Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.6  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service from start to finish

By Gwrcplane on 9/18/2019 at 2:36 AM. Helped by Walter, Danger excellent costermer service,friendly.

Sales people very friendly, I went there pre approved for loan and sales person expressed to try to finance through them and I saved 3% on the interest rate and was able to purchase a nicer used car 2 years newer. They all work as a team from start to finish. Very happy.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AVOID AT ALL COSTS

By maryamatt on 8/29/2019 at 8:33 PM. Helped by Ian Mochrie, Peter Boursiquot.

They will sell you an unsafe vehicle, and lie and squirm in every which way they can so they are able to finalize the sale past the warranty time. OBSERVE EVERYTHING, that is happening with your certified pre-owned vehicle for the 90 day warranty period if you buy from them. Don't make the mistake of backing down or accepting their excuses as I did. They will sell you a lemon, and then turn around and say that you should come in again for another car and give them another sale if you are unhappy. I have never seen such unethical behavior and violations towards consumer rights from a company. I was upset with their lack of scruples that I felt it necessary to report them to the Better Business Bureau, and I urge you to do the same.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Great service and products

By PEB06 on 6/12/2019 at 7:47 PM. Helped by Justin Lazzareschi, Ian Mochrie.

I purchased a Hyundai Santa Fe from this Honda Dealership this week where Justin (Lazzareschi) was my sales rep. I sat down with Justin with a short list of items of requirements. He and I were able to quickly review their inventory while online from the comfort of his desk. Justin helped me quickly find the vehicle I wanted and we were able to close the deal with a few hours. I found the Justin and Ian Mochrie (financing manager) to be very professional, quick, and accommodating. I am very happy with the experience and I will gladly recommend them. So did I only rate them 4 stars? The one thing that annoyed me was that I arrived onsite expecting the car that I found online to be available. I discovered it, from Justin, had been sold the day before. This indicates to me that Blaise Honda is not keeping their website up-to-date with the latest information. So this is an improvement opportunity area for them. On a final note, I want to remind the reader of this post that I would recommend doing business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New to me used car

By Leech12 on 6/12/2019 at 12:01 PM. Helped by Max Goldstien, Ian Mochrie, Tonya(Allstate).

I purchased a car at this location this past weekend. It was a pleasant experience. Easily scheduled a test drive the day before, when I arrived the car was ready and I had a sales associate (Max Goldstien) ready to help. Financing (Ian)was easy as well as setting up car insurance. They work with Allstate (Tonya)but had no problem helping me set up with USAA. My only critique is that all they spoke very fast and therefore we( my mother and I) needed to stop and ask questions or for things to be repeated. Other then that it was a very nice experience and I will be bring my business back to Balise Honda

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible sales experience

By Chrispalermo on 3/2/2019 at 6:36 PM. Helped by General manager Peter.

Do not go to Balise Honda of West Warwick. They use bait and switch techniques to get you in the door with sales prices they cannot honor and then change the price of the vehicle once you are at the dealership. Horrible sales experience. The general manager Peter Boursiquot failed to respond to my complaints about the sales techniques used. Will be going to the Better Business Bureau and attorney general to make a complaint.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase a vehicle

By Robin333 on 10/31/2018 at 9:01 PM. Helped by Kyle Keegan and Jaine Mitchell.

I purchased a used vehicle which is what I needed. Justin Lazzareschi was my salesperson. He was very respectful and explained each step. Balise is lucky to have him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New lease

By Vmercurio24 on 8/7/2018 at 9:15 PM. Helped by Adams Ibrahim.

Adams is the best salesman in the biz, worked with me for a few hours trying to get me the right car for the right price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Sales Rep and a FIRST time buy

By Reparskye on 5/27/2018 at 1:15 PM. Helped by DeLaRosa.

Ms De La Rosa was very friendly and helpful. She and her team were willing to go above and beyond to help me get into a car that day. I have never had a car buying experience from a dealership but they made the whole experience smooth.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my civic

By Ray Brigidi on 4/23/2018 at 2:23 PM. Helped by Max Goldstein.

Max Goldstein did a great job helping me to lease the honda civic EX-L 2017 in January. Since then I have grown to love this car more and more. I have had accords since 1994. This new civic is not your mother's civic. It looks like the new redesigned accord with the same turbo engine. I also got extras that I would have not have gotten if I had lease an accord. I have leather seats, sunroof, remote start, heated seats, and side mirrors which really can defrost. The car is amazing and I am so glad that I came to Balise instead of the former dealership which I had leased 3 accords. No ill feelings but Balise couldn't believe that I was treated inappropriately and change is a great thing for sure. Thank you Balise and Max Goldstein.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience!

By Yarilin8 on 4/22/2018 at 2:37 PM. Helped by Michael Raboin.

I went to the dealer on a Saturday afternoon and walked in determined to walk out with a car ! The first car that Mike showed us on the website someone actually just had bought the car ! I was a little upset , the second car we saw was in my price range but I wanted more . Etc. Keyless entry, Sunroof . So we found the one aka the best car for me ! I was so happy and it was perfect! Mike was so awesome. I am starting nursing school soon and I need a reliable car thats good on gas ! Currently own a 2016 Jeep Wrangler and we all know they are not great on gas ! Great experience with Mike , he was so patient with me and wanted me to walk out the dealer with the car I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly satisfied with my experience

By Norma sanchez on 4/11/2018 at 5:53 PM.

