Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.5  
Quality of Work
4.5  
Service
4.5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place. Bought TWO vehicles in same day

By Delaney on 6/13/2019 at 3:38 AM. Helped by Stephen, Michael Coco.

A man named Stephen helped us and we actually bought TWO cars from this dealership. Stephen was very pleasent and helpful and I would night reccomend him again. Everyone on staff was very friendly and welcoming.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Place and Experience

By PiscesBenz on 4/4/2019 at 12:52 AM. Helped by Tricia, Leo, Geoff.

First off I must say that being 36 years old I have purchased my fair share of vehicles since I was about 17, so I am very familiar with the process and how things usually flow when you make the choice to walk into any car dealership. Usually what one might feel would be anything the opposite of excited and confident because the process of buying a car just includes so much more then what’s on the surface. The ticket price if you will! IRA in Exeter NH, has really surpassed my expectation of what I find to be the most important facet of any retail experience, Customer Service! Not only that but every aspect of this car buying experience from correspondence to financing was the easiest we’ve ever had. Initiating contact at first via email, from the first response back from ‘Tricia’, The Sales Manager, the experience was phenomenal. Not only was she very fast and proficient but extremely kind and made us feel she was doing all she could do to facilitate the whole first step of coming in for a test drive and filing the first of the credit papers so fantastically easy and smooth. I really enjoyed their online options too as their site was very easy to navigate and we were able to submit an application for credit as well as find out what they might be willing to give us on a trade for our then car, a 2009 MINI Cooper. It just very effectively removed that first step of the whole process and allowed us to have our foot in the door already so to speak when we first visited the dealership. We live in Southern Maine and did a lot of due diligence and research about all the cars and all the car dealerships around us and what their inventory was. My mother drives a Mercedes Benz C300 Sedan and when she bought her’s I instantly feel in love with it and very much wanted one for my own when it came time to inevitably purchase a new car. IRA by far had the largest and BEST selection of high end luxury pre-owned vehicles at very great prices and just happened to have a C300 Diamond Silver Benz that most definitely caught our eye. Now I know that everyone’s financial situation is different and everyone’s car buying experience is therefore going to differ. I SO get that. It’s just why once more, IRA and in connection BMW of Stratham DESERVE so much xxxxxxfor doing anything and Everything to get our loan approved and the sale pushed through. We got into an awful snafu where a bank from out of state lost all of our payments we had been sending them and without a certified ‘Letter of Repossession’, an email, or phone call they contracted with a third party repo person from Massachusetts who came and took our then Jeep right out of our driveway without a word or note. We OfCourse contacted the bank and according to their system they hadn’t received a payment in several months which we knew to be wrong as we are very on top of our finances. Being out of state we chose to use ‘Western Union’ money orders to make our payments. HUGE MISTAKE.. but I digress. We got a hold of ‘Western Union’ headquarters and requested all of the receipts of where these money orders had been cashed and all were indeed cashed by this particular Credit Union. On top of that my personal bank had records of the money orders I sent through them which were never cashed. Unfortunately for us it took almost two months for ‘Western Union’ to provide the money order receipt’s that we needed to prove who cashed them and where, and even though we were in constant communication with the bank that lost our money, and they promised they’d keep notating the account, they went ahead and treated it just like any other repo and ended up selling the Jeep at an auction and turning around and saying we owed them the remaining balance on the vehicle and also ended up reporting to the three major credit agencies that we were delinquent and negligent in our payments . Suffice to say the damage was done and our credit took a major hit all because of this financial institutions ineptness. It was very upsetting to us and we felt very defeated being beat down by a system that is supposed to work but instead caused us much grief and frustration after always paying our payments on time. IRA and BMW of Stratham, the whole team, Tricia, the sales manager, Leo the sales representative, and Geoff Garden the Finance guru did everything and anything to make sure we were approved for our loan and that we got into the car we wanted. Being completely honest and upfront about every aspect of the buying process we always felt that all parties involved were truthful and helpful rather then pushy or manipulative as is the reputation for most car sellers. This is truly by far the best and easiest car buying experience we’ve ever had and we highly recommend these dealerships to anyone. They gave us $2100 for our trade in, a fantastic interest rate, and were able to offer a very long Service Agreement that completely covers the whole car no matter what. A sigh of relief when driving a luxury car. No matter what might happen in someone’s life financially they take that into account and go the extra mile to actually help you rebuild what’s rightfully yours. Thanks SO MUCH for everything! You’re all GREAT! 🤗💙

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

Should have learned a lesson with first terrible service ex!

