Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kristen G. from service made the experience excellent!

By Andrew S. on 5/20/2019 at 3:57 PM. Helped by Kristen Goffeney.

Kristen Goffeney took care of all of my concerns and was super nice. She kept me updated and I didn't have any issues. Thanks a lot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class customer service

By MLEEPETERSON on 5/20/2019 at 2:03 PM. Helped by Lewis Mention and the young lady who most recently helped me out..

Having been a customer of BMW Sarasota for over 4 years i can say from experience they give fantastic customer centric service. The whole group is easy to work with. Specifically Fernando and Lewis, whom I have had 95% of my interactions with are great ambassadors for BMW.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Certifies pre-owned X3

By KEN.PAPINEAU on 5/19/2019 at 6:39 PM.

Great experience. John Guinta the GSM from the Lambo dealership across the street was instrumental in making this happen. Abby and Eddie in sales were also great and Caz in Finance was a true professional. We look forward to next purchase once our current lease expires in December from another dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome

By jkesslak on 5/19/2019 at 4:13 PM.

Abby and sequoia were amazing! They went above and beyond expectations. Great Snacks!!!! Not to mention nice 430i convertible wht else ca i say this

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Saturday Service

By RON81 on 5/19/2019 at 3:23 PM.

I needed to have my car serviced and Saturday seemed a perfect day for it. I arrived at 8:15 and was done at 2:15. Most of the time was the replacement of the windshield sprayer assembly and new tires. A loner car was offered and accepted which allowed us to go to lunch and look around the Sarasota area. The loner was a Dodge which made me appreciate even more why I love my BMW. Thanks to the staff for being so helpful and friendly and to Derek Thomas our service adviser. Job well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent in service and attention.

By HECNIT on 5/19/2019 at 3:39 AM.

BMW is Sarasota has the best service and customer service. It’s really mean service and beyond. The ambiance and support allows to continue with your daily commitment. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Service

By Oreo041316 on 5/18/2019 at 8:46 PM. Helped by Sue, the concierge is also very friendly and helpful!.

Carlos treats you as an extended member of his family. He is always bright and cheerful 😁 when meeting with you? He also goes out of his way to make you comfortable and explains everything including your options! He is a huge asset to the service department and the dealership as a whole! He is certainly one of a kind. His service background is fantastic!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Customer Service

By j_russo1 on 5/18/2019 at 8:44 PM.

Absolutely the best customer service experience. Perfect on time scheduled apointments. Very consistent all the time, everytime. Thank you so much South Pointe BMW of Sarasota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service with a Smile

By MOORE.PR on 5/18/2019 at 7:40 PM.

Maria was a terrific help onsite and I did not have to wait too long. I was able to relax in the service center and enjoy a cold drink.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carlos was great

By APGER625 on 5/18/2019 at 4:34 PM.

Carlos was great to work with. He suggested what needed to be done for this routine service and didn’t try to push things my car didn’t need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 year routine maintenance appt.

By BSCHEIBLE1 on 5/18/2019 at 3:54 PM.

From making appt to service to car pick up, all went very well. Professional, accommodating and friendly staff. We were given a loaner car and that was very important to us. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

1st Timer

By IVONEKEENAN on 5/18/2019 at 3:52 PM.

Everyone was very helpful and attentive. Lovely waiting area with great snacks. Carlos my service agent was outstanding. I would highly recommend.this dealership and its staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience

By rjayprice on 5/18/2019 at 3:45 PM.

Everyone was great to work with. Sue was good at showing us everything and was very knowledgeable I would highly recommend. BMW is a great ride.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always Dependable Service at SARASOTA BMW

By TFERNANDES14 on 5/18/2019 at 3:42 PM.

My 2014 BMW was due for an oil change. I called my service advisor, Carlos Munoz, and an appointment was scheduled promptly. Upon inspection, my car needed additional service beyond the oil change. Everything needed was completed during the scheduled appointment in a timely manner. As usual, I was pleased with the service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Care

By Lisa328i on 5/18/2019 at 12:01 PM.

My vintage 2010 325i rarely needs care, but when I need it, I call Carlos Munos. He knows my car, knows I need a loaner, and that I am able to be patient when they need time. Parts for my car are not as available, but they find them, do the maintenance and have me back in my car very quickly. The car always comes out better than before. The timely information, and his ability to text me to confirm information keeps surprises from happening. when the invoice comes. It is such a pleasure to know my car is in good hands and getting good care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Working with Carlos

By GNS261 on 5/18/2019 at 6:58 AM.

Carlos is attentive, thorough and right on the money. He is excellent at what he does and is an asset to the team. He consistently provides the utmost in client relations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By BMW Lover on 5/17/2019 at 9:07 PM.

Carlos is great. Car was ready at time promised. Fabulous job of cleaning love bugs from windshield and front of car. The cookies are a nice touch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle recall

By NEDSTOFKO on 5/17/2019 at 7:38 PM.

Excellent service. Friendly and well informed. Very focused on providing the best of service. Carlos kept me well informed and provided me with a complete recap of all the options available to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By SOLARI.PAUL on 5/17/2019 at 5:15 PM. Helped by Judy in service.

Wonderful experience, especially my rep Judy! She communicated constantly and cordially. I am grateful for her attention. I will come back when necessary. Thank you for the great service.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Warranty work and Oil Change

By DrCut17 on 5/17/2019 at 12:50 PM. Helped by All the receiving people as well as those involved in my car pickup were professional and friendly..

I have been to Sarasota BMW several times since moving down here from Southampton, NY. Each and every time I have had a good experience. The process was efficient and professional. It is what I came to expect up North and am happy to find it in place here with Sarasota BMW. BMW did my warranty work and arranged for a loaner car from Hertz. I would have preferred a BMW loaner but for a short time things did work out. BMW honored a coupon I received in the mail for an oil change and that was greatly appreciated. Some other work I asked to be looked at was explained to me as well. All in all it was a positive experience. Stephen J. Cutney

I would recommend this dealer.