Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
5  
Overall Experience
4.3  
Price
5  
Quality of Work
5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

out of state purchase.

By MarkC on 9/11/2019 at 12:50 PM. Helped by sales.

While searching for a specific Macan GTS I found one here but was over 800 miles away. I also had a trade making it a little more complicated. Process was done mostly by phone with great sale staff. Then drove the 800 miles to close the deal and was not disappointed! 2018 Macan GTS, CPO.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hendrick Porche dealership of Charlotte NC

By Rickloftin on 7/31/2019 at 3:23 PM. Helped by Greg Bancroft.

This is a great dealership to work with. My wife and I have been looking for a Porsche that had the features we wanted and that would fit our budget. We looked at other dealers and found the right Porsche for us. Greg Bancroft was very pleasant to work with. Greg introduced us to the different areas of the dealership. We plan on having our Porche serviced at Hendricks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hendrick Porsche - Great Experience

By Clthokie on 5/31/2019 at 1:40 PM. Helped by David F, Steve M, Dominick.

This is a top notch dealership. The entire team from front desk, sales, finance and management were great. Everyone was extremely knowledgeable and helpful within their respective area of expertise. This was a painless and easiest car buying experience I’ve ever had. Big thank you to the Hendrick Porsche team (David F, Steve M, Dominick) for making this an enjoyable experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car and experience

By Mike B on 4/1/2019 at 5:14 AM. Helped by Steve Mann.

I have been back and forth for months on looking for a 911. Steve Mann was great showing me the differences of the 911 models and after many months finding a perfect one for me. So glad I finally did it and happy to have had Steve help me with a fantastic car and purchase experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

You call this service?

By car1094738 on 1/12/2019 at 7:00 PM. Helped by Don't remember her name.

Just moved to Charlotte, NC. Have a Porsche that needed some service. Call them up to get some information. They need to check with a service adviser and call me back. This was more than 9 days ago. Still waiting for a call back to get my information and schedule an appointment. What sucks is that in Charlotte, there is only ONE Porsche dealer. How is this even possible? I refuse to go to these people and will be happy to drive 1.5 hours to the next closest dealer. This town can easily support 2 Porsche dealers, and Porsche should seriously consider breaking up the monopoly these guys have. They know people don't have a choice, so customer service seems to be abysmal. Imagine if they cannot even complete a task like a simple call back - how would their service be? What a joke.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There is no substitute!

By Alexislikestoshop on 4/30/2018 at 6:24 PM. Helped by Shane Carelock, Mike Pellet, Todd Holland and David Foster.

I have consistently had great experiences at Hendrick Porsche. Not only was the service amazing, but the people who work here are extremely helpful and kind. You are always greeted with a smile and the team works together to get you in and out quickly. I take my 2011 Porsche Panamera there to be serviced and I work with Shane Carelock and Mike Pellet. I’ve ordered mats from Todd Holland and he always has their Porsche store setup so nicely. The GM David Foster has taken time out to discuss cars with me, even though I know he is very busy. Also they have the best snacks out of all of the Hendrick Dealerships! :) I truly recommend purchasing and servicing your vehicle with their dealership, you will not be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Hassle-Free Experience

By nick g on 7/26/2017 at 3:16 PM. Helped by Scott Duong.

In dealing with purchasing vehicles over the last 30 years the expectation is nerve racking... Not so at Hendrick Porsche and especially with dealing with Scott Duong and team. Scott knew his product extremely well and there was no pressure in making any decision when purchasing my Panamera S. Nothing but support and guidance and making myself and family feel special. The car was prepped for delivery and when I missed my flight coming back into town Scott had the vehicle delivered to my residence. A wonderful experience with Scott Duong and the Hendrick Porsche team and would highly recommend Scott and Hendrick Porsche to anyone that's looking for the best high-end automotive experience. Everything was so easy and relaxing. Thank You!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service - great purchase experience!

By S Brissette on 2/8/2017 at 2:50 PM. Helped by Scott Duong.

Drove 3 hours to this dealership to purchase a new Porsche instead of going to other closer dealerships because of Scott (and also Amy)'s excellent level of customer service over the phone - quick and friendly/personal responses. Great experience at dealership. Scott also promptly addressed my concerns after the purchase. Will certainly purchase again from Scott!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales and service

By Tina A. on 10/1/2016 at 1:02 AM. Helped by Steve Mann Michael Pellet.

I have purchased 3 Porsches from Steve Mann and each time it has been a wonderful experience. I recently needed assistance months after the sale. Steve along with the service department went the extra mile to address my concerns and ensure that I was satisfied. I will always return to Hendrick Porsche to maintain my Macan and of course for my next Porsche!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2017- Porsche 911 C4S Coupe

By Robbie C. on 9/28/2016 at 2:27 AM. Helped by Scott Duong.

Purchasing my new Porsche fron Hendrick was an easy choice. My salesman Scott was very knowledgable and helpful with making my purchase as easy and simple as possible. I am very happy with my new car purchase and would highly recommend Hendrick Porsche .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Cayenne

By Gina G on 1/1/2016 at 2:31 AM. Helped by Steve Mann.

