Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Lease

By Egraff on 8/16/2019 at 6:46 PM.

Ken was wonderful. He made our first leasing experience so positive. He was knowledgeable, efficient, and professional. He made us feel very important and got us the exact car we wanted. We look forward to working with Ken again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By swallace on 8/14/2019 at 1:42 PM.

All staff the consumer comes in contact with are respectful and courteous. I appreciate them all! The service and sales staff have treated me very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By laugie on 8/12/2019 at 1:25 PM. Helped by Lauren Rosenbayger.

We purchased a pre-owned Acura RDX. The vehicle was in great condition and we are very satisfied with our purchase. We would definitely come back again.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

2 unnecessary 1 hour drives for service

By MDX long time owner on 7/17/2019 at 12:57 PM.

Purchased a preowned certified MDX. Very satisfied with the vehicle and the purchase experience. Had to make 2 one hour drives back to the dealership to have the back up sensors replaced. Happy with the service department and the assistance they provided, Very supportive. However, disappointed that a certified preowned vehicle that had a 182 point inspection check completed had 2 items marked 'yes' inspected and OK. but had to be returned for repairs because back up system was inoperable and turned off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PA Inspection, Oil Change, Tire Rotation

By Greg Slopek on 4/23/2019 at 2:25 PM. Helped by Marissa Zyroll, Service.

Excellent service starting with Marissa Zyroll to the technicians that serviced my vehicle. Vehicle was completed in the time frame that they projected and the waiting area is comfortable and good for taking care of business while you are waiting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Anonymous on 3/27/2019 at 2:21 PM.

As usual, nice, professional and explained what was needed and going to be done on my vehicle. Best service environment hands down! I woukd recommend highly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Emergency" stripped lug nut; drill out stud and replace

By Nick: AcurasSince91 on 2/17/2019 at 7:20 PM. Helped by Sassic, Rod.

Specifically called Rod Sassic on or about three o'clock on the day of the 'stripped lug nut stud incident'. Rod was able to find a way to "squeeze" me in at 9:30 the following day; we mutually agreed it was a potential safety hazard. I mentioned a time constraint. The (next) day of the service, Rod explained the procedure and warned that the wheel may be damaged in (and because of) the procedure. He also offered a cost for the fix. The work was completed in a timely fashion despite the fact that the appointment was made less than 24 hours prior. Best of all, the minute I left that day, I was confident that everything was fine.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
3   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Great experience overall but still subpar for luxury

By chrisg on 1/11/2019 at 12:25 AM. Helped by Rebecca MaGuire (Sales).

I started the process of leasing a new vehicle a couple days before Christmas (2018) and lucked out getting a great salesman. She excelled and was very good at making me seem like I was the only customer whether it be over e-mail, telephone, or in person. I highly recommend working with Rebecca MaGuire. The paperwork process was messy. It appears Baierl uses a lot of un-integrated computer systems. My personal information depending on what part of the dealer I was at would pull up a different address, telephone number, etc. (I've been a customer of Baierl Acura since 2016 and recently turned in an RLX. My first experience with the un-integrated system was back in 2017 when they tried to charge me for an emissions inspection even though I lived in Beaver County.) Kinda frustrating as this added close to 15 minutes to the process. I also called out the finance manager (can't remember his name) on a mistake that he blamed on the computer system. He wasn't going to change the mistake, but because I persisted, I was able to get the correct dollar value which dropped the price by a couple hundred dollars. I am still waiting for the excess miles reimbursement and contacted Acura Financial Services. They let me know the credit will show up once Baierl processes all the paperwork. It has now been close to 2 weeks since I completed the transaction and am still waiting.The Acura TLX V6 AWD Advance Package car I got drives great, however, there were a few areas where the "luxury" brand can be better maintained if there was more attention to detail. Examples: tires were underinflated off the lot by 2 - 3 PSI, there was dirt on the drivers side door that turned out to be grease. Took a while to clean off. Thirdly, the auto idle stop functionality does not work. I plan on bringing the vehicle in to be looked at in the coming days. In the pre-sale inspection checklist, everything was checked off as working and in order, but after driving close to 600 miles, still have yet to see it work. Overall, I'd recommend Baierl Acura but they (like everyone else) has room to improve. Also, the salesman who greeted me when I first entered the dealership the day I drove off the lot with the vehicle seemed miserable. He wasn't friendly, didn't smile, and seemed condescending. I let him (can't remember name but it was one of the sales people working during the early afternoon of 12/27/18) know I was here to see Rebecca and he said he would get her. He then walked away and immediately started talking to another customer. By the time he came back to let me know he was going to find Rebecca, she had already came out and started the paperwork with me. Not a good way to make a first impression (or in my case a first impression on repeat business) especially in the new facility that just opened. (it looks amazing!) The sales manager needs to train the sales staff better or maybe promote Rebecca who knows how to treat customers well. My recommendation for new and existing customers: do your homework, negotiate, trust but verify, and then write an honest review on this site. : )

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

The very best service!

