Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.7  
Quality of Work
4.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST Car-Buying Experience Ever

By Arbind on 8/12/2017 at 3:25 AM. Helped by Noah, Ken.

I have few words to describe BMW of Stratham ******HORRIBLE******SCAM******LIERS****** This is my personal experience. I went to them to get X1 very positively. I had few internet communication and given them my requirement and took appointment for moving ahead. I went to them in morning hours and they did not have any information. That was my first impression. One Sales person they have assigned and somehow, we proceed and finalized X1 and given them more than half of price as deposit and got assured that in 2-week I will get my vehicle. After 4-5 days, I did follow up to check where they are and they said they that they are still looking for them. In 1 week, they told me if you are interested in different config X1 and I told them no and they said they will find out from another dealership. I did give them couple of option in colors. After couple of days I tried them to contact them by email, phone and no response. 1-2 days I tried to call them and they stopped picking my call and stopped replying my mails. I keep calling them and finally could speak with Manager and he gave my information to one of the other manager and there was xxxx lot of miscommunication between their team. I went to BMW of Stratham first time thinking of their brand name and after seeing their response/communication, I would suggest if you really want to buy BMW, never ever go to BMW of Stratham. They do not value what they promise and their customer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used purchase at Ira BMW

By Mgrogue on 7/27/2017 at 4:40 AM. Helped by Jerry Hoche.

I had a great experience at this dealer. Sales Reps were courteous and very helpful. I got all my questions answered promptly. Test drive of the vehicle was good. Vehicle delivered quickly. I would not hesitate buying here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Left with 2 cars instead of 1 dec 2016-awesome experience

By NorthshoreMA on 12/30/2016 at 2:48 PM. Helped by Susan (sales person) Kenny (GM).

1-Susan,our sales person is wonderful. We had no idea which SUV to get. She knows all the details of the car, but gave us all the space we needed to decide. Not pushy at all, but there when we needed her. Absolutely the best we have ever dealt with. 2-the GM: Kenny's job is to facilitate negotions and be the oracle of the dealership. GM's come in all flavors. Kenny is 100% honest, knowledgeable, and willing to HELP YOU determine what fits your needs financially as well as functionally. He was always available for questions, and was completely fair during our price negotiations. We each gave a little and in the end reached a very fair deal. As we told him, he was the most pleasant GM we've ever worked with. We went to trade in one car as the lease was expiring. That experience was so great, we decided to trade in our owned car and get another car from Susan. Car shopping can be stressful. Do a little research and go see Susan and Kenny. You won't be disappointed.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Rude Sales Manager

By thendi90 on 10/15/2016 at 9:27 PM. Helped by Susan Boucher, Lenny Goldwasser.

I would highly suggest if you are looking at a BMW you check out another dealer. Here is my experience. My Fiancé and I were looking for a CPO BMW and found that this dealer had several to choose from. We put in a request to set up an appointment on Thursday and said we would be there that weekend. We were interested in a specific car and inquired on it's availability. The Sales Manager Lenny Goldwasser called and left us a message the Friday before at 6:00p (when they close) stating they were looking forward to seeing us in the morning and they had pulled the car out. When we arrived, the vehicle was sold. No call, no apology just a "let me show you what else we have." Is a call so much to ask? We found a car we liked while working with Susan Boucher our sales associate. Susan was great and this review is not a reflect on her. As we were going back on pricing Larry Goldwasser came out to try to sell us the car as SMs typically do. Larry was extremely condescending and rude during our interaction. Once Larry felt like we were not going to get a deal together he rudely walked away without a handshake or closure. I discussed how we felt with Susan. On our way out we witnessed Larry screaming at Susan saying he was not disrespectful. Larry was extremely unprofessional and when I mentioned he should not yell at his associates he proceeded to get defensive and proceeded to stand up. If Larry was my employee and I witnessed such behavior he would certainly been spoken to. We left that afternoon and went to another BMW dealer in Manchester and were treated respectful and they were appreciative of our business. We left with a better car and deal that day. Think twice before you shop here. The space is beautiful but clearly the management team does not appreciate their employees or believe in truly providing an exceptional client experience.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Focused Dealer

By Chris Lira on 9/2/2016 at 5:53 PM. Helped by Kurt Baitz.