I got 3 cars from Shawn and I can say I’m very happy with the experience and Shawn made me feel very welcomed and important while purchasing the vehicles I recommend him to everyone looking for a new vehicle at balise Honda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new vechile

By Fun loving on 4/10/2018 at 8:03 PM.

Worked with Anthony. He was friendly, honest, and easy to talk to. Especially liked the popcorn!! Would recommend the place highly. Only complaint is wait time after purchasing the car. Waited an hour after told them what time picking up the vechile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, great car

By Andycivic on 4/6/2018 at 8:59 PM.

Blaise Honda provided me superior survive and was able to answer all of my questions and concerns. They took care of all of the paperwork and allowed me to drive my new car off the lot the same day as purchasing it!

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Overall Experience
2   Price

Highly disappointed

By Carbolton on 1/26/2018 at 9:40 PM. Helped by I think his name was Anthony.

I first leased and then purchased a 2010 Civic at this dealership starting in 2010. I was so happy with the performance of the 2010 Civic that I traded it in for what I thought was an upgrade: a 2012 Civic that had a sunroof and hands-free Bluetooth for my phone. My 2010 Honda was maintained impeccably. The 2012 Civic has brake issues (the brakes were re-done with non-Honda parts and the tires that cane with the car aren’t meant to be on the Civic). The seats are pilly, the backseat seatbelt clip on closer inspection was mauled by some kind ornate animal apparently. I’m shocked it passed inspection. And the turning radius isn’t nearly as good. I never got history on the car, even after emailing many times. The transmission fluid was due for a change and wasn’t done. I’m having to do it now. $600 in repairs on a vehicle that should not need it. Also, I didn’t like the way the used-car salesman effectively took my car hostage when I first came to look at a car and moved everything from my old car to the new used one without my consent. That upset me even more. And he tried to send me on the road without insurance paperwork. I had to stick around and make sure I had it in my hand, printed from the Honda dealership. I was given a fraction of the blue book value and, at the end of the day, there were soooo many fees and hidden costs I later asked them to break down and itemize for me. It’s not worth it. Never again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experiences--for leasing & service

By Jon R. on 1/8/2018 at 2:06 AM. Helped by Esteban Santiago.

New to the area with our 2 Honda Civics (1 owned, 1 leased)--the service center has been great for ongoing maintenance over the past year, and when it came time to turn in my leased car last week for a new one, whole team was great to work with--from Catherine's courteous help in setting up a sales appointment, to sales rep Esteban Santiago, who provided thorough, full-service attention--taking care of all the details on resolving my remaining lease and getting me set up smoothly for the new one. Great to have such a full-service location nearby!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership EVER! Illegal practice!

By Bufley33 on 12/30/2017 at 12:58 AM. Helped by Mike.

Wanted to purchcase Tuscon. I was going to finance through my ctedit union. NOPE! THEY WOULD NOT TAKE A DOWN PAYMENT, COULD ONLY USE THEIR FINANCING PLUS THEY WOULD NOT TELL ME THE MONTHLY PAYMENT NOR INTEREST RATE UNTIL AFTER I PUT MY $5,000 DOWN. I NEVER HEARD OF SUCH A POLICY EVER! IS THIS ILLEGAL?

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy Car Buying Experience

By Derek D on 12/14/2017 at 5:08 AM. Helped by Ian Mochrie.

We had a great experience at Balise Honda purchasing our new vehicle, a used Honda CR-V. Mouayad was friendly, professional, and knowledgeable about the vehicle in which we were interested. He was not pushy and was easy to contact by phone or e-mail for any follow-up items. Ian in financing was personable, thorough, and patient through all of our questions. Both Mouayad and Ian showed genuine care and excellent customer service throughout the car buying process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By jcvette on 12/3/2017 at 2:21 PM. Helped by sorry men, I don't remember your names.

Let me start out by saying that I bought an Accord one week ago from another dealership not even Balise; I wanted wheel locks put on and an extra keyfob that I had bought from a private party programmed; the other dealership or the woman I spoke to from customer service tried telling me that if I didn't buy the key from them (over $120) that mine most likely wouldn't work and that many bought from somewhere else don't work and that it costs $120 just to program it..I didn't like her attitude and the wheel locks would also cost over $100 installed; I cancelled my appointment and called Balise and told them what I needed done; there were so nice and courteous and fit me in the next day. They also charged me only 1/2 of the other company and found that a filter for my heating system was filthy which the dealer who sold me the car didn't even find or fix; At first I wasn't even looking for an Accord or I would have gone to Balise. Great people. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found the best in RI

By Missgrapes72 on 12/1/2017 at 12:27 AM. Helped by Emily Descoteaux.

Finally found the best place to buy a car and that’s Balise Honda. Great people who weren’t pushy and took care of us. The sales girl Emily was the most amazing sales person I could of asked for. So blessed to have gotten her !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy New Honda

By Ms. S on 12/1/2017 at 12:04 AM. Helped by Emily Descoteaux.

I never write reviews however I felt compelled to regarding my car buying experience at Balise Honda. My sales person was Emily and she was exceptionally professional! I highly recommend anyone who is looking for a new vehicle to visit Emily. She was the deciding factor to my purchasing my new Accord at Balise. I visited many dealerships and I have to say Emily was not only the nicest sales person she was also the most knowledgeable.

I would recommend this dealer.