Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
5  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By Loretta on 7/14/2019 at 5:17 PM. Helped by Barry and Steve and Stan.

Got a great car, All the guys very helpful very friendly. got a 2 year warranty awesome experience! would gladly recommend this dealership to all my friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress Free

By TC on 6/7/2019 at 4:50 PM. Helped by Harley Hensley, Kevin Hues.

This is the third vehicle that I purchased from Basic Auto and it was another stress free buying experience. Kevin and Harley found the vehicle that I wanted, priced it fairly, and I bought it. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience

By tdimiller on 3/7/2019 at 2:04 AM. Helped by Harley Hensley, Scott.

Harley was our salesperson. He was very friendly, honest and upfront. My husband had called the day before and told him what we were looking for and when we showed up he had several models of the Nissan waiting for us to look at and test drive. We told him what we were looking to pay on a monthly basis and how much we had to put down. He was not pushy and did not try to sell us anything we could not afford. This is definitely a no pressure sale. The process was so easy I was concerned at first but after talking with Scott the financial manager we left very satisfied. I highly recommend this dealership to anyone looking to purchase a quality car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

well done

By silvergal on 1/23/2019 at 11:18 PM. Helped by Harley and Steve..

Harley Hensley was my salesman and he made the process easy for me, had the car I wanted and were wonderful working a trade. My husband and I will be stopping there again for a truck for him in the near future,Great Experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Recommended Dealer

By Carolyn on 11/27/2018 at 8:41 PM. Helped by Harley, Business Magager.

Harley was our sales person. He was friendly, knowledgeable, and above all - not pushy. The entire staff at Basic was easy to talk to and deal with. The car we bought was clean and in very nice condition, and a price was negotiated that I felt was fair. I would recommend this dealership if you are looking for a good used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always got a great deal on a dependable car.

By Tuksensei on 11/24/2018 at 9:45 PM. Helped by Kory, Harley.

I moved to Richmond VA 15 years ago and was fortunate to find Basic Auto Sales when the engine in my old Suburban died.. Since then I purchased 8 vehicles for myself and family.. I got a faif deal each time and each vehicle was dependable.. The staff has always been friendly, helpful and combatant.. When I'm in the market again Basic is the only place I'll go..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Friendly staff, very knowledgeable, will return!

By sylvia13 on 9/3/2018 at 12:14 PM. Helped by Harvey, Connor and Steve.

Very pleasant group of staff to work with. They provided the best quality and very reasonable priced Ford F-150. Enjoyed our interaction with Harvey, Connor and Steve. They are a great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly team. Great car. Fair price.

By Terry on 5/11/2018 at 6:38 PM. Helped by Barry, Harley, and the Office Manager.

Just bought a 2007 Acura SUV from Basic Auto. Every person in the office was warm and engaging. We negotiated a fair price. Car was fully detailed and beautiful when I picked it up. Promptly addressed two issues I pointed when I first drove the car. Will go there again.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Can't recommend someone who isn't honest and upfront

By Leighton on 5/6/2018 at 5:42 PM. Helped by Steve Perlish.

Have now bought 2 cars here. This would have been a glowing rating but during the purchase process for the 2.d car there was a snag with the financing over the price. In order to fix it we were told "we are just going to lower the cost of the car." What really happened was they just canceled our service contract. This contract was one of the reasons I chose the vehicle and was ok with paying a little more. I cannot honestly write a positive review for someone who would take out part of the sale agreement and not mention it to their customer at all. A lie of omission is still a lie.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealer and very helpfuul

By Christaddict on 2/8/2018 at 2:53 PM. Helped by Stan, Steve, and new manager I beleive his name is Kevin.

I have bought 2 automobiles here. The first time they were very helpful and got me into a nice Jeep at a good deal. The 2nd time the place was under new management and it was as though nothing just change.The new manager was super helpful. The salesman was a very nice guy. And the Steve the finance manager is always on top of his job. I feel they gave me an even better deal than I got the first time. I would recommend this place 100%.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By GREG LEE on 11/29/2017 at 2:25 PM. Helped by Harley Hensley.

Got a great deal and great service. I would recommend this dealership to all family and friends. The vehicle was in great condition. Entire staff was very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great! Love my vehicle

By Cindy on 11/29/2017 at 2:23 PM. Helped by Harley, Greg.

Love my new car. Had a great experience with Harley. Would recommend to anyone. Vehicle looks like new. Very customer oriented. Would buy from again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Horrible experience

By Stephen S. on 3/26/2017 at 2:23 PM. Helped by Eugene.

Went to Basic to look at a Corvette. The deal I negotiated was a good deal. Dealt with Eugene, the manager of the West Broad St. sore in Richmond. He let us take the car over the weekend to test drive & have it checked out. The car was out of gas so he got a salesman to go get a gas can filled. He then told us to put gas in it & he would reimburse us on Monday when we brought the car back. We drove to Glen Allen to see some friends and then we were going to go to dinner. When we left the car would not start. I called Eugene & he told me me his towing company couldn't tow & I had to arrange the tow & he would reimburse me. I asked him who is towing company was & I called them & they came & towed the '04 Corvette & they took us with them to pick up our car. When it came time to reimburse us for the gas he said he would mail the check. I did not trust him after that as he lied about the tow truck. Since we had such a horrible experience & ruined our dinner plans for Saturday night Eugene agreed that the dealership would treat us to dinner. Another lie. The carpets in the Corvette were wet & I think the car may have been in an accident. I finally was reimbursed for the gas but had to drive to Ashland, Basic's home office. Eugene yelled & screamed at me on the phone Monday when I asked about the gas reimbursement. A rude, crude nasty man. He should not be a sales manager. Horrible car buying experience. Zero star rating!!! Several weeks later Corvette still there. Something wrong with it & them. Do not buy a car at Basic Auto Sales!!!! Stephen S.

