Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.9  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By rockwell on 5/17/2018 at 10:59 AM.

Justin is the only reason i continue to purchase my bmw at this dealership. This is my third bmw and Justin has always been friendly, courteous , very knowledgeable . Justin always listens to what the customer wants and doesn't try to sell you a car you do not want. He is a true asset to your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

The right amount of Easy

By Happy X1 Owner on 12/4/2017 at 12:47 AM.

Buying our X1 was just the right amount of "Easy" . As an owner of 2 previous BMWs my husband had done his research when it came time to buy a new small SUV for me. Milton Rogers recognized quickly that we knew what we wanted and made it easy to make it happen. I'll be the first to say that under usual circumstances I don't get excited about cars. But I LOVE this one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW 330

By bmw13 on 11/16/2017 at 12:46 AM.

Thank you all for being amazing! Andrew was an exceptional salesman; very professional, helpful, and friendly! Thank you to Nicholas for taking the time to explain everything to me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight forward and fair car buying experience

By DBond on 10/27/2017 at 2:21 PM.

I had the pleasure of working with Justin Moniz in securing a new 3 series from BMW of Newport. Justin was very knowledgeable and accommodating in finding a balance between my BMW needs/wants and financial comfort level. He and the sales staff were straightforward and worked with me in good faith to settle on a fair price. As a result, I left feeling great about the process, the car, and continuing my relationship with Newport BMW into the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Rickyd on 9/14/2017 at 5:48 AM.

I'm hoping I have enough space to write my review. My wife and I recently purchased her 2018 440i xi from BMW of Newport. I usually do all the hunting and dealing then my wife checks out my finding and together we do or don't buy the vehicle. I've purchased numerous vehicles over the years including BMW's so I have other dealers and sales associates to compare to Newport. It started with Mary Anne over the phone who was very polite, knowledgeable and agreeable to my concerns. Newport had the vehicle we were interested in. We wanted to just go by and have a look without any pressure to buy. She said she would set us up with Justin Moniz and inform him of our wanting of NO pressure to buy. Justin was waiting for us on Sunday and couldn't have been nicer. There was NO pressure to buy and he was the perfect person to answer all our questions. We took the BMW we were interested in for a test drive and made an appointment for me to come back in the next few days. When we left we were very pleased on how we were treated and how there was NO pressure from Justin. When you go to BMW of Newport you have to ask for Justin. You will be writing a very positive review as have I about this sales associate. Thanks to the Grieco Family for employing Justin.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Cindy D 518 on 8/25/2017 at 5:00 PM.

Worked with Jimmy Costakos and Bo St Angelo on purchasing a certified 3 series. I can honestly say this was the best car buying experience I've had. It was very easy and transparent and I would urge anyone who is in the market for a luxury vehicle to go to BMW of Newport!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

You deserve better!

By Jsheldon48 on 8/25/2017 at 1:56 AM.

Unfortunately this place appears to be run by ignorant kids. "Sales Manager" Jimmy is everything you'd expect from some scummy back alley used car lot...not a "premium" brand dealer. Obnoxious, unprofessional, and generally a liability for whoever owns this dealership. Clearly overheard him from open office referring to customers as xxxxxxxx. I've never seen such a lack of tact and basic customer service skills. I honestly hope, for your sake, that you realize pretty quickly that this kid is going to drive this dealership into the ground and you send him back to dishwashing. Confronted him about his comments and was told "well, you weren't in my seat", rather than "sorry about that, it was unprofessional and a poor choice of words". He clearly has a temper and is extremely immature. Regardless, Andrew Cox was a pleasure to deal with...great guy. It's a shame that I, or anyone I'm associated with, will not be back to BMW Newport until they straighten out management of that business. Wow. Do yourself a favor and check out BMW of Warwick or Norwood. I hope this helps someone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW x3

By Rayblahblah on 8/15/2017 at 8:57 PM. Helped by Paul from Service and the reception lady is very nice. :).

I was referred to BMW Newport by a colleague who brought a vehicle from them and he's given me awesome feedback about his experiences there. Prior to my purchase, I purchased two BMW's from a different dealership in Rhode Island (unnamed) so I decided to give them a try. Not only did I find what I wanted, and left with something better, the service I received was outstanding and most importantly they were fair. I did not feel like I was being lied to, tricked, or pressured into buying a car I did not want. Andrew and Bo worked to get me what I want. I just brought my car in for service and Paul was awesome. I regret not buying my last two cars from them. If you're in the market for a BMW, please go to Newport BMW. Even if you don't buy anything, the experience alone is worth it. And please don't even try it...this is NOT fake review.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just What I Wanted

By MrsC on 8/10/2017 at 9:01 PM.

