Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Test drive x3

By Stacy on 8/23/2019 at 9:20 PM.

I went in to test drive a x3 bmw suv. Veronica was the only one that greeted me, and was the sales rep that showed me the suv. She gave a detail showing of the suv. Unfortunately the suv wasn’t the right fit for me at the time. But if I were to purchase a car in the future, or know of someone who is buying a bmw than I would recommend Veronica as the sales rep. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive vehicle buying experience

By Magnus_fett on 8/23/2019 at 6:26 PM.

This was a good car buying experience. Veronica Tran is a knowledgeable sales person who helped us make a good decision replacing our 10 year old car. This is my 6th BMW (the 3rd from this dealership). Looking forward to all the great miles ahead.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By dthills on 8/22/2019 at 1:29 PM.

We had a wonderful experience at BMW of West St. Louis. Rami Ramadan and Steve Toppings are the best. Very helpful, knowledgeable, friendly, and down to earth team. Great job guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Car buying experience I’ve had

By jrrjeffery on 8/21/2019 at 5:35 PM.

Mike and the finance guy Bob and the owner is some of the nicest real down to earth people you will want to meet and make your car buying experience as easy and stressfree highly recommend visiting them and give them a try

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service!!!

By Pachecoe135 on 8/20/2019 at 3:19 PM.

Steve Toppins is ALWAYS my go-to guy when it comes to buying a car. I followed him from the previous dealership he worked at for many years because he’s that good!! All the vehicles we’ve bought have been through him because he truly and genuinely wants the best for you. He doesn’t pressure you to buy the most expensive or leave your comfort zone, and he caters to your needs and requests. very diligent and a blast to work with! The paperwork process can be stressful but he explains everything so you actually understand what you’re signing and we have a great time, seriously. Not to mention he just has such a welcoming personality. THANKS AGAIN STEVE!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mike K was great!

By regina.taylor421 on 8/20/2019 at 12:29 AM.

Thoroughly enjoyed working with Mike and the team at BMW West County! I didn’t feel pressured or rushed and they were very clear and descriptive about the process and working in my budget. Mike and Bob went above and being and were flexible and accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, courteous and customer focused

By Sean on 8/19/2019 at 10:09 PM.

The team at BMW of West St. Louis was top notch in my opinion. From my first interaction with Veronica and Kyle through negotiation and trade in with Brent and financing with Bob the Suntrup team was informed, open to questions, wanted to get the deal done and expedited the paperwork process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jamica on 8/17/2019 at 1:46 AM.

Rami was great he was patient and made sure it was what I wanted. He treated me like a person and not just a sale. Thank you for everything for now on I will always work with him.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Found my dream BMW!

By Jeff26 on 8/16/2019 at 11:05 AM. Helped by Edgar (BMW Genius).

We keep our cars a long time so we don’t shop for a new one very often. I actually hate the process. Brandon did a great job making it painless. We ended up with the perfect car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy Customer!

By YBN DC on 8/6/2019 at 12:28 PM.

I had a great experience purchasing a new BMW 640i GT. My salesman, Brandon was awesome in helping me navigate the rather unusual purchase from another state. I found the vehicle at BMW West of St. Louis, but live in Minnesota. Brandon immediately said, no problem and handled the entire process as if I walked into the dealership. His excellent customer service and prompt communication made everything happen seamlessly. I would definitely go back here for future vehicle purchases. Satisfied customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding.

By james.lebovitz on 8/14/2019 at 7:43 PM.

Rami did a great job. He worked closely with me to get to a deal that worked for me and for him. Thanks very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience from beginning to end!

By SAW Review on 8/12/2019 at 10:12 PM.

Overall great experience with Brandon and Bob! Very informative throughout the entire process. Both Brandon and Bob were accessible when questions needed to be answered. I look forward to potentially going back for another BMW purchase in the next 4-5 years.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excelent service

By Ricardo on 8/12/2019 at 11:58 PM.

I want to thank BMW of West St.Louis for their excellent costumer service. My sales representative Mike Kuhlmann was exceptional. Also, I would like to recognize the finance Bob Whay. I live in SC, and they made the transaction smooth despite the fact that I live in a different state. Thank you again for your service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!!

By bmwforus on 8/10/2019 at 9:40 PM.

An excellent experience overall. Best BMW dealer for miles you can find. Mike Kuhlman was fantastic and amazing to work with. A no pressure environment

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional first class friendly service

By justmarlyse on 8/10/2019 at 3:15 AM.

We both would love to buy again from Bmw in west county and look forward to working with you in the very near future A+ from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, fun and fabulous!

By renaissancerescue on 8/8/2019 at 1:59 AM.

We recently bought a new BMW X7. We had a great experience. Mike Kuhlman was our go to guy. He made it fun and friendly with absolutely no pressure. We wouldn’t hesitate to go back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior service at BMW of West County

By BethB on 8/7/2019 at 2:22 PM.

A big shout out to BMW of West County! I purchased my pre-owned BMW there on Friday 8/2/2019 and had a fantastic experience with my salesperson, Jhonny Polo. Jhonny was well-informed on all of the features of my vehicle and took time to go over them with me. His straight-forward sales approach is a breath of fresh air in an industry that can be less than forthcoming. I never felt pressured, and was treated with respect and warmth. Bob Quay in financing is also a great asset to their team. I applied for financing from my mobile phone and wrapped up the entire buying experience in about an hour. It was quick and easy! Thanks to Jhonny, Bob, and the rest of the folks that make everything run so efficiently. I definitely recommend BMW of West County for your next car purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike is marvelous!

By Anne1 on 8/7/2019 at 2:08 AM.

Mike is a trustworthy salesman that is very knowledgeable about his products. I refer all my family and friends to Mike! He is very concerned with your happiness and makes sure you are well taken care of.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Red carpet treatment, literally!

By Suzanne_d on 8/7/2019 at 2:41 AM.

We found the jeep that we had searched for right here with Veronica and Steven Toppins! Their team approach impressed us and their interest in listening to what we wanted was on target. Veronica had the red bow on the hood of the jeep and she rolled out the red carpet as she handed us the keys along with a box of chocolates. We're still smiling about the whole experience! Thanks for the memories.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

One stop shop

By was19482000 on 8/5/2019 at 10:28 PM.

We stopped by to see if I could fit in a BMW that we liked and then do the same at two or three more different dealerships. We were looking, not buying. We were looking for a program car and ended up loving a new car. Mike Kuhlmann was very helpful but not pushy. He answered all our questions and followed up when necessary. We are excited that we bought the car a week later.

I would recommend this dealer.