Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
3.1  
Friendliness
3.2  
Overall Experience
2.5  
Price
2.5  
Quality of Work
2.3  
Service
2.2  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

LEFT FEELING HOPEFUL

By Tspann on 5/5/2017 at 4:16 PM. Helped by Kolby Kay.

I went to BMW of New London to find out my options on leasing an X5.... Kolby made me feel comfortable and very at ease. He treated me as if I was a billionaire coming in to buy my car with cash. I appreciate his honesty and how genuine he was, the horror stories of untrustworthy car salesmen didn't apply in my experience. I hope BMW OF NEW LONDON appreciate the type of salesman they have in Kolby Kay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated as family

By Ornonic on 4/17/2017 at 4:17 PM. Helped by Jake Werrbach.

I could not have been more comfortable I started shopping online with Jake the BMW Genius. From the first time that we spoke on the phone, I already knew that they knew there product and cared about their customer. They even went as far as having me come back to answer any questions that I had on my new BMW.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Loaners never available, Mediocre slection and prices

By BEATC11 on 2/18/2017 at 2:53 AM. Helped by Sales.

Leased car there and each time vehicle was due for service, no loaners were ever available. I drove out of my way to another state to go to BMW Warwick.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

New or Used BMW

By Doris M on 9/8/2016 at 7:55 PM. Helped by Colby Kay.

Colby Kay is the man to see when when interested in buying a new or used BMW. He was helpful, honest, and without any pressure.

I would recommend this dealer.

Overall Rating

2.2  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Friendly Service Advisors, poor quality of service

By hayes707 on 9/5/2016 at 8:44 PM. Helped by Nicholas.

At one time I would have recommended the quality of the BMW service department. Sadly, now, I can no longer do so. My BMW had a rough idle, and was towed to their service department. They replaced one part after another, and the issue was not resolved. After several follow up phone calls, I was told that I would need to have the engine rebuilt. Being skeptical of the diagnosis, and fear of being taken for a ride (sorry for the pun) I paid the balance so I could have my car released, and had it towed to a nearby garage for repairs. That mechanic discovered that one of the bolts holding the timing chain wasn’t tightened and was the cause of the engine problems. Coincidentally, the BMW service department replaced that timing chain a year earlier. I’m currently exploring the option of filing a complaint with the DMV. This is my opinion…

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Mistake

By koartist77 on 7/25/2016 at 4:14 AM. Helped by Elias, Cate Holden.

First off, please read my reviews, all of which are negative, about this dealer. Second, email me if you've ever had shady dealings with Elias. If you've read my last review, you should have, you will see my experience with Elias was not great. He tried to extort 1k out of me, thinking I was going to give him the cash. Please email if you've had dealings with this individual like mine, my email is koartist77@aol.com

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

Best Salesman Ever

By SusanBmw on 1/28/2016 at 1:01 AM. Helped by Brian Fisher.

I just purchased my 6th BMW from Brian Fisher at BMW of New London. He and the rest of the staff once again created a great experience for me. Brian with his great knowledge of BMWs always seems to know exactly what I'm looking for and always has my budget in mind. Brian is not just there for the sale but is always a phone call away when I need a loaner car when my car is in for regular service or just have a question about my BMW. I have recommended numerous friends and family to Brian and they have all had the same experience as I have. Thank you Brian and the staff at BMW of New London.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

wonderful environment

By Gabriel fcp on 1/24/2016 at 7:42 PM. Helped by Brian Fisher.

I just want to congratulate you for keeping you word and honesty everyone makes mistakes and deserves a second chance God Bless nice car looks good drives like a dream 2013 bmw x1 awd with only low miles sincerely all the best.Thanks

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Customer Loyalty DOESNT EXIST

By basacowan on 12/19/2015 at 11:28 AM. Helped by Lou - a wolf in sheeps clothing..

I'm going to keep this short. Purchased 4 BMWs from this dealer and when I went to trade and order a new BMW the price plunged on the trade. Lou and Eli are very cunning in screwing people as a team. Bottom line went to BMW of Newport and blown away with customer service, amount given on trade (more than 3000) more than BMW of New London and better deal on car ordered. Go to BMW of Newport you won't be disappointed! To be forewarned is to be forearmed.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Watch out for these people

By koartist77 on 8/19/2015 at 11:43 PM. Helped by Elias, Cate Holden.

