Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.7  
Friendliness
3.7  
Overall Experience
3.7  
Price
3.3  
Quality of Work
3.3  

Dealer Reviews

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Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Dealership was helpful and repair shop is quick and reliable

By Customer on 2/6/2017 at 2:08 AM. Helped by Dan, Mike, BJ.

I bought a 2000 Jeep Cherokee from Berkenkotter about 2 years ago. I love it. It has been a very reliable, used vehicle. I drive a lot of miles. Interior was so clean. The dealership was helping when buying and the service shop is quick. I picked up my jeep the next day and my wheels were sparkling clean. Dan is an honest, caring and down to earth salesperson who checked in to make sure I was happy with my vehicle .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad business

By Jamz22 on 1/12/2016 at 4:58 PM. Helped by Alan Turner.

I would not buy a vehicle from this dealership. I went to the one in brighton, co. I was meet by Alan Turner. Everything was fine at first as I test drove an f150. After the test drive I went into the office to talk numbers with Alan. I was trying to trade in my truck that I still owe on. I was told that he would work on it over the weekend and he would call me back. After I had to call him 4 days later, was told he could not to a deal because the miles on my truck or I SHOULD WALK AWAY FROM MY LOAN. That is bad practice by any dealership. For another thing they have vehicles on there lot with more miles and are newer than mine truck.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experiance

By Branden05Dodge on 11/8/2015 at 12:06 AM. Helped by Dan.

I went to the brighton store to buy a pickup and that was the best buying experience I have ever had there is no pressure to buy a vehicle. After I purchased my truck a week later the fuel sending unit went out so I called the owner Dan and he said that even though it was not covered under the warranty that he would replace it or he would just pay for the part over the phone and I could replace it my self and he kept to his word he paid for the part and I replaced it and now the truck is back running again. Thank you to all Berkenkotter employees for the best buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive buying experience

By scot1234 on 6/13/2015 at 1:54 PM. Helped by Harti, Mike...

I am from out of the area and purchased a vehicle from the Brighton location. Good folks, square deal and pleasant to work with. They went the extra mile to make my purchase a good experience and I am very pleased with the outcome. I will do business with them again in the future.. Thanks to all in the Brighton location Jeff Scott Williston ND

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Super buyng experience

By Fordfan on 3/27/2015 at 4:11 AM. Helped by Allen.

I have gone to these guys a few times and whether I was buying or just kicking tires I was treated with the same courtesy and attention. I highly recommend them to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would recommend Berkenkotter Motors to all my friends

By Dean Oversole on 3/7/2015 at 9:17 PM. Helped by Dan Berkenkotter.

Dan is a great person to deal with and would tell everyone to go to Berkenkotter Motors. And see him for a car or truck. What a great guy he is thank you, Dean Oversole

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service after the sale

By Paul Craven on 1/22/2015 at 11:28 PM. Helped by Harti Stein.

I had been looking for a small 'all wheel drive' wagon; Craig's List, Auto Trader and I couldn't find what I was looking for until I decided to look at Berkenkotter Motors in Brighton. I drive by frequently and am always impressed with their lot and what they have to offer.I checked their inventory on line and found a match. I met Harti Stein on the lot, a most engaging fellow, and after a satisfactory test drive, we made the deal. On the way home, the "check engine" light came on. I phoned Harti and told him what happened and he immediately took the car in to replace an O2 sensor. Again the "check engine" light came on and Harti came in on his day off and accompanied me to the shop and waited until the problem was solved. I call that great customer service after the sale. Thanks, Harti. I love my new car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sleazy, incompetent, and dishonest

By Tiffany Ramsdell on 7/24/2014 at 3:39 PM. Helped by Derek, salesman.

