Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Suasan and Eddie are the best.

By srascoe13 on 5/26/2019 at 5:52 PM. Helped by Susan and Eddie..

Thank You Baja. You helped me gain my Independence back. We on the road again. Susan helped me find the right car for me and my son.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Great Service

By Angel Anderson on 5/24/2019 at 10:28 PM. Helped by Susan Felix.

Please go by Baja Motors & see Susan Felix & Doug they will hook you up. I got an Awesome Deal. I really appreciated the Excellent Customer Service they provided to me. Way to go. I got them keys!! Love it. God Bless.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This place is a joke! Dont waist your time!

By UrMoM702 on 5/22/2019 at 12:44 AM.

I was on the market to purchase a new vehicle I knew what I wanted and the price range on the vehicle They had one sitting on the lot. (Hyundai Veloster Turbo black with red trim) exactly what I was looking for! I called spoke to Lily (she was very helpful, extremely personable) once I got to the dealership to look at the car I was greeted by a gentleman told me he was the floor manager and that Lily was off and that I had to deal with him. Went inside to discuss the car sence it was really windy! He took all my information came back out of the office and told me that they needed $5,000 down. I just laughed it's a used vehicle overpriced to start out with. He told me I could not afford the vehicle and that this wasn't like a normal car lot, there was no negotiation no anything it was that price or nothing, very rude. so I asked for my driver's license back stood up shook his hand walked out. I drove to Henderson Hyundai and drove away in a brand new Veloster n with no money down and a great payment I would not recommend to go to this place these people are joke there are other options out there trust me not worth putting up with the way they talk to their customers. trying to beat them down and make them feel like they can't do anything better Worst car buying experience I've ever had

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were great from beginning to end.

By Msejay81 on 5/12/2019 at 10:37 PM. Helped by Enrique,Pepe,Silk.

They were awesome from the start of my journey to the end. I would definitely recommend Baja Auto to my friends and family members. First class all the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By joeyharvanek on 5/12/2019 at 1:10 AM.

I want to give this place a 5 star rating due to their commitment to getting me in the right car at an affordable price. Kennedy was an amazing salesman and I could not have been happier with not only my experience, but the car that I ended up purchasing! There was nothing negative about my visit, and everything was done in a concise and effective manner. I walked in with nothing and walked out with my dream car in no more than 2 and a half hours. 10/10 experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Baja auto sales

By Belushi1994 on 4/17/2019 at 10:48 PM.

Great customer service, very friendly staff. One of the best car buying experience I have had. Would definitely use them again next time I purchase a car!

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very helpful

By Ana on 3/31/2019 at 9:52 PM.

I was giving lots of help and was very happy the employees were very friendly and would come again I would come again if I need anything else

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and friendly

By Dale 777 on 3/25/2019 at 1:09 AM. Helped by Doug / manager.

The salesman was very friendly and pleasant to work with. Test drove right away and knew I wanted to purchase . I worked with the manager named Doug . I got a fair deal and the car was detailed and ready to go .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By nancimejia95 on 3/24/2019 at 6:24 PM.

Great customer service Kennedy was very helpful and always with a smile, Silviano was awesome too , They work with your budget . I highly recommend them. This dealer have a extended inventory you have a lot to choose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy buyer

By Billyboy on 3/23/2019 at 2:27 AM.

Great staff, listens to your wants and needs. When it comes to knowing how to treat customers, they are top notch. Ask questions, look at several autos and go home happy. We certainly did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Bchacon on 3/15/2019 at 8:53 PM. Helped by Eddie, Jonathan, Ray.

Really helpful & they Work with you. Real good staff . They take the time to hear you out. Positive people & real close by my house. Good

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Isai on 3/14/2019 at 9:42 PM. Helped by Ramon Gomez and Jose Murillo.

I had a great experience overall. Staff was friendly and accommodated to my needs. I had to leave to work and come back the next day and they accommodated to that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

JUST HAPPY FOR ONCE

By CHUBBIE on 3/14/2019 at 3:49 AM. Helped by BILLY, ABE, DOUG.

I LOVE HOW I WAS TREATED BY EVERYONE. WE LAUGHED TALKED AND TOOK CARE OF EVERYTHING AT THE SAME TIME. MY CREDIT IS BAD BUT THEY WORKED WITH ME AND GOT ME A GREAT DEAL I WAS HAPPY WITH WHILE STILL KEEPING IT REAL WITH ME ON EVERYTHING THAT WAS GOING ON I LOVED THAT. EVERYONE IS SO FRIENDLY THANKS BAJA AUTO SALE EAST

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Confiable

By Julian on 3/14/2019 at 3:25 AM. Helped by Rey.

They are really helpful, they find me a great deal and now I got my new 2018 . Now I just waiting for a notice to be more happy

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
5   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Crazy

By chanceb on 3/12/2019 at 5:01 AM. Helped by Gage, Kennedy, Silviano.

I bought a car here in February super nice people I had to go back to the dealership countless times 6+ Times and some of the times the person I needed to see wasn’t there and nothing was done I needed to sign paperwork and was promised a free oil change and a free tank of gas but never got it, the people that I worked with are outstanding but whatever caused me to go down there that many times needs to be fixed Gage is the Absolute best person I’ve worked with and I truly hope he moves up in the business! Kennedy is a great person and outstanding individual I really like him as a sale associate! Silviano did great on keeping me sane through this whole process The only reason I’d ever come back to buy another car is because of those 2!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

above and beyond

By jp65088 on 3/9/2019 at 10:24 PM. Helped by Kennedy aka skyler.

This was my second experience at the Baja auto location on Decatur. Kennedy was great, went out of his way to get me into my 2014 Golf!! I will definitely recommend this place easily to others and be returning for my future car needs!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Baja Auto sucks !!!

By Greg0308 on 3/9/2019 at 4:24 AM.

Very horrible place I would never recommend getting a car here they will tell you that you are pre-approved let you drive off the lot with the car before getting you financed with a bank and they will wait a whole week and they will snatch the car from up under you.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

xxxxing horrible!

By Mindyourownbusiness on 3/9/2019 at 12:05 AM. Helped by Baja west employees.

I had a deal worked out for me, i had signed all paperwork and i was told to come back the next day to pick up my key and drive off. O go the next day and i was told that my deal was void. I have a signed complete contract that says i am the legal owner of this vehicle and it's being held at baja west. I am dealing with my attourney at this moment.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Satisfied customer

By Trice on 3/5/2019 at 8:57 PM. Helped by David, Yousef.

Everyone here are amazing people. I came from a different dealership and as recommended here and left with a new car and I should also add that I am a first time buyer, I appreciate David and Yousef working with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Samuel D Ortega on 3/3/2019 at 7:14 PM. Helped by Edith, Eddie.

Had a great experience buying a car. Staff helped me find a car that I needed. Thank you for your help and persistence. I will definitely recommend Baja auto to friends and family.

I would recommend this dealer.