Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love the treatment

By Waymi Montoya on 8/24/2019 at 5:58 PM.

Costumer service is excellent they really help your needs and dedicated their time so you can leave happy and satisfied. Mike Veal was my sales person hes the best really love his job and treat you like family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Look @ how God works through others

By Cwebb on 8/23/2019 at 3:12 PM. Helped by Davey.

Mike not only helped me to buy the car I wanted, but showed me compassion and hard work and concerned about me as a person.He gave me hope when i gave up. God worked through him to show me how to keep the faith. FOREVER GRATEFUL CARLOTTA WEBB

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Purchase Ever!

By 2ndpower on 8/15/2019 at 5:26 PM. Helped by Loab Burke, Joe Ard.

I had such a great experience, I now have every intention of staying with Nissan. More importantly, Bates Nissan in Killeen, Texas. These guys really worked hard to make sure my wife and I were happy. As a matter of fact, it went so well I had end up purchasing two vehicles! Both Loab Burke and Michael Veal made sure everything went well by making sure we test drove all the different possible vehicles that will suit our needs before making a decision. They even stay back after closing for us! These two men were polite, patient, respectful, and professional. But what really meant alot to both my wife and I was that fact that they're both great listeners and super patient. I love my two new cars! I wouldn't have known any better if it wasn't for them. I can't wait for the 2021/2022 Platinum or even the SR Maxima and the Platinum SL or Platinum Reserve Armada. I'm definitely getting into these two badboys in a couple years, I can't wait! Rest assured, I will be purchasing again from Bates Nissan, Killeen Texas. Shoot, I'd be a fool if I went anywhere else, you hear!?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a car

By nicoletomko12 on 8/15/2019 at 12:39 PM.

Michael V has put all his effort towards getting me into a new vehicle that I been wanting for over a year. I appreciate all the help and patients from him and the Nissan team. I will definitely buy from him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By AmandaDi on 8/5/2019 at 7:08 PM.

We got a new Kicks in March and in July it got totalled in a hit and run. Michael Veal and the rest of the Bates crew were quick to make sure we were taken care of. Within a few hours of coming in they located a new car just like the one we had and had in our hands by the end of the evening! Very pleased with our repeat experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Ever!!

By Amelia Crosland on 8/3/2019 at 9:21 AM. Helped by Wilma- cashier.

Bates Nissan dealership was the Best car shopping and buying experience that I have ever experienced. My car salesmen Mr. Micheal Veal was excellent and really listened to what I was looking for me. He worked with me and showed me different versions of the 2019 Nissan Kicks. and explained everything on the Nissan Kicks and did not pressure me on buying the car.The financial person Mr Joe Ard searched different financial institutions for financing me and explained everything on my contract. The Customer Service ladies Cynthia Ware and Katlyn greeted me with a smile and made sure I was comfortable while waiting. The service department did an excellent job preparing my car for delivery. Very Enjoyable and Painless Experience!! Loving my 2019 Nissan Kicks and getting lots of Looks while driving!! I

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Proud Army Mom

By Army mom on 8/1/2019 at 6:28 PM. Helped by Christy D.

They made us feel like Family! They took care of my enlisted son with pride. It was a true delightful experience from a greeting to the send off. Thank you Mike V and Christy T for the wonderful team service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Salesman was very pleasant very helpful

By Happy on 7/30/2019 at 11:34 PM.

My wife and I very please with the customer service that we received in purchasing the Pathfinder. Michael was very thoughtful and patient working through the process of purchasing a Vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Met or exceded all expectations

By Willkt on 7/20/2019 at 1:37 AM.

Perfect experience. Our salesman exceeded our expectations. He listened and delivered. Our time was not wasted he was very expedient and made the process painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Miraculous Service

By dorasolis on 7/8/2019 at 10:12 AM. Helped by Loab.

