Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Overall Experience

Poor customer service

By Arif769 on 5/7/2019 at 5:36 PM.

I had to wait for shuttle over 2 hours. It took them to work on my car four hours. So I wait for my car to get fix. Very poor service. If they going to promise some to customer they should keep the promise.

I would not recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Thanks Seth!

By Mk193 on 4/11/2019 at 2:46 AM.

Seth was always helpful and honest, but the quality of work from the service department was not up to par. Fixed an issue, another one came up.

I would recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Apples in Bunch

By Joshua1204 on 4/6/2019 at 3:08 PM.

They have some dishonest people working on mechanical issues with the BMW cars. I purchased a 7 and 4 series from them for me and my wife. I recently paid $1,785 to have my front control arms replaced as well as a wheel alignment done on my 2012 BMW 750 LI. Apparenlty, someone loosened a bolt on my steering rack so that when I turned my steering wheel, there was an ugly loud clicking noise. After researching the problem, I took it back to the White Plains BMW, and suggested what the problem might be; it took them 2 days to find that my suggestion was accurate. They further claimed they corrected my wheel alignment, however, they said I needed 2 new front tires to have a better alignment. I paid them an extra $785 to place 2 new runflat tires in the front of the car, which were suppose to be balanced. When I received my car back, the steering sound was gone, however, the steering wheel was shaking badly when I went over 50 miles an hour. I then decided to take my car to a local bronx shop, where we found that White Plains BMW had not performed a wheel balance on my car’s new tires, as evidenced by the wheel balance machine reading at the Local Bronx shop. After paying again to have the wheels balanced, I realize that although the car drove better, there yet remained a slight “slipping” in the steering wheel. Now, since I don’t trust the mechanics at the White Plains BMW, I will take time out of my weekend plans to go to a local mechanic and pay again to make sure all of the bolts governing a wheel alignment have been correctly and safely tightened. 👎👎

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best dealership that I have worked with to find my X5.

By Rprashad07 on 3/19/2019 at 1:44 PM.

I call and spoke to Dan Caposella and told him what I want and price range. He invite me up to show the inventory in hand. I did not see the car I want but I got a feeling that he knew exactly what My family wanted. He Invited me to speak to thefinance Dept, but no pressure. Two weeks later he found the car and forwarded me all the pictures and paperwork needed to purchase. I bought it the next day... Dan call a few time to follow up and 7 months after purchasing to see how I like the car. Now I write a review to say thank you Dan my family loves the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable service and attention to detail.

By K. DeLaRosa on 12/14/2018 at 3:08 PM. Helped by Mark Davis.

The service team at Ray Catena BMW is without a doubt outstanding; however, there is one member of the car care staff who exemplifies customer service and he is Mark Davis. My new car needed care and Mark offered effortless support and direction without exception. Mark is an active listener and simply put gets the job done. He leads his team forward and it's as if he knows the answers before the question is asked. If ever there is an issue with my car I am comfortable leaving my car in Mark's care at Ray Catena BMW. Thank you for having Mark along with his service professionals on board.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for hiring the Best-In-Class client adviser

By ArnoldBarnes on 12/4/2018 at 3:36 PM. Helped by Norman Bailey.

My past experience with car sales advisors has always been unpleasant and overbearing. Norman Bailey changed this experience from the instant I met him in Ray Catena BMW of Westchester's showroom. Norman was genuine, friendly and very professional in his approach... we connected instantly! He listened more than he spoke (very rare!), getting an understanding of my needs and invested his time in closing the deal to my satisfaction on a 2018 BMW X2 purchased Dec 3rd, 2018. Mr. Bailey was very patient, not the least bit pushy, very informative, super helpful, and went above and beyond to make my car purchase a pleasant experience. Thank you Norman and Ray Catena BMW. My wife and I look forward to a long lasting relationship. Arnold Barnes

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Thank You

By Trose76 on 9/27/2018 at 3:57 PM. Helped by Mark Davis.

Had an issue with my X4 and the service staff was quick to discover my problem and schedule me an appointment for service while offering transportation to work during my vehicle being serviced.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience of my life after 20+ Car purchases

By Deceived in Nanuet on 8/25/2018 at 4:52 PM.

I purchase cars every 2 years, clearly not wise financially but I consider it my 1 guilty pleasure. My usual frequent dealer experiences are usually the dreadful process that incentivizes me to not purchase a car. I'm extremely busy work long hours and don't have time for games or BS I know what I want and consider myself very informed so I want to get right to the point and the bottom line. I must say bar none my transaction with BMW of Westchester has been beyond my expectations the most positive, customer centric experience, no hassle, transparent and respectful of my life. The total approach to the deal purchase, process and delivery is honest, transparent and customer oriented. Those are adjectives never used when describing car salesmen. I live 38 miles away and drove by multiple BMW dealers while searching for a very specific BMW and I am extremely happy I did. They have set the bar extremely high for anyone I would be purchasing a vehicle from in the future. Special shout out to Dan Capossela the ultimate gentleman that takes it to the next level in customer experience. It is one stop shopping, Dan did it all no discussing things with a finance mgr no back and forth delay tactics to sell you nonsense you don't need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Joyfull on 8/19/2018 at 8:29 PM.

