Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4  
Price
4.1  
Quality of Work
4.1  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service!

By RRice on 9/15/2018 at 11:14 PM. Helped by Roger Guerra.

My sales rep., Roger Guerra, was very patient and friendly, throughout the whole process. He showed me their inventory and gave options for my budget range.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchasing experience

By terrialin on 7/29/2018 at 8:22 PM. Helped by Roger Guerra.

Roger Guerra, my salesman, made this an excellent buying experience. He was knowledgeable, very personable, and I purchased exactly what I wanted with no hassle. Would highly recommend him as well as the dealer for a car purchase. Thank you Roger for such a pleasurable experience!!

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Painful experience

By Kisha on 7/18/2018 at 3:18 PM. Helped by John Davis ,Daryl wish , James Bliar Tomm Shawn Aguilar ,Ben Wilson.

There is not enough words to explain what has happen to me. Find a place that has some integrity , values and understanding this company don’t have nothing but lies.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgusted with this dealership!

By Brooke on 2/5/2018 at 5:01 PM. Helped by Jim Hatfield.

9 days after purchasing a brand new truck I started having transmission issues. I reported it to the dealership but with no lights and codes they said, “let it break in it will likely go away.” I continued to have problems and 20 days after my purchase having not even making my first payment, still with paper plates, and with 1,183 miles on the engine my transmission was completely shot and I had to get it towed to the dealership. I was given a loaner which also had engine ticks and clinking under the carriage. I reported it to the dealership as soon as I got home and they said, “it will work its way out once I drive it.” Several days after my truck was in the shop and my original truck now needing a new transmission and my loaner making engine noises I was done with Dodge and my peace of mind in buying a new truck from them was gone! I wanted nothing to do with Dodge! I went back to the dealership to express this and return the loaner because I didn’t want to drive another truck that was already having issues. When speaking to the General Manager he asked, “what do you need to be put in for your second loaner?” I said, “a truck.” He said, “why is that?” I said, “because that’s what I bought.” He asked again, “but is there a particular reason you need a truck?” I said, “because I live in the country and if I need to haul something (in the bed of my truck) I can.” He had the extreme poor taste on judgement to say crack a joke at my expense and say, “well that’s why you’re having transmission problems right there!” And laughed. At that point I have never been so insulted and I let him know that joking about my situation was in no way funny. I was given a second loaner and I was on my way. I opened up a case with Dodge to request a buy back. Today as I arrived at work the second loaner started acting crazy the computer screen got stuck and started making noises and was bouncing back and forth with thick lines down the screen, wouldn’t react to any bottoms and did it for 2 minutes before I finally took the keys out of the ignition and opened the door and several seconds later it finally stopped. Bayshore Chrysler Jeep Dodge Ramm this was supposed to be an exciting time but 100% of my peace of mind is now gone. I’m not sure that anyone is my shoes would be happy with their brand new truck purchase needing a new transmission 20 days after the purchase and two loaner trucks with issues. If I have ANYTHING to do with it...I will NEVER be driving a Dodge again when this nightmare is over!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Jmarie093 on 1/30/2018 at 2:08 AM. Helped by Daron Chatman.

Great customer service. I had a great experience with Daron Chatman. He helped me look at Jeeps and I was impressed with his professionalism. I’m looking forward to getting my new Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved

By Brisa082216 on 11/2/2017 at 2:13 AM. Helped by Raul.

I went up there told them what I wanted my budget and Raul got it right away for me and made it happen he was really helpful and amazing sales man !!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By Robertjean on 10/16/2017 at 1:52 PM. Helped by Don’t recall.

The service upon arrival was excellent. The wait wasn’t uncomfortable and my vehicle was returned to me in a reasonable length of time. The pricing seems a bit high, but nothing I can’t live with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

oil change

By pops on 10/12/2017 at 2:55 AM. Helped by Claudia Arrendondo.

minimum wait & great service. the staff was good, the coffee wasn't real great, but we will probably be better next time. Thanks again...There's your 25 words

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Tarikm78 on 10/11/2017 at 12:20 PM. Helped by Don’t remember.

Great customer service and friendly staff they were excellent will be using the service again and recommend them to anyone who needs their cars to be serviced

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Long line.

By ConnieR on 10/9/2017 at 1:06 PM. Helped by Claudia.

At 7:05 in the morning, I was number 6 in line. Was afraid it would take several hours. It only took 90 minutes. Friendly staff, and quick service. it helped that the others waiting were friendly....helped the time pass faster!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Carolina C on 10/9/2017 at 8:22 PM. Helped by Not sure who worked on my car.

