Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic service

By snowman on 6/21/2019 at 9:08 PM. Helped by David Tangen.

I've bought 19 cars in my life. Ford, Chevy, Chrysler, Buick, Olds, Honda, Subaru, BMW, Mercedes, Maserati and Ferrari. Lots of dealer experiences. Benzel-Busch is by far the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Last visit

By Cigarman#1 on 6/6/2019 at 3:02 PM.

Exceptional dealership starting with Service. Chris eisman. He made sure I was taken care of and kept me updated on the care of my car. Pat capusso handled the sale of my car and made sure we were happy with the selection of the car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Darryl on 6/19/2019 at 2:23 PM.

I enjoy my salesperson, Peter, who always treats me with the respect of someone who is on their 6th or 7th Mercedes lease.. I chose to go back to Benzel Busch NJ even though I moved to NYC specifically due to Peter's assistance and the care he delivers to customers!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Service

By Stang550 on 6/14/2019 at 6:21 PM.

Steven David was an excellent sales person. Very knowledgeable and professional. I would definitely recommend him to other people. One of the best experiences i have at a dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By EMILYRIVER on 6/15/2019 at 3:06 PM.

My experience was excellent. Jay Lee, Salvino Architto & a gentleman who explained my car features (forgot name) was very professional, caring & knowledgeable. Questions were answered patiently & clearly. I will definitely recommend to family and friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Dr. Ruth on 6/14/2019 at 3:07 PM. Helped by Harold Reyes: Mr Eftl (mechanic).

All attendees are very professionals the mechanics superb! Their waiting room is excellent because I can work while I wait. Coffee and tea is appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

My Recall experience

By couchells on 6/13/2019 at 6:17 PM. Helped by I only spoke with David Tangen.

I was very satisfied with the treatment I received from Benzel Busch. David Tangen, Service Advisor was most helpful and provided fast and efficient service. I was very pleased that I chose Benzel Busch and look forward to becoming a regular customer. Will be sure to recommend to friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Responsive, professional and empathetic

By David on 6/14/2019 at 2:19 AM.

I’ve used this dealership for over 3 years and have never had a problem that wasn’t resolved promptly. Both the sales and service departments are truly professional

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I'm Back

By Dee on 6/13/2019 at 7:43 PM.

Its been awhile since I have owned a Mercedes and the only reason had nothing to with Orlando or Benzel- Busch, both treated me like queen for a day. Everyone was very patient and made sure I understood some of the new technology in the car. Orlando is the greatest and I am glad to be back and he was the main factor besides the obvious, the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new car for my wife.

By GaryS on 6/11/2019 at 4:00 PM.

Both Gio and Joe were fantastic in helping us lease a new car for my wife. They both were professional, courteous and didn't push us into anything that we didn't want, while still explaining all of our options. We would highly recommend them to our friends who are looking for cars and we will be back for more vehicles ourselves. Gary S

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Service

By ikachr on 6/7/2019 at 2:32 PM. Helped by David Tangen.

Handled any issues comfortably. Seen quickly by service Advisor David Tangen. Addressed all of our service needs and any questions with easy explanations. Overall a good experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Frank Armando......gives full attention to all service needs

By tomi on 6/5/2019 at 9:26 PM. Helped by Frank Armando, Service Manager.

I purchased my MBENZ at your dealers ship.........and it has always been perfectly serviced. I feel safe driving....and will always service my car at our dealership, in Englewood NJ

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By Hamletr on 6/5/2019 at 9:05 PM. Helped by Chris Iseman.

Great costumers service I’m very happy with the service. I’m happy with the work done in my car. I’ll recommend this dealer to my friends

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very professional and pleasure to work with

By Vlad on 6/4/2019 at 2:16 PM.

Giovanni is very professional, clearly understand needs, budget and works tirelessly to find the right vehicle, overall process was very smooth. Not first time buying at this dealership, the overall experience made me a loyal customer.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

very accomodating

By kuba1122 on 5/29/2019 at 7:36 PM. Helped by Scott Bateman.

the service at this dealerships exceptionally good good you can really tell a difference especially coming from another car dealer the staff is amazing! I have no complains about the service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality, Speed, and Efficiency

By C2muchfun on 6/4/2019 at 2:43 AM. Helped by Neil Newman and Chris Huling.

Very happy with the management of my vehicle repair and maintenance. Neil and Chris made sure the quality of the work was not compromised in providing a fast vehicle return to me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First class vehicle experience

By mattconlon33 on 6/3/2019 at 3:46 AM.

My experience at Benzel Busch was very positive. Working with Talia Colananni was a very pleasurable experience, as she was direct and thoroughly explained all options available to me in getting out of a lease with some mileage overage, showing me all the different avenues we could take to get me into a new Mercedes. I am very happy with my new Benz and remain thankful to Talia and the entire staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Extremely satisfied with the purchase

By zakhillel on 6/2/2019 at 4:05 AM.

I am extremely satisfied with the details of the purchase. Will come back again. Will recommend this dealership to others. Very close to New York City.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By Lavelle Jones on 6/1/2019 at 5:07 PM. Helped by I believe the service person was Frank Adamo, but not sure.

I have been a customer for a few years and I have never been disappointed! My sales rep, Frank Lauro, is the best and all of the service personnel and accounting personnel have been very helpful. I trust everyone at this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Vicky1 on 6/1/2019 at 1:08 PM. Helped by Chris Iseman.

Service department handles to you is if you’re the only one who matters they have a great welcoming staff as soon as you pull in Petichia car they have a great reception area with coffee and bagels but then you have a person who actually handles you I don’t want him one scenario you get in can you get out they help me to get a loaner car and they stay in touch with me during the course of the day through text messaging I’ve been with Lynncell Bush Mercedes Benz in Englewood for the last 15 years and I will continue to stay with this dealership

I would recommend this dealer.