Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By ggeorgehenry on 10/9/2017 at 6:25 PM.

Bell Ford Wowed! Me. From the moment going on-line their service person Barry called me right away. The original car I wanted was sold. He asked me to visit and see another pre-certification they had. I had my heart set on an other car. He was not pushey but asked to visit and see another car. Once I arrived Michael Cappuccino was there to help me. He first listened to my needs and then showed me a Ford Focus 2015. We went on the test drive and I liked the car. He was was excellent in his Customer Service skills. He was not pushed but guided me to my needs. The finance person Paul was excellent and very quick. He explained everything clearly. The experience was out of this world. I have visited other places but Bell got my business for being so caring and attentive to my needs in getting my car. Buying a car is a big investment and they did the performance a Real Estate Agent. I give Bell Ford 10 Stars for excellent in all aspects in selling their cars. Thank you Barry, Michael and Paul for helping me get my dream car. Sincerely George

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent over all customer service

By judyt1010 on 10/2/2017 at 5:09 PM. Helped by Kim receptionist.

The whole experience from the receptionist to the salesman Michael Cappuccio to the final paper work with Paul Singh was pleasant, informative and very professional. I would highly recommend Michael he is very knowledgeable and professional. Thank you for my new car Judy Thompson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent experience!

By Marrlena on 9/27/2017 at 11:59 PM.

No pressure sale, friendly, easy process. Fair pricing, highly recommended. Chris and Paul were great , I felt like they were family, very honest a d fair.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

My 3rd pickup from Bell Ford

By John Big Truck on 9/24/2017 at 5:25 PM.

I returned to Bell Ford to custom order my pickup and Mr. Charlie Garcia my sales consultant was a great help answering all of my questions, and the few he did not know he found out the answers and I got my new truck set up just the way I wanted, Great Job!!! Mr. Parminder (Paul) Singh helped me with the many extended warranty options with no pressure and all the time I needed so I chose the best fit for me. And I have ordered a few accessories from the parts department and they are very friendly and helpful. This is my third truck form Bell Ford and they were good before but they have improved and thus Five Stars from me! John

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

A great experience at Bell Ford

By mikemikefromNJ on 9/23/2017 at 1:15 AM.

This car dealership is one of the best in the state. The salesman Roy showed me everything I needed to know about the Dash board and everything about all the switches on the column. Without his help I would have been lost, however I felt very comfortable in the car after the teaching session.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

sales rep & manager were extremely helpful & nice.

By Sharris on 9/24/2017 at 4:36 AM.

WE INFORMED THEM OF EVERYTHING WE WERE LOOKING FOR. THEY MET ALL OUR NEEDS AND WANTS WITH VERY FRIENDLY PROFESSIONALISM. WE WERE VERY HAPPY AND EXTREMELY SATISFIED.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
3   Quality of Work

Welcome to a 3rd Wolrd Experience

By Tired Retired on 9/23/2017 at 6:02 PM. Helped by Service Manager.

They probably mean well, but this is a den of incompetent service providers. The Service Manager doesn't care about customers, that's for sure. L'll give you specific examples: a broken part needed a replacement. They ordered the part (took 2 weeks). After I left the car to have it fixed, they called and said it wasn't the right part. Two more weeks went by for the right part to arrive. Another incident, they told me I should come to them for some vehicle-related paper-work. We set an appointment. I showed up and the service rep told me that was the wrong information, I should complete the paper-work with Ford itself. In both cases, I pointed out to the manager that they are wasting not only my valuable time, which they get for free, but they damage their own productivity. The manager's facial expression was of contempt and read something like "I wish I could slap you on your face". The waiting areas for the customers looks like one you'd expect in a third world country. This is yet another signal that the customer is a mere bother. == If you're looking for a new car or to service your car, I strongly suggest you look elsewhere. ==

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst Service Manager , Go somewhere else

By Sparks on 9/18/2017 at 6:40 PM.

