Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.6  
Service
3.6  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience leasing my first, but not last, BMW

By Vitalydotn on 7/17/2018 at 6:06 PM. Helped by Samuel Ahn.

I just picked up my new X1 this Saturday and am thrilled about my new car and my experience with this dealership. I worked with Sam to set up a deal over phone/email. I had driven the X1 before, knew exactly what features I wanted, and reached out to them because they had a model that fit my needs in stock. Sam called me up, we discussed numbers, and agreed on a competative price. He then invited me and my fiancé to come in during an event they were having, which net is some free credit to the accessories store. At the same time, we put a deposit down. Oh, and somehow between when we spoke on the phone and when I came in, Sam managed to knock about $6/month off the monthly price. Then xxxx hit the fan for a little bit with a house purchase I was involves in, so I had to delay picking up the car from June to mid-July. Sam was completely understanding, reassuring me “no pressure here, the house always comes first” (that’s a direct quote from an email). Finally last Saturday we signed the paperwork, picked up our new car, and we’re treared to a quick class on the infotainment system by a genius (Daniel). Overall 5 star experience, we were treated with utmost professionalism and respect, despite hiccups that were created by our house transaction being a major annoyance and were completely not Sam’s problem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Customer Service - Top Notch Dealer - No Fuss Deals

By Moses on 6/7/2018 at 10:21 PM. Helped by Samuel Ahn.

Living 80 miles east of this dealership and having frequented many others in between, BMW of Manhattan is by far, the best dealership I've walked into. Not only is their sales staff knowledgeable and friendly, they consistently give me the best deals right off the bat. Other dealers play the typical cat & mouse tactics everyone loathes but Manhattan is straight to the point and gives you a solid no-fuss deal the first time around, in true New York fashion. If you know what you want and are looking for a great deal, this is the place to go.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience with Alex Gilkis

By leigh83 on 4/18/2018 at 1:20 AM. Helped by Alex Gilkis.

My wife and I bought our first BMW with Alex Gilkis. Alex walked us through all the nonsense of the care buying experience. We left with the car of our dreams. Thanks, Alex!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Lucas is Disgusting!

By dventadore on 3/9/2018 at 6:44 PM.

Terrible experience overall! The only person who was worth noting as being overall excellent, was the client representative, Jermaine Brown. Kudos to you Jermaine! Now, the bad. When I went in for my appointment to purchase my BMW , it already seemed as if the Sales employee was irritated. I later found this employee was Lucas Sienkiewicz. This guy didn't want anything to do with us. I was told to come in and speak to a sales manager, for something they could've just told me over the phone. Mr.Sienkiewicz didn't even bother introducing himself or anything. He wanted nothing to do with us. Didn't ask any questions, didn't explain anything. Stubborn, rude, disgusting. Stay away, give your business to a dealership that actually cares (Tenafly, Mamaroneck, Greenwich).

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
2   Overall Experience
4   Quality of Work

What a pain to deal with this dealersbip

By NYCCAROWNER86 on 2/21/2018 at 7:51 PM. Helped by Jodie.

Lease end process has been painful. Lease end coordinator most unhelpful and dealer MIA. Wouldn’t deal with them again and markedly harder to work with than Audi of Manhattan and BMW of Bridgeport as a reference point.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Manny is amazing

By cardude on 2/4/2018 at 2:50 PM.

Manny Antunes helped us purchase our first BMW. We went in not knowing much about the car we wanted. Manny was there, describing every small detail of the car. He was talking about the pros AND cons of the car. He was incredible, helping us every step of the way. I really recommend him if you have the option to choose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lucas is the only dealer you need

By Stan Pietruska on 11/14/2017 at 3:43 PM.

When it comes to knowing the product no one tops Lucas Sienkiewicz. I highly recommend you ask for him. He has sold me 4 BMWs and I followed him to this dealership. He is the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time service

By Minim on 10/24/2017 at 2:54 PM. Helped by Denise Lopes.

Wasn't sure what to expect at first given the way some businesses are driven these days, but for a first impression I was very satisfied Everything went seemlessly smooth from start to finish with the help of service advisor Denise Lopes which I thank for doing a great job in a short time frame Cheers

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent BMW showroom and Great Sales person

By Siva on 8/24/2017 at 3:06 PM.