By Mark&CherylDowning on 1/30/2019 at 3:18 PM. Helped by Scott Murby.

Terrible & unprofessional service!! We are on our 5th BMW; our first 2 from BMW of Stratham, 2 others from Tulley’s BMW in Nashua, and now our 5th from Stratham. We switched dealerships from Stratham to Tulley’s partly because we lived closer to Nashua and also because we had quite a few bad experiences with the service department back in the 90’s. So here we are with our 5th, a 2019 X3M40, purchased in Stratham in November 2018. We recently moved closer to Stratham but we also truly liked dealing with Scott Murby (we’ve known each other for 20+ years now.). He’s always gone out of his way for us and we trust him. He’s a nice guy. First day we picked up the X3, we saw that the inspection sticker had the wrong month & year on it. I called Scott and then had to call service. I left 2 messages with service and had to call back a third time to set this appointment up. We had to wait 3 hours for them to change the sticker. We noticed that the exhaust pipes which were painted black were starting to peel so we showed Paul, the service tech and he said that’s normal! We set another appointment to come back to have new tail pipes installed. The appointment was set for this past Monday at 7:30am so we could get right in and not experience another 3 hour wait. I showed up at 7:30am and granted it snowed Sunday late into the day but wouldn’t you think a business would be prepared to deal with the snow removal before they opened? When I pulled in at 7:30am sharp, the parking lot was just being plowed and the service entrance was being hand shoveled by a man who walked over to me to tell me that I’d have to come back in a couple of hours or some other day because they were “experiencing in climate weather.” I asked why no one called to let me know. He said they just found out that it had snowed! He pulled a pad out of his pocket to take my name and number, which I explained they already have since I have an appointment but he was adamant in wanting my name so they could call me. I never received a call back from the service department. I left a voicemail (probably shouldn’t have so soon) for Scott as I was driving home. I never received a call back from him. Needless to say we are so dissatisfied with BMW of Stratham. My husband and I are really kicking ourselves for not staying with Tulley’s. They are professional and their service department is top notch. Love BMWs but not BMW of Stratham, Cheryl & Mark Downing

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

2016 X3 Service Eperience

By Dennis G on 1/12/2019 at 4:23 PM. Helped by Mark Wilkins.

