Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.6  
Friendliness
4  
Overall Experience
3.6  
Price
3.5  
Quality of Work
3.1  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Oil change and tire rotation

By Sharon on 7/3/2019 at 9:59 PM. Helped by Do not know names.

Check in was courteous and efficient. Waiting room needs updating especially the worn chairs. Time to complete work was reasonable. Did not try to up-sell extras. Only complaint is that the car smelled like an auto mechanics oily clothes when I got into the car to leave. Guessing the mechanic sat in the car without a cover. I cleaned the seat when I got home.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very happy with the car. Extremely happy with the service

By Mercedes $1 on 3/29/2019 at 7:48 PM. Helped by Ryan Twardowski.

I have dealt with many new and used car dealerships in both my personal and professional life. Basil resale on Transit Road far out reaches any surrounding dealer by far with its examplitory service . Ryan Twardowski service manager makes this dealership worth going to and going back to over and over again

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Phox28 on 2/12/2019 at 9:25 PM.

Horrible customer services they will not listen to you they gave me a loaner car the broke Down and I they gave it to me empty and all they said is oh well will not recommend this dealership to anyone

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
3   Quality of Work

lemon to lemonade

By white washed on 11/18/2018 at 4:21 PM. Helped by Sara, Tom in finance, Ryan in service//John,Doug manager.

I am making an amends to my review, seeming that Dealership has made amends to me. It is not easy to buy or sell used vehicles. I must say that I have not shopped for used in over 30 yrs, which made this transaction easier working with Sarah and Tom in financing. When it became apparent there was a problem, every one goes into a defense mode. With the help from the owner, and later the manager the problem has resolved itself . I hope to have a comfortable future with them and enjoy my car.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

VERY POOR EXPERIENCE

By dweaver11 on 10/1/2018 at 7:08 PM.

Worried more about their monthly profits then their customers.\ Never addressed or called back on issues that I had with the truck. When they did call back they could not even get my name right. They were more concerned about my ratings that I would give them. They promised I would receive a rating package, which I never received Was very disappointed,

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Larry R Dennis

By Larry 1212 on 9/11/2018 at 4:51 PM. Helped by Sara , Mary ,Tom.

A very special thank you to Sara for all her help she is a special person. Also finance dept very helpful. Also Sara my sales girl did everything she could to make sure I was happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!! Top Notch Always!!

By Tra3577 on 8/14/2018 at 3:24 PM.

I always get excellent service at Basil Transit, very friendly, excellent place!! Remodel there is great too! I would highly recommend this dealership!! Owner is a great guy!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Professional and friendly staff.

By Mustangman 2018 on 7/22/2018 at 3:24 PM. Helped by Mary Konitzer, Tom Golombek and Cory Williams..

Highly accommodating and supportive staff. Willing to go out of way to work with you to get all your needs. Would recommend Basil Resale Transit to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AN HONEST, EXPERIENCED CAR DEALER - A 1ST CLASS OPERATION.

By jack sparrow on 1/22/2018 at 10:07 PM. Helped by TOM GOLOMBEK IS A SEVEN STAR SALES REP AND CUSTOMER SERVICE REP.

JUST BOUGHT AN ALMOST NEW CADILLAC SUV FROM TOM GOLOMBEK AND MY CAR HUNTING, SELECTION, NEGOTIATIONS AND PURCHASE LOGISTICS COULD NOT HAVE BEEN SMOOTHER AND WERE PAINLESSLY MANAGED BY TOM AND HIS FRONT OFFICE. DOUG THE GM RUNS A FAMILY ORIENTED SALES AND SERVICE OPERATION, WHICH HAS A DAILY FOCUS OF SATISFIED BUYERS, AND A CORE OF HAPPY CUSTOMERS WHO CAN RELY ON HONEST RETURN SALES AND SERVICE FROM BASIL RESALE CENTER. AFTER BUYING CARS FOR 30 YEARS I CAN SAY THIS OPERATION HAS NO EQUAL.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don’t go this place

By Aazan786 on 12/9/2017 at 9:37 PM. Helped by Dough.

Hi. I trade a car with this dealer. My car was Chevy equinox 2011 vin no.2CNALBEC6B6421575. the KBB website giving me $4400 for this car. Unfortunately I visit this dealer and he said me this car meter rollback 2 time. and I am not give $4400. That surprise for me because I bought this vichel from action. I was using this vichel science August 2015. And I paid $6800. And its Millage was 8700. I was scared and he said I pay you $3500 for this car. And now I saw on the website and they giving a meter rollback granted. Means meter of this vichel is granted not rollback. And the manager said we can’t fixed that thing because it’s on record now. And today I talked with the manager. And he said we fix this and that. And also saying they fix this and that. A couple weeks Before trading I just changed the tires, alignment and couple of more things. I have all vouchers if somebody needed. That time I was not thinking to selling me car. They are cheating and saying they change /fix this and that. Don’t buy this vichel more then 3500. And I trade Chevy traverse 2011 in 2 weeks I have 4 or 5 trip for mentainac. And on Black Friday I was stuck with my kids in Rochester. Because it’s not going to start and I leave the car And take a taxi. it’s pice of sh. I am going to check this car meter. That’sway they are giving a 6 month warranty because they now what they are selling. I am never recommending this dealer. Don’t goes the other remarked.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!

By missbooboo on 1/28/2017 at 2:23 PM. Helped by Matt.

They worked very hard into getting me a car, my credit wasnt the best but i left in a 2015 malibu. these guys r awesome!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible place

By Dogmom on 9/4/2016 at 11:57 AM. Helped by Charles and Doug.

Tried selling me crap car for a high price. Then when we found a car we liked and they showed it, few minutes later they lied and said they're not selling it its going back...still on lot for sale a week later. Horrible service no organization. Took them a week to get the car I was looking at to get ready to go. Don't buy there, take the bus instead...if I could give 0 stars I would.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service and sell you broken vehicles

By Anonymous xxxxx to Doug on 7/6/2015 at 8:07 PM. Helped by Doug (Gm).

My vehicle I purchased was a 2014. I was lied to and was never told it was from a car rental place..who knows how many "owners" have had it. It also has 15 different things wrong with it and they won't help with a loaned car.

I would not recommend this dealer.