Dealer 2-Year Rating

Overall Rating

1.4 / 5
Customer Service
1  
Friendliness
1.5  
Overall Experience
1  
Price
1.8  
Quality of Work
1.8  
Service
2.4  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad customer experience

By Mr. Vale on 5/18/2019 at 4:47 AM. Helped by Jack.

Beaman Buick GM- Nashville Downtown👇👎 Horrible service. Guy tried to trick us into buying a car. Beware of their online prices, as they lie about that too. Jack the sale men and his financial manger are very disgusting and lie and very profile again to me and my wife. you two with your racist actions and swindlers your company lost money and my referrals. All the lies and scams that you wanted to make us because we are Hispanic, you forgot that we are Americans just like you two. we choose this dealer from so many options that there is and it was a bad experience and lost of time. Mi gente hispana esté dealer discrima contra nuestro lugar de origen y mienten con los precios.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership

By Sg112784 on 9/22/2018 at 8:05 PM.

Beaman Buick in Nashville is the worst establishment I’ve ever dealt with. They literally just told me to leave when I was trying to tell the manager how terrible their service is. I hope nobody purchases from them. They will screw you over

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
4   Quality of Work

Warranty work issues

By Denali7 on 4/20/2018 at 2:00 AM. Helped by David.

2017 GMC 1500 Sierra Denali Ultimate (GMs flagship truck) took it in for gasoline in oil. Crankcase was heavily contaminated and engine oil highly diluted with gasoline from a leaking HPFP. truck had approx 15,000 miles on it. HPFP was replaced and I asked about any engine damage advised that no engine damage was done? That is flat out wrong, anyone with any mechanical knowledge knows that damage was done to bearing surfaces and piston sleeves when washed with gasoline. It is just hard to determine the extent of the damage. Asked for future oil changes and oil analysis to be done to check for damage. Request was flat out denied. Next problem I had was a plastic dash trim piece that sticks up above the dash pad on the passenger side and is highly visible when driving. They refused to replace and typed in the following on the service request work order. Dash trim piece "Operating as Designed" Now COME ON MAN what is up with this dealerships service department? If they treat a owner of a new 64k vehicle that way I cannot imagine how badly they abuse a used car owner here. Anyway that is the reason that I am here today. Just ran into a brick wall with no resolution in site. Buyer Beware

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor purchasing experience *attempted purchase*

By Anonymous on 3/2/2018 at 8:30 PM. Helped by sales associate and finance associate.

Wow, Beaman really found a way to lose a customer for life! I visited the downtown GMC dealership Thursday afternoon. We got to a best price offering after a few hours at the dealership and I told the sales associate I would like to sleep on it. He asked when would be a good time to connect the following day to determine if we were going to move forward. I informed him early afternoon would be best. Overnight the sales team chose to discount the vehicle enough to get a deal made the following day. I chose to reach out to the sales associate to let him know I noticed the price discount on the website and believed with the new discounted price we would be able to close the deal that day. The sales associate ran the numbers we discussed by the finance team and called back saying we have a deal. The sales associate and I made arrangements to meet at the dealership at a specific time in the afternoon. Shortly after the call, the sales associate called me back and asked how soon I could be at the dealership. He indicated there was another sales associate who wanted to show the vehicle to another customer. I informed the sales associate I would head to the dealership immediately. Before I made it out of my office parking lot the sales associate called again expressing the urgency in getting to the dealership. I informed the sales associate I was already in the car and on the way (it had been less than 5 minutes since the original request to get to the dealership was posed by the sales associate). I explained to the sales associate I was coming from Brentwood and would be there as soon as possible. I ran into traffic on I-65 N due to a traffic accident requiring TNDOT to shut down north bound lanes of I-65. I followed an alternate route thru surface streets to attempt to get to the dealership faster. Once I arrived, the sales associate quickly jogged to the finance office and asked me to complete prequalification forms he had already prepared. As I was finishing my signature on the prequalification form, the sales associate came into the finance office and informed me the other customer was already in financing and we could not complete the transaction. The sales associate indicated the other customer was working with the top sales associate and my sales associate could not "cut" him. This leads me to believe there must be some type of protocol or process Beaman may have been able to utilize to ensure both customer parties felt valued by the dealership. I expected to get a sales pitch from the sales manager or someone explaining options (if any) they were willing to explore to ensure my overall satisfaction was not irreparably damaged. I received no such offer or even acknowledgement that the Beaman team was disappointed we could not work out a solution. I was shocked by the lack of professionalism from all Beaman parties and had much higher expectations. Regardless myself nor anyone of my family members will conduct business with the Beaman family or their subsidiaries.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Very nice staff

By drf on 5/10/2017 at 9:52 PM. Helped by Hikeem Cole.