Simon was excellent and highly recommended. He listened to what we wanted and made a great suggestion of a BMW that we were not considering. We love our new X1 and Simon for all of his help and excellent customer service. We are so happy. It is just what we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a preowned BMW X3

By Susan Ducharme on 7/29/2017 at 6:00 PM.

I want to thank everyone at BMW of Newport for the wonderful service and time they gave me. Justin Moniz was most accommodating and very knowledgeable. I love my BMW. Thank you for your time and patience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of 2015 BMW X5

By Jack R on 7/24/2017 at 8:52 PM.

We have purchased several luxury vehicles over the years including Mercedes, Audi and Lexus, this is our first BMW. We were very impressed with Justin's knowledge of the vehicle and his non aggressive manner dealing with us! With much patience and perseverance he was able to complete the sale. We will be clients again if we can deal with Justin Moniz.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well done, we'll be back!

By Thequeen on 7/19/2017 at 11:24 AM. Helped by Robert.

Outstanding team! Just stopped in to make appt. for routine service for X3 purchased here less than 1 year ago. While husband was inside, I looked at cars on lot. Robert came out and within 5 minutes had keys to a convertible so we could check it out! He remembered us from our previous purchase and he treated us like old friends. Took the car out, when we came back, Justin was available, (he sold us the X3), we now have a convertible! So wonderful to deal with staff that appreciate you even when you tell them "we're just looking". Justin was very professional and he knows his cars. Robert, you had us at hello! What great fortune for us to have worked with both of you. We love the new car, we'll be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service and Sales Advise

By Tucker50 on 6/28/2017 at 3:04 PM.

I was very impressed with the professionalism, knowledge, and excellent salesmanship Justin Moniz provided during my search, as well as through and after the purchase of my new BMW. Justin invested an impressive amount of time listening to my interests snd subsequently researching inventory to be sure I would be happy with the choice of my new car. He was consistently professional, knowledgeable, patient and polite. He took the time listen and to learn what I was looking for in a vehicle. He was also extraordinarily helpful with the financial aspect. It was a pleasure working with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with my purchase 2017 340XI

By x on 6/21/2017 at 10:21 PM. Helped by The car Genius guy was awesome also.

I ordered my car from the factory and all went well with Justin. I was pleased with the whole process from car selection to delivery. Justin has a lot of car knowledge and knows how to treat customers well. He is also patient, never rushing has my business!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding from Start to Finish

By New M550 on 6/21/2017 at 1:05 AM.

I try to be extremely informed prior to making a purchase of a new vehicle. I research the Forums for the make and model car I am interested in and then scour the net for other datapoints. I do so as the cars I purchase are usually high end and I expect to keep them longer than the average buyer. I also prefer to order my cars in the colors I want and the options I deem important. I'm very impressed with the support I received both prior to and after the purchase. My CA was Justin Moniz. He was extremely knowledgeable, never did the good guy-bad guy routine like the sales staff at BMW of Warwick and offered advice (good advice that is) when needed. Great follow-up and support after the sale as well. I was also impressed with Mark Grenga, the GM at BMW of Newport, who helped guide me through the process with care. He and his staff made me feel welcome rather than "a sales target" as they do at BMW of Warwick. Nice to work with a sales team who want to build long term relationships and treated me the way a customer should be treated. I highly recommend Justin Moniz and BMW of Newport.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth, No Pressure and Professional

By RI Sea Shore on 5/12/2017 at 5:36 PM.

Justin Moniz is very easy to work with. I was driving an older X5 and wanted more features in a new one. On my second visit to the dealership, Justin had two cars, parked next to each other, that had all of the upgrades I was interested in. He explained all of the upgrades and helped me to decide which ones were best for me and my budget. Shortly there after, I placed my custom build order. Justin knows his products and all the features they come with. If you are looking for a professional, no pressure sales advisor, look no further, Justin is your man!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Professional Deal.

By graemesmith on 4/22/2017 at 1:06 PM.

