Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.6  
Friendliness
3  
Overall Experience
2.6  
Price
2.6  
Quality of Work
3  
Service
1.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Buying Experience

By 1M G00D on 3/6/2019 at 1:52 PM.

This review is for two different deals, with Adrian Maddox =: 1.) I bought a used Ram 1500 from Adrian in Fall 2018. The whole experience was awesome, from start to finish. Adrian was very attentive to my needs, however, he was tied up with another customer. To ensure I was taken care of, I was paired with Scott Harper. Scott made sure the whole deal went flawlessly. There was some negotiation with my trade, but the whole deal worked out great! My husband and I are still loving our "New to us" Ram 1500. *5 out of 5 Stars* 2.) This next deal happened recently, with just Adrian. I was working a deal, remotely, for my mother who lived 3 hours away. The whole experience was great, and there was negotiation on both ends (which is GOOD). The numbers were worked out, but my mother just could not make the drive up, to finish the deal. Both my mother and I had a great experience, and highly recommend Adrian and Bachman Jeep!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst Service!

By AMA83 on 1/2/2019 at 9:48 PM.

We bought a brand new Ram 2500 Diesel truck 1.5 years ago from this dealership when it was owned by Bales. Since then, the truck has been in at least six times for the same transmission issue that has not yet been resolved. Dodge/Chrysler/Ram Corporate is now involved. Do NOT buy from this dealership - or better yet, do NOT buy Ram products. Wish someone would have warned us!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Below 1 Star Rating for Customer Service & Vehicle Service.

By UnhappyCustomer on 9/25/2018 at 9:39 PM. Helped by David Faircloth.

Callous & abrupt customer service, doesn't return phone calls, overpriced & unprofessional. They kept my vehicle for a month for a warranty issue without any results!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful Sales Staff

By Mary Ruth on 8/28/2018 at 3:37 AM. Helped by Steve Thomas.

I stopped by Bachman today to ask for help in understanding my options as my 3 year lease was nearing the expiration date. Ali Alsalman was very helpful in explaining the possibilities. I ultimately decided to purchase this time rather than leasing again. He went over the features and controls of my new Hyundai Elantra with me. I would recommend Ali as a knowledgeable salesman who is very helpful. Good job, Ali!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Deserves lower than 1 star rating!

By 2018 Transit Connect on 8/24/2018 at 4:26 AM.

Brand new 2017 Ram ProMaster City Van. Purchase from this dealership. At 5,800 miles the ac went out. Had to wait 10 days before I could get service appointment. Then was told it wasn't covered by the warranty. Rock hit the ac condenser coil. "my fault" offered no proof, no visual inspection of part.....just "my fault" NO WARRANTY COVERAGE. Bumper to bumper warranty means nothing, you pay end of story.....not quiet.....traded van immediately for a Ford Transit Connect just so that I would never have to drive on this dealership lot again. This is just one experience, I could go on.... this dealership should come with a "WARNING LABEL" BEWARE!!! PS: did I mention the Brand New Vehicle on had 5,800 miles!!!!

I would not recommend this dealer.