In early December I called BMW Stratham NH service with questions about new tires and wheel alignment and was told someone would get back to me that day. No one did. A few days later I called again with the same questions and was told the same thing with the same results. My third call about a week after that was answered by a person who could answer my questions and I booked a service. BMW Stratham installed 2 new tires and did a wheel alignment which was estimated to take 3-4 hours in 5 hours and 45 minutes. Note that I only purchased the wheel alignment as preventative maintenance and that I was not experiencing any handling problems or unusual tire wear indicating a need for it. When the service was completed I was disappointed to receive my car with the wheels still dirty with the lubricant used to remove the wheels from the rims but did not make an issue of it. Driving home after the service I noticed handling issues which I attributed to it being a windy blustery day with mixed light rain and snow. A couple of days later on my first highway drive in calm clear weather I realized the handling was much worse than I initially thought and outright dangerous at high speed. The car wallowed and over steered significantly. After pulling over to check for tire I called BMW Stratham explaining the car was unsafe at highway speed and headed directly there. Note I live 45 miles away and missed a business appointment that afternoon to do this. When I called the person answering the phone said a service person would call me right back which again no one did. 30 minutes later I called again and was forwarded to a voice mail where I left a message which was also not returned. Upon arrival the service manager, Mark Wilkins, brought in a mechanic, Luke. After a test ride Luke agreed with my handling assessment and corrected the alignment issue in about 90 minutes (his work and demeanor was excellent). Luke stated that the right rear wheel camber adjustment nut had not been tightened correctly. A moving rear wheel explained the wallowing and over steer. The service manager, Mark Wilkins, promised an adjustment to my previous bill for a refund of the alignment to compensate for the incorrect alignment and my lost time involved (redo alignment and 90 mile drive). Interestingly while waiting for the alignment to be corrected I overheard a group of salesman talking with at least one complaining that they are waiting 3 months for commissions that have not been paid on sales and that ownership "does not care". Mark said to expect a refund check in the mail in a week or two. After a little over two and a half weeks I again called BMW Stratham service and spoke with a women explaining I had not received a refund and asked to speak with Mark. She stated he was with a customer at the moment and would call me back. I now sit here 4 days later writing this letter to you waiting for yet another promised call back that never occurred. I bought my new X3 from a salesman, Kurt, who was there for a very long time and has since left. The sales manager, Curtis, has also left. I traveled a considerable distance to have my car serviced at BMW Stratham out of a sense of loyalty and gratitude for the good deal and great treatment I received from Kurt and Curtis because that is what I said I would do. I erroneously believed I was entering into a relationship similar to the excellent one I have with Max BMW motorcycles of North Hampton NH were I purchased my BMW motorcycle and continue to be treated very well. Obviously I was wrong about that and will not be hesitant about sharing this experience with others. Since early December I have called BMW Stratham 6 times. I spoke with a person who could help me once, 4 promised call backs never happened, and 1 voice mail was not returned. I also emailed BMW Stratham 3 times. Mark Wikins twice and Leona once. They have responded to my emails 0 times. I've patiently waited 3 weeks for a 1-2 week check with no return call to my inquiry about it. I've spent a total of 9 hours and 15 minutes plus 180 miles driving for a 3-4 hour service (not counting my first service driving time, making phone calls and writing emails including this one). I have been ignored to frequently for it to be an aberration and will no longer tolerate being treated this way. My experience at BMW Stratham is an embarrassment to BMW corporate with BMW Stratham falling unimaginably and unacceptably short of it's advertised customer expectations. I suspect from the over heard conversation I mentioned that BMW Stratham's corporate owner is far removed from its employees and customers and my treatment is in large part a fault of theirs also. I will not be returning to BMW Stratham again and will certainly have this experience in mind when weighing which brand will be my next purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Stratham BMW General Manager did the right thing

By GT350ArctoArc on 12/21/2018 at 1:31 AM. Helped by Mike Coco (GM) Frank Albert (salesman), Chris Thompson (General Sales Manager).

Mike Coco, the GM at Stratham BMW did the right thing and honored our original deal. I just went there and finalized everything and I am now very satisfied.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lack of attention to detail

By Daveooo on 12/19/2018 at 10:17 PM. Helped by Unsure.

Took about 2 weeks for them to fix my heat and got charged more than quoted. They tried to bring the price down a bit though. After getting it back the dash was dirty (they removed it), the cigarette lighter in the back stopped working (could be coincidence?), and the assembly around the emergency brake was not put back together. A week or so after, my horn started randomly going off, so I called them. No appointment for a few weeks, so they said they would have a service manager call me back. Got no call back. And they didn’t answer after my calling to check about 4 hours after (within their operating hours). I’ll try again tomorrow, but this isn’t acceptable to me. For a $2,600 fix, they should at least have a level of attention to detail to put my car back together right... or at least take some level of responsibility.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Terrible sales department

By UnhappyCustomer on 11/11/2018 at 2:27 PM. Helped by Salesman, Raymond (Scott) Murby.

