Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

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Overall Rating

5.0  

5   Overall Experience

Buying and Driving a BMW is only half the experience.

By lupshaw on 12/4/2017 at 9:33 PM.

Buying and Driving a BMW is only half the experience.The exceptional service from BMW of San Rafael and in particular Tom Smith is what makes BMW perfection. I've owned BMW's for 11 years and had excellent service advisors. However, Tom Smith raises the bar above any car service any where. Thanks Tom for taking outstanding care of me and my M4. Larry Upshaw

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a 2014 BMW 320i Sedan

By Casey321 on 11/30/2017 at 4:00 AM. Helped by Kevin Moran.

Had a great car buying experience at this dealership. Kevin Moran was awesome to deal with. Got the price I wanted for my trade in and a sweet deal on my new used BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Kevin Moran was great to work with

By alieng1 on 11/28/2017 at 12:39 AM. Helped by Kevin Moran.

I test drove a lot of cars before deciding to buy my 440 coupe from BMW of San Rafael. A big reason I cam back to this dealership was Kevin. His knowledge of the car I was considering as well as the other cars on my list was incredibly helpful. He followed up promptly and was easy to work with when we were actually ordering the new car. I would definitely recommend seeking out Kevin if you are looking at BMWs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Sales...Kevin Moran

By M on 11/22/2017 at 10:26 PM. Helped by Kevin Moran.

I have been to BMW, San Rafael for many years. Kevin is top notch. He spent hours showing me different BMW's. He is knowledgeable, patient, and fun. Finally, I found the right car. Mel

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always awesome service

By Rl24777 on 11/15/2017 at 8:23 PM. Helped by Mark Balmes, Gus Melo, Tim Price.

I will always bring in my cars for service at BMW of San Rafael due to the awesome service especially from from Tim Price, Gus Melo, and Mark Balmes.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb service as always!

By Himgere on 11/14/2017 at 8:13 PM. Helped by Jaqui.

Used them and their previous named companies for 40 years. Outstanding service. Everything explained, car on time, came back not just cleaned but detailed, terrific loaner, courteous and knowledgeable staff. Why go anywhere else for BMW service?

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Be Careful Leaving Your Car with these Guys!

By CTM18 on 11/5/2017 at 5:20 PM. Helped by Geoff Arcuri.

I have repeatedly found that the service is slow and extremely expensive. After my last service their “crack team” actually damaged my car in the lot (requiring significant repair) and a mystery “check engine light” appeared after they “cared” for my car and upon my return. THey did not notify me to tell me of the damage nor the light being on and thought I’d not notice and just drive away... Shady! After notifying management I was then asked to pay $2000 to fix the “check engine light warning” and the dealership took no responsibility for their blunder. Therefore I will NEVER do business with BMW of San Rafael again and I urge you to exercise caution dealing with this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and painless process

By Juiceboxx52 on 10/24/2017 at 1:06 AM. Helped by Kevin Moran.

These folks know how to make a purchase of a vehicle as easy and enjoyable as possible. They moved the process along swiftly and efficiently and before you know it I was driving off in a new vehicle. The experience as a whole was one of the more refreshing takes of buying a vehicle at a dealership. I would strongly recommend these folks next time you’re in the hunt for your dream car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin Moran

By QB1 on 10/1/2017 at 5:00 AM. Helped by Kevin Moran, Gary Crockett and Rommel Flores.

We have stopped by a few times over the years and are pretty sure Kevin assisted us with a test drive about 2 years ago. Each time we just weren't ready to part with our workhorse, a 2001 330i. It just runs and runs and runs... and it wasn't until it hit 218k miles that we started thinking next year "might" be the year. Fast forward tp leaving Target today when Kevin came into the picture and showed us a few cars when we found one that caught our eye. Kevin was able to get us a rockin' price that worked for us and the rest is history. We really appreciate the patience he and Gary Crockett had with us - they both were awesome!!! No pressure, easy to work with and super personable - we couldn't have asked for more. Many thanks to both of you and Rommel Flores too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from Tim Price and BMW San Rafael

By Jiggs on 9/22/2017 at 10:59 PM. Helped by Tim Price.

Another satisfying experience. Tim listens well, is thorough, and ensures all items are addressed in a timely fashion. It's a pleasure to work with these folks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales team.