I was in a rush to get back in a car after a write off and didn’t need to waste time. Just cut to the chase. I was checking out cars on the lot at Newport, Milton came and engaged, nice style and he completely understood my needs. Quick test drive and some straight talking and we had a deal. Wish everyone selling cars was like him. Good communicator, didn’t push anything he knew I had already discounted and listened to his customer. Wish I could buy a car from him every week! Fun guy to work with. Asset to the team.

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

A Mother-in-Law Experience

By Block Islander on 4/14/2017 at 8:35 PM. Helped by Dimitri.

I took my mother-in-law, who's in her 70s (2 years older than I am--don't ask), and we met Justin around 10:30 in the morning. We were walk-ins and didn't have an appointment, nor had we been to the dealship to do any looking. She immediately felt comfortable with him and by 3 pm we were on our way home in a brand new BMW, ready to drive the car and ourselves onto the 4 pm ferry to Block Island. We caused a lot of attention in the ferry parking lot. A new black x1 does that to people. We learned that from Justin. Or I should say my mother-in-law learned that. I was in another part of the dealership figuring out how to work the digital coffee machine and talking on my cell phone to my father-in-law about the recent developments at the dealership. We had come with instructions that we were to get a used x3 with a 3.0 engine, for something around $25k, in the neighborhood of a 2014 with fairly low mileage. I had done my research and told my mother-in-law those specs were an impossiblity. My father-in-law, who is in his eighties, has been a businessman all his life, and knows the value of a dollar. Unfortunately, the value of a dollar that he knows is based on a time when a gallon of gas cost less than a buck and a loaf of bread was 35 cents. The only x3 on the lot that fit most of the above description was in the $37k neighborhood, I was telling him on the phone, and listening to silence. I told him his wife was now looking at an x1 and to assuage his concern I told him the used ones on the lot were within his budget. Before long, my mother-in-law found me and said that's what she wants, a new one, the second incarnation of the x1 design with enough room in the back for her large German Shepherd. I pointed several facts out, but her mind was made up. She went out to the lot with Justin. Before long, she was out on a test drive in a black one with mocha leather and all the bells and whistles. And I was back on the phone with my father-in-law; the sticker is $35k, I told him, $2 grand less than the three-year old x3s on the lot. I was breaking it to him slowly. Before long, my mother-in-law was back and we were now sitting down with Justin. He said he'd take $2,500 off if my mother-in-law belonged to AARP. She dug out her card, and he led us to Dimitri, the finance guy. I am certain there is a euphemism for finance guy, just as at this BMW dealership salesmen are called "client advisors," but I've had previous experience sitting across from finance guys and I told him right off that if he tried to sell me anything like a spray that will keep the paint pristine forever that I would walk out and go to another dealership. He was not happy. After fiddling with his computer, his printer spit out the sales agreement. I stared at the bottom line which was $45,612.18, wrote out a check and thought about my next call to my father-in-law. Epilogue: Several days later, after the storm had passed--actually there didn't appear to be one, since his wife's absolute delight with the car seemingly pacified her husband--I went up to their house to get paid back and had my first good look at the paperwork wherein I noticed a charge of $499 to cover birds pooping on the paint for one year. Justin had a check back to my mother-in-law for that amount Fed Ex'd, and everything ended happily.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Two thumbs up!

By BankerBoy on 4/4/2017 at 11:41 PM.

I recently accompanied a friend to Newport BMW who worked with Simon to purchase a new car. In conversation, Simon asked me if he could get me into a new car as well. I told him that I had been considering, but I leaned more toward Honda, specifically, a CR-V. This past Saturday, Simon reached out to me to share that a CR-V meeting my criteria had just happened to come into the dealership and that he'd be around to show me if I had time to come in, but there was absolutely no pressure, he just thought of me when he saw it. I did end up going into Newport BMW Saturday afternoon, and just as Simon had described, the car was exactly what I had been looking for. Once I decided to move forward with the purchase, Simon and the Newport BMW team worked with me to get me a great price on my trade-in as well as a great deal on the new car. This was by far the best car-buying experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Operator

By BMW guy, rick 650i on 3/27/2017 at 11:47 AM.

My client advisor Justin Moniz and his team (Jim, Dimitri, Nick, etc.) crafted a deal that put me in my dream car. They showed empathy/professionalism that made the experience less stressful from the initial meeting, test drive and sales negotiation. Go to this dealership if you"re in the market fot a used/new vehicle. They will guide you through the process efficiently. Thanks again to Justin and his team for a job wee-done. Regards, R.K.

I would recommend this dealer.