By Diane on 12/12/2018 at 10:01 AM.

John Henline and the team at Baierl Acura always provide great service. He kept me updated on progress and the car wash is a nice touch. Thanks so much for your service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service call

By Joyce 123 on 11/12/2018 at 7:59 PM. Helped by Greg, shuttle driver.

accommodating for appt date/time; provided shuttle service for dr. appt.; Roddy, as usual, is the best; Greg, shuttle driver, was great. accommodated service call with our dr. appt. - did not have to make a separate trip.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fantastic

By Karen17 on 10/31/2018 at 1:49 PM.

Very professional and efficient. I drove my car to the service entrance and checked in timely. I drive from the south hills if that tells you anything! Very happy with the service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service - John Henline & Roddy Sassic are the best

By Joyce 123 on 10/23/2018 at 7:20 PM.

Ease of appointment time; car serviced in a timely manner; love the car wash. Everyone at dealership is great to work with. John & Roddy are the best. Would not trust my TL to anyone but Baierl Acura. New dealership is awesome and comfortable.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Acura MDX body repair

By Paris10 on 9/19/2018 at 6:05 PM. Helped by John and Ron weee contact people.

Passenger side door was replaced. Discovered the repaired door’s weatherproofing gasket was not installed properly. Rain and air were leaking in! Had to go back to the service department an hour away to have this fixed. There was no apology. they just made me wait. Get your car repaired elsewhere.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always professional and timely

By mzelt on 9/19/2018 at 2:01 PM.

I continue to get my Acura serviced at this dealership because they are always timely and efficient in their work. This is my second Acura and I believe that local mechanics struggle with the maintenance of these vehicles. My second car seems to be running more efficiently for a longer period of time and I believe that is because it is now being serviced correctly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Acura Maintenance

By Bruce Acura TLX on 8/29/2018 at 12:28 PM.

Set up appointment and was taken on time, given an estimated start and completion time, as well as cost. The car was finished sooner than expected and John Henline helped get me under the estimate. All work was done well and got a car wash, too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By pitsolutions on 8/22/2018 at 9:13 PM.

As usual, Rod provided excellent service and advice. Rod is always very professional, while friendly and provides a great customer experience. I can always trust Rod to provide good sound advice for my car maintenance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant, honest, extraordinary service

By Danl on 8/8/2018 at 4:19 AM. Helped by Marissa.

The instrument panel showed “check transmission “ “check emission system”. The symptoms;slippage, sputter and bang into gear . I had just arrived in Pittsburgh from my high speed drive from New Jersey when these symptoms occurred . My local contact suggested that I limp my way to Baeirl Acura service Dept. I called first and was warmly greeted by Marissa who suggested that I either drive or have it towed . It was a dreary rainy morning when I drove right up to the inside service door. John, one of several service technicians greeted me and took my information. He was reassuring suggesting that it may not be the trans - maybe just a sensor. I asked about a loaner vehicle and umbrella . I had 3 Appointments that morning . No problem. Marissa put us into a loaner and John provided an umbrella. Mid day, just as I was wrapping up my last appointment john called with the good news . It seems that I had picked up a bad batch of gas . The problem was cleared and he’ll confirm that after a 10-15 mile drive. When I returned with the loaner to pick up my car I saw that it had been washed . John then showed me an all points inspection that was performed and a service report with a $0 balance . No charge! It gets better. I want to return the umbrella and he says “keep it” I argue but to no avail . He then hands me an Acura tote bag and some sample Acura care bottles . I drove in upset and drove out with a great big smile on my face . What an incredibly positive experience !! I am delighted to recommend Baeirl’ s amazing service department

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By meticulous on 7/25/2018 at 11:09 AM.

The service team is exceptional. Rod Sassic goes out of his way consistently to assure a good experience. The service is the reason I continue buying Acuras there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Makes car buying a breeze!

By MDXmom on 7/9/2018 at 5:55 PM.

Ken was excellent during the purchase of our new Acura MDX. He did everything in his power to make everything a seamless transaction, even while we were a few hours away at work! He had the car ready to roll when we arrived that evening.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tail light replacement

By EdMDX on 6/20/2018 at 12:53 PM.

The replacement was done quickly within the warranty. The replacement part was not available but was obtained by the next day. Appointment process is simple to use and drive-in service option is a convenient option.

I would recommend this dealer.