By Brad C on 9/20/2017 at 2:13 AM. Helped by Kevin Moran.

This has been our second purchase at BMW of San Rafael. We worked with Kevin Moran this time and he was very professional, patient, knowledgeable, and worked efficiently to locate and have our model picked out in a matter of 2 days. I would highly recommend this dealership and contacting Kevin in sales to anyone in the market for a BMW.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Customer Service

By Stephen365 on 9/15/2017 at 6:42 PM. Helped by Tim Price.

The brakes on my 2013 328 was making an odd noise. The problem was diagnosed (worn pads) and fixed within a few hours. On my bill I saw that they had also done a vehicle inspection and topped off all fluids. Plus they washed my car! What an unexpected and wonderful treat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service at BMW of San Rafael

By B. Goldberg on 9/13/2017 at 3:32 PM. Helped by Tim Price.

Tim Price is ALWAYS such a pleasure to deal with. He gives me his good advice, full attention and keeps me informed throughout the service process. His communication is excellent. His follow up is superb and I continue to come back to the BMW of San Rafael service department because of my confidence in Tim. B. Goldberg

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent, friendly service

By Bellangela on 9/12/2017 at 9:43 PM. Helped by Kevin Moran and Gary Crockett.

We had a very good experience purchasing our new car. Kevin Moran was professional and provided excellent service. He followed up after our purchase to see if there was anything additional he could do for us and to make sure we were satisfied.with our car. We enjoyed working with him and the finance manager, Gary Cooper, as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By BMWBEN on 9/11/2017 at 11:41 PM. Helped by Kevin Moran.

Kevin was very knowledgeable about the cars and great to work with. He was able to get me a good price on a 2017 440i x drive and we would definitely recommend. Ben

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great work BMW San Rafael

By Bmwdarren on 7/16/2017 at 1:13 PM. Helped by Victor Garcia.

There are a lot of auto shopping choices in the Bay Area, we tried BMW San Rafael, met Victor who listened to our needs, set us up with our options and made this the most comfortable auto purchase/lease ever! Two cups of coffee and we were off with a new hybrid which worked for us as we have gone solar at our home. We LOVE our car and am pleased with BMW San Rafael and especially Victor who made the experience fun, accurate and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you so much Robert Stephens!

By davidh226 on 7/17/2017 at 1:39 PM. Helped by Robert Stephens.

BMW of San Rafael and especially my Service Consultant Robert Stephens, are all a 10 in my book. Robert takes such great care of me each time I go in for service on my 535i. Great communication and personal customer service is very important to me and he always delivers! Thank you Robert! Dave Hutton

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service at BMW of San Rafael

By bmw driver on 7/15/2017 at 7:32 PM. Helped by Tom Smith.

As I always experience at BMW of San Rafael, outstanding service. Tom Smith was able to look at my issue immediately, diagnosed and repaired. No issues, no surprises. Excellent!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another Amazing Service by Tim Price

By BlancaBMW on 6/27/2017 at 1:18 AM. Helped by Tim Price.

My husband and I have owned multiple BMW's and I have always enjoyed working with Tim Price in your service department. After another great experience with Tim recently, my husband reminded me of an anecdote which illustrates the benefit your service organization offers to the rest of your operation. I had decided to upgrade my X535d, and we started looking at various cars. My husband encouraged me to consider an Audi, but reminded me that I told him "No, I want a BMW so Tim Price can take care of it" and the Audi alternative was dropped - eventually we bought a 640i from Howard Marks (who my husbands service advisor Jacqui had recommended). Without your wonderful service team, and especially Tim Price we may have ended up with some other car (the 640i is great). I just wanted to take a minute to underscore how much we appreciate your service team and how Tim Price helped us decide to buy a car from your dealership. B Hall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Forever client

By sbernd on 6/16/2017 at 9:21 PM. Helped by Gregory LaPierre.

My experience with BMW San Rafael has been an experience that I never expected. The professionalism, care and follow thru was fantastic and has made me a forever and loyal client. I am eternally grateful for the way my car situation was handled and my report card back is a perfect score. I want to thank Greg and the service dept for all their hard work and efforts.

I would recommend this dealer.