Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.1  
Price
3.8  
Quality of Work
5  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

2.5  

3   Customer Service
3   Friendliness
3   Overall Experience
1   Price

One Price/No Haggle strategy is for suckers

By rjb1970 on 6/10/2019 at 6:39 PM. Helped by Matthew Salyers.

Any person that believes working with a "one price/no haggling" dealership is in the customer's best interest deserves to lose money. This strategy is ludicrous in today's market. Shop around people! This dealership is robbing you blind! Simply driving or flying to another state, or having a vehicle shipped from an out of state dealer can, and often does end up saving you more money than buying from this dealership. This dealership was not willing to match a price on a like equipped car from another dealership! When a dealership is unwilling to complete a deal over $2K bucks for a $70K vehicle that has grown stale sitting on the lot.....you really have to question the competency of the sales managers. On a positive note, the sales person did provide me with the information that I requested in a timely manner. I completely understand that he is just following the policies of the dealership when providing pricing information to the customer and has no say or authority in completing the transaction. I do feel for these guys as I know I am not the first person to point out that their pricing scheme is out of touch with reality. When a dealership refuses to match a price on an exactly equipped (except for color) vehicle that is not a volume seller, you just have to shake your head in disbelief and take the deal at the other dealership. The dealership may be nice, big, and beautiful, but when you put lipstick on a pig....it's still a pig.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team

By Oldfart12! on 5/1/2019 at 1:00 PM. Helped by The whole TEAM.

Thank you for all the hard work and effort to find the right car for my wife. She had no interest in another White car ( my choice always). She is very happy and as the saying goes Happy Wife Happy Life. We learn this after 52 years of marriage. Again THANK YOU!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By mnjluther on 2/15/2019 at 8:59 PM. Helped by Michelle Anderson.

Michelle Anderson is awesome. Very knowledgable and responsive. Best used Mini's out there at a good price. Love my Mini Cooper S Clubman. Thanks.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
5   Quality of Work

Poor service

By classydecour@gmail.com on 1/18/2019 at 7:18 PM. Helped by None.

Customer care was not good. I bought an expensive BMW, was promised to have a windshield replaced and they did not honor that in the end. Whenever pulling In to the garage for service I am never greeted by anyone, any other dealerships I see have done so, looks a lot more professional to me for an expensive car. Service has always been not good through the years of being with them 🙁

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely pleased with this dealership

By Bright7farms on 7/11/2018 at 6:05 PM. Helped by Rosalie Isern, Jesus, Kailytn, John.

By far this has been probably the smoothest vehicle purchase we've ever made from a dealership. Granted we haven't ever dealt with BMW before so perhaps this the norm, but we were treated so very well. Everyone was exceedingly thorough and quite conscious of our time. Team work is very relevant at this business which in turn results in a fabulous guest experience. We will indeed return to this dealership for further vehicle purchases.

I would recommend this dealer.

Overall Rating

3.3  

5   Customer Service
4   Friendliness
3   Overall Experience
1   Price

NO haggle price tag means GROSSLY overpriced

By fastcar on 6/11/2018 at 4:36 PM. Helped by Percy.

Before you agree to their price tags, do a quick search of your vehicle online and see how much more they (Walser) have it listed for - it is atrocious. Some may argue that buying local is important for maintenance and service but these are high end vehicles, guaranteed with exceptional warranties from BMW (not the dealership). If you're buying a CPO or a car that is still under warranty 4/50 you're safe. Car Fax (the complete report) protects you from lemons. BMW of Wichita is a beautiful facility and their sales people are really, really great - but their price tags are ridiculous.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless experience

By Dog mom on 6/5/2018 at 11:55 PM. Helped by Mathew.

Mathew and John were very easy to work with. Mathew put up with all my craziness very tactfully and never got ruffled. He was very knowledgeable about the Mini.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

thanks Rosalie!

By Rat's Mom on 3/9/2018 at 6:37 PM. Helped by Rosalie & Jesus and countless others.

I had a very nice new (actually slightly used) car buying experience at Walser BMW. Rosalie was very thorough and quick. Overall experience was extremely positive. I highly recommend Rosalie!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By TLevi on 2/21/2018 at 4:55 AM. Helped by Percy.

I am on my third BMW and will not buy or lease from any other dealership. Percy was my salesperson and he went above and beyond to ensure that I had a great experience and answered every question I had. They entire BMW team was friendly, helpful and professional and never once pressured me.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Rosalie is the best

By Chicken man on 5/12/2017 at 4:20 PM. Helped by 2.

My wife and I throughly enjoyed our buying experience with Rosalie, very thoughtful and professional. Seek her out for your sales person. Sincerely mark and connie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend BMW of Wichita

By R&E on 4/25/2017 at 11:54 AM. Helped by Rosalie, Alan, & John.

Rosalie, Alan, & John exceeded our expectations even with living out of town. They promptly respond to all questions and offer a very fair vehicle purchasing experience. Give BMW of Wichita the opportunity to earn your business....we are happy we did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable.

By radracer on 12/6/2016 at 3:40 AM. Helped by Jesus Carrasco.

Our car buying experience was exceptional. Jesus was very professional . He was very patient with us since we live out of town and had to do alot of e-mailing and phone calls. We will be calling him about our next purchase. Richie D.

I would recommend this dealer.