Do not buy a car from Stratham, especially from Scott Murbly. Once you are out the door with your new auto, he is not interested in assisting you. I had to bring my car back for Resistall treatment and was told by the service department that I had to have the salesperson make the appointment. I had to call three times, as he did not return my call after the first 2 messages. When I did finally speak with him, he said he would make an appointment, have a loaner car waiting for me at meet me at the predetermined time. When I arrived, Scott was not in the building, a loaner was not available, and an appointment had not been made . A service rep, named Pavel Czyz did assist and get the service done but we did have to wait. I am very unhappy with the sales department and will hereafter purchase my automobiles elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Awful Customer Service & Extremely Unprofessional

By jlfranklin71 on 8/30/2018 at 12:07 AM. Helped by Matt.

Had the engine replaced on our 2013 X3 due to a botched oil change done by a independent garage. Their quote was 140.00 less than their competitors. One would think that a major dealership would treat a new customer who is spending several thousands on one repair a little bit better. 1. Loaner provided upon receipt had a code on it. 2. Vehicle was returned dirty, not even vacuumed. 3. Vehicle had so little gas in it, we had to immediately find a gas station. It was delivered with almost a full tank. 4. Vehicle was returned damaged. My gas cover plate was missing. Only upon complaint was the cover replaced, and the gentleman who took our calls informed me how he went above and beyond. Got your coupon in the mail. Keep it. I have always owned high end vehicles. This was my first BMW, my husband bought it for me. This is going to be my last BMW experience probably if this is how they treat their customers. Sincerely, Jennifer Cheney

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Accomodating!

By MarkNY on 8/10/2018 at 3:21 PM. Helped by Frank Albert, Mike Coco.

BMW Stratham made my dream come true! Just picked up my 2019 X4 thanks to them. Frank Albert in Inventory/Sales and Mike Coco General Manager made it happen! Would highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely fabulous!

By Ira Lover on 8/1/2018 at 11:20 PM. Helped by All.

Superior salesmanship! They all worked as a team and knew the minute I walked in the door, why I was there. I never had to wait to speak with my salesman exclusively.They all wanted to help, no matter the reason, when they could have been helping someone who came in to purchase a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SALES DEPARTMENT BAIT AND SWITCH!!!!! DO NOT BUY A CAR HERE.

By nbo0123 on 5/21/2018 at 11:42 PM. Helped by Steven Hazard.

THESE PEOPLE WILL WASTE YOUR TIME AND THEN TELL YOU THE CAR DOESN'T EXIST BUT HERE'S ANOTHER ONE YOU MIGHT LIKE!!!!! It all started 3 weeks ago when I reached out about a new BMW 230i. I was in contact with Steven Hazard who is one of the sales people there (seemed like a nice guy via E-mail but once we got on the phone he was disrespectful and all about getting your money). I had reached out via E-mail about getting a copy of the window sticker along with a price estimate. Steve didn't think I was serious about the car via E-mail and asked that I call him which I did. We talked for a few minutes and I could tell right off the bat that this guy is a high pressure salesman. Asking all the regular questions they ask in order to SCREW YOU (how much do you want to spend, how much are you putting down, are you going to finance? How long? Etc. Etc.) I didn't answer all of his questions and he got somewhat irritated but I chocked it up to him perhaps having a bad day. In the coming days I had mentioned working with other dealers and Steve was FORCEFUL in asking that I send him the prices I've been quoted by other dealers (like that's any of his business). Every time I asked about the window sticker he deflected and asked for a quote from one of the "other dealers" I was working with. Nothing else mattered to him at this point except to get his hands on other dealerships quotes which I don't fully understand. That went on for about a week before he casually mentioned that the vehicle was in fact NOT NEW but was a LOANER CAR AND HAD OVER 5,000 MILES ON IT. But yet, THEY ARE SELLING IT AS A NEW CAR WITH NOT ONE PIECE OF THAT INFORMATION MENTIONED IN THE ONLINE AD OR AFTER THE FIRST WEEK OF SPEAKING (which among other things is primarily a dishonest practice). I then asked Steve to send me the Carfax which I never ended up getting. I let a week or so go by and then reached out again about getting a quote. I reached out on a Saturday, he said he'd get me a quote on Sunday, never heard from him and then Monday he sent me an E-mail saying the car was not for sale but he had a brand new convertible he'd sell that was ($10,000 MORE THEN THE CAR WE WERE ORIGINALLY TALKING ABOUT)... BAIT AND SWITCH!!! What made me ultimately write this review was the fact that I asked him to call me and he explained in a non-apologetic way that the vehicle was added online by mistake and isn't for sale but at the end of the phone call when I said good bye I could hear him laughing on the other end (I was so done with the situation I didn't even bother asking him why the car was still listed on their website if it's supposedly not for sale... WOULD BE GREAT TO UNDERSTAND WHAT IS SO FUNNY ABOUT WASTING A CUSTOMERS TIME FOR OVER 2 WEEKS REGARDING A CAR THAT DOESN'T EXIST!!!! STAY FAR FAR AWAY FROM THIS DEALERSHIP IF YOU DON'T WANT A MIGRAINE!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely satisfied

