Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tonya Murray

By Rajan Paul on 5/17/2018 at 9:56 PM.

On April 28, 2018, I went to the dealership for my 328i‘s service that was sold to me by Tonya. She met me at the service lounge and conversed for some time. To make a long story short, she convinced me to buy a 528i and I bought it. Tonya is a great sales rep and she is an asset for the dealership...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Expereience

By carwoman18 on 5/16/2018 at 2:52 PM.

Tonya Murray was a pleasure to work with! She found exactly what I was looking for, within my budget right away, and made the experience super easy. Everyone else at the dealership was professional and friendly as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer First

By Nearl1128 on 5/5/2018 at 10:41 AM.

Such a great dealership! Was greeted right away and asked exactly what we need. Dave was the best! He made sure I was in the right car that had everything I was looking for and came up with additional options as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

She will find you a deal

By Dog lover on 4/26/2018 at 8:03 PM.

I gave Tonya Murray my budget add she was able to fix bs me the best vehicle at the best rate. The staff at the dealership is friendly too

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My very first BMW leasing experience... A+

By VG_BMW on 3/30/2018 at 6:59 PM.

Tonya Murray is the best car sales person I ever dealt in my life, and believe me I have dealt with many. She learnt our needs and wants quickly and delivered fast on them. Came in to buy X3 and ended up with X5. Dealership is very clean & nicely decorated with many cars on display.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase my preowned BMW

By LindaR on 3/28/2018 at 7:02 PM.

Love my preowned BMW 550I xdrive msport. I would highly recommend working with Tanya to buy a BMW. She is helpful and not a pushy salesperson. Thanks you Tonya.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of my new BMW.....

By S_Krause2018 on 3/21/2018 at 5:55 PM.

Tonya Murray made my buying experience with Rochester Hills BMW so simple and easy! I got exactly what I wanted, for the price I wanted to pay! I love my new BMW! Thank-you Tonya for your helpfulness and professionalism! An awesome experience overall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST OF THE BEST

By Mike & Val on 3/20/2018 at 3:44 PM.

The best experience I have ever had at a dealership hands down. Vince Olsen & Jim Pierce made this the most enjoyable car purchase ever. I look forward to being a life long customer of Rochester BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience all around

By Fernando Prieto on 3/4/2018 at 10:41 PM.

Great experience, very professional and friendly team, very helpful. Not pushy at all, but very open and available for questions, test drives, etc. Would recommend the dealership to anybody.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 BMW 3 series wagon sales person ERICK GRABRUCK

By braddy2by4 on 2/12/2018 at 7:58 PM.

Great all overall experience from beginning to end. No pressure. No hype. Erick was a consummate professional. Would recommend sales person, dealerships, and service department (already had an awesome experience there also). Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly, approachable and flexible...

By safatima on 2/11/2018 at 7:51 PM.

I recently got a new lease and had a very pleasant experience. We were looking to stay within a certain budget and got just what we wanted. We had a tight schedule to work with as well and Tonya Murray helped us tremendously. Definitely recommend seeking her out...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly, honest service...

By yasmn02 on 2/10/2018 at 11:06 AM.

Wonderful experience. Thanks for taking the time to answer all of my questions. I recieved my ideal vehicle within the budget I wanted. Very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy, relaxed buying experience

By Happy Camper on 2/9/2018 at 12:23 PM. Helped by David DeHaan.

Thank you Erick for making my recent BMW purchase so easy, the entire process was professional, relaxed, and enjoyable. Of course buying a new vehicle should always be fun and exciting but some dealerships leave you feeling like you bought what they wanted to sell you instead of what you really wanted. The whole crew at BMW of Rochester Hills where very helpfull with all aspects of the process from finance to explaining all the functions of my new 328i, I highly recommend a visit if you’re looking for a new ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Car Shopping

By Pallen75 on 1/31/2018 at 12:46 PM.

Tonya Murray, thank you helping me find this beautiful car! You were very knowledge, kind and professional! The world need more people like you! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great out of state experience!

By bh91 on 2/6/2018 at 11:20 PM.

David was incredibly helpful with great to work with! He made the car buying process from New York quick and painless for me. He is very knowledgeable was always available for any questions I had. Thanks so much David!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service, beautiful vehicle

By Armando09 on 2/5/2018 at 5:23 PM.

Dave was excellent to work with and I appreciated him answering all of our questions, insight/ knowledge on different package tiers, and responsiveness. Great experience and thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the car. Loved the leasing experience.

By joe hoffman on 2/2/2018 at 5:56 PM.

Dave Griffin did a great job. Totally positive experience. I really like the dealership building also. The location is very good. Easy to get to off the freeway and close to my office.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Ola Akinbiyi on 2/1/2018 at 3:07 PM.

Dave was fantastic to work with. He made the process very smooth and easy and delivered my car a month ahead of schedule. I would definitely recommend both Dave and the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very pleasant experience

By Tony G-P on 2/1/2018 at 2:49 AM.

This is the 5th automobile that we have either purchased or leased at BMW of Rochester Hills and every time I have dealt with a most helpful and friendly staff. The service has always been excellent. This time in particular, Tonya Murray was terrific. I wanted to lease and I had a good idea of the type of BMW I wanted. Tonya and I talked about it and she facilitated the process very smoothly finding the right fit for me. Obviously she is very knowledgeable and caring, and made this a very pleasant experience. I could not have asked for more.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

worth the drive

By James Tong on 1/31/2018 at 5:52 PM.

Great selection and Dave gives us a great price and reason to return. We have another BMW dealer that is an hour and a half closer. It was worth the trip to see Dave.

I would recommend this dealer.