Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.6  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient and professional

By Hkcrow on 10/20/2017 at 11:55 PM. Helped by Mike Rock.

Easy to work with, upfront and professional. Purchased 5 series CPO. Sales and management were well prepared, accommodating and very customer oriented. Made the sales and trade process easy and transparent. Will buy more cars here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Mikesully19 on 10/19/2017 at 6:01 PM. Helped by Krystal Fowler.

Krystal Fowler was my customer service representative and she did an excellent job. She greeted me right away, went over details and explained approximate length of visit. She came in on time and asked if I had additional time to service the brakes that were under warranty. She came over to give an update of expected time. After service she went over items that were serviced and took a few extra minutes to go over a few additional questions I had. She indicated she would follow up on internet connection. ‘A+’ work! Car was washed, tires waxed and inside it was cleaned. Very impressed with service today. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance reset

By My15X3 on 10/3/2017 at 11:07 PM. Helped by Pawl Chyz.

Stopped to have my maintenance due date reset. While reviewing data Pawl Chyz found that my brake fluid needed flushing. Finding that I had time, he got my vehicle right into the service area and the task was completed in about an hour. Well done by Pawl who has always been an outstanding service representative fo me. Couldn't have been more pleased

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First time with dealer

By NHjanmp on 9/22/2017 at 12:50 PM. Helped by Paul.

Purchased a BMW CPO in another state and brought it here for its first state inspection. My “advisor” was helpful and friendly, and they even washed my car! My husband has had his car serviced here for years and has been very pleased.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only in for state inspection

By Car freak 226 on 9/18/2017 at 3:15 PM. Helped by Gary.

Quick state inspection as it should be. Cannot comment on dealer experience. On top their price was very reasonable. Attentive service and attitude. Can Recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Tom Bean Group on 9/15/2017 at 12:59 AM. Helped by Mike Rock (Sales) & Teddy in sales.

Michael Rock sold me a BMW X5 and I absolutely love this vehicle. When I stop by to pick up my X5 it looked amazing. The detail of the vehicle all the way down to the genius who gave me a good review of all the electrical equipment in the vehicle. I highly recommend Stratham BMW!

I would recommend this dealer.

Overall Rating

3.6  

3   Customer Service
3   Friendliness
3   Overall Experience
5   Price
4   Quality of Work

Used Car Purchase

By GoodTimes on 9/13/2017 at 10:43 AM. Helped by Can't remember.

It's a good thing I liked the car cause otherwise I probably would have not purchased here. Sales person was nice enough although didn't offer a lot of information on the particulars of the car and I left there not even sure how to work all the components. The finance person almost blew the deal altogether and not once looking at me nor listening to what I had to say. They lost a service company as a result of this experience . I think they offer great cars at great prices, just not thrilled with my experience .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Total satisfaction

By Drambuie on 9/11/2017 at 11:49 PM. Helped by Gary - Service supervisor.

Very knowledgeable and friendly atmosphere. Gary, the Service Supervisor, is very detailed oriented and a good listener. My vehicle was fixed on schedule, cost less than estimated and was cleaned inside and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace coil springs

By Nv on 9/8/2017 at 9:01 PM. Helped by Gary, Service manager and Tony, Mechanic.

I live in Kennebunk port Maine and bought my 2003 Saab at Gary Blake. I trust their service and prefer to travel to Exeter for service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Competent work done by entire staff

By Vincenzo on 9/1/2017 at 5:08 PM. Helped by Tim.

Unexpectedly complicated cause of vibrations was accurately diagnosed and remedied by having 3 rims straightened, 4 wheel alignment and test drives. Also in tank fuel pump was replaced by factory recall.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST Car-Buying Experience Ever

By Arbind on 8/12/2017 at 3:25 AM. Helped by Noah, Ken.

