Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.4  
Friendliness
3.9  
Overall Experience
3.3  
Price
4.3  
Quality of Work
5  
Service
4.1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Absolutely zero attention to the buyer.

By GUSTAVO S VIDAL on 4/18/2019 at 1:11 AM. Helped by Not even one employee said hello..

Wow. 1 year later. I walk around this place thinking about adding a new 3 series to the family. I can't believe I've been here for literally 40 minutes browsing and I have not even been acknowledged or at least even said Hello to. I guess I'll again have to buy from the competition further away. Wow

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an amazing experience shopping at BMW of San Diego.

By Josh on 4/15/2019 at 8:10 PM. Helped by Ryan.

I was visiting friends and family in San Diego and decided to visit this dealership. BMW of San Diego is a beautiful dealership, and Ryan was super informative and showed me all the great features of the BMW X1! All the staff were so friendly and helpful! I definitely recommend this dealership to everyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

If you like throwing money away, then this place is for you

By dewarsandsoda on 9/9/2018 at 6:18 PM. Helped by Daniel Brummett.

I'm keen to support local businesses, but when they seek to take advantage or just downright gouge potential customers, I look elsewhere. Case in point: I was referred to a salesperson, Dan, and I asked for a 36/12K lease quote on $81K X5. I was flabbergasted to receive an astronomical quote of ~$1300/mo with $7K down. Remember, a newly redesigned 2019 model will be out shortly, so you would think that BMW SD has an incentive to move metal. With a few simple clicks, I got quotes from other dealers on more expensive vehicles ($85K+) of ~$980/mo (including tax) with nothing down and only 1st mo and DMV due at signing. That's a staggering $18,500 savings. And, be aware that SD inflates their MF to make more profit on interest. Obviously, BMW SD isn't interested in cultivating a new and LOCAL customer for life. If you're in the market for a BMW, check out Murrieta (Dave T.); Long Beach (Dustin); or Crevier.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Adelej on 7/14/2018 at 6:53 PM. Helped by Lynn in the business office.

Lynn in the business office helped solve Fast Track license plate violation mistake. She went above and beyond her duties with such kind and thoughtful service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are A1

By Gobmw on 6/27/2018 at 6:17 PM.

Thorough in every way, best BMW service in San Diego. Quick to get us in for appointment, quick to greet us and take us in to discuss work. Car was finished and spotless and on time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW X3 purchase

By jpandcp on 6/27/2018 at 7:44 PM. Helped by Alex Good.

We had a excellent experience evaluating the X3 and making the purchase. Alex Good was very helpful in selecting the features we wanted.. He also arrange to have the car delivered on the day we chose.

I would recommend this dealer.

Overall Rating

2.3  

2   Customer Service
3   Friendliness
2   Overall Experience

Must not need to sell cars

By GUSTAVO S VIDAL on 1/29/2018 at 9:34 AM. Helped by Internet and sales floor.

I'm being generous here. I first inquired online for a 5 series. After literally 1 quick email and call, I stated to the internet sales rep that I would be in that day and ask for him. When I arrived maybe 2 hours later, this rep was gone for the day. No biggie. I worked with a sales person I was assigned to and all seemed well. I told him I was pretty ready to make a deal but I had to run to pick up my son from school. The rep said he would relay the info from me back to the internet rep and both he and the internet rep would get back to me that day with the info I asked for. I was pleased up to that point. The incredible thing is that this dealer must be raking in sales because it has now been a few days since I went in and I haven't heard from either the internet or floor sales rep at all. I take that back. I haven't heard from anyone at all. Wow. Pretty poor if you ask me for a dealership that sells BMW's. I have both reps names but I won't be that customer yet.

I would not recommend this dealer.

Overall Rating

3.2  

1   Customer Service
3   Friendliness
2   Overall Experience
5   Price
5   Quality of Work

Usually good service gone wrong!

By minnie78 on 9/5/2017 at 2:30 PM. Helped by Dave, Esteban, Ana.

My service professional was more than helpful. There were some communication issues, but those were quickly resolved. My major issue was upon returning the loaner car I was asked by a rental car employee I believe his name was Esteban to move the car from the lane I was in and park it inbetween 2 other cars. He asked me the customer in the middle of the drop off area to park cars. He did not use words instead he used hand gestures as if I was a child signaling for me to back the car up and park it in a different spot. While trying to do so another employee came and informed me that this was not something that I needed to do. I asked him who the supervisor was and was pointed in the direction of Ana. I informed her of what happened and as she tied her hair up she simply said sorry about that. I've had nothing but excellent service from BMW San Diego since 2013 and I was highly disappointed at the audacity that I was asked to basically "park" cars. I understand that everyone has a bad day, but as a company who prides themselves on customer service this was the lowest of the low. I didn't give the service a complete 0 because my service advisor, the service I received initially when picking up the loaner car and the receptionist to pick up my car provided excellent service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive Experience

By George Scott on 6/23/2017 at 6:50 PM. Helped by Rich Certified Pre-Own.

