Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On board computer

By Zizka1 on 3/6/2019 at 6:23 PM. Helped by Service Manager Josh..

Baxter has been prompt and helpful in dealing with a coding problem. Misunderstanding was on my part but I'm running smooth now. I'll return to Baxter.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience working with Eddie Ponce

By tj6burton on 12/16/2018 at 3:27 PM. Helped by Eddie Ponce.

Eddie made my son's very first car buying experience easy and fun. He went above and beyond other salesman. I would recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks a million

By Shannon on 11/6/2018 at 7:23 PM. Helped by Calvin Nielsen Brendan and the Baxter of bellevue team.

Calvin Nielsen went way beyond and other salesman I have ever dealt with Brendan the manager was awesome as well. These guys in Bellevue helped us so much when we were being played by another Baxter store in Omaha. They delivered everything they promised and more for a car my daughter purchased. Thank you highly recommmend Baxter of Bellevue!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Nissan Juke from Taryn. She is the best, excellent

By Dana61 on 11/3/2018 at 9:57 PM. Helped by Taryn.

This dealership was very friendly, organized and made me a great deal. I will buy my next car from Taryn also! The finance manager was great too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient, Knowledgeable and Courteous

By Mama Cheetah on 9/6/2018 at 3:28 PM. Helped by Marquinn.

I went into this dealership not knowing exactly what I was looking for. They let me take vehicles home to show my husband as it is difficult for him to get away from work. When we found the vehicle we wanted, the purchase process was smooth and quick. Thank you Baxter!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Unique on 8/28/2018 at 1:48 AM. Helped by Marquinn.

Service was great, all my questions were answered and I LOVE my vehicle. Very friendly environment and I would definitely recommend this place to other friends, thanks marquinn !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People!

By 1234 on 7/2/2018 at 3:29 PM. Helped by Jeremy.

Great people to,work with. They treat you like you matter and important to them. They go out of there way to work with you as a valued customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The only dealership who has earned my trust as a loyal custo

By Jeep Princess on 6/23/2018 at 3:48 PM. Helped by Eddie Ponce.

Due to my car being totaled in car accident, Eddie Ponce met my vehicle needs of putting me in certified new Jeep of which I love!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MUST GO SEE SEBASTIAN!!!!

By Jeepgirl on 6/22/2018 at 12:34 AM. Helped by Eddie.

Sebastian is Hands down the best salesman I have ever worked with and I actually have family at other dealerships. He was incredibly kind, respectful, very knowledgeable and made me laugh! When I came back to the dealership he greeted me with a huge smile and a hug! He is the BEST!! I HIGHLY recommend him and will send anyone to him

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service dept is a joke at the Bellevue location

By sloane123 on 12/27/2017 at 5:02 PM.

I took my tire in yesterday 12/26/17 as it was flat. They told me it was not repairable as the side wall had a tear in it and it would cost $242.30 to replace. I took the tire and found a cheaper tire at All Star Tires in Council Bluffs. I dropped my car off this morning and its already done and All Star tires was nice enough to check the tire and noticed that it was patchable and its costing me $18.79. Thank god for honest people and I can tell you All Star tire will be getting my business from now on. Once my lease is up on this Dodge Journey I can assure you I will NEVER buy or LEASE another vehicle from Baxter again! I had bought vehicles from them in the past and I will no longer be doing business with dishonest people. So way to go Baxter for losing not just my business but my family's business as we have all bought vehicles from you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Chill7714 on 11/27/2017 at 12:00 PM. Helped by Leroy John and Bryce.

Leroy, John and Bryce did an amazing job I was in and out in no time and the deal and car I got are truly awesome thanks guys Chuck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BLESSED

By Ble33ed on 8/30/2017 at 12:07 PM. Helped by Angee, Ruben.

I worked with Angee Perkins and Ruben. They went above and beyond to take care of one of the MOST difficulty buyer. I am completely satisfied with my purchase. I can not say it enough, Thank you for all of your help.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They make mistakes, and punish you!

By Jholmesjr10 on 7/25/2017 at 6:00 PM. Helped by Finance.