The service was very straight forward and quick. We walked in and were automatically paired with Michael Veal. He was very efficient and attentive; Mr. Veal and Mr. Loab exceeded expectations when helping my sister and I find a car for a good deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Baylor12 on 6/30/2019 at 3:53 PM.

They were fast and was easy getting approved...they did a very good job on getting us what we wanted to get into...we will be going back when ever we want to buy another car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By Mkent83 on 6/18/2019 at 10:20 PM.

It was a pleasure doing business with the Bates Nissan sales team. Our salesman Michael Veal was knowledgeable, thorough, and overall professional and just pleasant to work with. He found us the car that met our needs and our budget, and really took the stress out of the car buying experience. I would highly recommend this dealership (and Michael) to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my new Rogue

By Beth254 on 6/11/2019 at 7:14 PM.

I looked at several dealerships before settling on a new Rogue at Bates Nissan, partially because of the wonderful experience we had at the dealership. Michael Veal, our salesperson, was knowledgeable and professional but most of all her was personable and an overall great guy. We really felt like they wanted our business and would take all measures needed to get me the vehicle I wanted and to take care of us I would highly recommend buying a car from them, especially from Michael!

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Car

By Robin56 on 6/5/2019 at 7:35 PM.

I was shown what I could purchase in my range and love the car I receive. Thanks! I truly appreciate the patience and help in purchasing my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By snshanti on 6/1/2019 at 3:27 PM.

Michael is exceptional and more! He cares and will do what needs to be done to get you into the best car with the best deal. He worked hard for me and even helped me with bank approval before I got there. I had been in a car wreck prior and I’m still waiting on GAP from a different dealership. I was able to get a 2016 Nissan Sentra at a great price. Everyone was personable and relateable. You’ll never feel like you are pressured to do something you don’t want. This is my first time at Bates Nissan. Better than I imagined. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience Ever

By Warren Family on 6/1/2019 at 1:29 PM.

I went into this place with hope and came out with a . I would definitely recommend this dealership. Everyone there was very friendly. Thanks to all the staff members that assisted us but a special thanks to Michael! We are forever grateful and really appreciate the services we received!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The man, the myth, the legend!

By FrankSh on 5/30/2019 at 2:58 PM. Helped by Loab Burke, Wilma Acosta.

Stopped by Bates Nissan the other day to look at a new 2019 Titan. Most faces have changed since my last purchase thru this dealership so there was some concern. Michael Veal met me and introduced himself and was ready to help me and spend the time with me that I needed. Such a professional attitude and so welcoming. He understood what I was looking for in a truck and stuck with that, not trying to up sell me to more than I wanted. During the entire process Michael made me feel very comfortable and never rushed. The sales side of the house went above and beyond to meet my needs. I have always been impressed with their sales department, but this by far was my best experience of the six purchases I have made over the years dealing with Bates Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service!

By Stinson on 5/29/2019 at 2:25 PM.

Michael Veal is probably the best car sales man I have ever dealt with! I found the vehicle that I wanted but unfortunately it was 4 hours away from me. I submitted an online request for more information. Michael called me with in minutes, I explained to him that I was over 4 hours away but if he was willing to negotiate a deal over the phone I would greatly appreciate it. I know this is not normal practice but luckily Michael understood. Within in 15 minutes, everything was negotiated. Once I arrived to the dealership, I was expecting to have to renegotiate again BUT that was not the case at all. I was in and out as soon as possible. If you are in the Houston area, I highly recommend you checking out Bates Nissan. I was well-worth the drive!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Mangram888 on 5/28/2019 at 2:01 AM.

Overall great expectations and I had a great sales representative. I would recommend my friend s and family to check out Bates Good salesman ship.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership?

By Jvkubi01 on 5/28/2019 at 12:56 AM.

Bates Nissan and Mr. Michael Veal were tremendously helpful. They had great customer service and helped me get into the right vehicle for a great price. I would recommend Bates to any friends or family in the future. Bates Nissan treated my wife and I as apart of there family. Thanks again!

I would recommend this dealer.