I'm not big on large car dealers. I tend to find them too pushy and not very customer focused. This dealer was quite different. I went in to look at a used vehicle. We were assigned to Kurt as our salesperson. He was quite personable and friendly. The first big surprise was when I told him I need to show my daughter the car as it was for her. He said, "Well, why don't you take the car and go home and show her?" That surprised and delighted me. The cost negotiation process was similar to most dealers, although much quicker and simpler and I felt very comfortable. The next big surprise was when the sale was over and we took the car home. One set of keys was missing. I texted Kurt about it and he said he'd look. After maybe two weeks a fedex package came to my door with the 2nd set of keys. I was delighted again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Thankful for referral to Kurt

By Dex on 4/19/2016 at 11:32 PM. Helped by Kurt Baitz, Derek Butts, Lennie Goldwasser,Steve Amirault.

In our search for a second car, my husband and I visited two Volvo dealerships, a Honda dealership and after a friend shared their experience with Client Advisor, Kurt Baitz, Stratham BMW. We arrived at the dealership around 11:30 on a Saturday and we're lucky enough to be greeted by Kurt. We told him that our friend recommended him and explained what we were looking for in a second car. Kurt was the best! He went above and beyond to expose us to different models of BMW based on our criteria and he never made us feel rushed or like we were a bother. After five hours and a proposed lease amount that we wanted to think about Kurt sent us on our way. Absolutely no pressure. I did some searching online and was able to find a lower lease payment at another dealer but something made me want to reach back out to BMW Stratham to see what they could do. That something was Kurt. We ended up negotiating an acceptable lease payment and picked up our new BMW a few days later. Kurt was informative about the car and worked hard to make the experience a pleasant one. In addition to Kurt the entire staff to include the General Manager Derek Butts and General Sales Manager Lennie Goldwasser were outstanding. They make you feel like you matter. I would highly recommend Kurt and Stratham BMW. I have been having a great time in my new car. I also love the MATS! Thanks for everything Kurt!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME DEALER AND AWESOME CAR

By RACHEL'S GUY on 12/28/2015 at 12:03 AM. Helped by Alex Wolf will be a GM sooner than later. That stands for General Manager, but also stands for Gentleman Mensch in his case. What a gentleman..

Hello, We are two middle aged and middle class professionals from SE MA. Yes, over 100 miles away from Stratham, NH. We own MB, Jeep and Porsche. So this wasn't our first rodeo at high-end dealerships. We are also both "high maintenance " when it comes to products and services, especially cars closing in on $100k, We are very sensitive to lies, smoke and mirrors sales tactics, shallow condescending sales personnel-- you get the idea. Let me tell you: these guys knocked our socks off. They all went above and beyond anything we ever thought was the norm. They treated us like we were there to help them, not the other way around. My wife and I were really impressed. Without any question, the trip was well well worth it.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

combative exchange

By YN1JPH on 12/17/2015 at 1:01 PM. Helped by Mr. Somebody.

first review was removed curious. wasn't looking to argue people just buy a car. it might be one thing to watch Monty Python's skit on "buying an arguement" but something completely different to actually experience it! Won't come back - recommend the management take a hard look at how treat/interact with sales prospects.... Anyone can make easy sales under perfect conditions buy that isn't how you stay in the business for the long haul....

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Highest Grade

By LOLN on 10/24/2015 at 11:30 PM. Helped by Kurt Baitz, Genius.

My husband and I had an excellent experience at BMW of Stratham...mostly because our salesman was excellent and our Genius was a wonderful instructor. It is certainly a big step to decide to buy a vehicle -anytime and certainly in our case the first BMW... we felt we made an excellent decision because we were well informed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Respectful, Ready to make a deal!!!

