Dealer 2-Year Rating

Overall Rating

1.1 / 5
Customer Service
1  
Friendliness
1.5  
Overall Experience
1  
Price
1  
Quality of Work
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Service Terrible Cars

By kayla364 on 10/4/2018 at 7:15 PM. Helped by Sales professional and Billing department.

If I could give Berglund credit line a 0 that's what I would give them in a heart beat. The lady that works in billing is disgustingly rude! Our sales professional tricked us into a car that isn't even worth what we will end up paying for it not even a fraction! They claim that they work with you etc.. They do not they tell you what car you can get ant that's your only option. Unfortunately after believing I was getting one car all day I had to leave with another that I didn't even want. I had no choice at that point because my rental had to be turned in that day and I commute over a hour to work. The car supposedly had a 30 day warranty well it doesn't. If you take the car over there for the "professionals" to take a look at they will tell you nothing is wrong. Well I just had to drop over 400 dollars to do suspension work and replace the wheel bearing on a car I have only had a month. They in turn are riding me about a payment that is a couple days past due. Please run away I have bought buy here pay here before and have never been treated like a lesser human. They also stated today when informed that I do review businesses "We don't care if you review us our not"

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible scammers that take advantage of teenage first car b

By Mlnek on 2/26/2018 at 12:07 PM. Helped by Zach Byrd.

My daughter struggled and saved just enough to get her a good down payment for herself a dependable vehicle but of course didn't have any credit so we went here. Biggest mistake we have ever made! We stopped in the lot and were immaculately being herded like cattle to a car that was supposedly the cheapest, then after his visit to the office came back out and said it wasn't ans showed us what was supposed to be a cheaper car. Zach told us the car was one cost then in final paperwork it was more but we never saw the final cost until finalizing as we were Sped through so couldn't read fine print or see the details knowing we both were first time car buyers. My daughter is a FT college student on limited income and now has to pay two times what the car is worth and all of her income. We tried to cancel the whole ordeal 30 mins later and got transferred to a very rude manager that was completely disrespectful and basically told us we were screwed. Nothing we can do but pay it till her credit builds up enough to go elsewhere and cut our losses. They should be put out of business. This is beyond typical sales. They are crooks! RUN!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BACK YARD DEALERSHIP

By msusini on 9/14/2017 at 3:49 PM. Helped by Stephene Tuck.

I TOO WAS NOT ALOUD TO PICK THE CAR I WANTED. THERE WAS A PROBLEM WITH CLUTCH FAN ON THE ENGINE. I LIVE AN HOUR AWAY AND THE HEAD MECHANIC INSISTED THAT I HAD TO LEAVE IT THEIR I HAVE NO OTHER TRANSPORTATION. SO I NEVER GOT IT FIXED. ALSO THE SUV WAS FILTHY DIRTY AND I ENDED UP CLEANING IT MYSELF AFTER REPEATED TIMES OF BEING TOLD THAT IT WOULD BE CLEANED. ANOTHER THING I DONT GET MY RECEIPTS OF PAYMENT IN THE MAIL ANYMORE.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

devils in suits

By nicole on 2/9/2017 at 9:26 PM. Helped by samuel.

samuel would not let me pick the car I wanted to purchase, the car was cheaper than the one he pulled up to the test drive door. I drove the car a few blocks it was good. after 2 days of having the car my check engine light came on. they offered to fix the car very frustrated. after they fixed the car the warranty ran out so now I'm sol. it took me some time to get a job after i lost my former job. so i paid the money I was behind on to keep my car running. the lady in the back office was threating to cut my car off and it did not matter if I was on the highway or have my kids in the car with me. so now I have been making my payments with my new job. today I made a payment and the rude lady in the back stated that I had a payment Friday and what was I going to do to make the payment tomorrow. I told her I can only pay today and how about switching my due dates. she very loudly and rudely stated no and I need to pay now. so anyways I paid my payment for to today after processing my payment she stated I need to have money tomorrow and I hung up on her mid sentence. never go to berglund they are crooks and rude and will take you for every penny you have. if you had to pay for a love one funeral they would rather for you to pay them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

terrible bad bussiness a scam

By Ms Tinaaaa on 11/2/2016 at 6:07 PM. Helped by Ryan.

Tranmission are bad they talk to you nasty they cars are not running while i had problems the next day a brung it back after i got it had to get rentals cars until they call their self puttingaTranmission in it then the next day fluids was leaking out and then they what u to make payment they terrible people run away!they talk a good game when u get their then the nightmare starts!!!

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Satisfied BMW Buyer

By Ray490 on 6/20/2016 at 4:01 AM. Helped by Walter, Joseph, Danny and Trey.

Purchased a 2001 BMW Z3 from Berglund on April 28, 2016. It was delivered a few days later and I discovered a few issues which I had repaired. I contacted the dealership regarding these problems and they asked for a copy of the repair bill. After reviewing it, they agreed to reimburse me for 1/2 the cost which I felt was fair considering that 1/2 the work done was not immediately necessary for the safe operation of the car. I am pleased with the transaction and feel that I was ultimately treated fairly.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By Booth521 on 2/21/2016 at 4:17 AM. Helped by Sid.

We went to the dealer because we have less than perfect credit. We had a decent amount to put down. They start off my lying to us about the vehicle we want to look at. Next they showed us another vehicle and that we fell in love with and set us in a cubicle for an hr by ourself and in the next cubicle over talked about us. The manager said how he didn't want to deal with us because it was 30 minutes to closing and then insisted that my husband couldn't make a car payment because he pays child support(which he don't) so then we heard the coming up with a deal they "knew we couldn't do" and then laughed in our face and said have a nice day when we told them it was the worst experience of our life dealing with them. They didn't even try to help us in anyway and was rude the entire 1.5 hrs we was there.

I would not recommend this dealer.