I bought a 2014 BMW 225i from Rich in the certified pre-owned department. It was a positive experience without any problems. A few days later a tire pressure monitor went bad on one of the tires which is not covered by warranty. I had just received a survey on my buying experience so I put on it that went out. BMW of San Diego called me the next day, set me up with a service appointment to fix the problem for free and gave me a (brand new 2017) loaner car all at no cost. They went above and beyond I wouldn't have any issues with going back again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

poor service department

By Hao Tang on 5/14/2017 at 4:09 AM. Helped by Tenji Timmerman.

Their service department is as bad as it gets. Scheduled a routine oil change. I am late when I get there, have to wait for 10-15 minutes before a service people let me drive into the garage. I told them I am late and let them know it is just an oil change. they are OK, checked in the car and ask me to wait in the waiting area. after 30 minutes, another service person showed up, very seriously told me " you know you are you late", yes, I already told the guy check me in. I told him it is just an oil change, he start to embarrass me, " oh, no, we have to do full check, since my technician need to go home, we can not finish", and ask me to leave the car in dealership and come back to pick up in two days, I asked if I get can loaner, he laughed at me, " oh, no, for service like thing, we don't provide loaner, you have to call someone to pick you up", then compare them to a doctor, told me car service is appointment base like doctor appointment. don't understand how an oil change get so complicated. there is a air condition button is broken, I asked if It can get replaced under warranty, he told me all he know is that the button is broken, he doesn't know if it is covered. btw, the car is still under full factory warranty. 3 years old 740. I asked why the guy in the hallway checked me in, I told them I am late, if they had told me they have to go home, I will come back another time, instead of waiting 30 minutes till a so called service specialist showed up and rejected me. when I get there it was still more then a hour till door close. he told me nothing he can do, instead of continuing arguing with him, I decide to leave, the car still in the service hallway without moving forward an inch. I guess they are all eager to go home. don't understand how could they survive. the service person's name is Kenji, he is very rude and careless.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off alert!!!!

By Kemcal79 on 2/4/2017 at 1:30 AM. Helped by Not sure.

I usually take my car for service in Escondido and have always had a good experience at the Escondido dealership. Because of time constraints, I took my car to the San Diego dealership and had such a bad experience that I felt like I needed to let others know. First, I made an appointment online but even then I had to wait about half an hour just to drop off the vehicle. When I finally saw a representative, she was obviously in a hurry and basically just said, your car needs $600 of service and sign here. When I started asking what services the car needed that would possibly cost $600, she said the cabin air filter ($200) and some "diagnostic" test that was $180. When I asked what the "diagnosis" test was, she couldn't even tell me!!!! At that point, I was suspicious enough to decline the filter and just had the brakes serviced. Good thing! I got the car home and was telling my husband about the crappy customer service. He also thought the price quoted was ridiculous, and he went out to the car to take a look at the air filter. The air filter absolutely does NOT need replaced- it looks practically new. That means, this dealership was going to charge me almost $400 ((!!!))) for things I did NOT NEED. BEWARE of this location and double-check all of their quotes. I get the sense they try and rush you through the service quotes so that you don't have time to really read/think about the services they say you need. Be smart enough to ask them to show you what's going on and you'll save a LOT of money.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

very bad custumer service

By jackdemoley1 on 1/16/2017 at 10:35 PM.

do not return phone calls , phone rings like 30 times b4 answer if answer ,on gereral to many to mention,not a friendly place to do business

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Nobody Home!

By disappointedci on 10/11/2016 at 12:02 AM. Helped by Danielle.

Trying to set up an appointment, cannot get anything but voicemail, and they DON'T return calls! Service here used to be outstanding - about the best I'd ever seen. Now completely unresponsive.

I would not recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Unmotivated sales staff

By CarLover on 8/18/2016 at 11:33 PM. Helped by Anonymous.

Went in and test drove a car and the wife and I loved it. We weren't ready to cut a deal because it was late and we wanted to think about it over night and test drive some other makes. I left my phone number with the sales rep. Also, I called the sales rep back the next day and left a message on his voice mail and asked him to call me back so that we can discuss a deal. Well, I never received a call back. I guess this dealership is making so much money that they don't care about losing a sale. After not getting a call back I went online to research this dealership and discovered how badly they are rated by consumers. Now I'm glad they never called me back because soI won't have to deal with the hassle and headache of their bad service. I will buy a BMW this month but not from this dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unhelpful Staff

By Elisabeth on 5/11/2016 at 6:44 PM. Helped by Charles, Woman #1, Woman #2.

