Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4  
Price
4.1  
Quality of Work
4.3  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By Sebastian2013$ on 10/19/2018 at 3:54 PM. Helped by Evie Quinones.

Thanks to Evie Quinones great customer service I will tell my friends when they come to here for service to asks for her to help thems .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By CGCRG6679 on 10/11/2018 at 11:36 AM. Helped by Evie was awesome !.

My visits are always great. Starting from. making the appointment to exiting the service department. Team is very friendly and professional. Thanks Vinnie for having a great group of folks !

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Considerate

By Angie on 10/10/2018 at 12:34 AM.

The service team is kind, considerate and helpful. They are informative and if there are concerns they are willing to do what it takes to bring able the most positive results.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By J22rod on 9/14/2018 at 2:23 AM.

I needed an oil changed. I also locked my keys while dropping off vehicle. Joe took care of the situation for me. Keys were ready for me along with oil change.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Joe Pierce, GM

By britt.brown49 on 9/12/2018 at 7:24 PM.

This has been one of the most infuriating car buying experiences. I have been calling since the beginning of August because they sent me the wrong registration sticker. My paper plates expired August 15. I just called for the 20th time and asked to speak to the GM. They transferred me to Joe Pierce and he was quite literally the biggest jerk I have ever talked to. I explained what has been going on and his EXACT words were "Ha. Well ma'am did they tell you to go jump in a lake or are maybe you just being impatient." I told him I wasn't being impatient considering the fact that my paper plates are a month expired. He then tried to tell me there's no such thing as registration stickers anymore. Beck & Masten, is this how you want your managers speaking to customers? Joe, who taught you to speak to women like that?

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Mikesharaf1 on 9/12/2018 at 2:03 AM.

Best service at Beck&masten Lee always there for me he is taking care of me and he always working with customers I even heard him on the phone to please and take care of them and Vinne his manager as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Services on my truck

By Donnie123 on 9/5/2018 at 12:28 AM. Helped by DILLION Hitz.

The services was really great and on time I scheduled my apartment at 4.07 pm and it was done by 5.58.pm and the services department schedule me a detailed after my truck come out of services all with in and hour. Thanks Mr DILLION Hitz great work

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!!

By JoseC2018 on 8/31/2018 at 3:40 PM. Helped by Evie Quinones.

Great location for purchasing or servicing your vehicle! Very friendly and professional staff! Special thanks to Evie Quinones for the great customer service! I would definitely recommend this location to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience!!!

By Amber C on 8/31/2018 at 12:47 AM. Helped by William Pendergraff, Victor Gomez.

I have purchased 10+ cars from a dealership in the past, whether for myself or family members. I have never been more comfortable with my salesman than I was with William Pendergraff!!! He was not pushy, but attentive! I didn’t feel like he was trying to convince me to buy my car, but rather giving me all the information to decide whether or not it was the right car for me!! He showed me the cars that gave me the options I wanted, and asked for! My experience at Beck and Master was worth driving from San Antonio to Houston for!!! And most importantly I got a great deal $ and the finance department made it easy too!!! Thank you William, I am loving my Denali!!! See ya next time!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Service.

By Knight,c51 on 8/27/2018 at 9:51 PM. Helped by Joe Hughes.

Brought our car in for oil change and tire rotation and had a few questions regarding the infotainment system. Everything was done professionally and they even found a screw in a tire and that was fixed. This service was beyond our expectations and all was taken care of in a short period of time. Joe is a great service advisor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil Change Service

By Tdecook on 8/29/2018 at 3:30 PM. Helped by Evie Quinones.

Stopped in for an oil change and tire rotation. I didn’t have a scheduled appointment. I was given great service and an adequate timeframe.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Good experience

By PM74 on 8/20/2018 at 6:58 PM.

Friendly, well trained staff. A bit slow on the sales side but fastest document session ever! Overall one of my best car buying experiences. Maybe I’ll buy a Buick next...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No complaints.

By Jsadlerj on 8/14/2018 at 4:54 PM. Helped by Dillion Hitz.

They have taken care of me every visit. I am extremely pleased with the results that was performed with my visit this morning + Dillion address my issue. Thanks Dillion Joe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

God Bless America!!

