Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.3  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Woody the sales manager is a total liar

By NHLAW on 5/24/2019 at 1:52 AM.

I bought a used car from another state. The salesman told me it was in amazing running condition and one of the nicest used cars he had seen. I assuming this place thoroughly checks any vehicle they are selling used for proper running condition bought it. I received the car and drove it home. I immediately noticed the brakes were loud, harsh and weak. I noticed a smell of exhaust in the cabin. I noticed the steering was loose. I took it to my mechanic who looked it thoroughly over and said the brakes were all literally metal on metal with no pad left, the front calipers had seized pistons, the exhaust manifold was leaking, the steering rack was leaking and needed to be replaced also. I was looking at over $2500 in repairs and put 25 miles on the car which I was told by BMW of Peoria was in great running condition with no issues. I called Woody and he simply said you bought it as is so good luck to you. What kind of car dealer dwells a used car that someone like I did might be putting children in? This place is a shameless dealership and reminds me of the book I read my children called Matilda who’s father sells unsafe vehicles with no care for the buyers safety or wallet. Buy elsewhere no matter what if you want a reliable safe used car the day you buy it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They stole my X5

By K on 3/19/2019 at 3:05 PM. Helped by Carl B , and xxxxxxx service manager.

Took my 2010 X5 in for service. Diesel engine in limp mode. Mechanics are unable to determine error codes so they just start replacing parts. Step 1 Charge $200 to diagnose the problem. Can find anything wrong. Step 2 remove and drain gas tank $1200. That didn't work. Step 3 tear down engine replace swirl valves $1400. That didn't work. Step 3 Clean ERG valve and clean injectors $650. That didn't work. Step 4 walk away from it for a week. Step 5 actually find the problem. Clogged catalytic converter $4500. So It took them 16 days to rack up nearly $8000 in repairs on a $11,000 vehicle. I was not going to pay that much for that vehicle. They happily gave me $4000 for the car. I saw it the next week for sale on their website for $14000. STOLEN

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Clinton Leman was a pleasure to work with.

By VictorL on 1/16/2019 at 1:47 AM.

Clinton Leman was a pleasure to work with and very professional. Made entire process easy and straight forward. Definitely recommend and will buy again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Neal Really helped me out!

By dryaseen on 10/18/2018 at 11:22 PM. Helped by Neal Parod.

I received a great deal on my new X5! Neal and Clinton did a great job! I will be coming back for my next Vehicle!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Unprofessional Car Sales Manager

By Chad on 8/14/2018 at 3:15 AM.

Drove 1 hour & 30 minutes to Peoria shopping for a new car. When we got there the salesman met us right at the door, that was great. When we were unable to match pricing the salesman thanked us then said that the sales manager wanted to meet us, so we waited as he was on the phone. We waited for over 5 minutes and finally a man came and and introduced himself as Woody, Sales Manager, he met us to tell us he could move the numbers around, but I kindly stated that it wouldn’t change the price and thanked him for his time and as I extended my hand to shake his, abruptly he jumped up, wouldn’t shake my hand and stormed into his office and threw down the quote he wrote and told someone to give us our key. We were in shock, to say the least, and stood there in utter disbelief. My wife stayed out loud, how unprofessional he was and how as a manager he was completely disrespectful to us and very poor judgement for a man in her s position. He then came out of his office yelling “it’s time for you to go”, my wife asked he was going to put his hands on me as he was very angry. We walked out in total disbelief.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Pleasure!

By Ruth on 6/27/2018 at 10:59 PM.

Carl Luthy is a very or great salesman. Really love doing business with Carl. A straight forward gentlemen and cut right through the chase. Hope to do all my business with Carl. Thanks, Ruth Gibbs Gayls

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I took car in for service at 7:55 am and at 1:05pm car still

By MaryMcAfee123 on 3/5/2018 at 8:48 PM. Helped by Craig and the service manager....

Took car in for service at 7:55am and at 1:05pm car still not serviced!!!. Wanted to give loaner car but I declined to late...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Will purchase from BMW

By conservative1991 on 3/6/2018 at 7:12 PM. Helped by Alex Goergen.

It takes us awhile to make a decision on a car purchase. We like to do our homework and make the best possible decision. We visited BMW of Peoria and had an excellent experience with Alex Goergen. He took the time to learn what our needs and expectations were and we felt like he wanted to help us select a vehicle that would be perfect for us and not push us into something that happened to be on the lot. We will return to make the deal with Alex. He was professional and friendly and we will tell our friends and relatives to take their business to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely fatantastic.

By NickC. on 12/12/2017 at 8:13 PM. Helped by Carl Luthy, Clinton Leman, and Jim Schertz in financing..

I'm not sure I could have had a better experience with a dealership. Carl, Clinton, Jim, and the entire group here is as top notch as you could possibly get. A+++ all the way around, they couldn't have been more friendly, courteous, helpful, and professional. The best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Purchase Experience

By FlytheW on 11/30/2017 at 6:52 PM. Helped by Alex Goergen, Clinton Leman.