See my previous review below titled, "STAY AWAY, DO NOT BUY FROM THEM". Be sure to watch out for Elias, the sales manager. I live less than a mile down the road and refused to make the trip to the dealer in Hartford, if I could have gone to another dealer I would have. I bought a new BMW and planned on putting 3500 down, financing the rest. My sales rep said they needed a total of 3500 down. They already had 1k down on a credit card, when I went in in with an addition deposit of 500 Elias thought I was taking delivery that day which was wrong. He told me to get insurance and to call him. I got insurance the next day, a Tuesday. He said to come in and we would make some kind of deal for the rest. When I went back in, he tried to push me into a lease, which I did not want. At no point did I EVER state I wanted a lease. This gets better...he told me I was going to put 2500 down instead but it would only show 1500 down and to give HIM the 1k difference in CASH. He said the dealer makes enough money and he needed it.. He will more than likely deny this but I would not make this up. He is VERY shady to say the least and thinks I'm stupid, he was never going to see that thousand cash. I ended up picking up the car the the following Monday with just 1500 down, him thinking I was actually coming back in to give him the money.. The finance contract shows 1500 down, I do not owe them a dime more. EVERYONE watch out for this dealer and Elias, the sales manager. I want to reiterate that I only bought from them because they are so close, a walk down the street. Second, I was not going to another dealer farther out. Be warned!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible

By car on 8/11/2015 at 2:14 AM. Helped by Manager.

I would like to express the disappointment in this dealership. From the initial phone call to the experience of looking for a pre-owned vehicle, it was horrific. The manager felt that for over $40,000.00 it was acceptable to have burn marks on the passenger side and back seat area rug. When I brought my husband down to look at the vehicle , it had not been detailed and I was told it was. The manager was rude and I will not recommend this dealership and I have told many family and friends.

I would not recommend this dealer.

Overall Rating

3.4  

3   Customer Service
4   Friendliness
2   Overall Experience
4   Price
4   Quality of Work

Bad Sales Expierence. Positive Service Expierence

By Bwd223 on 4/1/2015 at 11:02 PM. Helped by Sales, Service.

I purchased a certified used vehicle here. The delivery process was extremely rushed and I felt as though I was not a priority for the staff. Upon inspecting the vehicle at home, I noticed numerous cosmetic issues with the car. Many of these issues were serious in nature, one example being a hole in the molding around the rear seat and another a missing window control button. I returned the vehicle for repair within 48 hours and the dealer agreed to perform the repairs; however, no one apologized to me for the issues. I later reviewed the certification paperwork and noted that the dealer showed me a certification checklist with many of the issues checked off as not existing. Apparently, the vehicle was never inspected but the categories were checked off indicating that actual problems didn't exist. I tried to work with my salesman, who was very unhelpful and quickly washed his hands of the issue. I then worked with a customer service liaison who was nice but wasn't able to rectify the situation for me to my satisfaction. The dealer had my vehicle for a total of 5-weeks. BMW held up delivery of the parts to them, tying their hands in the dealer's defense. BMW corporate was extremely unhelpful with this problem, and at one point were rude to me. The only saving grace was the service manager who was very kind and understanding. I saw negative reviews about this dealer's service department on the Internet, but this is one area where I would rate them highly. All in all, after this experience I will not purchase a vehicle here again. After dealing with a rude customer service representative at BMW, I will not purchase another BMW again either. I would service vehicles here. The worst part about the entire thing is that no one apologized to me for selling me a car in this condition, except the service manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By jclactor on 12/9/2014 at 2:31 AM. Helped by 3.

I would like to bring to your attention how impressed my wife and I are with the customer service we received 7 days ago. My wife and I have never experienced such service. Mostly all other of the dealerships we have dealt with keep us for over five hours, but with Girard BMW of New London, we were there for less than hour. I personally had a bad experience with a dealership in Branford whom had sold me a lemon Dodge Avenger, which when occurred I was recommended to Girard BMW of New London. Being that I am a very busy individual, my wife spoke to Stephen Indich, the BMW Service Manager. If it wasn't for his help and guidance, I would be dealing with unnecessary costly repairs with the dodge. Thanks to Stephen and the wonderful Caitlin Holden, our sales consultant, and the whole dealership, it felt like they just pushed a button and took all the worries away. Without them our lives would still be boring and glum, so thank you again Girard BMW of New London for changing our lives forever. If anybody needed to get the right deal exactly at the right time and wanted to ever do it worry free, I would highly recommend Girard BMW of New London for their dynamite customer service, progression, ease and integrity. These individuals and the dealership group is rated 10 stars. Thanks Guys.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

STAY AWAY, DO NOT BUY FROM THEM

By koartist77 on 8/18/2014 at 1:54 PM. Helped by Brian Fisher, Eli.

