Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.9  
Friendliness
3.9  
Overall Experience
4  
Price
3.4  
Quality of Work
3.7  
Service
4.5  

Dealer Reviews

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Overall Rating

4.0  

4   Overall Experience

missed diagnosis of a steering issue made right

By Chris M on 11/26/2017 at 10:12 PM. Helped by David Whitely.

We took our 2008 Malibu LTZ to the Service Dept. to get a steering issue rectified. Parts were replaced over two days, but the problem was still present and the vehicle sat at the dealership for another two days. I Talked to David Whitely (service manager) and he suggested an expensive option of a frame alignment. We retrieved the car and took it to a local alignment shop. They diagnosed the problem and repaired the vehicle in one day. I took the replaced part to show David Whitely what the problem was. He admitted that their technician(s) missed the worn component that was causing the original steering issue. No blame was attached and David Whitely offered a financial compensation that was more than fair. It was a very frustrating week for my wife and I , but in the end we feel that a difficult situation was handled in a very professional and calm manner by Mr. Whitely. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Easy exciting

By Maddyxo on 9/9/2017 at 7:55 PM. Helped by Christy pattie.

Today christy pattie from here made me feel welcome and excited for my purchase I was about to make. She gave me a great deal on my car an I wouldn't of been here if it wasn't for her

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Very pleasant experience at B/W

By Bonnie Jessen on 9/17/2017 at 4:11 PM. Helped by Milad Faqiri.

I recently purchased a Buick Encore from Barnes Wheaton and with the help of Malid Faquir, I had a very nice experience doing so. I would recommend Barnes Wheaton and their staff to anyone looking to purchase a new or used car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service, rude sales person, never buy here!!!

By Kalyani on 4/11/2017 at 9:15 PM. Helped by Paul at #5-3050 king George blvd sold white Buick verano 2016.

I have been waiting for a second set of keys in the mail along with touch up paint for over 3 weeks. I still haven't received it!!! Before paying for the car I was told that I would get a good deal on heated seats and rubber Mat. After payment went through I was told they could not help me out at all with this. When the sales rep gave me temporary cheap rubber mat that did not fit properly, I mentioned this to him and he threatened to take them away in exchange for card board.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Acomodating and friendly

By Old Goat on 12/12/2016 at 1:34 AM. Helped by Manuel.

Appreciate their service department and staff. Ended up purchasing our last vehicle here because of them. They will make every attempt to fit you into your schedule, drop you off and pick you up when the vehicle is ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Milad Faqiri

By ElvisCool on 11/16/2016 at 2:35 AM. Helped by Milad Faqiri.

Thank you Milad for the great experience with our recent transaction. You embodied the S in service. We will definitely seek you out in the future! D&G Isak

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Randy Masson is the only sales person we will ever deal with

By Dman Forever on 11/9/2016 at 1:34 AM. Helped by Randy Masson, Bill Tetlock, Miranda Segal.

Was shopping for a new truck. Met Randy Masson and the deal was done. He is the most knowledgeable truck salesperson we have ever met. Go see this guy when you are in the market for a new Chevy or GMC. You will not regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck

By Maxim Verchinski on 9/22/2016 at 5:00 PM. Helped by Manuel Lugo.

Been shopping for truck for few month, drove by dealership just to see, i saw a truck and felt it that is my truck ! So i went talk to people they were very friendly and helpfull, sales person Manuel Lugo told all about truck and was very helpful , i would recommend my friends to go see him and just experience it,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Matrixee37 on 7/12/2016 at 10:08 PM. Helped by Egan Christopher.

Guys are quick and helpful, made sure I had transportation, were prompt in contacting me when my vehicle was ready. Service with a smile thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Barnes Wheaton = GARBAGE

By Cody on 4/30/2016 at 10:25 PM. Helped by Sunny, Cherise, Larry Holcraft, Eric Knight.

