Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
2.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Very good service .. bought my car in 1-1/2 day after...

By Wai wai on 9/30/2019 at 7:37 PM. Helped by Paul Santaera, Lauren McOuat, Ian.

Very good service .. bought my car in 1-1/2 day after knowing the price and option. The reply are very fast and clear Employees are very friendly ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just the right amount of attentiveness.

By Richard on 9/26/2019 at 6:12 PM. Helped by Paul Santaera, Carolyn Gilmore, Ian Ross, Lauren McOuat.

This is the 2nd purchase of a new Forester. No pressure and just the right amount of attentiveness. They did not try to upsell. It was a very good experience from the test drives with Carolyn to the deal making with Paul to the delivery with Ian and the paperwork with Lauren. I didn't know they had a loyalty program that will save me some money too!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Attentive, professional service at Barrie Subaru

By joseph on 7/31/2019 at 1:48 AM. Helped by Paul Santaera.

Just bought a 2019 Impreza from Barrie Subaru. This is the fifth vehicle I have leased/purchased there - Paul Santaera is the salesperson. Solid, timely, professional support .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Subaru Impreza HB

By Happy driver on 7/22/2019 at 3:26 PM. Helped by Paul, Lauren, Ian, Rah.

What a great experience!! Paul, Ian, Lauren, and Rah were great to deal with throughout the buying cycle. Straight-forward, no BS and said what they were going to do from the start. In a world with dealerships on nearly every corner it is refreshing to get honest help. Look forward to buying from them in the future.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Can't get my STI in for Airbag Safety Recall - Dangerous!!

By Jamie Gilmore on 7/11/2019 at 4:08 PM. Helped by Ginger at Barrie Subaru, Stephanie at Barrie Subaru, Sumaiyah at Subaru Canada.

20190603 - Called to set up appointment. Was told "taking a couple of weeks getting parts in" and they would call me back. They never called back. 20190807 - Called - "Customer not Available" message on multiple calls. Phones seemed out of Order. 20190711 - Called at 9:28 - music on hold for 3 minutes, then had to leave message. Left a very detailed message. No Call back. 20190711 11:36 Called back to Barrie Subaru as no call back. Stephanie answered. I am now told that I am 343 on the list. She would NOT tell me how many ahead of me that were still outstanding. She said they had ordered enough parts to do to 332. She would not give me any timeframe for when my recall service on the Airbag could be done!!!! I asked for a very broad guess at timing. She refused to provide one. 20190711 - 11:50 - Called Subaru Canada - now on hold 10 minutes after being told, "Just give me one sec, OK".

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We found every one very experienced and knowledgeable.

By cargirl maureen 567 on 7/3/2019 at 1:06 PM. Helped by Paul Santaero. Ian Ross and Lauen.

Paul Santaera is great. A very efficient, professional and friendly. The demonstration of all the control and features given by Ian Ross was excellent - he was very very helpful - I felt confident to drive home.; Lauen was also very wonderful to us..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job!

By Brenda northern ontario on 6/27/2019 at 1:28 PM. Helped by Paul Santaera, Ian ? , Lauren McQuat..

It was easy to set up an appointment that went with my schedule which I appreciated because I live 1hr and 40 min. away. Paul Santaera was friendly and comfortable to deal with. No pressure. He was able to answer all my questions and helped me get an affordable monthly payment. I really love the Suburu Crosstreck touring model. Its just the right height for getting in and out of, excellent on gas, lots of storage room, and comfortable to drive. Handles well on the windy roads I have up north and is just fun to drive. Love the colour roo. I look forward to continued business in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car I've ever owned

By ash1 on 6/26/2019 at 1:06 PM. Helped by Lauren McOuat.

Paul Santaera is great. Easy process to find the right car that would fit my needs for the right price. The service was exceptional and I couldn't be happier with the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience, end to end.

By deeh on 6/19/2019 at 1:35 PM. Helped by Paul Santaera, Lauren McQuat.

A good and pretty much flawless experience, end to end. The service was competent, efficient, professional, and friendly from the first communication to the final goodbye. The car was immaculate, apart from a few external scratches that go with the territory of it being a used car. There have been no surprises since getting it home a week ago. I was given a thorough demonstration of all the controls and features. They got me processed on the same day, saving me a second long trip. It felt safe buying a used Subaru from a Subaru dealer because they truly know the vehicle and they have a larger reputation to maintain.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new Outback and received excellent service.

By Subaru owner on 6/19/2019 at 1:28 PM. Helped by Paul Santaera, Lauren McOuat and Ian.

We returned an Outback at the end of lease and decided to buy a new Outback. Paul Santaera is extremely knowledgeable and offered an attractive deal. Lauren McOuat took us through the purchase and financing process very effectively. Ian’s orientation of the new features of the Outback set us up for success. It was great dealing with the Barrie Subaru team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying made easy

By ForesterSport19 on 5/22/2019 at 12:42 AM. Helped by Paul.

