Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By brian.french on 7/9/2019 at 5:43 PM.

Staff was friendly and eager to help. Our salesperson Jeff Fisher was fantastic! The process was easy and we were not pressured at any time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Driving through Virginia to Pennsylvania

By Pennsylvania Travelers on 7/9/2019 at 12:12 AM. Helped by Ricky Tuck, Matt (?), Gregory Ruckman.

July 5th, my husband and I were driving from TN to PA, when my air conditioning started blowing warm air. We called 2 other local dealerships, who said don’t bother stopping, they were short handed & too busy. Worried that something more may be wrong with the car, our local dealership recommended us to Berglund & provided their number to us. We called & asked if they could fit us in just to check out the car to be roadworthy, not necessarily to fix the air conditioning. It was a Friday, a day after a holiday, they were very busy but said to bring it in & they would look at the car. We spoke with 5 different people, including the service manager. They squeezed in my car to check it out. They re-charged the air conditioning & could not see anything more that was mechanically wrong. It was a hot summer day, and we were offered to sit in their nice cool waiting area with some cold water. Every person who we talked to (including the female answering our phone call) made us feel important, like we were long time customers of their dealership, not as the passing through travelers that we actually were. If a dealership can make us feel that important, imagine being one of their regular customers! I can’t say enough about Berglund Chevrolet Buick, only that I wish we lived closer to call Berglund Dealership as our own! Thank you so much to everyone who welcomed us. I wish we had everyone’s name, so we could acknowledge each one of you! And we made it home to PA with peace of mind! Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Mr. Ronald Goodwin on 7/8/2019 at 7:42 PM. Helped by Mr.rouse.

Salesman of the year Mr. DAVID PITTS..I Had a great experience @berglund it was my 1st time there customer service was professional. Mr. Pitts,his team awesome kept me dbl below my budget,nice car,atmosphere, so good I'm going back to mr.pitts get another car bout 6months..it feel good to ride in style,a reliable car. I tell anybody go to berglund asap Pitts da man you will ride off extra happy..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Marvin is awesome

By JHODGE110988 on 7/8/2019 at 5:56 PM. Helped by Marvin Brown.

Very helpful and always smiling. Best employee there. Will always come back to see him. Derrick is a great technician. Very helpful and very knowledgeable about products

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Superb!Terrific!Just a few little hickups on paperwork/tags

By NOTTINGHAMG2 on 7/6/2019 at 2:41 PM. Helped by Aaron Kniffin, Charlie Hatcher.

Good experience and I would buy another car from you, as we have in the past. Was alittle disappointed seeing the same exact car a week later on the website for $2000.00 less that what we paid. Overall excellent sales and future service since we are a 20 year customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repair Work

By robbie9 on 7/3/2019 at 4:12 PM. Helped by Billy.

Billy did a great job on scheduling my work truck in for the repairs. Also his attention to detail was excellent. I highly recommend anyone for this shop for their service or repair needs.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Need to replace a beloved Accord!

By m.d.wright1952 on 6/29/2019 at 9:34 PM.

We loved our Accord, but it was totaled... no one but the car was hurt; unfortunately it was fatal! We had decided on a CRV or another Accord. At first David thought that the CRV listed on the website had been sold, but then found it. He and Jeremy suggested that we take it overnight (knowing full-well that we'd be hooked - we are, after all retail managers and understand the 'put the product in their hands' thing ;-) We drove it overnight and discovered one minor issue with the hands-free phone. David said they'd fix it. Sooo now we're the proud owners of a 'new' CRV. We're very satisfied and highly recommend Berglund and David Turner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By HOPKELL on 6/29/2019 at 4:37 PM. Helped by David Chewning.

As always, Dave Chewning was very friendly, polite and professional. Everyone in service center was polite and friendly. I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Attention to detail, couteous and professional, great value

By JOHNSON.DUANE on 6/28/2019 at 11:06 PM. Helped by Marvin.

Marvin was an absolute professional making sure that my vehicle received the inspection needed considering the issues that I was having that were an absolute safety concern. He went so far as to offer the shuttle service for myself and my daughter to be able to go somewhere else instead of waiting in the lobby, and when it became apparent the car wouldn't be ready after a couple of hours offered a free service loaner. I was overwhelmed by the customer service and care we were provided. Marvin is awesome!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SERVICE

By CLEMONE0 on 6/28/2019 at 7:22 PM. Helped by We were out of town when the vehicle was serviced..

My spouse reported to me that her experience getting the service on her Chevrolet Suburban to be more than satisfactory. For that I am thankful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dealership

By BROSS4 on 6/26/2019 at 7:01 PM. Helped by Billy Ross.

Excellent Service and Sales .Dept.!!!! Very knowledgeable and friendly staff. This dealership (Berglund Chevrolet) will be the only place that I take my vehicles in to or buy a vehicle from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service on a recently purchased vehicle

By Tom Watts on 6/25/2019 at 7:07 PM. Helped by David Chewing.

I have purchased vehicles and had service work done at Berglund for about 7 years. The service department is why I deal with them. Dave Chewing is the best service agent I have ever worked with. He goes above and beyond on every thing he is involved with, from estimates, to scheduling and always lets me know of promotions from the dealer or the manufacture. Thanks for a great job !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By perry on 6/20/2019 at 11:10 PM. Helped by Aaron Kniffin and David _________ (Don't remember his last name).

Berglund was easy to negotiate with and made my terms a priority. They were very helpful, and the salesmen worked to give me a great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service on my oil change and rotation.

By jrcook001 on 6/20/2019 at 3:34 PM. Helped by David Chewning.

David Chewning got me in on a short notice and had me out the door in about an hour. Wouldn't consider anywhere else for service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Oil change and tire rotation

By VGLEAVENS on 6/19/2019 at 11:44 PM. Helped by Dave Channing and Marlin.

I would have given my experience a 5 star except for the wait time. I had an appointment at 9:30 (fairly early in the day) but it took 2 hours for an oil change and tire rotation. I felt this was exceptionally long. Past visits had only been about an hour.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Great Service

By basnightcom on 6/19/2019 at 5:35 PM. Helped by Duane Emerick.

These guys delivered our truck 6 1/2 hours away! Easiest truck our company has ever purchased and we have purchased a lot of trucks over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service.

By deebeesee1 on 6/19/2019 at 5:32 PM. Helped by None.

David Chewning Service Consultant is a very nice gentleman. Has an excellent attitude & willing to support any questions offered. It is a pleasure to have someone in the origination that cares about the customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy with the service I received.

By IEACHIABSN on 6/18/2019 at 10:08 PM. Helped by Sam Simpson, Aaron (finance).

I went into the dealership so indecisive and Sam Simpson helped me make a decision and Aaron in finances was really helpful explaining my options. Salesman David Turner even washed the car and filled up the gas tank for me. I'm very pleased!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Great

By ksmith255 on 6/17/2019 at 3:45 PM. Helped by Chewning, Davi.

My car has had some warrenty issues. This last time David Chewning has been the rep I've been working with. There aren't enough kind words for this gentleman. He's been helpful and accommadating going over and above.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome work in an expedient fashion.

By FERGONFIRE on 6/17/2019 at 2:56 PM. Helped by Charlie Hatcher.

Charlie Hatcher was the service advisor and kept me informed of the repairs and the timeframe the vehicle would be ready. I was extremely pleased with the service.

I would recommend this dealer.