Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

quick and courtious

By PESOLILBIT3 on 7/19/2019 at 11:27 PM.

Service was friendly, waiting area comfortable and accommodating, short wait time. My appointment was kept. As my first time at the place I was a bit confused as to where to go/park etc. The staff was helpful. The only change i think would help would be if staff would come out to the garage area to greet and guide customers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First Responder

By amaurym32 on 7/19/2019 at 11:17 PM.

Paul Poindexter (retired sheriff/ first Responder) This dealership give me the upmost respect and especially Paul. They gave me a great deal on a 2018 mazda 3 grand touring, even thou there was another dealership that was beating their price I still selected them for the purchase of my new mazda 3 because of their customer service and also be Paul. I'm an Active duty military and Paul just keep it simple and straight to the point, keeping it simple and easy like all us military personnel like to do things. They even honoured the military appreciation which other dealers did not because it was a 2018 model with only 103 miles on it. I'm stationed in FT Bragg and I drove 3 hours because the customer service, was the car that I wanted and color, and the biggest saling point (well to me was Paul, a first Responder) they support me when I'm deployed to war as much as I support them for what they do to keep our homeland safe. Not to mention they beat the mazda dealership in my town which is a military town and all dealerships in my state!a Thanks to Paul and Mr. Rodriguez.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Inspection and oil change

By deadrock1205 on 7/19/2019 at 10:44 PM.

Done very quickly And ahead of schedule . Courtesy call when finished Very difficult to find service centers that are very efficient I would recommend this service center Thanks Shouldn’t require a minimum word on survey

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy.

By JARKENBOUT on 7/19/2019 at 7:24 PM. Helped by Melissa S..

The service people are always professional and easy to work with. Been going there for 5+ years. Never had any problems. I take both my vehicles there.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service ,friendly and good value.

By CWMCK5 on 7/19/2019 at 3:38 PM. Helped by Melissa.

Milisa is very nice to deal with.Very compident.She has good people skills and explains the service performed with thoroughness.Thanks Berglund for having having such professional employees.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Car work

By LELILARKIN79 on 7/18/2019 at 4:10 PM.

They are always so helpful and friendly ! They are also honest people . I love taking my Mazda there : ) I recommend my friends and family to go there also!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By RLFRANTZ on 7/17/2019 at 3:16 AM.

Had a recall on my Ford. They did a great job of getting me in and out and made it super simple. They also performed a check on the vehicle at no extra charge and didn’t try to sell me something while I was in there. I appreciate that from the mom perspective :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service!

By KHEFELE98 on 7/17/2019 at 2:08 AM.

I was bringing my car in for a recall to be serviced and everyone was so nice and helpful! They were very helpful and gave me a ride to work and finished working on my car very quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

15000 mile Service

By steeler24 on 7/16/2019 at 11:07 PM.

Great job, worked hard to make sure I had a loner car, very important to me so I can get back to work. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer-service!!

By impeccableman1 on 7/15/2019 at 5:10 PM. Helped by Ken (mechanic).

Johnny Mason provides outstanding customer-service, and Ken provides quality workmanship on my vehicles....every time I bring them to Berglund. They receive my highest recommendation!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service experience, honest people

By Herb 13 on 7/12/2019 at 7:35 PM.

Thought I just needed a state inspection and an oil change, but my car conked out on the way there so I knew I had other problems. I appreciate the way they worked me in and got my car running again. I've been a customer of Berglund Ford for 17 years (3 vehicles) and I trust them. I inadvertently left $100 in cash in the glove compartment (right on top - in plain view) and I sure was surprised when I opened it and the money was still there!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Very easy and pressure free experience

By Duffey 3 on 7/12/2019 at 6:35 PM.

Shopped used cars on Berglund's online site. Went to the lot and met with Randy Bivens who showed me the truck. We drove it, discussed it, noticed one small issue of concern. Randy said he would address that concern and make it right. Could not get a deal done then, but we continued to communicate and were able to come to an agreement. He kept his word on addressing the one concern I had and making it right. Go see Randy he will do you right. Also, Alex in the finance dept. was very knowledgeable and patient with my questions. He explained everything and did not pressure me on buying anything extra. Overall great experience. Can not rate customer service or quality of work yet since I have not been in with any vehicle service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Returning Customer for the 4th Purchase

By sing2g on 7/11/2019 at 12:42 AM.

This is our 4th vehicle purchase from Berglund Ford. Great experience, wonderful staff, no pressure sale. Service department was very friendly and helpful with a couple touchups.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service center

By rwygal on 7/10/2019 at 5:58 PM.

Dean Carroll was professional and polite. He had good knowledge of the 2015 Ford Edge. We will come back to Berglund Ford because of him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painless

By dcriner15 on 7/8/2019 at 10:59 AM.

People were helpful and processing was very fast. Great experience.They were very friendly and that helped relieve the stress of making a big purchase.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Attentive to my concerns, friendly, welcoming, professional

By mwomack11 on 7/7/2019 at 7:41 PM.

I believe the most important characteristic of any service center is individual attention to the customer's need. It simultaneously instills confidence and reassurance that I have come to the right place to entrust one of my most valued assets into your care. Josh Moyer and Dean Carroll do that consistently for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stress free

By cko1961 on 7/6/2019 at 6:23 PM.

I'm always happy with my service and relax. I know that sounds weird but I don't have to worry that they will tell me I need something done that's not necessary. Very honest thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Inspection

By BRIHUGH on 7/5/2019 at 4:07 PM. Helped by Female Service Desk.

Great experience. Great team. The staff was extremely helpful and friendly. The service was quick and timely and I did not have to wait very long at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Cathi3282 on 7/4/2019 at 4:23 PM. Helped by Someone checked us in do t know name.

I had my oil changed by appointment went on time in and out in 20 minutes . I go back to Salem because of the service and friendly staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service ever

By jmoyer538 on 7/4/2019 at 3:36 PM.

I've never been to a better dealership!! The advisors, Dean, Josh, Corrine and Melissa have got to be, by far the best ive ever seen. And the quality of work is far beyond expectations. LOVE this place and the people that work there!!!

I would recommend this dealer.