Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
3.8  
Price
3.9  
Quality of Work
4.1  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

great experience

By HappyGMCOwner on 11/23/2017 at 4:50 PM. Helped by New Joe from Indianapolis in Service.

Joe, our service provider, went above and beyond to make sure we had an easy service experience. He was ver friendly, knowledgeable and kept us informed along the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tony was amazing and patient.

By Ashley GMC on 11/15/2017 at 3:00 AM.

Tony was amazing and patient. He help me find something i like and within my budget. He answered all my questions. I will definitely send friends and family to him!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see William Pendegraff

By Geo Delao on 11/13/2017 at 6:01 PM. Helped by William Pendegraff.

I was very skeptical about going to this dealership at first because of a couple negative reviews but I am glad I ignored them. I dealt with William Pendegraff in sales there and was completely satisfied. He gave me an Unbeatable price on my new Denali truck and on my trade in. He's a real straight up guy that will not lie to you and try to get you the best deal possible! I will definitely be sending everyone I know to go see him. Thanks for everything Will!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best car buying experience

By Kcook5 on 11/12/2017 at 3:23 AM.

Recently bought a GMC Yukon from Larrick French. He was a great sales person. By far the best car buying experience I have ever had. Recommend the dealership, but especially Mr. French as your sales person. Good reviews for a job well done! 👍

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Braylon on 11/9/2017 at 4:28 PM. Helped by James Hughes. New service advisor.

In the absence of my regular service guy Joe was assigned to me. He was very polite, quick with answers and explained everything thoroughly. This gives me another person to see when showing up for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealer service

By jun1234 on 10/26/2017 at 9:22 PM. Helped by George Avila.

I had issues with my running daylight. George Avila did a great job explained to me the issues with my car and took care of it in a timely manner. Excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!!

By Happydriver13 on 10/26/2017 at 12:08 AM. Helped by George Armando Avila.

We have always gone to the dealership for all are needs on our truck and have been very satisfied. All the people on duty are eager to help and take care of all our needs as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Zoemak1 on 10/20/2017 at 10:48 PM.

I was helped right away. Provided a loner car and kept informed. Even when due work I was not able to return the loner in time they weee very understanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marjorie Mroz is the Best!!

By J and D on 9/30/2017 at 1:19 AM. Helped by Marjorie Mroz.

Marjorie Mroz helped us find exactly the truck we were looking for. She was professional, caring and very helpful as we lost our vehicles in the flood. We appreciate her dedication and expertise in showing us around the dealership, introducing us to the service department, and making us feel comfortable in our decisions concerning our purchase. Please know we will be referring anyone who needs to buy a vehicle to this dealership, and to ask for Marjorie Mroz. This is how car buying should be!! Thank you!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They play shell games and dont deliver

By JonathanC on 9/25/2017 at 5:28 PM.

They play she’ll games with telling you to look at the website for pricing but won’t honor the pricing or finance deal when you go into negiotiate they tell you they can’t offer you that deal for thousand of reason but no reason each person gives you is the same. Also they sell you on items and either deliver on them partially or not at all because it will cost them money in the end. Tried to contact the General manager several times but won’t see me nor call me back over the course of two months.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service beyond expectations

By MikeT on 9/19/2017 at 3:57 AM.

We expect service to be organized and accurate, we don't expect it to be exceptional and adaptive. Erik Oches, my service rep, redefines the experience by anticipating my needs, adjusting his hours to mine - even after hours, and delivering precise, accurate service that constantly exceeds expectations. Mike in sales is also simply amazing and worked incredibly hard to get me an incredibly great deal on my new truck - very happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buyer experience

By Silva1224 on 9/16/2017 at 7:01 PM.

William Pendergast was great to work with. he did all he said he would from the beginning to the end of the process. Delilah was also great explaining everything in detail.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Forget about support after sale

By Txrobert3 on 9/16/2017 at 5:50 AM.

When the lack of response and false promises of follow up for an additional key is too much for a dealer to handle its best you look somewhere else. Although vehicle was used I've never received just one key for a vehicle especially for the current model year. I have made numerous attempts to rectify the situation even willing to pay for parts if dealership would cover the labor. Yet it's still beneath them to return my call once they find out it's not a sales contact but a follow up on a previous sale bright to their attention within minutes of the sale. I will not be returning when both my current leases are up. Apparently From their actions and lack of interest I am the type of repeat customer that Beck & Masten doesn't want. The only pleasant experience was Shane in Finance. You know how to reach me from my numerous attempt, sales records (2017 Chevy Trax, purchased July 5th 2017) if you want to rectify this like a "reputable" business

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Ronald on 9/14/2017 at 8:08 PM.