I have never enjoyed going through the process of buying a car, but the staff made me feel completely comfortable. There was no pressure and Hikeem was so nice. I would recommend friends to go to him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They will make you a great deal

By Ang14 on 8/7/2016 at 2:08 PM. Helped by James Davidson and Davis Duncan.

We had been looking online for a GMC 2500 truck for over a month. The best price we could find was in the St. Louis area. Several others dealers told us they couldn't match the price of the St.Louis dealer and even told us that they were quoting us employee prices. So we went to Beaman just to look at the truck colors so we could order the truck we wanted over the phone with the St. Louis dealer. We were greeted by James Davidson as soon as we got out of our truck. We told him about the deal we had found online and he said he would do his best to match the deal. He took the truck info and we went for a test drive. He gave the manger the info and came back with a deal. After a little negotiating we had a deal that was with in a few hundred of the St. Louis deal. I even got to pick the interior and exterior of the truck. They are going to find the truck I want and have it at the lot with in a week. They would even delivery to truck to us if we wanted. The process could not have been easier! They made a customer out of me for life. David Duncan helped with our financing and was also great!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great sales staff!

By Diana on 6/30/2015 at 2:08 PM. Helped by James, Hikeem.

James & Hikeem were great. They made me feel uncomfortable and took lots of time answering my questions and explaining everything. Genuine, caring, funny guys! Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hikeem Cole was an AWESOME ,downto earth, exemplary salesman

By R&R VERANO on 4/7/2015 at 8:08 PM. Helped by HIKEEM COLE.

Hikeem Cole, Was an AWESOME ,down to earth, exemplary salesman.He made us feel at ease and was with us through the whole buying and negotiating process. The car we wanted turned out to be over our budget ,so Wayne the sales manager , Saw our problem and said ,"We can work this out for you two." We had an appointment and but we waited until we had to leave. They were wonderful and understanding in helping us afford and buy a new car. I would recommend BEAMAN BUICK GMC TO EVERYONE

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mark of Excellence!

By RobertPiraino on 1/21/2015 at 7:29 PM. Helped by Mark Smith.

I had a sudden low tire pressure in my new Buick. After getting a price from Firestone, I called Beaman Buick, and Mark Smith told me he could help me. He gave me a price for the repair that was half what I was quoted by Firestone, and he had me in and out with virtually no wait at all. I will be coming back again for service, and I recommend you do too. Ask for Mark Smith!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steve Reyonolds, as always, did a great job of getting me...

By burtondietz on 8/28/2013 at 4:38 PM. Helped by Steve Reynolds.

Steve Reyonolds, as always, did a great job of getting me in and out. The car, with 27,000, drives just like it did the day I drove it out of the showroom and I really couldn't be any happier. Great dealer, great service, great people!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There are many times, as a woman, going to dealerships...

By mommycoolj on 4/1/2013 at 10:04 PM. Helped by Welch.

There are many times, as a woman, going to dealerships can be trying at best. Gender bias can make or break the experience and leave some women flustered or furious Every time I go to Beaman Service I am met cheerfully and respectfully. The tech is knowlegeable, asks me questions that help guide me to any needs my car may need at that time that we may be overlooking, reviews the list of services before I go, and tells me he will call if anything else comes up. Fresh, hot coffee is always waiting in the clean guest area. There are several copies of the daily newspaper, too. If I bring my laptop, I can plug in and get working. Other service staff always greet me and ask me if I need anything while I'm waiting. Whether I'm wearing jeans or a business suit, the staff is always professional and courteous. So, it's clear that Beaman Service is the best and I always come back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I recently purchased a 2010 Toyota Camry from Beth Van...

By lizh28 on 8/12/2012 at 2:31 AM. Helped by Beth Van Lengen.