I had been driving my car from college for almost 8 years and was ready for a change. I researched some German brands online, for months, and narrowed it down to a few that I wanted to test drive. BMW of Peoria was my first stop and I was not planning to make a purchase that day. I met with the salesman, Alex Goergen, and we discussed a few of the X models. We test drove the new X3 and I was blown away by the performance and all of the features. When we got back to the dealership, I was introduced to rest of the team (Clint, Blake, Woody, Jim) and the customer treatment was incredible. We were also able to compare the X3 with the other brands I was interested in and I soon realized that BMW was the right choice. Alex provided a stress-free buying experience and made sure I was getting the right vehicle that would meet my needs, not just pushing the bigger or more expensive model. A few hours later, I was driving home in my new X3, more than thrilled with my purchase. I am definitely looking forward to my future relationship with BMW of Peoria!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Positive Experience

By mjmldm on 11/29/2017 at 2:55 AM. Helped by Alex Goergen.

We were looking for a used SUV/van and found a few in Northern Illinois including one at BMW of Peoria. We liked that one because it fit most of our needs. We were able to take care of the bulk of the transaction via phone and email which was very convenient. When we arrived at the dealership, the vehicle was ready for us to look at and test drive. We were pleasantly surprised at how quickly we finished up the paperwork for the sale. We were able to get back on the road home less than 3 hours after we arrived.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience in years!

By suppotthetroops on 11/27/2017 at 11:52 PM. Helped by Alex Goergen.

My wife and I were looking for an SUV to replace our old Cadillac. Shopped X5s on line in Bloomington and Springfield (where I have purchased in the past). BMW of Peoria had competitive pricing with excellent rebates available. Met our salesman, Alex Goergen and looked at 4 vehicles. Chose a well equipped X5 and took out for a test drive. Alex was knowledgeable and provided key facts that made the drive and SUV choice easy. He introduced us to the sales manager Woody who evaluated our trade-in and within 15 minutes we had our first offer. One counter offer later and the deal was made. Upon delivery, Alex had the vehicle detailed and ready for plates. Jim in finance zipped us through the paperwork and we were on the road with our new X5. Thanks to Alex, Woody and Jim for a non-stress buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Purchase Experience

By Bazinga55 on 11/27/2017 at 4:57 PM. Helped by Alex Goergen.

Our Sales associate, Alex Goergen, at BMW of Peoria provided us with a hassle-free auto shopping experience. His goal was to put us in the vehicle that would meet our needs, be fun to drive and at the same time provide us with the best possible price. Our schedule is hectic, and Alex made sure that all vehicles in our search were available and ready for a test drive. The financing experience was smooth and we were not pushed to purchased add-ons. The sales manager, Woody, and GM, Clinton, welcomed us and the entire staff were friendly and helpful. They also have a fine selection of trade in vehicles of every make and model. We will recommend BMW of Peoria to our friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Exceptional Service! Blake is a PRO...

By HeartDOC on 11/11/2017 at 11:30 PM. Helped by Blake woody clinton.

Car shopping today. My wife and I had two awful experiences in a row at other Peoria luxury car dealers. We weren't even planning on considering a BMW and the vehicle was great but the care and attention we received from BLAKE, WOODY, CLINTON and the whole staff restores my confidence that elite service is available right here in Peoria. POSITIVELY RECOMMENDED - we love our new Ultimate Driving Machine.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kristie B on 11/11/2017 at 8:33 PM. Helped by Carl Bleichner.

Everyone at the Peoria BMW is friendly and helpful. It is a very comfortable dealership and I always have a good experience when buying and servicing vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carl Luthy

By nynone4 on 11/11/2017 at 3:57 PM. Helped by Carl Luthy, Chris Wood.

My husband and I recently bought an M235i from Carl and he was super friendly and easy to work with. He made us feel very comfortable and answered all of our questions. Thanks for all your help Carl! Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW. Great experience

By Paul on 11/11/2017 at 3:41 PM. Helped by Tom Poole.

My wife and I have never owned a BMW and will now, after this experience, be BMW owners for life. We were warmly greeted by Tom upon entering the dealership. Tom was knowledgeable and very patient as we had lots of questions and didn't know what model we wanted. We eventually purchased a 530 and I'm here to tell you it is an amazing vehicle. Thank you to BMW of Peoria and the team there for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WOW what a great experience

By George on 11/11/2017 at 3:35 PM. Helped by Tom Poole.

My wife and I have never owned a BMW until now. We would recommend this dealership and the BMW brand to anyone considering a new Vehicle. Tom ( our sales person) told us after the warmly greeted us that he would be happy to assist with getting us any information we needed whether we bought the vehicle or not. This statement put us at ease immediately. He made the experience an enjoyable, hassle free one. Thank you Tom Poole.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!!!

By Bimmer Fan on 11/11/2017 at 3:11 PM. Helped by Carl and Jim.

From start to finish, the team at BMW of Peoria went above and beyond to ensure that I had a great experience purchasing my 4-series! I have had service work done in the past at the store with my 3-series, and have always been treated well. I'll be back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

DREAM TRUCK AT A BMW DEALER

By fordtruckman88 on 11/11/2017 at 3:08 PM. Helped by Neal Parod.

I worked with Neal for a few weeks on locating the Perfect F150 for me!!! The management team of Clinton, Woody and Jim Rock. It was an absolute hassle free, quick experience. I would recommend BMW OF PEORIA to anyone.

I would recommend this dealer.