I was going to trade in my 2013 M3 Coupe for a M235i Xdrive Coupe, Brian Fisher had called me the day before saying they were interested and got me to bring it in the following morning. Please see my other review about buying a M4 Coupe, I decided on a M235i for the time being.. In all honesty, the only reason I was going to buy from them is because they are so close, just a quarter mile down the road. I wanted to stay away... When I brought in my M3, Eli took a look at it, ran a carfax, took a test drive. Its in great condition, a few minor scratches, around 13k miles on it. I thought it was strange Brian was eager to get me in after seeming not interested in selling me a M235i before, I put it together and figure out why....Eli comes back,gives me the keys and just says not interested...They were upset I backed out of buying a M4 from them so they got me into the dealer so they could turn and say not interested in my trade, which is petty.. I didn't want to do business with them anyway so it worked out. Still, be aware of their pettyness and tactics. In general, STAY AWAY

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By Jamatruda on 7/12/2014 at 12:42 PM. Helped by Stephen P..

Service department continues to please. Stephen P. Is knowledgeable, courteous and goes the extra mile to please, he is a gem! I will continue to have my BMW serviced here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

First experience with my BMW dealer in New London

By chuckal on 6/27/2014 at 4:25 PM. Helped by Bill (service manager).

Show room clean and attractive and the waiting room as well . Work was preformed as scheduled and automobile was cleaned and washed to perfection on time . All of the staff were friendly and made me feel like a valued customer . Thank you , I will highly recommend this dealership .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By jimpanagakos02 on 4/16/2014 at 4:29 PM. Helped by William Mesloh.

I am visiting this dealer for the second time for service on my 2002 BMW in the past 2 years. I had a problem with engine light and had to replace coil and spark plugs on my trip back to New York. I was very satisfied with the service and William explained what needed to be repaired and it was done professionally and top notch. I liked the handouts and inspection details that were given out. I wish I could have done all the other services but it's just too expensive to do for me. The dealer is great to go to because you know they know their cars it's just the price quite honestly. Anyway good job. Would go to them again. Thanks.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Consistently excellent

By billmontanile on 4/9/2014 at 7:13 PM. Helped by Stephen Pescatello.

Stephen continues to be a trusted service advisor with the customer interest in mind always. He and his team go above and beyond to take care of our service needs and ensure the car is in top shape always. And while service prices are not cheap, small extras are attended to without "a la carte" additions to the bill. We really appreciate the support and professionalism and highly recommend Stephen and the team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unfortunately had to bring my wifes BMW into have a wheel...

By krtm on 12/18/2013 at 10:31 PM. Helped by Stephen (service advisor).

Unfortunately had to bring my wifes BMW into have a wheel repaired.I'll admit I've been hitting curbs lately.The car had a couple of other issues.As usual I made the appointment directly with Stephen (service advisor). Upon arrival Stephen listened to our needs. When he pulled the loaner car around, he actually had the heated seats on for both my wife and me.He even had the heated sterring wheel on. While our car was there Stephen kept us informed about it's status.We picked up this awesome machine mid afternoon. Our car was washed ,vacuumed,and sitting right outside the service area. Stephen spend quite alot of time explaining everything that was done to our "5" series.Both my wife and I agree we will only service our BMW'S at BMW of New London due to the excellent service provided by Stephen.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Have had horrible experiences with the service department...

By amandawills on 12/3/2013 at 9:27 PM. Helped by Stephen Pescatello.

Have had horrible experiences with the service department at this location. Began having problems with my belt and took it in to be serviced at BMW of Silver Spring on 07/11/12, belt was replaced. Continued to have the same problem and was replaced under warranty on 11/03/12. Continued to have the same problem and brought vehicle to be servied at BMW of New London on 05/15/13. I was told that they could not replace the belt and was charged for a new belt and tensioner. I continued to have the same problem again and brought vehicle in to be serviced at BMW-NL and was told that the belt and tensioner would be replaced "under warranty" on 11/21/13. I was also told that I would need to replace the catalytic converter and was charged for the labor to replace the belt and tensioner and was charged to order the parts to replace the catalytic converter, totalling $1,612.77. On 11/22/13, the SAME problem occurred and because of my busy schedule and the fact that BMW-NL has not, historically, had loaner cars available, I could not schedule my vehicle to be serviced until 11/27/13. The car was unsafe to drive and therefore had to find alternative means of transit. On 11/27/13, I was told that the belt loosened and would need to be replaced. Suddenly they had a loaner car for me and told me that the part would not be in until 12/3/13. I was also told that they "did not know why" I was continously having ongoing issues with my belt. I am not a mechanic, but it seems like they were just putting a bandaid on the problem instead of fixing the underlying problem.

I would not recommend this dealer.