Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.2  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

1st time

By joymel on 8/14/2019 at 9:57 PM.

i was impressed with the service during my first new car purchase. i wanted a Kia Soul and choose Bald Hill Kia vs. Tasca Kia.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Positive experience. Everyone nice and courteous.

By Kia 1 lucy on 8/9/2019 at 4:28 PM.

Service was good. I have no complaints. I don’t remember the names of the people who waited on me but everyone is friendly and courteous. The wait while my car was serviced was not long.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Kia on 7/4/2019 at 5:10 PM. Helped by Service employees.

Need to replace the battery.Excellent job! Did not take long..I would recommend to use their services.Staff very friendly.and polite.. I was very pleased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of 2019 Sportage

By Mexuco on 6/4/2019 at 1:56 AM.

Very pleased with the way Chris Singleton handled sale, would recommend Chris and dealership. This is the 3rd Kia and the 6th car I have purchased from Bald Hill

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All the people at Baldhill Kia

By maleigh57 on 2/6/2019 at 12:52 AM. Helped by Service manager, (George or John) ??.

Very courteous, informative, and bend over to help you get a new car at a price you can afford. Great experience all around. Great job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ron on 1/25/2019 at 7:45 PM. Helped by Louis Reed and Sherry Smith.

Bald Hill KIA is a family owned dealership. So much easier to work with than the mega dealerships. No pressure, attention to detail and one on one personal attention. Very competitive pricing and a variety of inventory to select from. All in all a very positive car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Me on 10/15/2018 at 3:34 PM. Helped by Melinda marks.

Everything went exactly to my expectations and what Melinda Marks told me would happen. She was very friendly and very professional I will continue to have my Sorento serviced there with Melinda

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy customer!

By Karel on 8/23/2018 at 1:32 AM.

Excellent service, I'm thankful for all the help that they had given me. Good people, near to airport. Fast service, flexible time good price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car leasing

By Rdking on 8/15/2018 at 4:51 PM.

salesman was great, really helped me out. He took the time to explain everything.couldn’t ask for a better experience would recommend Joe Monti to all my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By MJB on 8/12/2018 at 9:26 PM. Helped by Amberlee.

Great service, they have always been great about getting the vehicle in and out quickly and efficiently while being pleasant and courteous. I highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept

By TMarcello on 5/27/2018 at 3:30 PM.

Went there for an oil change and gas cap problem. Amber and Melinda were extremely helpful. Looks like your service dept is back on track. It had lost its way the past year or so

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A great dealership

By Stasia on 5/16/2018 at 4:55 PM. Helped by Thomas Johnston and Franklin.

No snags with a lease turnover! Very fast purchase too. Dealership is first class. I got the exact right car for me. Very friendly and personable employees all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable experience.

By Chrispeixoto20 on 4/25/2018 at 9:01 PM. Helped by Thomas Johnson.

I’ve given this dealership a 5 star rating because of their customer service. I feel like they care about their customers unlike other dealerships. I appreciate the patience from Thomas Johnson I thought he was great and knew what he was talking about.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
1   Price
5   Quality of Work

Repair oil pressure switch.

By Nobody on 3/22/2018 at 3:50 PM. Helped by Mike, Melissa.

Dealer service department was outstanding. Not happy with KIA Motors. 100,000 mile warranty did not cover a critical engine component. Reason I purchased a KIA was for the warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia Sportage great 👍

By Palsey on 2/26/2018 at 7:25 AM.

I lease a new Kia Sportage and it’s the best car I ever owned.All wheel drive wonderful ride compared to the Toyota Rav .The owner Bob Jr. personally worked the deal with us and the sales person was great. I went back to the service department and was treated very well. I recommend everyone to get a car from Baldhill Kia they truly are real people.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Leased 2018 Kia Sportage

By LadyV35 on 1/16/2018 at 2:28 AM. Helped by Micheal Wheeler.

Excellent Service from the moment I walked through the door. Thank you Mike Wheeler for all your help. This whole experience was awesome because of you.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Customer Service

By jack15 on 1/12/2018 at 4:58 PM.