I always come here to get my oil changed. Love how the express lane is fast and convenient. The no appointment needed policy is cool for me because I’m always busy and if I have a bit of time I can go in and out fast. Love how they have a rewards program too and they have coupons all the time! The staff is very friendly and notify you when your car is ready. I really recommend coming here even if it’s not the location you bought your car from. Ever since I started coming here instead of where I brought it from it’s been a better experience.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Disaster

By chub53 on 10/9/2017 at 1:19 PM. Helped by Id ,Tanya and the guy who handles the bed covers and running boards. Also, Angela briefly..

This was a disaster from the beginning to the end. Only I person we dealt with seemed to know their job. Tanya, who finalized the papers was very helpful and knowledgeable. Everyone else I would rate a 5 !

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Joyce on 10/6/2017 at 3:30 PM. Helped by Angela Carter.

great service and friendly people.: Didn't have to wait very long , overall experience was good. I would recommend going there to my friends and associates

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Loved the experience!!!

By Maria Moulton on 10/3/2017 at 9:49 PM. Helped by Guerra, Marion.

Thank you to Mr. Roger Guerra for helping us again to find two new vehicles after our first two that we bought in May were flooded. He worked with us knowing the situation we were in!! Everyone is so friendly we were offered food and drinks. Also Mr. Marion was a big help to us. Thank you!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service Department Ever !!!

By Nikomiko09 on 9/30/2017 at 9:35 PM. Helped by Dan , Sam, Brandon.

I should have read Ric's review of this place before I brought my vehicle here, they have the worst customer service ever, I had to complain many times and they didn't even fix my car right the first time, they are too lazy to work with extended warranties, I had to pay out of pocket for a sensor that would have been covered by the extended warranty. They also left my drivers window down while being repaired here while it was raining and water got into my vehicle, Manager Brandon was unapologetic about all my concerns and Dan and Sam were ruid and not helpful at all, I usually don't care for reviewing places but this place is so bad, I feel it is my obligation to fellow man to tell you guys to avoid this place for any repairs or anything that has to do with the shop.. They are rude, they lack customer service, they will not know anything about your car if you try to call them over the phone or return phone calls.. In short what they will make false promises, just to try to get you the answer you want, and then not follow through with any of it. I can't speak for there sales team.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A great experience

By Melissa Kirsch on 9/4/2017 at 7:18 PM. Helped by Lura Masters.

Lura Masters was extremely helpful, honest, and made our truck buying experience great! We will definitely be repeat customers. I have never had such a awesome experience from start to finish!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bayshore IS HORRIBLE

By Brianna0601 on 7/7/2017 at 10:03 PM. Helped by Isaac, Brandon and the tech who worked on my vechile.

I bought a jeep from them in Dec.2016 March of 2017 i needed a engine replacement bayshore service department installed it and here it is June 2017 and I have to get another engine replacement and they expect me to pay it out of pocket there is no way I should have to have 2 engine replacements within 3 months of each other! I am fed up with bayshore and there poor customer service! I hate to take it there but my lawyer will be involved!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman I've dealt with

By Lb2017 on 6/17/2017 at 1:17 AM. Helped by Kellam from Houma.

I normally don't like dealing with salesmen. I went to look for a new vehicle and had the best experience. I recommend using kellam if your looking for a new vehicle. He worked with my wife and I to get the best deal. I know vehicles and he never gave me wrong information. Thank you for all the help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People!

By Patrick G. on 4/30/2017 at 3:35 AM. Helped by Jarvis (sales) James (finance).

Like everyone, I hate going to buy a truck and, before buying here, I've always left the dealership feeling violated. I can't say enough good things about Jarvis in sales and James in finance. They made buying a pleasure and my wife and I left with a smile on our faces. No buyers remorse whatsoever. They were straight up with us on pricing, no run around, shenanigans, or fees we weren't told about up front. I will always shop these guys first. A+ from me. We even got to meet the owner, who was a great guy, very personable and down to earth. By far the best vehicle buying experience of my lifetime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman ive ever worked with

By Lashonda Morgan on 4/18/2017 at 7:01 AM. Helped by David Heard.

I have never been to a dealership that everything went extremely smooth and the Sales was just amazing. David was very knowledgeable on inventory of the Preowned Side as well as the new. I really needed a new vehicle and the Preowned Salesman (David Heard) helped me through the process step by step instruction and the paperwork I needed to have when i was ready to give up on the search i was given his card by a friend at the bayway dealership and called him and 1 week later i have a beautiful Preowned Charger...

I would recommend this dealer.