recommend replacing it. I explain I know I was taken advantage of and was not going to give them another dime and left. I took car on one other occasion and let Robert Chollett know my car was doing the very same thing, but when the car is at a stopping motion. The car ran like a motor cycle. I asked if they left something loose. He said “we recommend you to change your spark plugs”. “They need replacing”. I became distort again. Because I knew he was lying for fact and over charged me. I told him I know I did not need no spark plugs and why didn’t they put all repaired parts in my car. Mr Robert CholletI said “You can see the hose is new.” I asked “where is the part” He couldn’t answer. I told him plan to take action because I paid over 2100 to change spark plugs September 23, 2014. He said “Why you didn’t tell me they are still under warranty”. I said “why would I tell you”. You are just scamming me for more money”. When I get some money I plan on taking action. He refuse to give me documents. I told him I never received the computer generated copy of the diagnostic. I told him my car is running worst with the same problem after paying over $1600 As of today I have not received any documents as requested nor have the dealership repaired my vehicle. I have spoken with three attorneys’. I am currently looking for an attorney that will start a class action suit to repair vehicles, pay for rental car and lost wages from work. I am trying to get as many customers that feel they have been scammed. To all whom are interested; please text Janice Bonton at 28 18915859. I would like for everyone to have copies of complaints that I can forward to a selected attorney. I am going to file the BBB and the Texas Attorney General another and any other formal complaint agency regarding BMW of Houston North service department. I will also be writing a review regarding your service department and its scamming service and lack of attention to detail, fraud and shady repair work.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Just tried to get info at their online chat without success

By Joshua234 on 12/6/2015 at 3:58 AM. Helped by do not remember.

Found a car at cars.com I was interested in. Cars.com showed that chat for BMW of Houston North was online. I contacted them, asked whether I could send someone in Houston to have the car checked out by an independent mechanic. This is a simple question and a simple request. The chat person did not know the answer but wanted my phone number and/or email to forward on to a rep. So chat is just a method of trolling to get information about possible buyers. Don't trust these people.

I would not recommend this dealer.