Zero stars I was looking around to buy my first car, went to a couple of dealers (OpenRoad Infiniti/Audi, Jonker Nissan, Preston Cadillac, King George Nissan) and some used-car lots. I eventually ended up at Barnes Wheaton GM South Surrey. Whilst taking a look at their selection of used cars, I was (unfortunately) spotted by one of their sales advisors. He was a timid, inexperienced, unconfident young man no more than a few years older than I. He did his best to drive me towards me their rather unflattering inventory of used vehicles. Unimpressed I began to take my leave when a red sedan took my attention. I went back inside the building and inquired about the vehicle with him. After some negotiating, he said that there was a similar vehicle in their nearby storage lot with the options and feature that I was looking for. He said he could get it transferred to the lot next-day so that I could take a look at it, I agreed and left. The next day, after work, literally minutes before I arrived at the dealership per mine and the sales advisor's agreed upon time - I receive a call from an unrecognized number. I answer it - it's another sales advisor from Barnes Wheaton GM South Surrey. His name was Sunny. He gave me a spiel about how the original sales advisor was unavailable and that he was covering for him. He insisted that I meet him. I did and he had the car there. Took it for a quick test drive up highway 99 and then down highway 10. Liked the car. Loved the features. We get back to the lot and get down to the nitty-gritty of negotiating a deal. Sunny is an experienced sales advisor and knows what he's doing. He has the deal locked and I barely get $2000 off of the list price. See, the main selling point in the deal was the 0% financing. I figured I was getting a pretty good deal. I had never bought or owned a vehicle before and had no idea how financing worked - and they knew this at Barnes Wheaton GM South Surrey and used it to their advantage. After waiting a week for the finance to be approved, I get a call from another unrecognized number. I answer it and it's Cherise - another sales advisor. According to her there were "problems" with the financing. A car loan I had co-signed a few years earlier was impeding the deal. She told me she would "work harder" for the financing. A few hours later she calls again and said that I had been approved. Great, right? I tell her I'll be in to pick up the car and sign the documents the following Saturday. Saturday comes. I meet Cherise, she takes my certified cheque for $5000 and leaves with the insurance agent. After purchasing the car insurance I head back into Cherise’s office. She lays the sales contract in front of me and tells me to sign it. I give it a quick read and stop at the part where it says the financing rate. It doesn’t say 0% like it’s supposed to. It said 7.49%! She never mentioned this! Not on any one of the phone conversations, when I came to dealership with my xxxx $5000 in hand or when I was buying the freaking car insurance!! She coerces and persuades me to sign the sales contract, making claims that it’s “not a big deal” and that “everyone pays financing”. Being a young and naïve person I sign the sales contract. Her attitude changes and she seems to be quite relieved and happy with her herself. A few minutes later she takes me outside onto the lot and we head to the car. She stops, hands me the keys and says thanks. She walks off and I’m standing there realizing that I just bought my very first car, a compact sedan, for nearly $40,000. A car that was listed at $27,000. A few days go by and I just say to myself that I have to return this money-pit before it’s too late. I attempt to talk to Cherise by phone. She was extremely rude and argumentative, stating “too bad”. I tell her that I’m going to speak with her General Manager and she mockingly tells me to “go ahead” and that he “wouldn’t even bother to waste his time” with me. I am beyond pissed off by now. I go to the dealership and demand to speak with Larry Holcraft, the General Manager. He was in a meeting with product salesmen so I waited. And waited. Finally he emerges from his office on the second floor and I approach him. I lay it all out there for him. He said he wants to meet with myself, Cherise and Eric Knight (the sales manager). Nearly a week has gone by at this point. Larry keeps putting off the meeting making claims that Cherise has the day off or Eric is unavailable. Finally this big meeting occurs. Cherise accuses me of calling her names and berating her on the telephone – completely unfounded garbage. Larry and Eric deflect the fact that I was bent over and rail-roaded in the deal. They make excuses and offer a meaningless “$250 service coupon” for use at their store. As if I would ever take my vehicle to be serviced by them! Not to mention that they charged a whopping $1210 in documentation fees – something that shouldn’t be more than $400 to $500!! Nothing is resolved after this meeting. In the end they screwed me, a young first-time car buyer, right over. No one should buy a vehicle from any of the Barnes Wheaton stores, including their Harley-Davidson store in Langley. And no one should be purchasing parts or having service done at any of their stores either. TL;DR: If ANYONE is in need of a Chevrolet GMC Cadillac product, please avoid Barnes Wheaton altogether. There are plenty of alternatives: Dueck GM, Eagle-Ridge GM, Carter GM or Murray GM.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome place with great people

By ScorchedCat on 8/4/2015 at 10:16 PM. Helped by peter skraban.

i could not have asked for a better team to help me select the right car. I came in not knowing what I wanted and the sales team there was very patient and asked all the right questions.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Incompetent

By Jim. R on 1/20/2015 at 5:03 PM. Helped by Adam and David.

Completely incompetent service, left my wife's car there for two months, they changed a bunch of expensive parts at our expense, when it was just a crankshaft sensor. The whole job should have cost about $200.00. Worse yet it never ran properly when we picked it up. David the service Manager and Adam the service advisor have a complete lack of integrity. The service techs clearly had no trouble shooting skills as they were all over the place, just guessing at what the problem could be.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super helpful friendly service. I drove out of my way to...

By Equinox2011 on 3/20/2013 at 1:11 AM. Helped by Christine (service) Joan (front desk).

Super helpful friendly service. I drove out of my way to get better service than I was getting locally and it paid off. Very pleased!

I would recommend this dealer.