By JH on 3/2/2018 at 12:59 AM. Helped by Jerold Hoche, Emilio Rodriguez, Ken Connor.

I was searching for a Ford F-150. This dealership had a late model and I traveled from Portland. I was greeted by salesman Jerold Hoche. I test drove the truck - it had all original documents and I was more than pleased. I financed through the dealership and got an excellent rate and I drove away 4 hours later. I had a minor problem a few weeks later, and the dealership made good and repaired the issue to my complete satisfaction. I would recommend this dealership. I don't have the name of the Finance Manager, he was very professional and helped us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Raj on 1/2/2018 at 2:57 AM. Helped by Steve, Robert.

Very good service and price from Stratham BMW in this region. Steve and Rob definitely went out of their way to find me my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular Maintenance and Battery Replacement

By saab93guy on 12/30/2017 at 6:10 PM. Helped by Crystal in Setvice Intake takes the time to listen, build a relationship with her customers and genuinely cares about you and your vehicle..

BMW of Stratham knows how to treat their customers when it comes to service, parts and sales! The moment you make a call to schedule a service appoint you are met with professionalism and knowledge. The Setvice Intake staff greets you by name and co rubies to build trust with each transaction.

I would recommend this dealer.

Overall Rating

4.5  

5   Overall Experience
4   Price

New BMW

By Dlev on 12/29/2017 at 5:00 PM. Helped by Mike Rock, Magnus.

Good deal based on local and generic incentives plus some lease-focused incentives to move to a new car. Exceptional interest rate as well. Sales guy was a good man and finance guy worked with me as well. Got some extended warranty stuff that may not have absolutely necessary but intend this to be my last car so basically insurance. Kudos to Mike Rock

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JOM 550

By Jowen39 on 12/28/2017 at 7:57 PM. Helped by Teddy and Jason.

They go above and beyond to make sure your problem is fixed correctly. Teddy and Jason are both excellent service technicians who want you to have an outstanding client experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent...

By BMW guy on 12/21/2017 at 7:33 PM. Helped by Mike and Steve top notch.......

The best people .no pressure I drove all the way from mass.just to see if I liked something and by the time I met Mike and Steve I bought two cars...

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Scheduled maintenance

By BMWIpswich on 12/12/2017 at 10:59 PM. Helped by Paul.

I used the valet service that BMW of Stratham offers. Believe it or not but they drive a loaner car down to my house in Ipswich, MA and pick up my BMW 428. The driver is very nice and after two minutes of paperwork; he was on his way back to Stratham. I got my interior detailed at the same time which cost $199. They did a great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to deal with

By Del123 on 12/12/2017 at 9:03 PM. Helped by Scot.

Scot, our salesman was a pleasure to work with. He was very knowledgeable regarding vehicles and programs. Will highly recommended Scot and the Stratham team to others in the market rather then dealing with other competitors in Southern NH.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service follow up

By Dtvh59 on 12/11/2017 at 12:07 AM. Helped by Crystal?.

Outstanding overall service. The follow up, the timeliness, the cleanliness of vehicle upon return and the pick up and delivery is all just amazing actually.

I would recommend this dealer.