By Alex G. on 7/17/2018 at 4:13 PM.

I met America back when I had an accident in 2009. I was thrilled when I walked onto the showroom floor and saw her there, she even remembered my name... I had not seen her in over 3 years. She has always made me feel welcome. I highly recommend her as she is professional and honest. That's what I love about Beck & Masten, you always see familiar faces, unlike other dealerships. They just make me feel like I'm a friend of the family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Gwen on 7/3/2018 at 9:07 PM. Helped by Evie Quinones.

Evie was very friendly and give me good advices on what needed to be done but not pushy about it like other places do. I come here all the time and will continue to do so.

I would recommend this dealer.

Overall Rating

2.0  

4   Friendliness
1   Overall Experience
1   Price

Advertised Price is not the Price

By jsc_katy on 7/16/2018 at 9:50 PM. Helped by Sam Mirza.

Drive 40 minutes to Beck and Masten GMC North last weekend to purchase a new Yukon XL based on advertised price. After a test drive, my salesman presented me with a price not even close to ad price. He cited all the discounts that B&M assumes in the price that I didn’t qualify like military, trade-in, recent student, etc. If was the ole classic bait and switch but why am I surprised? This place no different than any other sleezy dealership in town.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

FALSE PRICE ADVERTISING - LOW PRICE OFFER FOR TRADE IN

By will61 on 7/15/2018 at 11:13 AM. Helped by DARRIN.

VERY UNHAPPY WITH OUR TREATMENT, AND PRICE AS ADVERTISED NOT ONLY ON YOUR DEALERSHIP WEBSITE, BUT ALSO ON THE AUTOTRADER WEBSITE TO PURCHASE A NEW 2018 SLT LOADED IRIDIUM YUKON. WE WERE TOLD BY INTERNET SALES MANAGER WE COULD'NT BUY THIS UNIT FOR THE ADVERTISED PRICE WHICH BROUGHT US THERE IN THE FIRST PLACE RIGHT AFTER WE SAT DOWN WITH HIM TO DISCUSS - WE STILL WENT FORWARD ANYWAY TRYING TO BUY EVEN WITH MY WIFE TEST DRIVING.. AFTER A VERY LONG WAIT FOR OUR TRADE VALUE, WE WERE OFFERED A VERY LOW AMOUNT FOR OUR TRADE IN - NOT EVEN CLOSE TO BEING FAIR - THE ROUGH TRADE IN {LOWEST VALUE} FOR OUR TRADE IS $23,000 + - OUR VEHICLE IS NOT PERFECT, BUT CERTAINLY NOT ROUGH - HAS LOW MILES, AND IS A LOADED 2012 Z71 TAHOE IN DECENT CONDITION - WE WERE OFFERED $19,000 - VERY SAD....................HOW MUCH IS ENOUGH ???? MY FATHER RAN A CHEVY DEALERSHIP FOR 30 YRS, AND I'VE PURCHASED MANY FROM DIFFERENT DEALERSHIPS - I KNOW ALOT OF PEOPLE IN THE BUSINESS, AND I HAVE NEVER BEEN TREATED THIS POORLY BY ANY OTHER DEALERSHIP..... PATHETIC...........................................I WILL BUY THIS UNIT ELSEWHERE................................... I HOPE THE OWNERS SEE THIS....................................

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By Happy customer on 7/5/2018 at 2:54 PM. Helped by William Pendergraff, victor Gomez, David Lopez..

I found the car online, contacted William Pendergraff because he had helped my sister out after harvey. He was excellent! Then onto financing with victor who also made things transparent. Afterwards I was instructed by David on the features and options of the car. I would most definitely recommend them all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience from start to finish dealing with William

By Debs3 on 7/2/2018 at 4:24 PM. Helped by Delilah?? Porter Dave.

Pendergraff at Beck and Masten North in Houston. The entire process was so smooth and no-hassle!! Every detail was explained by William and was carried out with excellent customer service by all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service Experience!

By Jessica White - Car review on 6/28/2018 at 10:25 PM. Helped by Evie Quinones.

We had a State inspection, tire rotation & oil Change- the team worked quickly and service was expertly done. Customer service Evie was helpful, upbeat & of good humor. Highly recommended!

I would recommend this dealer.