Seth did an outstanding job! We were in the middle of a 3 hr trip when we hit a pothole and needed two new tires. Seth was professional, worked with urgency and even ran to bring our car around so we could get back on the road. Awesome experience. Treated us like family. Great job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By brod on 6/29/2018 at 8:26 PM.

After some less than excellent experiences with both BMW sales and service departments, it is refreshing to find a Service Advisor who actually cares about doing a good job. Purchased one car at BMW of Bridgeport and one at BMW of Westchester and after experiences with almost every BMW dealer in Fairfield County, CT as well as BMW of Westchester and Mt. Kisco, Seth is the only reason I continue to service cars at BMW and the only advisor I'll work with. He understands what is happening, keeps the customer updated throughout the entire repair or service process, is never defensive and argumentative, gets the job done, and puts the customer first. I would also highly recommend Asher Trinler at BMW of Westchester for sales for making the purchase process fast and seamless and providing a low pressure buying environment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernice Hunter is the best.

By Goody444 on 6/24/2018 at 7:41 PM.

The easiest to deal with and the most knowledgeable salesperson around.test drove the 640 gt.bernice was able to answer every question I had.setting up the deal was a easy as could be.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bernice Hunter

By Ann c on 6/6/2018 at 12:25 AM.

I would highly recommend Bernice Hunter to anyone looking to buy a BMW car. She made my sales experience stress free and enjoyable . Bernice is the ultimate professional. Ann Campbell

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

In honor of a great service advisor!

By fritzfbf on 5/11/2018 at 8:45 PM.

Joe Puleio has been my "go-to" service advisor for close to eight years. His dedication to excellent service is unwavering. He is thorough and efficient, knowledgable and trustworthy, professional yet personable. He is able to explain the technical aspects of the visit in easy-to-understand terms, gives reliable time and cost estimates, and is always open to any additional questions or concerns. I appreciate the courtesy and respect with which he interacts with his customers and colleagues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience With Ibrahim

By JanJan on 3/27/2018 at 5:12 PM. Helped by Ibrahim Dincer.

I had a great experience with Ibrahim Dincer at Westchester BMW leasing a 2018 X1. He was patient through my indeciveness and very thorough explaining my options. He made the process easy and he gave me a great deal!. The X1 is perfect! Couldn't ask for more!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with best sales rep!

By BrianE on 2/22/2018 at 11:43 PM.

After going to several dealerships and working with different sales representatives I chose Ray Catena BMW because of Dan. His dedication, hard work, professionalism, thoroughness and friendliness made it an easy decision. He returned phone calls promptly and was always available. There is no one I would rather work with. He was not too pushy and listen to what we wanted. Wish all car sales people could be more like Dan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Seth provided excellent service on my X3

By Rob55555 on 2/18/2018 at 11:51 AM.

Everything was done professionally and I was updated on the process nearly every day with a phone call from Seth. It was a pleasure to work with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bernice Hunter knows the meaning of customer service!

By VickiandMonroe on 1/27/2018 at 9:20 PM.

We have relied on Bernice for over 20 years and would not go anywhere else to purchase a BMW. We just bought our 4th BMW from her. Bernice is and always has been such a pleasure to work with. We know she has our best interests in mind. She goes out of her way to ensure we are happy and she makes herself available to us for any questions or concerns after the purchase is made. Our advice to anyone looking for a quality car is to speak with Bernice because she truly provides the highest standard of customer care and you can rest assured that you are working with a fair and honest person.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Service Advisor Jorge Ghiggia

By GotoEric on 12/14/2017 at 7:49 PM.

The first snow day of the year and my car-- with just a dusting of snow --is unable to move out of its own way. Nothing like waiting until the last minute to switch off my summer tires to all-seasons. No appointment and not sure if the dealer can schedule me in. Until I met with Jorge. "Not a problem, Eric...I'll call you later today when your car is ready." Before long, Jorge calls to tell me that the tires are on...and they also came across an engine diagnostic issue that they were able to correct as well. Jorge and his team do what they do very well. Jorge Ghiggia is a top notch service advisor. Thanks Jorge!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Stu K on 12/13/2017 at 5:11 PM.

Jorge Ghiggia, my service advisor, took very good care of me. He quickly did the initial paperwork, provided me with a shuttle to white plains mall, called me immediately when my car was ready and quickly got me into my freshly cleaned vehicle and had me on my way. All with a smile. Treated me like a V.I.P. Greatly appreciated!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service at Westchester BMW

By Jessica Elkhatib-Hynes on 12/6/2017 at 5:23 PM.

Jorge Ghiggia goes above and beyond to take care of his customers. I have been a customer at Westchester BMW for 10 years, and I would never go anywhere else.

I would recommend this dealer.