Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast accommodating service

By David on 2/24/2018 at 11:45 PM. Helped by David Tangen.

Brought my car in 1 hour early but took my car in right away. Returned car fixed half an hour earlier than estimated. No questions regarding application of tire insurance

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very courteous

By FuninaMINI on 2/24/2018 at 8:08 PM. Helped by Min Kim.

This was my first interaction with the Service department. M. Kim was the service adviser. Everyone was very courteous and I felt Mr. Kim was very attentive and helpful. I will be happy to return for regular maintenance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great & Excellent.

By Beatrice Wang on 2/24/2018 at 5:50 PM.

I have been dealing with John Meyer for last 10 years. He is always very helpful & friendly. I am very satisfied with his excellent services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence

By toddeum on 2/24/2018 at 2:16 PM. Helped by David Tengen.

Professionalism and very courteous from start to finish . Very prompt service as well . I would most definitely highly recommend this dealership as I came all the way from New York to buy this vehicle due to the positive vibe I felt here !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ideal service

By Diesel on 2/23/2018 at 9:10 PM. Helped by David.

Our sales rep John Meyer is a total pleasure to work with. He makes the process of getting service on my car effortless on my part. He manages the entire experience to ensure that I am not inconvenienced and have no worries. He checks to ensure that the others involved are communicating — which they do. High praise all the way around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and efficient

By JudyF on 2/23/2018 at 5:39 AM. Helped by Christopher.

Excellent service. Comfortable waiting area. Watched my car being serviced. Chris gave me an estimate of the time I would be waiting and kept me posted of the progress. Delivered my car clean and escorted me to it. Very courteous and efficient all around. Great coffee too. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent customer service. Quality sales reps

By Rubberducky46 on 2/22/2018 at 1:44 AM.

The sales team worked very hard ,to meet my purchase requirements . I was not disappointed in the vehicle or the deal. Thank you for making this a pleasant experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Outstanding

By Lantzta on 2/19/2018 at 2:03 PM. Helped by Chris.

I’ve always had a great experience. Professional, courteous and on time every time with the expevyed duration of service. All the staff are great!

I would recommend this dealer.

Overall Rating

4.2  

3   Customer Service
5   Friendliness
3   Overall Experience
5   Price
5   Quality of Work

What happened?

By coolglide on 2/15/2018 at 7:26 PM. Helped by don't remember.

It took entirely too long to get an appointment date. I wound up waiting nearly two weeks. When mentioned I to the rep i may have to go to Prestige to have car serviced, he could care less. I am somewhat surprised, especially after 12 cars and 19 years, all with Benzel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By YesselG on 2/17/2018 at 6:01 PM.

Everyone was very friendly. A very welcomed athsmosferia. Michael E. Went above and beyond to help me with all my needs. I’m very happy and thankful for all his help. Even his boss was super friendly. I will be back in 3 years for sure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On spot service and knowledge!

By Mursielago on 2/10/2018 at 7:13 PM.

Great service! I would service my vehicle here every time. Also, managers very helpful and knowledgeable. I'm going to purchase a new benz at this dealer and will always service hete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Unbelievable Experience!!

By Mursielago on 2/17/2018 at 7:25 PM. Helped by Elizabeth K..

From the very start of this car buying experience you start with an expresso! Then you see all the beautiful cars they have and they find your perfect match! Elizabeth K. was our sales representative and boy were we lucky! Elizabeth is not only a Professional at her job but very kind and sweet. She knows her Mercedes Vehicles as if they were her babies. Then she found a plan that worked within our means and request. This is how the car buying experience should be. All I can say is. I can't wait to buy my next Mercedes with Elizabeth. Hopefully it will be the hottest model they have at that time! And we will definitely buy it with her! .

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Service

By ro9493610 on 2/16/2018 at 6:32 PM. Helped by David Nieves.

David is always helpful. And the best service representative. He tries very hard to please the customer by accommodating our needs and following up and providing constant updates of the repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Professionalism

By Lewthe1 23 on 2/15/2018 at 8:05 PM. Helped by Elizabeth Kalaj.

The young woman named Elizabeth that handled my purchase was attentive to my specific need's. You do not have to be sceptical with this organization Benzel and Busch. The gentleman in financing was very supportive as well. They got me exactly what I wanted. They are not out to just make a quick buck. There reputation exceeds themselves because they have consideration for the customers needs above all. If you like a high class luxury vehicle, your in the right place. There good people here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Steven David - Outstanding Account Representative

By Nicholas550 on 2/15/2018 at 8:08 PM. Helped by Steven David - Account Representative FIVE (5) STARS - EXCELLENT.

Steven David is an outstanding Account Representative. His attention to detail; his genuine interest in his customer; and his approachable yet professional manner made the purchase transaction process smooth and stress free. After doing business for 19 years with a Mercedes Sales Representative from an out-of-state dealership who is now retiring - the thought of having to initiate a new business relationship with a new sales representative & dealership was not overly pleasant. After trying several North Jersey & NYC based MB dealerships that were not great experiences, tried Benzel Busch and met Steven David. From that initial meeting and through the purchase process it is safe to say that we will be making additional MB purchases and without hesitation will recommend Steven and his dealership to both family and friends as well as business colleagues. Steven David is an outstanding human asset to Benzel Busch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman was fantastic!

By JPtheCarguy on 2/8/2018 at 9:51 PM. Helped by Chris Taccetta and Jeff in Finance.

Salesman walked me through the features of the car and there was never any high pressure. It was an incredibly relax and enjoyable experience. I would highly recommend this dealer as well as my salesperson Chris Taccetta. Jeff in finance did a great job as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Service

By Chloe on 2/11/2018 at 2:21 PM.

Service employee's were very friendly, understood my concerns. I have dealt with the service dept before and never had any issues. Always willing to help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Competent and efficient

By frank0712 on 2/11/2018 at 12:53 AM. Helped by David Nieves.

4 appointments and about 4 weeks in the repair shops of two other MB dealers was not enough for either of dealer to diagnose and fix a noise in the front end of my 2014 - E250. One day at Benzel and the problem was found and repaired. Nice people too.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

It was good

By Connie on 2/9/2018 at 7:15 PM. Helped by Not sure of names.

Services guys very friendly and efficient Have used Benzel Busch numerous times Very happy 25 words too much to write Short and sweet is better

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service by Min Kim

By sonkmin on 2/8/2018 at 9:11 PM. Helped by Min Kim - Service Advisor.

To whom it may concern: I wanted to make you aware of an excellent experience I had at your dealership with Min Kim. My car was due for an oil change and some recalls, and my service advisor walked me through the issues with my car. Through his calm demeanor and professionalism, I felt assured & was at peace of mind, knowing that I was in good hands. Min kept me constantly updated on the work being performed on my car with the utmost courtesy and professionalism. In my opinion, he lives the values that are an asset to your dealership and is an excellent example of how to treat your customers. I will make a point to ensure my friends, relatives and business colleagues know about this experience, and always suggest why they should visit your facility when it comes to receiving excellent service. Thank you Min!!

I would recommend this dealer.