Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.5  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jose was the best!

By Drmoreno on 10/3/2019 at 2:30 AM. Helped by Sarah Maya.

Jose went above and beyond to ensure we had a phenomenal experience at momentum BMW Katy. He got us the best deal possible and was extremely efficient & worked fast to get us in the exact vehicle we wanted. Highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jose M. treats you like family!

By VRCORLISS on 9/30/2019 at 6:53 PM.

I had been doing research for about a week before selecting BMW. BMW of West Houston had very competitive pricing. I sent an inquiry online and Jose contacted me on the next business day since it was a Sunday. I told him I didn't have much time for the back and forth and everything you generalizes when purchasing a vehicle. When I arrived he had four cars pulled up front so I could easily compare. He jumped around the lot looking for a car that would meet my expectations on features in addition to the price. The whole process was easy!! There were no surprises at the time to sign since everything was clearly laid out by Jose beforehand. My father who was with me struggle to walk due to back pain that Jose has had in the past as well. The next day after the purchase Jose text a few times to check on how I was doing with the new BMW 330i but even called my dad to check on him A sincere caring experience from start to whenever needed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By RW on 9/29/2019 at 10:22 PM. Helped by Papa Sene.

Went there to purchase a BMW X3; the buying process was easy, friendly and, to the point. The only issue i had was having to wait an excessive amount of time for a technician to come explain how to pair my phone, the dealership was busy so i can understand a delay - also i didn't need that level of instruction but i suppose that is part of the standard sales process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience with Angelo Maglio

By Douglas on 9/24/2019 at 12:36 AM. Helped by Angelo Maglio.

First, everyone at BMW of West Houston is fantastic! I would especially like to thank Angelo for his above and beyond communications and dedicated salesmanship.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Ashley B on 9/3/2019 at 6:53 PM. Helped by Mahamane Maiga.

I recently leased a BMW X3 and had a fabulous experience with BMW of West Houston. Mahamane Maiga helped us and was truly awesome! He was extremely professional, friendly and patient and spent a lot of time with my husband and I answering all of our questions! We were extremely happy with our experience and love the car! While, BMW of West Houston is slightly further than the downtown location, we felt the customer service was excellent and well worth the extra drive. Would highly recommend BMW of West Houston and Mahamane!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Sold me a lemon. Be really careful with their CPO warranty..

By ashman on 7/20/2019 at 5:13 PM.

Bought a lemon CPO from this dealership. Sold me a car with a lot of problems. Been pulling into the workshop many times and every time, they will always find a way to charge me and claim It is not covered by warranty. And after all this experience, they offer to buy back at a cut throat price to sell me another car. They sure are ripping tons of money from me. Worst ever trade I've ever made.... Please stay far away....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

BMW Lease experience

By MJMorris on 7/10/2019 at 12:47 AM.

Shopping for a BMW X3 for my wife to replace her leased Mini Cooper Clubman. She wanted a smaller SUV after having driven Mini’s for the past 9 years. We have purchased and leased BMW’s, Mercedes, Mini Coopers and Audi’s over many years and this experience was very pleasant. Mr Martell was professional, engaging and diligent at every step. She had some specific requirements for her vehicle and Jose found just the perfect fit. Jose was helpful in explaining all the features of the car, accommodating our schedule and getting the right vehicle. We’ll be back when we are looking for our next car.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

I Felt Like a Criminal!

By KB on 5/30/2019 at 11:09 PM. Helped by Elias Castilo, Papa Seba.

Extremely frustrating and embarassing. I was pre-approved with my CU for the loan and I was putting $10K cash down. Your store refused to accept my down payment and CU financing letter and tried forcing me to finance with BMW to take the car. The car was $12k and I was putting down $10k and you all put me through xxxx over $2k. I felt untrusted as well as being taken advantage of by typical shady dealer tactics to get sales and cars financed. I work for a CU and I promise you - I will not allow my staff to refer my members to you. You all refuse to work with me in anyway and I think that's horrible when I know I've sent members to you with drafting instructions and/or pre-approval letters for cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW of West Houston is The Only Place to Buy Your Next BMW!

By Steph on 5/9/2019 at 6:43 PM. Helped by Maria moncada.

My experience at BMW of West Houston was outstanding! I absolutely love how friendly, welcoming, and helpful all the staff was at BMW of West Houston and most importantly I love my new 2019 BMW X5. I was originally referred to Maria Moncada, who asked José Martell, to help me find my perfect BMW X5, which is exactly what he and Maria did, while ensuring that I was well versed on all the options available to me. After learning all the options available on the redesigned 2019 BMW X5, I opted to build my 2019 BMW X5 with exactly the options I wanted. My new vehicle was built and delivered to the dealership within three short weeks and I couldn’t be happier with my new BMW X5. Maria Moncada, Jose Martell, and Charles Cannon were all exceptional in making my purchase a smooth, easy transaction and I will be making all my future BMW purchases at BMW of West Houston! Thank you BMW of West Houston!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By BMW Girl on 4/11/2019 at 3:07 PM.