Excellent Service from Internet (BDC) to purchase. Deana Lackey (BDC) - Excellent Christopher Singleton - Product Specialist - Superb Both outstanding customer service, sales and follow through. An overall wonderful, stress free experience. I recommend Bald Hill Kia highly and I intend to service my vehicle there exclusively.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased 2018 Kia Optima

By VRoss on 1/3/2018 at 9:34 PM.

I recently turned in my leased 2015 Kia Optima and upgraded to a 2018 of the same make and model. I really like the Optima. I feel like you get more car for your money than other sedans. Originally I got my car a different Kia dealership in RI but decided to talk to Bald Hill about my options for my next lease for a couple reasons: my main reason being that the last Kia dealership became increasingly more difficult to work with and less then honest when it came to repairs, oil changes etc etc. The cherry on top was that it was sort of nostalgic going back to Bald Hill since that was where I bought my very first car, back in the day. Anyways -- I ended up at Bald Hill dealing with salesman Chris S. Chris is a really nice guy with a good sense of humor, pretty laid back and approachable. He didn't push me into anything, he was surprisingly patient and willing to work with me off the bat to find something that fit with my budget. The people at Bald Hill were friendly ..and the finance guy, Frank, was a joy to talk to when wrapping up the paperwork. I think the biggest incentive for me to recommend Bald Hill over the other Kia dealerships close by is their friendly (not over bearing) demeanor. I talked to a couple other dealerships and dealt with a lot of that "how can we make it so you don't walk out that door right now"-- practically puffing their feathers out to intimidate me into signing with them -- attitude -- and that just does not work well for me. I'm a calculated person who covers all of my bases -- so dealing with Chris who was willing to break things down and make the whole process digestible was refreshing. Nice guy. Don't get me wrong -- I still shopped around like any other calculated consumer. I was even awarded different pricing at another dealership but ended up back in Chris's office since they were willing to match. I went back to them because of the way they handled things from the beginning. I also met Paul, the general manager over there, he was so nice and seemed genuinely happy to get me into the car. Of course, it worked out well for us both-- they made a sale in crunch time near the end of 2017 and I got out of my lease and into a brand new car. Full tank, all full fluids full in the car -- clean as a whistle and good to go upon pick up. Now if I could just get it off of these salty winter roads and into the shining sun -- that would ideal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top knotch

By Chris 573 on 11/1/2017 at 1:00 AM.

Very informative and helpful staff mike maymon and Deanna lackey were incredible offered me precise information and were willing to help me make an informed purchase

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Baiting people in with recalls-BEWARE

By 2016Jeep on 10/20/2017 at 4:21 PM. Helped by Mike Andrea, Mike Wheeler.

Received a call from Bald Hill Kia about some recalls on my 2012 Kia Optima. Made an appointment and dropped the car off. Around 10 a.m. I received a call that all of the recalls were complete from Michael Andrea. Then came the news....the car was completely unsafe to drive. He said the front end was ready to fall apart and was sloppy and said 2 more times how dangerous the car was. I then informed him that the car was just serviced locally at my mechanic and had the tie rod done. He was quiet for a moment and then said, I am just telling you what the tech said. He gave me a price of 940.00 to fix it. Stated it needed wheel bearings and other work. I declined and picked up the car. I was not happy with this so I called the service manager Mike Wheeler. It was clear that Mike and Mike had spoken. He added some more scare tactics stating that the wheel bearing was ready to break and that it was moving 1.5 inches in and out. Told me I should think about getting a new mechanic. I drove it straight to my mechanic the next morning. He put the car on the lift and showed me the "1.5 inch movement" It was more like an 1/8. While it was on the lift I took a look at the undercoating they did under "warranty". If you look under the car from the rear it looks like they did it but as soon as you get where you can't see easily, it was not done. A kindergarten child could have done a better job. Bottom line is this is the reason most people don't trust dealerships. These guys are clearly trying scare tactics and I am sure they work on the elderly population. I will never go back there again, not even for a warranty.

I would not recommend this dealer.