My Salesperson Phil gave us details about 2017 and 2018 BMW 3 and 5 series. He was very patient in answering all our questions and gave us a very good deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SALES PERSON

By ALICAN (AJ) AGTAS on 8/23/2017 at 12:47 AM.

I walked into BMW of MANHATTAN knowing what i was looking for. The salesman Peter Wohl was very knowledgeable and helped me get into the vehicle of my business! They made the deal as easy as possible. He is a very laid back guy, no pressure, no bs, just straight to the point. I now consider them a friend and will recommend them to anyone i know looking for a BMW. If you're looking for a vehicle and good sales person in the process visit Peter Wohl at Bmw of Manhattan.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst service ever

By Susan Webman on 8/16/2017 at 10:22 PM. Helped by Glenn in Service.

We had a nightmarish service experience at BMW of Manhattan. Not only was the service department unable to find our car when we called for progress, they tried to convince us that we owned a completely different model and color!! Everyone we worked with was unbearably slow, confused and rude. And when we finally did get our car back, they had NOT even fixed the problem.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales experience with Phil Salazar

By klinkows on 8/1/2017 at 7:31 PM.

I'm a designer an pay attention to every detail on a car. Phil gave me a great deal on a 2017 BMW i3, and just as importantly, was very patient with all my last minute requests to get the car just right in the last few hours before I took posession (inspection sticker placement, non-standard license plate frame, etc.). Highly recommended. Honest. Nice guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

The genius of BMW

By A Stang on 7/27/2017 at 12:58 PM.

We were so lucky to get Emile Goldman as our BMW genius. It was the second time we had him--he instructed us on the first BMW we had as well. Three years later, it was wonderful to get his expertise about all the new improvements on the BMW and how to navigate and choose preferences. I can't imagine a more helpful, fun, and intelligent person to guide us through getting to know the car. BMW is lucky to have Emile. Working with Peter Wohl now for three years is easy and straightforward. He is great about making sure we get all the information we need to take advantage of deals and find the car we want. Peter made sure that the process of handing in one car and picking up another was smooth and quick. He's a pro!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Phil is the best professional I have ever met!

By Shiuan on 7/15/2017 at 5:09 PM.

I am really impressed with Phil's professional help and advice. He has mad car lease a very easy and pleasant work for customers. He does listen to my need and offer me several options with very clear explanations. I would have not got my loved car without Phil's help.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional, comprehensive, helpful service

By nycindy on 7/5/2017 at 4:40 PM.

Phil Salazar was excellant. Paperwork was dealt with smoothly and supportively. Options and features were very clearly explained and helpful. His experience with older and current BMW models helped us make the leap from our 2005 BMW 330xi to this 2017 BMW 330i x-drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Seamless Transaction - Thank you Phil

By BMWi8 on 6/28/2017 at 5:07 PM. Helped by Phil Salazar.

The transaction was completed remotely. Worked with Phil Salazar who was great--responsive and made the process seamless. Smooth transaction from start to finish. Exceeded expectations!!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smart, timely, respectful

By Michael A Sennott on 6/14/2017 at 6:19 PM.

I was looking to lease a new car and thought I knew what I wanted. I was trading in my previous car and we reached an agreement fairly short time. I came back a few days latter and changed my mind to a completely different. Brandon made the switch with no fuss.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Scott on 6/13/2017 at 2:05 PM.

Mike Walzer was extremely helpful finding the right car for me and I really appreciate it. I would definitely recommend him to anyone who would like a BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Kjhues on 6/6/2017 at 6:12 PM. Helped by Phil Salazar.

This was the second time I purchased a car from BMW of Manhattan with the help of client advisor, Phil Salazar. The process was efficient and everything was above board. I would definitely recommend Phil and BMW Manhattan to other customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Brandon was awesome!

By choocoo on 6/3/2017 at 11:57 PM.

Brandon was excellent ! We very much enjoyed working with him. He made the experience very smooth & painless! We would highly recommend Brandon to others. Thank you so much!

I would recommend this dealer.