Another 1 star rating in what seems to be a trend from what I see. Another billion dollar company who gets to step on the little guy. Let me start out by saying, Rueben, my salesman was great. While trying to trade 2 vehicles for one, and lower our monthly payments is a difficult task, he was extremely patient, and tried to fit our needs. When that aspect of the trade was not attainable, I decided to trade one vehicle in and lower the payment on it. In the negotiation process, which I'm very accustomed to, the sales manager basically bounced me out the door over a $200 difference. First mistake. When you're gouging my eyes out with a $299 documentation fee(pure profit the dealer doesn't have to pay any commission on) it just shows you the level of greediness that has become of this auto group. Any person that owns a private jet, who's company will bounce a customer over $200 Probably needs to rethink their management team and strategy. I had to be the one to walk back in to the dealership and offer to split the difference. Now let's get to the real shiesty part. I had secured financing through USAA prior to entering the dealership. But like any customer, want the best deal possible. So, I told them what my rate and term was, and they could earn my business if they could beat it. I wrote a check for my down payment of $1800. This was on a Wednesday. Did not hear anything from them on my financing at all. Not wanting to prolong this forever, I contacted my salesman on monday to tell him I would just get the check from USAA. I went in to my bank account later that night to see that the dealership had cashed my down payment check. Puzzling to me since they had no finance contract that was signed by me that was beating my interest rate and terms from usaa. Understanding it could have happened in error, I contacted my salesman to tell him the day my check would be here from USAA, and please have my check ready to be picked up. USAA approved my whole loan, I did not need to put any money down. I even sent screenshots from my bank showing the check had cleared. My check arrived Friday, and I made arrangements to come in Saturday morning to resign my documents and swap checks. Saturday comes, and I get the news that, oh your check isn't here. The office won't cut one for 7-10 days after it clears. So, this billion dollar company gets to make a mistake, and hold my money for 7-10 days??? I was dropping off a cashiers check from one of the biggest banks in the country, and now I'm being made to wait like I'm the one trying to screw them. When they screw people every day. 14 days since my purchase, and they are saying tomorrow. Half way through my in transit, and I'm sure they will have more excuses when my title work isn't complete on time. Baxter, you used to do a pretty good job. But your greed and treatment of the people that bought you that private jet have tarnished your reputation severely.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Baja is a Blessing

By McCrays2017 on 7/22/2017 at 10:37 PM. Helped by Baja.

Baja has worked previously with my husband and I from another dealership. HE were business with pleasure then and I saw nothing but good reviews then at his office, but like any stranger relationship, you have to prove yourself before a trust could be built. We purchased a 2005 Dodge Ram hemi, anything the truck needed Baja made sure that we were to keep in touch. He has not broken his word. I believe in a full circle we were to have Baja in a better place to showcase his expertise and hospitality here at your dealership. My spouse and I are a full believer in faith and Baja coming in on his day off, working with what we sat our eyes on he made sure to review to see what he CAN do for us, numerous times. He were patient not biased, informational, humble, and all around flexible to cater to whatever questions, feelings, or concerns we had. Today has been a blessing in disguise for the trade in, We would recommend everyone visit here and ask for Baja...you WOULD NOT BE DISAPPOINTED. Baxter Chrysler Dodge Jeep Ram.. Baja is a blessing to your future clients!👏 Baja there is no one like you, KEEP REACHING FOR THE SKY! THE MCCRAYS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience was great

By motown1 on 6/13/2017 at 2:05 PM. Helped by Mr Azizi.

No "Browbeating" made the deal and was out the door in about three hrs. Would recommend t a friend. Mr Azizi was great and a long wit the Fiancee crew.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST CAR BUY8NG EXPERIENCE EVER WITH ANTONIO JEMENEZ.

By Lucas Sales on 5/4/2017 at 7:49 PM. Helped by Antonio jemenez and Randal new car manager.

This guy antonio has no clue what he's doing and will lie the whole way threw.. He will make up random numbers and never show up when he's suppose to meet someone. Don't EVER BUY A CAR HERE and the management is horrible. Run far far away from this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Baxter of Bellevue

By Paschall8511 on 4/21/2017 at 9:38 PM. Helped by Manny Arellano.

Manny Arellano got me the best deal on the car I absolutely loved. Everyone I've dealt with at Baxter of Bellevue has been highly professional and knowledgeable. I would recommend anyone looking for a new vehicle to hit Manny up and let Baxter work for you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a lease on a van

By Jessica-3 on 4/20/2017 at 3:19 PM. Helped by Randall D. Crutcher.

They helped us out when our head gasket blew. They got us in and out and Randell was so helpful and even a week later called to make sure we were happy with our purchase. I would deffently go see him again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By John on 3/1/2017 at 5:56 PM. Helped by Ted Mothershed.

Excellent communication and qualification of my auto and budget needs met by Ted Mothershed, class act! Will recommend Ted and dealership to others looking for fantastic service and great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Used car purchase

By jbbml on 2/17/2017 at 5:52 PM. Helped by Angie Perkins.

I had a great experience working with Angie Perkins to purchase a used car on the lot. Angie was very helpful in answering my questions and provided me with all the car's details to help me make an informed decision. Angie was very pleasant, professional, and easy to work with.

I would recommend this dealer.