Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasantly suprised!!first time reviewer!

By Golfdad on 9/10/2018 at 8:24 PM. Helped by Brenda Vaccaro,Amanda Bartlett,unknown mechanic.

2500 Ram had check engine light and 4 recalls!Great! I Let's just say the reviews were not positive for most dealership service departments,including this one!Reluctantly I called and left a message and later that same day Brenda called with instructions and set an appt time. (was about a week out! Haddad rudely informed me it would be two!!) Arrived at the appt Thursday morning and was greeted with enthusiasm by my service girl Amanda. She is very pro!Real genuine and soothing in an annoying situation, like potentially not having your ride for days! I picked my truck up on Friday @5 right before quitting time at 6. Only two days! I saw zero poor attitudes and everyone was buzzing around getting things done. She also sent informative emails and reminders all throughout the process documenting everything!! I was worried for nothing,Just sayin!

I would recommend this dealer.

Overall Rating

2.8  

5   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Endangering Families For a Buck

By Screwjeep on 8/22/2018 at 12:56 AM. Helped by Jeep, Fiat Chrysler Automotive.

Had a 17 Grand Cherokee. It would shut off while driving. It happened more than once and it was not throwing a code nor could they replicate the problem. It was elevated to FCA (Fiat Chrysler Automotive) after I refused to take the vehicle back after no repair attempt was made and i was just told to take the car back. I thought if Jeep knew it was a safety issue they would absolutely help us out! I just wanted another car to live out the life of my loan or credit as a trade in. No solution was offered they just told me it needed to happen again while they drove it and I was told to pick it up. Their solution was to have me and my two babies,under 3, drive around and replicate it then have it towed in....if we didn’t die first!!! We ended up selling it to car max, apparently according to Jeep there was no problem. That’s not a good business practice to put small children in danger to make a buck. We also called the dealership to see if they would just take it back and be even, they said no. Wonder why. We lost about $13,000 in the form of our trade in, money down, payments made for a year and then had to pay $1,100 just to get rid of the car. I cannot believe how money hungry this company is. It makes me sad, I never thought such a well known dealer would treat good customers like this. So now i want to let future good customers know how they do business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales team

By Solageorgin on 8/3/2018 at 9:12 PM.

Alex was real helpful he went above and beyond showing me and informing me about all the cats I inquiring and test drove financing was real helpful as well to ensure I got the car that I was happy with I would recommend this dealership to anyone that is looking for a great car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderfully fast

By av-guy on 6/22/2018 at 5:09 AM.

Francisco did an amazing job helping me with my vehicle purchase. Knowing I was in a hurry, he corresponded with me throughout the day to be sure my credit application process was expedited. Maribel was a fantastic conversationalist and made me feel comfortable with the entire process. I will be happy to do business with Chrysler Jeep in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep

By Soccermarge on 6/22/2018 at 2:16 AM.

We had a very pleasant experience buying a new Jeep Cherokee today. Everyone we dealt with was pleasant, happy, and helpful. Thanks so much. We really appreciate your quality service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good professional sales man

By Amando,ray on 5/15/2018 at 8:41 PM.

Ive had a great experience here at Chrysler jeep fiat with the help of sales man Shawn smith , very helpful polite and professional I would recomend any one to come here to purchase a vehicle .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By CherokeeDanielle on 5/15/2018 at 12:17 AM.

This was my families 4th purchase from Bakersfield Chrysler Jeep! We always receive great service. And they are never pushy, they treat you like family! Cisco was my salesman, he was very attentive and informative about my vehicle and all new features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Sales experience ever at a dealership

By FrattaliA on 5/8/2018 at 4:13 PM.

Francisco was a great sales rep! He got me what I needed and within my timeline. I was in and out and had great customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest car buying experience ever!!

By Ryannsmom on 5/6/2018 at 12:03 AM. Helped by Geoff.

I had the pleasure of working with 2 great saleman (Geoff and Justin) as well as 2 wonderful sales managers (JR and Brad). They worked thier magic and got us a great deal. They gave us a great price on our trade. They were all vary attentive to our needs and did a great job not being pushy!! I've never gone to a dealership and not been stressed until I visited Bakersfield Jeep!! Great great job all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Missannhauser on 4/30/2018 at 9:14 PM.

Francisco has been in communication with me for over a month. I have bothered him so much to get the vehicle that I wanted and he did it! The process was amazingly quick which is what I need because I’m always on the go. Thank you so much for giving me the car of my dreams!!!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Easy and friendly!

By As2000 on 4/27/2018 at 4:43 PM. Helped by I can’t remember the other name of the man, but he was great also. He was the one that deals I beliebe he was the sales manager.

Had a great experience. Quick and easy. Not pushy at all. Our daughter is in love with her car and we are very pleased. Thank you so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very great

By Gladis on 4/18/2018 at 2:29 AM.

Helped me get the car I was looking for. Was very helpful and had a great attitude. Showed me everything about my car with great detail.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By Steven Mckeen on 4/15/2018 at 11:06 PM.

Francisco went above and beyond what a sales person should do. He respected whqt i was looking for and never pushed anything on me that I didn't want. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful experience

By auntiem on 4/15/2018 at 8:52 PM.

Very pleased with our experience at Bakersfield Chrysler Jeep. Our salesman, Francisco, was very nice and extremely knowledgeable. He took his time explaining all the features and answering our questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My sales man Francisco

By Ginger300 on 4/13/2018 at 11:24 PM.

Best experience there was my sales person Francisco, he was the most helpful, very educated in sales, the most polite salesmen I’ve ever dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend Francisco Garcia

By AnnCorpuz on 4/13/2018 at 6:14 PM.

Francisco is the beat salesman I ever came across. He is driven and puts a lot of effort into his job. I will definitely recommend my friends and family to check this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bakersfield Chrysler

By Kaaaybee on 4/10/2018 at 3:44 PM.

They are an amazing staff! Everyone is so helpful and very understanding in the car buying process. It was a smooth process and I love the car we chose!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth Transaction

By jeepbeep on 3/29/2018 at 11:05 PM.

Buying a new car can be a whole day event, however, i was pleasantly surprised at the efficiency and knowledgeable staff that i was paired with at Bakersfield Jeep, Robert was very knowledgeable of his selection and helped me narrow down my decision based on what i told him i was looking for, i absolutely love my car! The financing was hassle free and quick, Maribel has excellent customer service skills. I'll greatly recommend all my friends and family to take their business here! Keep up the good work guys, and thank you for not being pushy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Ergonzalez08 on 2/9/2018 at 8:01 AM.

Excellent customer service and very satisfied I will definitely recommend family and friends to visit Bakersfield Jeep. Rogelio is a great salesman and provided great customer service since he started helping us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PERFECT SALESMAN

By marinbreann20 on 2/7/2018 at 1:57 AM. Helped by Christopher Booth.

Francisco was perfect and amazing! He was the best salesman. He was thoughtful and caring and helped me to the fullest extent. He helped me get the car of my dreams . There needs to be more salesman like him. I definitely recommend him to everyone!!! He was AWESOME and needs a raise (: You guys are lucky to have someone like him.

I would recommend this dealer.