If there is an issue with your BMW, make the drive to Escondido. This center is a collective team of unhelpful personal. I tried to make a service appointment on 3 separate days over a span of 5 days and was given the run around and never had my emails or phone calls returned. When I attempted to complain, I was killed with kindness and ignorance and made to feel unimportant. I cannot stress how terrible this staff is, and how going to any other dealership is a much easier and pleasant experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST service department of ALL TIME.

By Mrs.Ortiz on 12/17/2015 at 12:26 AM. Helped by Michael Fraser.

Long story short, we are a single income military family that took a huge leap in choosing BMW as one of our new vehicles to keep our family safe. Original manufacture warranty expired in Aug. 2015 it is now December. We have had our X3 for 5 months and had to bring it in for some problems it was having. Not only did BMW cover our diagnostic fees, but they also covered everything for the turbo, changed our spark plugs, fixed a leak in the oil filter housing and gave it a fresh oil change ALL ON THEIR DIME. We did not pay one cent or even use our extended warranty. They told us "Merry Christmas from the BMW family." I am now a BMW customer for life. Truly amazing. I can not thank Michael Fraser (our service advisor) enough for everything. Also thank you to everyone I don't even know that pitched in on this.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Brake failure

By Dr. G on 12/2/2015 at 6:03 AM. Helped by Balelo, Davis, and GM Hauenstein.

San Diego BMW failed to keep my car in reasonably safe condition; faulty inspection led to faulty brakes. I nearly crashed in this vehicle and no one cared. It was one of the most terrifying experiences of my life. The dealership was unwilling to take responsibility for what happened and after six years of patronizing this location, we are done! I'll go to another dealership for what I need. Beware. It's all good until it gets really bad.... If I could give it a lower score, I would.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience yet

By lifesbengood on 10/24/2015 at 1:19 AM. Helped by Paul Denny.

I recently visited the Certified Pre-Owned Lot and found the car of my dreams, at least for now. All though I have always loved BMW I recently have had an interest in trying out a Range Rover but find them to be a little bit overpriced and wanted to have the pleasure without the pain. I looked at a couple of ads online and went in to the dealership. Paul Denny met me on the lot and began to show me the RR's that they had available. Not only was he friendly, genuine and entertaining (all rare qualities in a car salesmen I think) but he seemed to actually have my best interests in mind, which I really appreciated. He recommended a Range Rover Sport 2012 with very low mileage. We took it out for a test drive and it was a slam dunk. I had to come back 3 days later to actually purchase the vehicle but Paul was able to hold the vehicle for me after checking with his boss for a small amount of money down. I showed up 3 days later with my checkbook and Paul had the vehicle cleaned and 100% ready for me to drive home. The financing department was also a pleasure to work with. I'm not sure if it was more the great price or Paul's accent that made this by far the best car buying experience I've ever had. -Ben Dehart

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car dealer experience ever!

By FirstBMWPat on 7/30/2015 at 9:56 PM. Helped by Chole , Dustin King , Michael in service.

i just bought my first BMW ever! I was a "Lexus only" girl and now I don't know why I waited so long to buy a BMW. First it took my nearly a year to make up my mind as to which SUV I wanted. I test drove them all Q7, Lexus , Range Rover , Porche, Infiniti QX 60 and I kept coming back to the BMW X5. So happy I did, I love it! A young girl by the name Chloe help with the tutorial of the car and I have to say I thought it was going to be a waste of time but I could not have been more wrong in fact I had to go back a second time so she could finish telling me all the amazing things the SUV could do. Well worth the time. Chloe was so kind and went at my pace she could not have been more helpful. I left feeling like I had a new friend I could call with any question about my new BMW and she would have all the answers I needed. 5 stars for Chole! Then there was Dustin King the manager he also was so kind and helpful and took care of my every need ( mats, etc. ) great guy and clearly takes pride in his job. Nice to meet people that actually like what they do for a living BMW is very lucky to have found these two individuals. Lastly there was a minor problem with my Navagation system and a man by the name of Michael took care of ordering the part and it was taken care of within a week. I think they have a great team and I am one happy customer . I also want to say I have never written a review for anything Just wanted to say Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you SD BMW for a great buying experience

By Joanne1234 on 8/25/2014 at 6:55 PM. Helped by Greg.

Been enjoying my 328i from San Diego BMW -- what an easy buying experience! I certainly appreciate good customer service and was pleasantly surprised with really excellent care given to me by Greg in the Pre-owned zone!

I would recommend this dealer.