I have few words to describe BMW of Stratham ******HORRIBLE******SCAM******LIERS****** This is my personal experience. I went to them to get X1 very positively. I had few internet communication and given them my requirement and took appointment for moving ahead. I went to them in morning hours and they did not have any information. That was my first impression. One Sales person they have assigned and somehow, we proceed and finalized X1 and given them more than half of price as deposit and got assured that in 2-week I will get my vehicle. After 4-5 days, I did follow up to check where they are and they said they that they are still looking for them. In 1 week, they told me if you are interested in different config X1 and I told them no and they said they will find out from another dealership. I did give them couple of option in colors. After couple of days I tried them to contact them by email, phone and no response. 1-2 days I tried to call them and they stopped picking my call and stopped replying my mails. I keep calling them and finally could speak with Manager and he gave my information to one of the other manager and there was xxxx lot of miscommunication between their team. I went to BMW of Stratham first time thinking of their brand name and after seeing their response/communication, I would suggest if you really want to buy BMW, never ever go to BMW of Stratham. They do not value what they promise and their customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used purchase at Ira BMW

By Mgrogue on 7/27/2017 at 4:40 AM. Helped by Jerry Hoche.

I had a great experience at this dealer. Sales Reps were courteous and very helpful. I got all my questions answered promptly. Test drive of the vehicle was good. Vehicle delivered quickly. I would not hesitate buying here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Left with 2 cars instead of 1 dec 2016-awesome experience

By NorthshoreMA on 12/30/2016 at 2:48 PM. Helped by Susan (sales person) Kenny (GM).

1-Susan,our sales person is wonderful. We had no idea which SUV to get. She knows all the details of the car, but gave us all the space we needed to decide. Not pushy at all, but there when we needed her. Absolutely the best we have ever dealt with. 2-the GM: Kenny's job is to facilitate negotions and be the oracle of the dealership. GM's come in all flavors. Kenny is 100% honest, knowledgeable, and willing to HELP YOU determine what fits your needs financially as well as functionally. He was always available for questions, and was completely fair during our price negotiations. We each gave a little and in the end reached a very fair deal. As we told him, he was the most pleasant GM we've ever worked with. We went to trade in one car as the lease was expiring. That experience was so great, we decided to trade in our owned car and get another car from Susan. Car shopping can be stressful. Do a little research and go see Susan and Kenny. You won't be disappointed.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Rude Sales Manager

By thendi90 on 10/15/2016 at 9:27 PM. Helped by Susan Boucher, Lenny Goldwasser.

I would highly suggest if you are looking at a BMW you check out another dealer. Here is my experience. My Fiancé and I were looking for a CPO BMW and found that this dealer had several to choose from. We put in a request to set up an appointment on Thursday and said we would be there that weekend. We were interested in a specific car and inquired on it's availability. The Sales Manager Lenny Goldwasser called and left us a message the Friday before at 6:00p (when they close) stating they were looking forward to seeing us in the morning and they had pulled the car out. When we arrived, the vehicle was sold. No call, no apology just a "let me show you what else we have." Is a call so much to ask? We found a car we liked while working with Susan Boucher our sales associate. Susan was great and this review is not a reflect on her. As we were going back on pricing Larry Goldwasser came out to try to sell us the car as SMs typically do. Larry was extremely condescending and rude during our interaction. Once Larry felt like we were not going to get a deal together he rudely walked away without a handshake or closure. I discussed how we felt with Susan. On our way out we witnessed Larry screaming at Susan saying he was not disrespectful. Larry was extremely unprofessional and when I mentioned he should not yell at his associates he proceeded to get defensive and proceeded to stand up. If Larry was my employee and I witnessed such behavior he would certainly been spoken to. We left that afternoon and went to another BMW dealer in Manchester and were treated respectful and they were appreciative of our business. We left with a better car and deal that day. Think twice before you shop here. The space is beautiful but clearly the management team does not appreciate their employees or believe in truly providing an exceptional client experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Focused Dealer

By Chris Lira on 9/2/2016 at 5:53 PM. Helped by Kurt Baitz.

I'm not big on large car dealers. I tend to find them too pushy and not very customer focused. This dealer was quite different. I went in to look at a used vehicle. We were assigned to Kurt as our salesperson. He was quite personable and friendly. The first big surprise was when I told him I need to show my daughter the car as it was for her. He said, "Well, why don't you take the car and go home and show her?" That surprised and delighted me. The cost negotiation process was similar to most dealers, although much quicker and simpler and I felt very comfortable. The next big surprise was when the sale was over and we took the car home. One set of keys was missing. I texted Kurt about it and he said he'd look. After maybe two weeks a fedex package came to my door with the 2nd set of keys. I was delighted again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Thankful for referral to Kurt

By Dex on 4/19/2016 at 11:32 PM. Helped by Kurt Baitz, Derek Butts, Lennie Goldwasser,Steve Amirault.