Mike and Allen provided excellent service for my recent recall. There even found another issue and provided service for it also! Thank you so much

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tony Camiel is a LIAR

By Jessica Staples on 9/14/2017 at 2:46 PM. Helped by Tony Camiel.

Our truck flooded in Hurricane Harvey. So we desperately needed a new vehicle. We found a GMC Terrain online and the price was perfect, but I wanted to call and make sure that was the price. They were currently having their Big Tent sale. I got transferred to Tony Camiel, a salesman. Tony tells me that the price online is the price that we get. Perfect. After visiting many dealerships, and wasted much of our time, I was thinking finally. NO. We drive the 40 minutes to Beck & Masten on 1960 and meet Tony and he comes out with a paper stating that the vehicle is $28k and these are my payments.. Shocked. So I correct him and remind him that I talked to him that morning and he tells us that HE SAID that he put me on hold/or called me back (he can't keep his lies straight) to talk to his manager about the price and that price was false... So the price is false on every vehicle that falls under the Big Tent sale? He NEVER put me on hold and didn't call me back. We had ONE phone call. I wouldn't have wasted my time IF the price wasn't right for us, as I've wasted enough of our time at other dealerships. He's a LIAR. So we argue about the price and his lies. He's literally fumbling with his words. We leave and he calls me and tells me this is the price of the car (it's still $3k over what's online). I tell him I don't want the vehicle or to do business with him. Fast forward 3 days, we bought a vehicle from AutoNation the night all of this happened, HIGHLY recommend AutoNation by the way, and he calls me again to see if I'm still interested in that vehicle. I tell him that I already bought a vehicle AND HE HANGS UP ON ME! He's disrespectful, rude, ONLY WANTS HIS PAYCHECK, & has no sympathy that we lost our vehicle during the hurricane. HE IS A GREEDY LIAR!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new Denali!

By Tinacar on 9/12/2017 at 9:21 PM.

I have never seen a sales rep work as hard as Kenny Washington! Kenny by far exceeded our expectations with his top notch service & we will not buy another vehicle without using Kenny!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!!

By QAleman on 9/10/2017 at 3:41 AM. Helped by William Pendergraff.

Had a great experience purchasing my new Sierra. William Pendergraff did a great job and was a true professional. Financing also did a great job explaining all the details and options we could add onto the truck and where my payment would be with and without said options.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great Experience

By Wilkins on 9/9/2017 at 9:22 AM. Helped by William Pendergraff.

I can't speak more highly of Beck and Masten GMC North than to say that I would definitely recommend them to all of my family and friends. I especially appreciated the level of professionalism and quality of detail that I received from my sales consultant William Pendergraff. I can't say enough about how great this guy was throughout the entire process, he didn't pressure me at any point and he asked great questions to help find a vehicle that was a great fit for my situation. He also took the time to not only explain the personal values and level of quality that backs the Beck and Masten brand but he also walked me through the intricate details that separated the different classes of vehicles that I was considering. After looking at options like value added upgrades and optional convenience packages, I truly felt like I made an informed decision on my vehicle purchase. Like many other people I have purchased numerous vehicles in the past but the level of customer service that I received at Beck and Masten GMC North far surpassed any other experiences that I have had. I had a great experience with everyone from the time I arrived until the time I left but I would like to thank William Pendergraff one more time for exceeding my expectations and helping me become a believer in why Beck and Masten GMC North holds the crown of #1 GMC Dealership in Texas. -Richard Wilkins

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bear123 on 8/22/2017 at 4:14 PM. Helped by Roy.

Great buying experience. Roy and Kenny were very patient with us and went to great lengths to get us the right vehicle at the right price. Very nice having a "no pressure" atmosphere while buying a car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GMC Purchase

By Dbm on 8/18/2017 at 2:23 PM. Helped by Kenny Washington..

Very good overall experience. Effecient and effective. Salesman Kenny Washington was outstanding. Price was good amd service to ready vehicle was great. Highly recomme t

I would recommend this dealer.