It was a very quick and painless process buying our forester through Paul at Barrie Subaru. He got right to the point, no gimmicks, and did everything he needed to do to sell us the car. He kept us updated on the car’s shipping status and made the whole process very easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent as usual!!

By Gary on 5/14/2019 at 2:19 PM. Helped by Paul Santaera.

This is my third car from BARRIE Subaru and they’ve always made sure to help me get the deal that I want. It’s always been easy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, efficient and no BS.

By HRH on 5/10/2019 at 1:08 PM. Helped by Paul Santaera, Ian and Lauren.

We can't say enough about the professional, courteous service we received from Paul Santaera, Ian, Lauren and the rest of the staff at Barrie Subaru. Being from out of town, Paul was quick to respond to any questions we had in the purchasing process of our two new Subarus. He was efficient in delivering the most competitive quote for the new vehicles and trade-in value for our older vehicle without the need for back and forth bartering. The staff made the purchasing process smooth and easy and provided a detailed overview of the vehicles and their workings at the time of pick-up. I would highly recommend Paul and the Barrie Subaru team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Outback Premier Purchase

By JPD on 5/9/2019 at 4:05 PM. Helped by Paul Santaera.

Paul and the team at Barrie Subaru are a pleasure to deal with. The vehicle was all cleaned and ready for a quick pick-up, and I was given a very comprehensive tutorial of all the on board and safety technology. When buying a new vehicle, especially a Subaru, I would always choose Barrie Subaru.

I would recommend this dealer.

Overall Rating

2.0  

2   Overall Experience

Subaru brand - great! Dealership - not so much

By DisappointedForesterOwner on 5/8/2019 at 11:57 PM. Helped by Chelsea.

2015 Forester coming off 4 year lease January 2019. Safety passed "easily" (39,000km). Four months and 2000km later needs brakes to pass another safety! Possible? I suppose. Do I believe it? Not even a little bit. Subaru brand - highly recommended. Dealership - not so much!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Subaru Outback

By countrygal on 5/7/2019 at 5:08 PM. Helped by Paul, Lauren and Ian.

I felt confident buying the Subaru Outback because I have heard many great things about their vehicles. I was not happy with the other manufacturers I met and test drove with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Kyle on 4/30/2019 at 4:40 PM. Helped by Paul,Christian,Chelsea.

This is our 5th car we bought from Barrie Subaru. Everyone at the dealership is great. From Paul and Christian in sales to Chelsea in service. Will definitely be coming back for cars in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy stress free experience

By Thatblackbrz on 4/20/2019 at 1:42 PM. Helped by Paul Santaera, Ian Ross, Lauren McOuat.

I went into Barrie Subaru looking to buy a car. The staff there was extremely welcoming and helpful, the whole experience was quick and easy. The sales staff helped me compare a couple different models to see what one worked best for me and my budget. Over all it was an awesome experience and i will be back in the future for my next car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience. Amazing service.

By Fawcett007 on 4/13/2019 at 12:51 AM. Helped by Paul Santaera, Steven (accounting), Ginger(Maintenance desk),Crispin Hudson.

April 6 2019. I was extremely pleased with the knowledge and experience from Barrie Subaru and their employees. Salesman Paul Santaera made me feel right at home from the moment I walked in. From a warm greating to helping me find exactly the car I was looking for. I would recommend him to anyone. Extreamly easy to talk to, also listened to what I was looking for and help me get into a new 2019 STI. With help from Steven in accounting. Who help me set my payments and extra protection packages. I was very impresed with the rubberized undercoat he recomend along with the 3M protection. A few days after my purchase I was washing new dust off and noticed some what looked like white spots on inside of my rally blue hood scoop. I couldn't seem to scrub them off and having the new car jitters I called down to Paul who directed me to the service department. I talked with Ginger who notified me I could drop by at Any Time for one of their detailers to have a look. I dropped by the following day talked with Ginger. Who after helping me answer some questions I had about certain trunk stored car batteries directed me to the manager Crispin Hudson. Crispin went directly to the car with myself to have a look. Figured it was overspray from buffing that had baked on and that they could take care of it no problem. I asked about possibly getting it in for an oil change even tho it was only at 900k. It was very busy in the shop, as I could see. I did just stop in with no real appointment and didn't truly need an oil change. Within an hour of me getting there my oil was changed and my Hood was fixed and they also look at my back passenger rotor witch had some grooves I had mentioned to Crispin. Barrie Subaru from the start of buying my car right through to the 1st service was an excellent experience. Iam more then happy with my new STI and the time I spent at Barrie Subaru. I would highly recommend to anyone. Go check them out, ask for Paul Santaera. You'll be happy you did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knowledgeable staff and friendly

By Don159 on 4/11/2019 at 11:51 AM. Helped by Paul Santaera, Lauren McOuat, Ian Ross.

Paul Santaera helped me through my decision because he was knowledgeable about everything I asked him. He provided me with some additional information that really helped decided on the WRX and the Subaru brand. Al staff were friendly.

I would recommend this dealer.