I would not recommend this dealer.

Overall Rating

3.2  

5   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

could have been better

By bige on 3/3/2017 at 12:06 AM. Helped by mike.

i gave it two stars because it started out to be a very good dealership but when i started haveing trouble the third day of haveing the car all i recived was the run arounds and promises of a call back the problem never got fix then i had a second problem after 7 months of haveing this car in which once again getting promises of a call back which never happened so i had to come out of my pockets to pay for repaires i don,t think they belive in makeing the custorma happy

I would not recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Started great - not ending well

By Tracystwins on 7/27/2016 at 1:00 PM. Helped by Harley.

I had an awesome experience picking out the car and going through the process. Our salesman was nice, very helpful and worked to get the exact car I wanted. Now on to day 2 where we get a phone call stating there may be an issue with the loan. This is Wednesday. We were told that we would receive a phone call by the end of the day Friday, Monday and then Tuesday on whether we get to keep the car or not. We are now on day 8 and have received no phone calls that were promised and we still have no idea whether we have to return the car or not. And to make matters worse, the wonderful salesman that we encountered when we bought the car is now rude with us and very short as he tries to get off the phone with us. I am disappointed of the stress that this dealership has put us through and at this point, I hope the loan does not go through and we can just get our money back. At least the finance department has been nice on the phone but I do wish they would stop saying they will call us back and then they don't. We will probably get our tags on the car before we find out if the loan is approved or not.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought Several Cars Over The Years

By Greg on 4/18/2016 at 5:27 PM. Helped by Scott.

I have bought multiple cars over the years from Basic Auto Sales. The most recent was a 2009 Ford Expedition. The sales person provided very good customer service while not being pushy and seemed to care about what our needs were more than simply selling us a car. I originally had planned to buy a Suburban but they showed me an Expedition EL with nice options at a great price. Since then, they have also serviced both of my vehicles and continually provide high customer service at a good price.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Buyer Beware - Cliche of a Used Car Dealer

By Matt_R on 2/14/2016 at 11:24 PM. Helped by Joe Duvall.

I am writing to amend my review of this dealership previously written on October 26, 2015. As mentioned, my family came in to purchase an advertised Chrysler van that was ultimately replaced with a different vehicle, which we purchased. through serendipitous events the rear lift-gate came to be dented. When i brought the car to a body shop i was advised that half the lift-gate was putty having been repaired from a major accident. Furthermore, that there had been extensive cover up body work to the rear driver side of the vehicle. The car fax showed no accidents, but a second body shop confirmed the amount of repair due to damage. When i brought this to the attention of Basic Auto and insisted that they repair the lift-gate to its original structural integrity - AS A MATTER of safety for me and my family, they explained that they sold it based on the car fax and it was my problem. I could pay them to fix it but that was the extent of it. Furthermore, and incredulously, they told me that they also were misled by the car fax report and therefore they are as much a victim as i was. Of course this did not prevent them from charging me the full mark up at the point of sale and refusing any follow up. I will say that Joe Duval, the sales person, did step up and try to intercede on my behalf with management/service but his efforts were as fruitless. So my warning to all potential clients, be wary of this dealership. What they offer in selection is offset by their follow through and integrity to stand behind the safety of their product. Any random person can post a listing on Craigslist and claim that they stand behind the car fax as if it is some mystical shield that protects them from having to inspect the vehicles they sell. One would have hoped and expected a dealership with a service department to inspect their vehicles better and stand behind what they sell and not just a piece of paper.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

liars

By juan on 1/22/2016 at 2:07 AM. Helped by brandon.

liars I ask for a vehicle that had offered them to see if it was available they said that if he was but I come it was not they offered me another car for more money I lost six hours driving and gasoline I wanted the vehicle has already sold 30 days before but they continued to offer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!

By Happy Driving on 8/22/2015 at 7:34 PM. Helped by Kory, Monroe.

We'd been needing to buy a vehicle for quite some time and were having difficulty deciding on exactly what we needed/wanted. We followed the advice of a friend and called Basic Auto Sales. After talking it over with Kory and Monroe, they offered us an opportunity to test drive a Honda Odyssey overnight. After driving the Odyssey, we had no further question as to the make and model of vehicle we wished to purchase! Although that particular van wasn't the exact match for our family, we at least now knew the direction in which we were heading. The search was on as Kory and Monroe began looking for a Honda Odyssey with all the features we wanted and in no time at all we had the perfect van for the Browder family! They went so far above and beyond their call of duty in assisting us with finding a vehicle that met our every need/want and much, much more! Thank you so much Basic Auto Sales for your patience, professionalism and making our vehicle purchase such a wonderful experience, but most of all for putting the fun back in driving again ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experience

By Dagan on 8/18/2015 at 3:57 AM. Helped by Rebeckah Spradlin, Paul Howard.

I went to Basic Auto Sales because I saw a Toyota Highlander on their internet site that appeared to be just what I was looking for. They were close by, so I went there. The vehicle was even nicer than I expected! They offered to let us take it home overnight. After returning the next morning, we did some negotiation and we got the car for a very fair, affordable price. My wife is thrilled! They were all very friendly, and Rebeckah was great to work with. I would recommend them.

I would recommend this dealer.