Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

My great experience

By Susan Spoon on 10/27/2017 at 8:43 AM.

Your dealership is great. My salesman E.Sallero was Fabulous,went above and beyond to make my time there pleasurable. Will recommend to every one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Satisfaction

By SV13 on 10/9/2017 at 12:53 AM. Helped by Alex King.

Everyone at Berger went out of their way to make sure that I was satisfied with my new car purchase. After I brought my car home I noticed a couple of manufacturer flaws in the seat stitching and the paint. I brought my car back the next day and my salesman, Hugh, continued to work to find the best solution. Everything was completed to my satisfaction. I truly appreciate Hugh and Jeremy’s continued support to make sure that I was satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not pushing you not to buy a cars

By josenavarro on 10/2/2017 at 8:39 PM.

awesome service, they take the time to help you fine the right car without pushing you to buy a certain car. They took the time show me around at different cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another positive experience at Berger Chevrolet

By bbcarsearch on 8/9/2017 at 3:06 PM. Helped by Corey Shelton, Corey Velting, Joe Christopher.

My vehicle search was rather involved and took about two months to locate the desired Impala. James Thurkettle, sales person, was always willing to answer questions and had a fine knowledge of current vehicles available. I appreciate his interest and continued assistance, even after the sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Black 2017 on 8/8/2017 at 1:42 PM.

A friend recommend Darrell Pike to us. He was the perfect salesman to me. He wasn't pushy and answered all of our questions. He got us a great deal on the 2017 Silverado. I had a bad experience with Berger about 20 years ago and I swore I would never go back. This time was the best experience I've ever had a dealership and I will be back in 3 years!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great new vehicle buying experience

By Dave2017 on 8/4/2017 at 4:13 PM.

My Sales Rep. was very knowledgeable about the 2017 Silverado lineup. He was able to answer all of my questions and lead me to the right vehicle on the Berger lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman and customer service

By Dtonbibg on 8/4/2017 at 2:32 PM.

Darrell Pike treated us with wonderful personal service an honesty. He found the exact vehicle we wanted and made the paperwork a breeze to complete

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Phoenix98 on 8/1/2017 at 2:47 PM.

Always professional. I have purchased 4 vehicles in the last 4-5 years and always return to Beth. She contacts me before my leases are up and always has another vehicle ready and also knows that I prefer the color white.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight up amazing

By Diamond95 on 7/8/2017 at 2:09 PM.

I went in looking for a chevy cruze and I was pleased to be leaving with that exact kind of car. Everyone in the building was super friendly and made the entire experience one to remember. James made everything go as smooth as possible and I will definitely recommend anyone I know who wants to buy a car to to this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By Alexandria B. on 7/6/2017 at 11:27 PM.

I wasn't necessarily in the market for a new car but when my motor blew in my old car needless to say I didn't have much choice. I looked online and found a 2013 dodge avenger and fell in love with it. Never thought it would be possible to have this new or nice of a vehicle. My salesman James was completely AMAZING throughout the whole experience from picking me up to get there since no way to get there, helped me figure out my options and see if it was even the slightest possibility. Everyone I dealt with at the dealership was very courteous and made the magic happen within the same day! He even had a detailer come to my job to fix a minor patch in my seat so I wouldn't be inconvenienced in anyway. Also I recently lost my keys and needed some help getting paperwork faxed and some things figured out to get it done and he was on it in anyway to help me out since my car was in 1 location, me stuck at work and all my paperwork in another. Instead of me having to stress he got everything where it needed to be for me and made sure I was taken care of. I would HIGHLY recommend Berger to anyone looking for a new vehicle !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New lease - great experience!

By BruceWestMichigan on 7/3/2017 at 9:40 PM.

Darrel did a great job of listening to what we wanted and presenting the best options. We had limited time to come in to the dealership, so Darrel facilitated all the details via phone and email. He was attentive and followed up but was not overbearing. We definitely recommend him and plan to do more with Berger in the future.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Went in with a bomb, left with a beauty

By Rsndymids on 7/1/2017 at 3:18 PM.

Totally needed to get out of my 2001 stratus that was failing me on multiple levels. I started electronically communicating with Jim back and forth and get some of the financial prep and get an idea of what i wanted before even heading to the lot..Jim did a great job of communication and keeping me comfortable. Was beyond satisfied with the impala ltz he had on the lot and the process to get into it was easy as well. It went so well i went back 5 weeks later and upgraded my wife's vehicle as well who is now also very satisfied. Excellent job! Now I have 2 Berger Chevy vehicles in the driveway!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly, no pressure.

By Rsndymids on 7/1/2017 at 3:13 PM.

Needed a new ride for the wife, something a little smaller and a little better gas mileage for her commute. Jim did an awesome job of finding something fitting what we needed and was able to surprise the wife with a vehicle she loves before she got out of work. Jim is awesome, mellow, and is a great guy to work with!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respect!

By Tammy Walsh on 6/17/2017 at 7:45 PM.

I cannot begin to say how wonderful my experience was today! Darrell was amazing, patient and respected my situation and payment terms. The personal attention that he gave me before I left was unbelievable....there are a lot of bells and whistles to learn these days! A1 top customer service.... thank you!!! Tammy Walsh

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent ! Efficient ! Professional!

By TonioTrice on 5/22/2017 at 2:15 PM.

My guy James took care of me . He seen my ambition and worked as hard as he possibly could to put me in my dream car . Not everyday does a 21 year old get the opportunity to drive a camaro out the lot . The whole Berger team on 28th is a blessing . Exspecially my guy James , honest guy who wants people happy !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, for a great price.

By Cody Williamson on 5/16/2017 at 7:07 PM.

Picked out a car close to closing time, drove it away the following business day. Fast friendly service. They took care of me. I would recommend them to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

James Thurkettle is amazing to work with

By Josh&Nichole on 5/15/2017 at 2:43 PM.

My wife and I are are expecting our first and we figured it was a great time to upgrade my vehicle. With the expenses of a new baby, we were very specific on what we wanted to spend and still get a reliable vehicle. James was able to help us pick out the perfect car and still get us the trade in credit we needed to be able to afford it. Fast forward two months, I was involved in an accident and totaled the car. Thanks to James strongly suggesting GAP coverage, we didn't lose any money out of pocket and he was able to get us into a very similar vehicle with zero down and only a couple dollars more a month. They are even helping us get everything submitted to file the claim for our GAP coverage on the old car. We've had more than an excellent experience working with James and Jeff at Berger. I would highly recommend them to anyone. Thanks James and Jeff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Rhonda on 5/9/2017 at 9:25 PM.

I had an excellent experience and I felt that Patrick Ball was honest and I felt that he genuinely cared about getting the best deal for me

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Duane Woodwyk is an excellent salesman

By The Hoffius Family on 5/9/2017 at 8:33 PM.

Just bought a 2015 Equinox from Duane at Berger Chevrolet and he was a genuine and thorough salesman. I never felt once like he was trying to upsell me on something outside of my needs and wants. He exceeded our expectations in every way and we've dealt with some real 1970's used car salesman during our search. We definitely recommend Berger Chevrolet and especially recommend talking to Duane.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service!

By Kristi eggers on 5/2/2017 at 10:48 PM.

Amazing service from Duane! He got us out of a car we were not happy with but still owed money on- Duane and his team went above and beyond for us! Last time we left a dealship we left with less than what we wanted - this time Duane made sure we left with more than what we wanted! Thank you Duane for all of your help! We are so grateful for the extra time you spent with us to get us what we wanted!

I would recommend this dealer.