Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

yearly service

By HeidiP on 5/20/2019 at 7:23 PM.

I always have a good experience when bringing my car in for service and I so appreciate my advisor Chris. He is always so helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Mac on 5/17/2019 at 1:12 AM.

Excellent reaction and resolution to a difficult issue. Sandra should be recognized for her astute handling of my predicament. She was professional and thorough in researching the issue and in resolving it. She is an asset to your dealership and retained my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great customer service!

By Beameer on 5/17/2019 at 12:25 AM.

Love BMW Palm Springs!!! If I didn’t have Sandy there at the front desk I would be lost. Sandy is so nice full of information and has your back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman Mike Pope

By PT Jefe on 5/15/2019 at 8:29 PM.

After 60 days of phone negotiations Michael Pope was true to his word and delivered my beautiful Z4 Roadster. All financial details and terms were spot on and I drove away having experienced the best sales experience ever. His knowledge and experience with even the minor details is beyond reproach. Go see Mike!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Ultimate Service!

By JohnRomero on 5/13/2019 at 5:49 PM.

Michael Pope was a great! I went in to look and test drive and ended up buying. Michael Pope & Doug Small took all the time in world and never applied any pressure. He made this one of my best car buying experiences ever. He even followed up with me since my purchase to make sure I was happy and answer any questions. I would recommend him to anyone! Great job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleasant experiene

By CaroC on 5/8/2019 at 9:49 PM. Helped by Nick Alexander.

The experience was as pleasant as it could be. Nick was a great salesperson. The process was much less painful than my other car buying experiences. I really appreciated not being pressured about anything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience

By bfriz1 on 5/1/2019 at 1:24 AM.

Phil was so accommodating and non pressuresome..I have purchased many cars and by far Phil and the team were simply the best! I will be back for my next purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy and smooth

By Jd4291 on 4/29/2019 at 10:48 PM. Helped by Chris in service.

Dropped off car for 8AM appt, received a text review of diognostics about an hour after drop off, we made our selection of services and car was ready for pick up by 11:30AM. Very happy with service!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By Desertpinkgirl9 on 4/25/2019 at 5:22 AM.

My service advisor Stan was amazing. Even being so sick with the flu, still coming into work, he gave me the utmost amazing service, answered my questions, and was so kind. I had to wait a week for my appointment just to get a loaner car, he explained the situation when I called for the appointment, I explained I am alone here and had a few appointments. Kudos for that Stan for allowing me to have a loaner vehicle. That's a Wow for me. Thank God for that. I am sick and had infusions that I couldn't miss. Thank you again. I wish I could upgrade my vehicle, but it would take a miracle owning a BMW has been a dream, and dealing with dealership has been a breath of fresh air. Thank you. Trish Wyckoff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jjcabigting on 4/24/2019 at 4:43 PM.

Stan Sterling was the man! Awesome guy that helped me with the service my car needed. Great service and was done on time! It’s always been a great experience for me every time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phil is the man!

By tanik310 on 4/18/2019 at 6:14 PM.

Phil made this car buying process an absolute breeze. He communicated really well, gave me all the info I could ask for and then some, and got me in and out of the dealership and in to my new car in a flash. Really glad that I got to work with Phil and will definitely be recommending him to others who want a totally up front, painless, fantastic car buying experience. Thanks Phil and BMW of PS!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
1   Overall Experience
5   Quality of Work

Poor customer service.

By Rich on 4/16/2019 at 4:51 PM.

Poor customer service. I’m not sure what a service riders job is but I know what it’s not. After receiving a call that my car was ready I came and picked my car up after three hours and it was dirtier than when I brought it in. I didn’t bring it in for car wash just the $250 oil change. As I was going on a trip I asked him to do a thorough inspection and let me know if there was anything that needed to be done. As it picked my car up there was no mention of anything wrong in fact the service writer was on the phone and just handed the paperwork to the cashier. When I got to Las Vegas I read over the report and found on the back page that it stated the engine mounts haves “COLLAPSED”. Now it was Sunday and that freaked me out. Imagine you having to go through a day not knowing if your car was safe. Are you really that busy? Maybe this post will help. Rich Pomada

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two Times A Charm

By JenYosh on 4/13/2019 at 3:07 AM.

Today I purchased me second BMW X3 from Michael Pope! Michael is nothing but professional and supportive of every clients needs and wants. I had the opportunity to build my dream car this time around and Michael walked me through every step and guaranteed that I would love the car when it arrived and he was absolutely right! It was an absolute privilege to work with him. I can always count on Michael being available to answer any and all questions that I have and I’d recommend him to anyone looking to get a BMW!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very efficient

By EBunch301 on 4/13/2019 at 12:26 AM.

Every part of the service that was required for my car was clearly explained to me. The car was road tested to make sure the work done on the car solved the problem.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The Chris and Michael show!

By 740ilady on 4/10/2019 at 1:27 AM.

Great customer service. Starting with Michael and service with Chris! Great guys; such professionalism with a homey feel. We live in Santa Rosa but always bring our vehicle here to be serviced because we love the service and Michael Pope and Chris Hapner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer focused attention

By Bjillyd on 4/8/2019 at 10:26 PM.

I was pleasantly surprised to be so warmly welcomed and listened to when I brought my BMW in for its time routine check. The process was easy and more importantly they went over and above to change my fob battery and and get me some bandaids for a blister I suddenly got! My experience was very positive and it made me sore my 4 year old BMW more.... even though the loaner was a brand new 2019 model I never knew about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Experience

By khsnyder on 4/8/2019 at 5:59 PM.

Excellent customer service. First time with this dealership. Service staff greeted and made contact. Service was done well and within the specified timeframe. Close out process was quick and smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Good experience

By Jvdpdx on 4/6/2019 at 12:41 AM.

Had a good experience leasing an X-5 at BMW Palm Springs. George was good to work with and very transparent. It was a very low pressure atmosphere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Moviebluedog on 4/3/2019 at 5:39 PM.

Fantastic service from the staff, quick turnaround on my oil change, and overall great experience. My car was washed and I was treated well by Bryan and Sandra. Highly recommended!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership!

By Julielrogers on 4/1/2019 at 11:23 PM.

My advisor Sandie is very helpful and personable. I enjoy working with her very much. I love that you give me a car wash and check everything on the car every single time I visit

I would recommend this dealer.