I recently purchased a 2010 Toyota Camry from Beth Van Lengen at Beaman. This was my first time to purchase a car all on my own. She was patient and able to answer all of my questions throughout the process of searching for my next vehicle. She was great in explaining things thoroughly for a first time buyer and was very responsive anytime I tried to contact her. Great experience overall!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

One of the best experiences I have had purchasing a...

By Jeffs96 on 2/14/2012 at 12:11 AM. Helped by Tim Garrott.

One of the best experiences I have had purchasing a vehicle. We all know the pain this can be and Tim Garrott of Beaman Automotive made this experience very simple and I got the truck I was looking for. Two thumbs up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a pleasure working with Beaman Automotive. I was...

By Chadspyksma on 1/31/2012 at 8:13 PM. Helped by 3.

It was a pleasure working with Beaman Automotive. I was visiting from Texas and found a great deal on a Denali. Bill Martin greeted me upon my arrival and was very helpful to me in making my purchase. He and Justin Woodall took me for a test drive, which I enjoyed very much. The great experience that I had with these two is what prompted me to make my purchase here in Nashville, to drive back to Texas. I also enjoyed working with patty in the finance department. I would recommend this dealership to anyone visiting Nashville and anyone I know in the area looking to purchase a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Justin made the process so easy and we got a great brand...

By Elizabeth123 on 1/31/2012 at 8:17 PM. Helped by Justin wooddall.

Justin made the process so easy and we got a great brand new Acadia. We were in the market for a used vehicle but he made the new car price so comparable that we were able to make it work. Great customer service and they are definitely willing to work with you to get you into the car you want. Great overall experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

My husband Bob and I just purchased a 2012 Acadia....our...

By RhondaMc on 1/29/2012 at 5:43 PM. Helped by Tim and Megan.

My husband Bob and I just purchased a 2012 Acadia....our experience was a positive one! Tim customized the process to meet our style and made it all at our speed. Our custom order came in earlier than expected and his partner Megan was very thorough in going over all the different features as well as answering any questions we had. They made us feel valued and definitely went the extra mile - would highly recommend their dealership for you next purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience with Beaman Buick started with my search on...

By docshawn on 1/28/2012 at 2:28 AM. Helped by Tim Garrott.

My experience with Beaman Buick started with my search on the internet. I filled out a form to be contacted via email and the response time was out of this world. Tim set up an appt to view the vehicle and did follow up confirmations. I arrived for the appt and Tim had the vehicle staged and ready to go. I didn't feel any pressure, nor was there any haggling occurring. Tim was willing to wait on my husband to get off work or his off day to set up another viewing. But luck had it, I didn't need to bring the husband for a second viewing, I got the okay from hubby to start the paperwork. I got a chance to drive the vehicle home and drove it to my husband at his job so he could see it, in the meantime Tim and his team was busy preparing the paperwork. By the time my husband got off work and made it to the dealership, everything was ready for his signature..........excellent! By far this was the best experience I have had purchasing this car and I had fun also. Kudos to Tim and his team and thank you very much for all your assistance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I can't count how many cars our family has bought from...

By tmdyce on 1/19/2012 at 6:20 PM. Helped by Tim Garrott.

I can't count how many cars our family has bought from Tim! He is very helpful in finding just what we are looking for and always exemplifies his expertice of the car sales business! A big huge thank you for always being so patient and understanding with our sometimes hard to deal with family; that can be very challenging!LOL Tim is always honest and straightfoward and gives us the best deal possible! We had a great experience at Beaman and would recommend them to all our family and freinds. We will definetly be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was the best new car buying experience I have had. I...

By Jeff Lyon on 11/20/2011 at 1:43 AM. Helped by Scott Moulton, Erik, Patty.

This was the best new car buying experience I have had. I have bought 13 new cars! I will continue to buy cars from Beaman. I will recomend Beaman to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Both Stephen and Zach were excellent to work with. I felt...

By plt4668 on 9/18/2011 at 1:48 PM. Helped by Stephen Ashley and Zach Smith.

Both Stephen and Zach were excellent to work with. I felt they were completely honest and straightfoward with the information they presented. Also, they were very accommodating when we had to leave during the transaction and come back later (due to a prior meeting and 3 restless kids). I left feeling that I got a very reasonable price on my new vehicle as well as my trade-in. I would recommend either salesperson to friends.

I would recommend this dealer.