Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By davekopp on 8/8/2019 at 5:22 PM.

Service department always treats us with respect and care. Purchased new tires a d received a great price an quick service from Rob and his staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck warranty.

By Jeff on 8/10/2019 at 9:12 PM.

Took care of my warranty issue promptly. They got the part in I needed and installed within a few days. Very efficient and painless. Thanks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

No title

By Rme25 on 7/25/2019 at 3:32 PM.

Needed a used car, they had three model and make I wanted advertised online. I reached out via email and scheduled a test ride. Was able to test it and settled on what I thought was a fair price easily. Would recommend again and again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Jim on 7/17/2019 at 12:33 PM.

Oil change tire rotation and car wash in under an hour .this was my first time at Bairel Ford and I plan to have all my cars serviced here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt and courteous

By Pacul on 7/13/2019 at 4:28 PM.

Always friendly and on time with service. Prices are fair and team is very good. I like that they was my car during each service visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a good experience!

By CT on 7/11/2019 at 2:52 PM.

I am always pleased with the service I receive at Baierl Ford. The guys working the service center go out of their way to make you feel appreciated...especially Rob! I always feel like a valued customer... thanks for making life a little easier and more pleasant!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These folks rock!

By Scott on 7/10/2019 at 2:49 PM. Helped by It was a brand new employee and her name escapes me..

I have dealt with many types of auto service centers over my lifetime. I have to say that Baierl Ford ranks among the very best. Friendly counter staff, quick to take the vehicle and start the service, great waiting area, work done correctly, and they even washed the vehicle! They have me as a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raptor

By Freeman5150 on 7/3/2019 at 11:55 AM.

Was very happy with my purchase of a 2017 raptor. I worked with Andy Henry who professional and helpful. I would highly recommended Andy for all Ford purchases.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rear clutch repair

By caroltheteach on 7/3/2019 at 9:26 PM.

I had to have my car repaired before I left for a wedding. Staff went the extra mile to make sure it was done. They even washed my car.

I would recommend this dealer.

Overall Rating

3.3  

5   Friendliness
2   Overall Experience
3   Price

Thrilled with new Truck, rest of it MEH!

By Gen2VMax on 6/24/2019 at 8:33 AM. Helped by Rich Kato.

The salesman I dealt with was Rich Kato, he was excellent. The business manager on the other hand should not be trusted and everything he says should be checked and double checked. I was pre approved by my credit union for the loan for my truck. With my down payment and my trade I was putting 28k towards the purchase of my new truck, add in an excellent credit score. I would be considered a very low risk borrower. My truck was ordered and specced the exact way I wanted it. Which is part of the Baierl experience that was great. They gave me what I wanted for my trade and ordered exactly what I wanted, so xxxxxxto that part of the deal. When ordering a truck they can take up to 8 to 10 weeks to arrive. When I decided to give my business to Baierl Ford I stated the interest rates I would qualify for to the business manager. His response was he could beat those rates. I responded fine, I don't care who the loan was with, just as long as the rates were lower. Fast forward approximately 2 months later my truck arrives I go in to finish up the paperwork. I blame myself mostly for trusting and not double checking what he got me. It was almost double what I would of gotten with my credit union. The added cost to me over the course of the loan with the higher interest rates would of been over $2,200 more. Fortunately I did his job for him and had to have a second hard credit check on my credit and refinanced my loan for half of what he got me. Saving me about $2,500 dollars and lowered my monthly payments by about $40 a month. This is just as much my fault as his. I have purchased a dozen or so new cars over the years and I always asked length of loan, interest rates, total cost, and monthly payments when the paperwork is signed, My last deal for a Jeep they quoted me something different at the time of the deal than when the paper work was signed and I was about to walk until the honored the original price. I will never trust or forget to check these guys work. They don't care about you, they are not your friends, the second you drive off the lot they don't remember who you are, so my advice treat them as such.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Friendly

By BBowles on 6/21/2019 at 2:20 PM.

The team was able to get my car fixed quick with no issues. They were kind and caring and communicated with me through the entire process.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Easy experience purchasing a SUV

By Naturegirl on 6/11/2019 at 2:34 PM.

The transition of purchasing this car was very easy. The only thing I don’t like is this no haggle pricing. You go away feeling you did not get a good deal. But I did do a lot of research before buying the car and I did get a fair deal. Everyone at the dealership was pleasant and made the purchase enjoyable. Thanks everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Baierl Ford Service - the best

By JRK on 6/8/2019 at 12:41 PM.

This time was for inspection & oil change of our 2006 Fusion which we purchased at Northland. It's been a very reliable car and has given us a pretty flashy ride since. Baierl service employees are very considerate and always want to help. Baierl has renovated the dealership & service departments into a very classy establishment while not forgetting how to treat people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above & beyond

By Dawn on 5/24/2019 at 2:25 PM.

I called & made an appointment & had to call back & change day & call back again & add more service. No problem with my calling back & back again. The repairs took longer than expected so it had to stay an extra day but they delivered it to my work. That is great service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection, was in and out within 1 hour

By Red Deb on 5/17/2019 at 3:21 PM.

Service appointment was scheduled within a reasonable time frame. I was taken on time and was done within a reasonable amount of time. They even washed my car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick Service

By presso on 4/21/2019 at 1:59 PM.

Had to have a battery replaced in my vehicle. They took my vehicle in right away and job was completed within 45 minutes. Good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent thorough and a great place to have service

By Rick123 on 4/9/2019 at 8:41 PM. Helped by Jeff the mechanic.

Staff is excellent and service mechanics are thorough and good. Rocky is a great service manager and Jeff is an excellent mechanic. I would recommend anyone to visit and see

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
2   Overall Experience
3   Quality of Work

Quick Lane Service

By Truck26 on 4/9/2019 at 12:07 PM.

No one answers the phone after calling for 30 minutes. Get nasty look when showing up 2 min before closing for the day. Comments were made about the invoice being incorrect to me when they should be addressed with the employee

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

professional people

By David888 on 4/3/2019 at 1:02 PM.

Everyone i dealt with was professional and did an excellent job. My appointment was on time, no waiting, and the job was done quickly. My truck was clean and washed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

excellent experience

By redted3815 on 2/19/2019 at 8:27 PM.

They dealt with me, and that's important. over all experience was very good. did not pressure me, but explained things to my satisfaction, truly exceptional.

I would recommend this dealer.