I am now leasing my second Porsche thanks to Steve Mann. He worked out a great deal and I was able to swap my current Cayenne for the all new Cayenne and he did not raise my payment! I love my Porsche!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I purchased a 2016 GT4 from Hendrick Porsche .

By Mr. GT4 on 12/15/2015 at 8:35 PM. Helped by Richard Reynolds was my sales person and he was excellent !.

My buying experience was excellent . All members of the staff were thorough and helpful ! I highly recommend Hendrick Porsche !!!!! The GT4 has performed above all my expectations . I am most , most HAPPY !

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By MarkMidATL on 11/20/2015 at 2:58 PM. Helped by Bryan Armbruster.

I live in Atlanta and we have two very large Porsche dealerships here but I chose to drive to Charlotte instead. Bryan Armbruster was very helpful and followed up after the sale. When I decide to trade, I will definitely go back to Hendrick Porsche.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated like family

By UNC911TT on 11/18/2015 at 9:44 PM. Helped by Scott, Bryan, Mark, Matt, Evan.

It is rare to have a pleasant experience when buying a car; however with Hendick Porsche we were made comfortable immediately from the smile behind the front desk to our salespersons. Bryan and Scott go above and beyond. Mark in finance is very helpful. No one is pushy. Nicely this carries on into service. Matt and Even are top notch.

I would recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience

Above & beyond

By Heidi on 11/18/2015 at 3:15 PM. Helped by Brian Armbruster.

Brian Ambruster went above and beyond my expectations to make my car buying experience a great one. He respected my wishes, didn't push an annoying hard sell, and waited patiently for me to make a decision. He worked continuously to find me the car of my dreams. Very impressed with this guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bryan Armbruster

By Cargurl on 11/16/2015 at 2:29 PM. Helped by Bryan Armbruster.

Great experience while looking for a new Panemera. Bryan was very knowledgable and helpful while deciding what options that were best for me. Highly recommend him and will be sending friends to him for future business

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

If you care about your car don't walk ... run form them !!!!

By Roberto on 11/10/2015 at 5:06 PM. Helped by MICHAEL MCCONNELL.

If I could give them less then ... 1 STAR .... I would !!! In July 2015 I had Hendrick Porsche perform a PPI (Pre Purchase Inspection) of a used Porsche 911 I was buying in Charlotte. I reside in Florida and I trusted their expertise (in this case lack of...) in assessing the car's condition and I made my purchasing decision partially based on the information they provided. Unfortunately after I bought the car I realized how INCOMPLETE, SUPERFICIAL and UNPROFESSIONAL their inspection was. They reported problems that did not exist and missed critical information about the engine and other flaws even a blind person could see. Their job was a total failure and they did not do what they were paid for. I wrote and called without a response. I also reported the issue to Porsche of North America. I WOULD NOT HAVE HENDRICK PORSCHE FIX A BICYCLE AND I DO NOT RECOMMEND USING THEM.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased of Used 2008 Corvette

By Riley1023 on 7/22/2014 at 1:45 AM. Helped by Richard Reynolds, Mark Solomon.

My wife and I just wanted to say that we were very pleased with how comfortable and valued we felt during the entire shopping/buying experience. This included taking a long test drive, settling on a transaction, and finally leaving with an awesome car. Now it is worth mentioning we pulled into the Porsche dealership with a 1999 Ford Ranger. We were definitely not Porsche buyers but were treated as if we were searching for a new 911 Turbo. My wife and I found the entire experience as a perfect example of how a car purchase should be. Many thanks to the salesman, Richard Reynolds, and the kind finance team led by Mark Solomon. Needless to say we would recommend this dealership, but perhaps, the is also an example of the management style of the Hendricks Dealership Teams. Either way the formula works at Hendricks Porsche. Thank you again!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

After 2 BMW M5s I went to Hendrick Porsche next to BMW. I...

By MoeDaher on 3/27/2014 at 7:27 PM. Helped by Richard Reynolds.

After 2 BMW M5s I went to Hendrick Porsche next to BMW. I was going to get an M6 Grand Coupe but was hesitant after my M5 went on fire. I met Richard at Hendrick Porsche, he is a great guy. He was not pushy at all, he knows everything about the car and is very honest. I got a 2014 Panamera Turbo and his professionalism, honesty and patience throughout the process has been great! I wanted to install some customized accessories in the car, so he recommended GMP Performance. He knew exactly what I wanted before I got the car and insured I got what I wanted after I already bought the car. Richard followed up with me a month after I bought the car. at that time I was having difficulties getting my Panamera to work with my garage opener. I gave up trying and asked him if he knew of anyone I could hire. Richard was so great that he himself came to my house and fixed it for nothing when the car was already mine and he did not have to do anything more for me. He was able to get my 3 garage door openers working! I have dealt with many car salesmen and he is the best by far!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great attitudes from everyone I met. Although buying a...

By royp4 on 7/3/2013 at 10:54 PM. Helped by Steve Mann, Mark Solomon, Andy Hyman.

Great attitudes from everyone I met. Although buying a 10 year old car, I was treated as if I were spending a million dollars. I hope Mr. Hendrick knows what a special team he has.

I would recommend this dealer.