By Msportf30 on 5/27/2015 at 5:19 PM. Helped by Kurt Baitz, Chris Thompson, Joe Maxwell, Joel Ginsburt, Scot Murby, Ken Deem.

My experience with the entire staff at BMW of Stratham was exceptional! Kurt Baitz was my Client Advisor for my ordered car and assured me that he would be there for me when the car came in. One of the other Client Adivisors, Scot Murby kept me up to date on the status of my car, all the way to the day it arrived at the dealership. Kurt was still out due to having surgery when my car arrived. Much to my surprise, the day I went to pick up my car, who was there to make sure he followed through on his promise.... Mr Kurt Baitz! Truly a man of his word. Kurt was less like a salesman and more like a guy just trying to help me find a path to owning a new BMW. I also had ordered some parts for the car from Joe Maxwell who had everything ready as promised. I also had an opportunity to meet the Shop Foreman, Ken Deem who was very knowledgable and courteous with all of my questions. He seems like a guy who would go the extra mile if your car ever had a problem. Overall, Joel Ginsburg has an all encompassing dealership that delivers on its word. Keep up the good work! Im a customer for life!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding in the big 3: Sales, Service, Relationships

By Nickt on 5/13/2015 at 11:06 PM. Helped by Krystal Fowler Pope, Kurt Baitz, Joel Ginsburg.

I have had 3 BMW's from this dealership. It begins from the top. Joel Ginsburg is genuine in his approach to the customer. If I stop in for a service visit, he comes by to say hello and get caught up. Kurt Baitz is top shelf sales guy..knowledgeable, helpful, honest and key: trust. From a service standpoint, I have dealt with Adam in the past and most recently with Krystal. Two examples of their approach. I had used RainX for windshield fluid but had an indicator light go on. Adam told me that the product and BMW don't mix and they needed to replace a part. It was on BMW for the first one, no hassle whatsover and very clear that what it would mean if I used the product again. Most recently, I had bought 4 new tires, might point out I had 32,000 miles on the original tires. Less than 1 week after driving off, I rain over a nail. Krystal and the dealership replaced the tire with my cost being the service, NOT the tire. Really quite remarkable. That small gesture means I'll be a BMW/Stratham customer for life. Truly outstanding organization and people. And I should mention great cookies and coffee while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Nortonsmom on 5/8/2015 at 8:41 PM. Helped by Krystal Fowler Pope.

I cannot stress enough how great the service department is at strath am bmw. The people are always pleasant and go above and beyond. Krystal is truly the best service rep and is excellent at communicating and follow through.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW Service

By littlecindylouwho on 4/29/2015 at 10:47 AM. Helped by Krystal Fowler-Pope.

The service is unbeatable. They took my car in quickly and finished it when they said they would. Everything was done perfectly. The entire process was quick, easy and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Ultimate Car Buying Experience!

By gkmk on 3/20/2015 at 6:50 PM. Helped by Kurt Baitz, Michael Arbo and Chris Thompson.

Kurt Baitz, Michael Arbo and Chris Thompson are a credit to their profession! The whole transaction was in keeping with the BMW reputation. We bought the Ultimate Driving Machine and had Ultimate Car Buying Experience! If you are considering buying or leasing a BMW, Stratham is the only place to go!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Kurt Baitz - Best BMW salesman!

By mc3ken on 3/14/2015 at 3:22 PM. Helped by Kurt Baitz, AJ, Travis.

We have shopped for BMW cars in Peabody, Manchester, and Stratham. Kurt Baitz in Stratham offers by far the best sales experience. He will never try to sell you a car or pressure you into anything. Others on this forum have written that he is a no BS, down to earth sales person and it is all true. We only deal with Kurt for sales and usually stop by to talk to him when one of our cars is in for regular service. The service department is also the finest around; the waiting area is comfortable with a private room for working and plenty of snacks. They also have a lot of service loaners which they are more than happy to provide if you schedule a few days in advance. Even if you bought your car elsewhere, have it serviced in Stratham and get to know the wonderful staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW of Stratham Electronic Key survives washer and dryer

By perreca22 on 12/31/2014 at 3:18 PM. Helped by Kurt Baitz Victor R. Follansbee, Jr..

