Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This place is a joke

By sdfasdfasdfasdf on 11/1/2018 at 10:37 PM. Helped by Chris dominguez and kelsey garland.

I started a deal with Kelsey Garland and Chris Dominguez on Monday the 29th, I had spoken to Kelsey over the weekend about what I was looking for and had given her my information and the details about my trade in. I had texted Kelsey prior to leaving my house on Monday (which I live an hour away from the dealership) I told her I was on my way and it would take me an hour to get there. I got there shortly after 12 and she wasn't there and had gone to lunch and I waited 45 minutes for her to return. When we started working the deal the price of the truck I was looking at went up 2,000 dollars than it was listed online for, it was explained to me that because I didn't have a current lease I lost 2,000 in rebates. They never took a dollar of their price of the truck I was interested in. So I had them see what kind of interest rate I could get through them to find out my payments. At that point I was told because I was a full time student that I couldn't be on the loan and my co-signer would be the only one on the loan. I told them I wouldn't buy the truck if I couldn't be on the loan, shockingly minutes later they called the bank and magically I was able to be on the loan with my co-signer. While that was going on I called the General Manager at the Ford store that I used to sale cars from and asked him about this new law that supposedly was passed not allowing people with no income being able to be on the loan, he told me he had never heard of such a law existing. I had asked for the keys to my personal vehicle back multiple times and they wouldn't give them back to me, and all I wanted to do was sit in my truck and charge my phone during my 5 hour wait time that accomplished nothing. I ended up going home with my truck. I called the next day to get a buyers order so I can go get my own financing from my bank. I didn't receive the buyers order until that afternoon well after banks had closed for the day. On October 31th I had started the process to get my loan completed, but the bank was having problems with their servers and couldn't process the loan that day. November 1st I had gotten my loan done and signed everything with them and had gotten the check to purchase the truck from Beck and Masten I called Chris Dominguez and told him I was on my way to get the truck, he told me the price had changed because it was a new month. Needless to say I didn't not buy the truck from this dealership nor will I ever recommend this place to anyone or recommend either one of the sales representatives Kelsey Garland or Chris Dominguez. I was treated so unprofessionally it's unreal. I'm 32 years old and have owned over 30 vehicles and this is by far the worst experience I have ever had. I have also reported the company to the Better Business Bureau for failing to uphold their end of the deal.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent customer service!!

By Traverseguy123 on 10/11/2018 at 1:11 AM.

I drove all the way from San Antonio to Houston to buy my 2018 Traverse and was really amazed with the excellent service I received at Beck and Masten South .Especially from Rafael! Very professional and helpful. He's a salesman that does not pressure you at all and always looking out for you. Would definitely recommend him!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Appointment

By Cathy on 9/24/2018 at 6:01 PM.

Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to move on as well.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to work with

By Adam N on 9/17/2018 at 6:08 PM.

Hands down the best experience buying a vehicle we have ever had. Great price and super friendly service after the sale. Don't even think about buying from anyone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent assistance on getting my vehicle

By Steven on 9/17/2018 at 5:58 PM.

Very excellent service I went in for one vehicle for myself and left with two vehicles one for me and my wife excellent service visit and ask for Rafael

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GABY IS GREAT!

By Dmon on 7/11/2018 at 7:57 PM. Helped by Gaby Cano.

GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LISTENS TO MY CONCERNS COMPLETELY.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

MERCI8-A

By janluv21 on 7/11/2018 at 3:01 AM. Helped by Cashier: MELISSA.

Franny is Great! Goes to great lengths to please customer; exhibits excellence in establishing trust in her capabilities. Service Manager exhibited INSIGHT RE my preferences. That's extraordinary for GOOD REASON: UNCOMMON.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Honest & Professional

By Joe&Danie on 6/25/2018 at 5:56 PM.

After a bad experience at another dealership, we were gun shy and reluctant to move forward with another dealership experience. We were so grateful for Rafael’s professionalism and knowledge as he assisted in helping us buy our first truck. He made us feel like VIP buyers and his honesty and transparency was so appreciated. We are sending our daughter and her fiancé to Rafael.... we are confident he’ll take care of them in their search for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing our Tundra

By Valdezj1977 on 6/22/2018 at 10:50 PM.