In our search for a second car, my husband and I visited two Volvo dealerships, a Honda dealership and after a friend shared their experience with Client Advisor, Kurt Baitz, Stratham BMW. We arrived at the dealership around 11:30 on a Saturday and we're lucky enough to be greeted by Kurt. We told him that our friend recommended him and explained what we were looking for in a second car. Kurt was the best! He went above and beyond to expose us to different models of BMW based on our criteria and he never made us feel rushed or like we were a bother. After five hours and a proposed lease amount that we wanted to think about Kurt sent us on our way. Absolutely no pressure. I did some searching online and was able to find a lower lease payment at another dealer but something made me want to reach back out to BMW Stratham to see what they could do. That something was Kurt. We ended up negotiating an acceptable lease payment and picked up our new BMW a few days later. Kurt was informative about the car and worked hard to make the experience a pleasant one. In addition to Kurt the entire staff to include the General Manager Derek Butts and General Sales Manager Lennie Goldwasser were outstanding. They make you feel like you matter. I would highly recommend Kurt and Stratham BMW. I have been having a great time in my new car. I also love the MATS! Thanks for everything Kurt!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME DEALER AND AWESOME CAR

By RACHEL'S GUY on 12/28/2015 at 12:03 AM. Helped by Alex Wolf will be a GM sooner than later. That stands for General Manager, but also stands for Gentleman Mensch in his case. What a gentleman..

Hello, We are two middle aged and middle class professionals from SE MA. Yes, over 100 miles away from Stratham, NH. We own MB, Jeep and Porsche. So this wasn't our first rodeo at high-end dealerships. We are also both "high maintenance " when it comes to products and services, especially cars closing in on $100k, We are very sensitive to lies, smoke and mirrors sales tactics, shallow condescending sales personnel-- you get the idea. Let me tell you: these guys knocked our socks off. They all went above and beyond anything we ever thought was the norm. They treated us like we were there to help them, not the other way around. My wife and I were really impressed. Without any question, the trip was well well worth it.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

combative exchange

By YN1JPH on 12/17/2015 at 1:01 PM. Helped by Mr. Somebody.

first review was removed curious. wasn't looking to argue people just buy a car. it might be one thing to watch Monty Python's skit on "buying an arguement" but something completely different to actually experience it! Won't come back - recommend the management take a hard look at how treat/interact with sales prospects.... Anyone can make easy sales under perfect conditions buy that isn't how you stay in the business for the long haul....

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highest Grade

By LOLN on 10/24/2015 at 11:30 PM. Helped by Kurt Baitz, Genius.

My husband and I had an excellent experience at BMW of Stratham...mostly because our salesman was excellent and our Genius was a wonderful instructor. It is certainly a big step to decide to buy a vehicle -anytime and certainly in our case the first BMW... we felt we made an excellent decision because we were well informed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Respectful, Ready to make a deal!!!

By Msportf30 on 5/27/2015 at 5:19 PM. Helped by Kurt Baitz, Chris Thompson, Joe Maxwell, Joel Ginsburt, Scot Murby, Ken Deem.

My experience with the entire staff at BMW of Stratham was exceptional! Kurt Baitz was my Client Advisor for my ordered car and assured me that he would be there for me when the car came in. One of the other Client Adivisors, Scot Murby kept me up to date on the status of my car, all the way to the day it arrived at the dealership. Kurt was still out due to having surgery when my car arrived. Much to my surprise, the day I went to pick up my car, who was there to make sure he followed through on his promise.... Mr Kurt Baitz! Truly a man of his word. Kurt was less like a salesman and more like a guy just trying to help me find a path to owning a new BMW. I also had ordered some parts for the car from Joe Maxwell who had everything ready as promised. I also had an opportunity to meet the Shop Foreman, Ken Deem who was very knowledgable and courteous with all of my questions. He seems like a guy who would go the extra mile if your car ever had a problem. Overall, Joel Ginsburg has an all encompassing dealership that delivers on its word. Keep up the good work! Im a customer for life!

I would recommend this dealer.