As a new and enthusiastic BMW of Stratham, NH customer ( 2014 white BMW 3 Series all-wheel-drive and diesel-powered Sports Wagon) my husband and I were embarrassed to call Kurt Baltz, our Client Advisor, to ask for his help upon discovering that one of our two electronic keys went through our clothes washer and dryer and, as you might expect, no loner functioned. Kurt invited us to drive to the dealership and introduced us to Victor R. Follansbee, Jr., Parts Advisor. Victor opened up the electronic device, wiped the various parts dry and asked us to leave it in his care for a for a few days for additional drying. When we returned, Victor had already reassembled the electronic device. We walked to our vehicle, pressed the button and the diesel engine sprang to life. All other systems worked flawlessly. Victor thanked us for coming by for service help, We wanted to hug him for his help, especially after he told us there was no charge for his professional and personal care. When compared to ordinary automobiles, BMW's are not inexpensive to buy or service. But BMW of Stratham delivers great value and enthusiastic support from a team of men and women who relate to those of us who choose to drive, and enjoy, the Ultimate Driving Machine! Victor and Kurt, thank you again for your extraordinary help in enabling your 78 year old married couple at RiverWoods at Exeter to enjoy your BMW safety, economy, comfort, performance and service. Dot and John

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Kurt Baitz, the very best of the best

By MichaelCapsalis on 12/18/2014 at 3:07 AM. Helped by Kurt Baitz.

Been a customer for a few years at BMW of Stratham. Kurt has been my salesperson, he is the only one I will call. You cannot go wrong with Kurt, he is the most professional and non demanding person that I have ever met in sales. I visited him last week when I called on a vechicle that was sold some time ago. We spoke and he asked me how things were going in my business. I explained that I had sold my BMW Z4 to purchase a new F 150 for my business and I already regretted it. He said they just took in a 128i convertible with ultra low mileage. I drove down and met Kurt. As usual, the car was waiting and off we went. It drove exactly like I thought it would but I could not fall in love with it because of the black color, even though it had 6600 miles on it. ( I hate black too hard to keep clean). I made an offer that was not accepted, but Kurt was 100% a pro all the way. Fast forward a few days. Kurt e-mails me to tell me the car was sold that weekend and he would be willing to look for a CPO 128i in White for me. I am looking at another one out of state, but Kurt is always the go to guy for me, always. I consider him a friend now, which is unheard of in the car business. BWM of Stratham, if you are reading this, you have a real gentleman and straight shooter on your staff, give him a raise or promotion, he represents BMW of Stratham the the best light possible. Michael Capsalis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kurt Baitz is the man!

By kmsullivan2 on 11/10/2014 at 10:35 PM. Helped by Kurt Baitz.

Buying a car, especially a BMW, can be a daunting, if not intimidating, task. Solution: the friendly, down-to-earth, no BS sales support we received from Kurt Baitz. From the beginning, Mr. Baitz asked important questions, and actually listened to our answers. At no time did he try to upsell us on any shiny new feature or gizmo -- we knew exactly what we wanted coming in, and Mr. Baitz delivered. Already looking forward to working with Kurt again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joyful Return!

By xiexie300 on 11/8/2014 at 9:17 PM. Helped by Kurt Baitz.

Thank you to everyone at BMW in Stratham, especially to Kurt Baitz, my Client Advisor. It was the BEST experience by any dealership without a doubt. Lexus in Bedford, NH could take lessons on how to treat their customers, along with how to present a lease or purchase in a timely fashion. This will be my third BMW and I'm so happy to be back! Love my new BMW!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Price
5   Quality of Work

The Ultimate Driving Machine from the Ultimate Dealer

By tmermet on 11/7/2014 at 5:01 PM. Helped by Kurt Baitz.

Kurt Baitz, you are amazing! Thanks so much for all your help getting us into our new BMW. Its been a few years since we have owned a BMW but we are thrilled to be back!

I would recommend this dealer.