Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

My experience buying a new car

By Justme on 9/18/2019 at 2:56 AM. Helped by Bo and Franco.

Myself and my husband have bought cars from Bill Bentley at Bavaria BMW for a number of years. The service Bill provides is exceptional, he goes above and beyond to ensure the customer is absolutely satisfied with the vehicle. He spent a long time patiently going over all the features of my new car as I was leaving he assured me he would always be available should I need a a refresher course. He has become a friend and one who we can totally rely on. Should anyone be in need of a new BMW don’t hesitate to contact Bill, he’s the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scheduled service

By PaulX1 on 9/10/2019 at 5:47 PM. Helped by Lauren, Wayne.

Great job all around. I was in and out in a hurry and shuttled off to work and I was able to get shuttled back quickly and get my car back quickly and easily. The complimentary car wash was a nice touch. Much appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

doing the deal mostly online!

By Wayne on 9/5/2019 at 8:14 PM. Helped by Matt Redhead, Alex ?.

I initially connected with Matt Redhead online. While I was in the dealership once for a test drive and once to pick up the vehicle, I found the process of doing the deal through Bavaria’s website and by way of email with Matt to be efficient and without the hassles and stresses of the traditional way of acquiring a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast & Efficient

By Shelly on 9/6/2019 at 5:20 PM. Helped by not sure of 10 names.

Very friendly staff and they keep in touch via text. My car was getting an oil change and the tech noticed another issue. I was sent a text with a quote and requested permission and the problem was fixed . No surprises on pick up for the bill and my car was spotless. They even cleaned my rims which is not an easy job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Chris on 9/5/2019 at 8:33 PM. Helped by Denis.

Knowledgeable staff, very friendly and efficient. Will go back for sure. Had some after market service which was done with speed and quality. Good work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy friendly service

By JasonL on 9/4/2019 at 5:37 PM. Helped by Graeme, Lindsey.

Always happy with Bavaria service, great communication and it’s always done right. They get me in and out quickly and if theres any questions, they call me right away. Never any pressure

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By Zain on 9/2/2019 at 5:11 PM. Helped by Henok , Anthony.

Purchased a 2016 BMW 328i from Henok and Anthony. Received amazing service from both of them and made my purchase easy and amazing ! I will forsure return to this dealership , Henok really takes care of his repeat clients.😄

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great from beginning to end

By Todd on 9/1/2019 at 4:25 PM. Helped by Chris H and Raul.

My Experience with Bavaria BMW was excellent from beginning to end. I dealt primarily with Raul and Chris H and they were both great to deal with. I have bought a lot of new vehicles over the years and this was really the first time where the people at the dealership seemed genuinely interested in making sure I made the right choice for me. They were patient and helpful throughout the purchase process and I would highly recommend them if you’re considering a new BMW. I am loving my new M4!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Rob on 9/1/2019 at 12:46 AM. Helped by Raul Cartagena.

I walked in and was immediately approached by a Raul. He was patient with me as I walked around the show room floor. He was very attentive to any questions I had regarding vehicles. His knowledge of the BMW product was very impressive. I will recommend him to anyone looking for a Fantasy vehicle. Very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire Purchase

By Suethomp60 on 8/31/2019 at 7:16 PM. Helped by Jonathan Osores.

Unfortunately I scraped my tire and needed a new one. I was able e to go into Bavaria the next day and get a replacement. They were very welcoming and efficient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 1st Experience

By MW on 8/29/2019 at 2:42 PM.

Simple fix but done quickly and efficiently. Easy to book appointment, get a loaner, and quickly pick the car up when service was done. All excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Experience

By Mark on 8/28/2019 at 10:51 PM. Helped by Jonathan.

Friendly helpful service adviser ,arranged transport,got my car in right away ,completed before promised,car was clean when I picked it up,all staff I interacted with very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Advisor

By Whythisstep? on 8/27/2019 at 6:43 PM. Helped by Jacqueline Brennan.

Had to bring in my 2019 M5 for servicing and I recognize that with my 10 years dealing at Bavaria, recently there has been some turnover in staff in the service Advisor role. So this was my first time dealing with Jacqueline. Well, I was treated like I was a top guest at a high end hotel and she was the Concierge. Everything from appointment booking, car loaner, my vehicle's needs, and my attention to detail when it comes to my vehicle, was handled exceptionally. She is a keeper.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Been dealing with Bavaria for 15 Years

By Dean on 8/21/2019 at 8:48 PM. Helped by Jacquelilne.

Typically a straight up dealership with no surprises. They went through some service advisers in the past 10 years but seem to have things straightened out with good people. Jacqueline helped me recently.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Buying Experience

By Gordon899 on 8/19/2019 at 4:28 PM. Helped by Landon Carlson.

I found several vehicles I liked online. The sales person was very helpful in providing detailed information and quotes. Without even seeing my vehicle he was able to give a fair trade evaluation that was honored at the conclusion of the purchase. All pricing negotiations were done via email. I only visited the dealership to inspect the car and sign the ownership papers. This is my second purchase from Bavaria and both have experiences have been a dream compared to other automotive purchases I have made over the past 50 years.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

New Tires & Alignment

By Frenchy77 on 8/17/2019 at 5:29 PM. Helped by Rich L.

Good all around... kept me apprised if all costs with no surprises. Done at the time they said it would be done; courtesy shuttle and complimentary wash to top it all off.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Solid experience

By 335iGTGuy on 8/7/2019 at 3:09 PM. Helped by Alex Sherman.

I needed a fast turnaround on a car that had been traded in just before the long weekend. Craig in sales, Alex in finance, and the guys in the service department delivered. Solid experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!!

By Kikikins on 8/14/2019 at 7:08 PM.

Always so very helpful and the staff is always happy to help where the can! They seem to go above and beyond for their customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Annual Service

By Heather's Beamer on 8/14/2019 at 5:33 PM. Helped by Jaquiline.

Great service, prompt in setting a appointment and prompt in the service and having my car ready. Work done on the car was well done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly amazing service

By Joycem on 8/14/2019 at 12:03 AM. Helped by GRAEME, and the Service manager and For land for shuttle Servivce.

We dropped in without an appointment because we're were concerned about a noise from a fan...We were met immediately and the Service manager came to have a look.Recommended we leave it to have the air conditioning cooling checked...Turned out the levels were low so that was topped up.Noise problem,solved. GRAEME suggested an appointment in about 30days to see if the dye put in will show if there us a leak..Car was ready and washed exactly as promised...Thank YOU

I would recommend this dealer.