From the very beginning through text, and telephone conversation, to meeting, and ultimately making the decision to purchase. Our experience was top notch, and our salesman, Raphael, was nothing but helpful. Answering any question we may have had, and giving us some insight about himself on a personal level, we were made to feel comfortable from the second we stepped onto the lot. We highly recommend this dealership, and furthermore highly recommend Raphael as a salesman who is 100% honest, and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Samantha on 6/10/2018 at 7:23 PM.

It was an easy and fast purchase. Rafael is the best auto sales men! He was very patient with me, super honest, and the most important very helpful. I would totally come back to see him for a next car purchase! Thanks Rafael you’re the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

responsive

By Lucas on 5/28/2018 at 10:13 PM. Helped by Melissa.

Was Generous, knowledgeable and responsive to all of my needs from the time I entered the dealer to the time I exited. Thanks especially to Melissa for her services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with my purchase

By Allsport0618 on 5/25/2018 at 7:52 PM.

Rafael was very professional and helpful and always returned my text messages. I bombarded with messages for a week going back and forth, and not once did he fail to response. The ultimate reason why we chose to buy the car from him. Very happy customer. Alex C

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Tmendez on 5/11/2018 at 9:55 PM.

Rafael, my car salesman was awesome about showing me the car I was inquiring about and had it ready and available for my test drive when I arrived. Jorge Gomez, the manager, was great about negotiating the price and taking my trade in. My finance guy, Mohammed Quershi, also a great guy, making it possible for me to finance my Camaro 2ss. He really cared about helping and finding the best finance company for me. These 3 gentlemen gave the best customer service i ever had when buying a vehicle. Thank you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By NANCY Isabel on 4/26/2018 at 8:38 PM. Helped by Advisor Frany, Cashier Melissa, Fabian when arrived.

Frany and Melissa were very nice and professional. I took my 3 month baby and Fabian helped me carry stroller, very nice. Fabian has great customer service skills. Great customer service and waiting area real nice. I would recommended Beck & Masten on gulf freeway. Thanks everyone for making my oil change so easy and quick.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best autosaler

By Joses2016mustang on 4/25/2018 at 9:19 PM.

Rafael, is a great salesman that I would highly recommend to go visit for your next vehicle purchase. He negotiates your price to the top price you want to pay He didn’t not lie about the car I bought from him

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!!!

By 7uke on 4/25/2018 at 9:13 PM.

Rafael was extremely helpful & knowledgeable when it came to finding a good car with the features I wanted. He went out of his way to make sure everyone along the journey was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Jose on 4/5/2018 at 11:37 PM.

Rafael, is a great salesman that I would highly recommend to go visit for your next vehicle purchase. He didn’t have to pitch lies to seal the deal, everything that he promised he honored.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Today by Gaby Cano

By Steven B. on 3/27/2018 at 3:34 PM. Helped by Gabby Cano.

The reason for my visit today was for my oil change and check engine light. I have visited this location on three previous ocassions and my service was not great. I came in today and was introduced to Gabby and I explained that I needed an oil change and has experienced my check engine light coming on and off. Gabby asked if I had an extended warranty and I told her I was not sure. She informed me that I did not and that she had other options available. I told her that I have mentioned in the past visits that I had concerns about my newly purchased vehicle but was blown off. Gabby gave me the attention that a service provider should provide while visiting the service department of a car dealership. Her service was amazing, she went above a d beyond and because of that I will be coming back to purchase the Platinum extended warranty. Thank You Gabby. Beck and Masten please recognize her because before this visit your rating was a 1!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Juan corrales on 3/14/2018 at 5:58 PM.

Great dealership.....strongly recommend them. They were very helpful in helping me purchase my extended warranty for my 2016 Yukon . Karla was super friendly and the service is amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Raphael

By Madison3 on 3/13/2018 at 7:59 PM.

Raphael was a very great sales rep. We came to Beck and Masten because we seen a Honda on line. He told us he would have the car on his lot in 40 minutesand he delivered. Within hours he had closed the deal and everything went super smooth. Thank you Raphael our experience was great!

I would recommend this dealer.