Lied to my face and was rude , look at comments from Logan Ford Kia, can't even give this man one star , should add negative stars to this site then I could truly rate him. Bell Ford needs to remember your still a customer after you drive the car home. Purchased my first Truck 1973 Ford 100 at Bell Ford and my last Lemon there 2014 Ford Fusion . So done with Bell Ford .

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to buy a car

By Zuzuzam on 9/14/2017 at 2:55 PM.

Mr. Charlie Garcia was an excellent salesman?, he helped? us getting our new car, he took all the time and had patience, he made us feel comfortable. Definitely if you need to purchase a car you have to go to Bell Ford and ask for Mr. Charlie Garcia. 😀😀😀😀

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

excellent experience

By mahgrit on 9/13/2017 at 9:42 PM.

Charlie Garcia made my time buying my 2017 Escape a real pleasant experience with his knowledge, patience and friendly demeanor. I found him to be quite polite which was very welcoming and I really enjoyed talking with him. Thanks Charlie for a great experience at Bell Ford. Margaret Diehl

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Bell Ford

By 5271 on 9/7/2017 at 4:53 PM.

Mike Cuppucio worked hard to get us the best deal on my Ford Edge. Thank you for our friendly service. He reminded us if we have any questions to just give him a call or stop by and he can help me. I live and work near by so that make me happy to know I can count on him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Steve Fakelman on 9/12/2017 at 3:14 PM.

Michael Cappuccio went above and beyond to make my experience pleasurable and head ache free! I've never been a fan of the "car buying experience " till I came to Bell Ford! I highly recommend buying your next vehicle there!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

excellent experience!

By Paul D on 8/24/2017 at 10:56 PM.

Eric Soares took only a few minutes to work out the pricing on a new focus. He was straight forward and to the point. No typical salesman games. No wasted time. He made the decision on where to buy an easy one. This was a painless car buying experience. When we returned to fill out all the paperwork Paul Singh helped us get an even better deal. This was the first car I purchased from Bell but it wont be the last.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle Free and a Great Experience

By Lori and Tom on 8/20/2017 at 2:02 PM.

We traveled over an hour because Bell Ford had the vehicle we were looking for in stock. From the time we walked through the door and drove away with our car, the experience was hassle free. No pressures whatsoever. I don't like sales people to begin with. The experience at Bell Ford changed that. Will definitely return for our next car / truck purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New 2017 F250 Pick Up

By Truck on 8/19/2017 at 4:01 PM.

Michael Cappuccio went above and beyond to make our buying a new vehicle the best experience we have ever had. We have been purchasing from Bell for many years and have always had a good experience. However, Mike was the most knowledgeable and patient; he understood the importance of us making the correct decision.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car

By Peter 55 on 8/14/2017 at 8:24 PM.

Buy your car from Charlie Garcia very helpful he did everything to make sure I got the right car for my money thank you Charlie to

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience, happy with car

By BJ on 8/5/2017 at 3:07 PM.

Michael and Paul made my experience at Bell Ford very enjoyable. They were friendly and fast, and worked with me on the price. Another guy Sebastian helped me learn about my new ride. Overall great experience! Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Dee59 on 8/3/2017 at 10:08 PM.

Bell Ford in Colonia is the best. The sales people are so nice and no pressure. This is my 5th Ford from this dealership. I would definitely recommend this dealership to family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience

By cozzibar on 7/31/2017 at 11:26 AM.

I had a great experience, Mike Capuccio was super nice, patient, not pushy, took his time to answer any questions. Paul was also so nice and patient when filling out the documentation.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My mother and i had a wonderful experience at this dealship

By Renee Rivas on 7/16/2017 at 5:56 PM.

Didn't feel pressured Eric who helped us was very helpful and a gentleman. New what we wanted and took care of us. The same for Paul who worked the numbers with the financial part.

I would recommend this dealer.