David McCormick is an excellent service advisor. He always gives me good insight on what services are needed done. Will always come back to center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service experience

By BMWgirl on 4/10/2019 at 5:57 PM.

Mario helped in making sure the shuttle service was quickly available so I can get to work quickly. He kept me posted on the status of my car and helped to coordinate a shuttle service to pick up on time to get back to the dealership to pick up my car. He also got me a paper estimate of a side ding on my vehicle as requested. I also purchased my vehicle back in August of 2018 through David Tubbs. He was very friendly and did a great job handling the purchase of my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 start experience

By Sue on 3/27/2019 at 3:56 AM.

Excellent Service! Jose Martell was very professional and gave us outstanding customer service. He went above and beyond like none others I’ve seen before. We will definitely be recommending him to our friends and family for future purchases, and the entire BMW West team. Y’all have blessed our family and welcome the BMW WEST team to ours. We will only buy our future vehicles from this team from here on out. THANK YOU SO MUCH JOSE AND THE BMW WEST TEAM!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Amazing experience and customer service!

By Jaxten1 on 3/22/2019 at 12:15 AM.

It all started when my wife wanted a larger vehicle as we have a new baby and our Tahoe just wasn’t cutting it with the limited rear space in the back. So, we went on cars.com and found the perfect GMC Yukon XL at an excellent price. I checked all of the sales representatives and saw that Jose Martell had the best reviews which I always go by. After arriving at the dealership, Jose took us by the hand and walked us through the entire process. He made sure that we were comfortable with all aspects of our experience in purchasing our new vehicle. I would recommend BMW of West Houston to anyone who is looking to purchase a new or used vehicle. Just ask for Jose Martell and you are sure to have a great new vehicle purchase. Plus my wife is happy as can be😉

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Attentive and knowledgable

By Ironman1 on 3/21/2019 at 8:15 PM.

My experience at BMW West Houston was very satisfying. The staff were very responsive and knew the product. Further, they kept the typically painful dealer beurocracy to tolerable level. I will return when looking for another BMW vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying my first BMW

By Esme on 3/20/2019 at 1:35 AM.

Bought my first BMW today. José was so incredibly helpful to me and my family throughout this process. Not only did he keep me updated on the car, but he also made sure that I understood everything that was happening, every step of the way. My happiness was his first priority, and I never felt confused or stressed. Everything was handled efficiently and I am so happy that José was there to help me. I highly recommend José!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience witg my M4 Purchase

By Huntie23 on 3/16/2019 at 9:35 PM.

Jose and Maria were fantastic. From the minute I got there until I drove away in my M4. Jose is really fun and easy to work with. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

First BMW purchase experience

By TT of Texas on 2/20/2019 at 9:53 PM.

We are very happy with our purchase and experiences at BMW of West Houston. Jose Martell is very personable and knowledgeable about the vehicles.  He spent a lot of time with us covering the details and made sure that all of our questions were answered.  At the end of day we felt like we’ve made the right choice of vehicle and also made a friend. We’ll definitely go back if or when we want another BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth an extra drive for me

By Ricegirl on 2/19/2019 at 2:03 PM.

I live on the north side of Houston but decided to take a drive out to BMW of West Houston because they had a new vehicle with exactly the features I wanted with a reduced price listed on their website. I'm glad I did. This dealership - and especially my salesman Jose - really went the extra mile! I wasn't sure that I would buy a new car that day but Jose put together a deal that worked perfectly for me. I had a little miscommunication with financing but Jose stepped in and resolved that promptly to my satisfaction. I love the car and had a very positive purchase experience. I will definitely be recommending this dealership to others and tell them to ask for Jose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and enjoyable car buying

By Kieleyt on 2/7/2019 at 12:52 AM.

Jose and team were great and easy to work with. The vehicle was exactly what I was looking for and the trade-in process was painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever.

By Axeldebuyl23 on 2/2/2019 at 1:42 PM.

Hello, i wanted to thank BMW, and especially Maria and Jose that we’re just amazing. The service, help and attention they provided was beyond was I could imagine. Their honesty and time was one of many reasons why I recommend this dealership. Thank you and I will definitely be back for my next purchases. Axel

I would recommend this dealer.