Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.4  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service/experience.

By Merrilee Nestande on 12/6/2018 at 4:42 PM. Helped by Jeff Gogal and Travis Pettway.

I was looking for a compact SUV. Jeff Gogal, Sales Manager and Travis Pettway, Client Advisor, listened to what I wanted and then got me into my 2018 X1. I LOVE this car. If you are looking for a compact SUV with a fun, sporty driving experience the X1 is a perfect match. The front wheel drive provides superior control in rain and around corners. I am small so I enjoy the comfort of the sport seats. The sun roof is fully operable and it has more head and leg room (verified by my 15 yr old son) than the Jaguar E Pace or the Land Rover Discovery Sport. The added bonus is I am getting better gas mileage than my 2012 VW Jetta. I definitely recommend Mobile BMW and the BMW brand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable buying experience!

By areysuperdutydriver on 12/4/2018 at 3:16 AM. Helped by Marcus Mcpherson.

I was looking for a MINI and found this dealership through their listings on TrueCar. Even though the car I wanted was gone when I got to the dealership, Marcus was diligent in making sure that I was up-to-date on incoming inventory and had amazing patience while I decided which model worked best for my needs. Both he and Jeff were understanding without pressuring me like other dealerships. I will definitely be back to see Marcus for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jaron and Jeff are the best!

By DOrr on 6/8/2018 at 2:42 PM. Helped by Jaron and Jeff.

They work hard for you and have your best interest. Truly a different and better buying experience. This is my 4th BMW and all from BMW of Mobile.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Disgruntled customer

By Fed up on 5/1/2018 at 7:09 PM. Helped by some guy that was from a foreign country. the finance guy older gentelman was nice wish I cold have just gone through im to get this taken care of.

Bought my 2016 bmw z4 6 months ago. I decided to cancel the tire and wheel protection contract within a few days of purchase. The dealership has to mail the cancellation to the safe guard people and the a check was supposed to be sent to BMW financial services they still have not received the check that was to go towards the car purchase. I have called and left messages and its all to no avail. I am out over two thousand dollars and it has been one of the most frustrating experience I have ever had with a bmw dealership. This is my 3rd bmw and I have never had any problem. If I had to do over again I would avoid this place like the plague. Buyer beware!!!!

I would not recommend this dealer.

Overall Rating

3.4  

2   Customer Service
4   Friendliness
3   Overall Experience
3   Price
5   Quality of Work

Maintenance

By srth1942 on 2/4/2018 at 6:09 PM. Helped by Becky Woodard.

I took my car in for maintenance on Jan 25 and work was not complete until Feb 1. I was not notified of diagnosis until Jan 29. In general communication from service advisor was poor and unacceptable and they made little effort to expedite parts delivery. As far as I know the car was repaired properly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying made easy

By Whittfam on 1/11/2018 at 8:58 PM. Helped by Travis Pettway.

The manager and salesman made car buying easy. They were eager to sale. They were friendly. They made you feel comfortable. The other salesman in the showroom were also friendly. Go by and see Travis for your next purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Hammouriomar on 12/1/2017 at 5:06 PM. Helped by Shay 5914.

Great service department. Shay was my service advisor and he was very helpful. He made sure all of my concerns were taken care of. I highly recommend it.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Key Replacement

By Rudy on 11/9/2017 at 1:57 AM. Helped by Russell & Scott Davis..

Original key replacement contract not on file. They accepted it but still charged me 150 as they said to program the key. Could have completed myself. No need for the program charge.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Onde more, a bar experience with service department

By P64518 on 11/6/2017 at 3:02 PM. Helped by Russell Holt.

Car was not ready by end of the day as agreed, nobody called to inform. The following day, after several calls and having sales department to interfere, I was able to get the car after one hour waiting for the paperwork. It was Saturday, service was very busy but just one guy working, whereas sales department had a lot of salesman. Waiting room was full, nothing to eat, not even coffee. Noise in the vehicle has never been resolved for more than one year. Poor service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

40,000 mile service

By ruok303 on 11/2/2017 at 2:33 AM. Helped by Shay Mathers.

Easy to schedule. Service advisor provide thorough rundown of necessary service and kept me informed. Waiting area fine and price was reasonable. The entire process was positive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

25K Miles Service

By Malone on 10/27/2017 at 10:01 PM. Helped by Russell.

The offered on October 26 was great. My car was thoroughly checked. I really appreciate the car wash (interior and exterior). It looked so nice. Good job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By S on 10/24/2017 at 11:15 PM. Helped by Becky.

Becky at BMW of Mobile was extremely helpful. She saw me quickly and took care of my needs when my X5 was acting up. She put me in a loaner and frequently checked back with me about the status. I would definitely recommend using BMW of Mobile for future services.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Regular Service Needs

By Gautierbmwowner on 10/24/2017 at 12:02 AM. Helped by Becky Woodyard Shai.

I scheduled my appointment online, got a follow up email from a customer representative confirming my appointment and was able to drop off my car in the morning and pick it up in the afternoon after work. Very convenient!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By djordan on 8/26/2017 at 6:52 PM. Helped by Not sure.

Due to the fact that today is Saturday, the service department was short staffed. But, they worked hard to get me out in two hours. Everyone was friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Geeman3000gt on 8/21/2017 at 5:56 PM. Helped by Becky.

I have Bmw dealership about 15 min from my house. I travel 45 min to mobile for there service and prices. You all are worth the travel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

330i airbag recall and replacement

By Meech21 on 7/21/2017 at 3:44 PM. Helped by Cory Sparks.

I dropped my car off in the morning and picked it up later that afternoon. I had no problems and had a very good experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Car repair after accident

By WDBBBMW on 7/19/2017 at 12:34 AM. Helped by Repair department.

Did a great job in repairing my car after I had an accident. Looks just like new again. They kept it a little longer than promised. It was worth it. Very pleased with the work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best

By Bjbmw23 on 7/3/2017 at 10:12 PM. Helped by Marcus and marianne.

They gave me a chance that other dealerships wouldn't they took the time out to work with me and made sure I was comfortable with the car and the price of the car. Everyone was real nice and they wasn't bugging when you just tell them that you are just looking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a 228i

By Thomas.Jill on 7/5/2017 at 6:31 PM. Helped by John Busuttil.

Found the perfect car online! One small problem, the car was in Mobile, AL and I live in Charlotte, NC. I sent an online request and salesman John quickly responded. Long story short, John successfully facilitated the sale of the car over the phone and I took delivery 2 days later. Fantastic experience! Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my BMW!

By bmw08 on 6/30/2017 at 5:01 PM. Helped by Glenda and Scott.

Glenda and Scott were so great in helping me build my new car. They assisted me in selecting the right features on my car and kept me aware of its production and arrival time.

I would recommend this dealer.