These guys are the epitome of a sleazy used car dealer from start to finish. We went to look at a few trucks and they handed us the keys - I thought that it was weird that they wouldn't show us the trucks and you know, "sell" them to us, but I brushed it off. Every truck we looked at was dirty and un-detailed. They kept saying they didn't have time to get them detailed yet, but we looked at half a dozen and they were all dirty and gross. Whatever, I thought, they've got good prices, no big deal if I have to shampoo the carpets myself I guess. The salesman we worked with was an excellent salesman in that he got his money and incredibly shortchanged us for our trade-in, but he unfortunately has no idea how to do the paperwork involved in selling a car. First there was something he forgot to have us sign, so we had to drive back (an hour drive each way) to sign that. Then, as we are trying to register our vehicle and get plates, the county tells us that the dealer hasn't yet filed the title paperwork. We had to get temporary tags for months after we bought the car, losing a day of work every 2 weeks to go sit in the registration office over and over. Then, right before the deadline on even renewing temporary plates is about up, I get paperwork dated a month earlier from Berkenkotter saying that they didn't have the paperwork needed to file the for the title. And they had to wait to send me a check for taxes they illegally collected after I told the salesman Derek over and over what county I lived in and he flat out didn't believe me and filed in another county instead, causing more of a delay. I am left scrambling to do the title paperwork myself now, losing more work, because Berkenkotter's salespeople and title clerk are flat out incompetent. The minimal money we thought we'd save buying from them instead of a certified dealer was in no way worth the months of headaches they caused. I have literally never had such a negative experience buying anything in my life. Save yourself the headache - go to someone who is trustworthy.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I started my looking for a new to me used truck and had...

By KyleGehrke on 3/20/2014 at 6:14 PM. Helped by Dan Berkenkotter, an dGlen.

I started my looking for a new to me used truck and had located a couple vehicles in Denver, in the Castle Rock area and with Berkenkotter. After driving the vehicle in Denver, which died on me once i pulled back into the lot I left and headed to Castle Rock. The first dealer was absolutely horrid, it was a bigger dealer ship with 100's of cars and trucks. Right off the bat they wouldn't listen, wouldn't give us prices and when we gave them a top end budget the continued to push thousands above what we had told them. Finally frustrated and ready to go home my wife and I decided to head just down the street to Berkenkotter. We were immediately greeted by Dan Berkenkotter and he was extremely helpful even when the vehicle we wanted was not available. after driving a couple more vehicles Dan let us take one of the vehicles we looked at on an extended test drive to see what we thought. After deciding against the first truck I returned a couple days later and was greeted by Glen who was extremely helpful and let me drive several vehicles even vehicles that were at different lots they owned. Finally I found the one! Now it came to numbers and my trade in. Glen was amazing and honest helped me through the entire process gave me a more than fair price on my trade and the price on the Truck i wanted was out standing! The final process was quick and painless and I was out the door in less than 30 minutes!!!! I wil definitely be returning and recommending anyone looking for a vehicle to start their search here!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are awesome! I started off in the Castlerock...

By Holtzenr on 1/20/2014 at 2:57 AM. Helped by Allen, Dan, and Hartie.

These guys are awesome! I started off in the Castlerock store the other day where I met Allen who was incredibly nice. Allen didnt have anything on his lot that fit my needs so he directed me to the Parker location. Upon arriving at the Parker location I met Sam, who was very rude and unprofessional. The typical sleezy used car salesman, the one who gives the rest a bad name. This guy was a real piece of work and treated me to the most miserable car buying experience he could manage. We did eventually come to an agreement, after much bickering, where I would pick the truck up the next day after Sam made some repairs and other things. To make a long story short Sam did not hold his end of the bargain and I had to call the deal off. I was very disapointed and frustrated with the whole experience and swore off Berkenknotter Motors. I searched for a few more days for something I liked and ended up back in Castlerock. I remembered how nice it was working with Allen and decided to give Berkenknotter Motors another shot, Maybe they aren't all like Sam. This time I had the pleasure of dealing with Allen again and owner Dan, who worked dilligently to find a truck to fit my needs. They found me a 2003 Ford F150 on thier Brighton lot. A beautiful truck at a great price. I took the drive to Brighton, where I honestly had the best car buying experience possible. I looked the truck over up and down. In and out. Took it on a long test drive and decided this was the truck for me. Now for the part everyone hates. The haggeling. I sat down in the office with Hartie and shot him a fair price. Rather than try to wrench his fingers into my pocket book like most salesman do, he agreed it was and we struck a deal. Bam,that simple. I was out of there in under an hour. Unheard of. Hartie, Dan, and Allen treated me so well there is now way I will go anywhere else to buy vehicles in the future. These guys have earned my business as a loyal customer and I will recomend them to anyone looking for a used car or truck. These guys sell cars like cars should be sold. Honestly and professionally. Thanks guys.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dear potential used car buyer: Please be aware that the...

By oguerra on 10/16/2013 at 8:56 PM. Helped by Dan Berkenkotter.

Dear potential used car buyer: Please be aware that the old “bait and switch” technique that I thought I was too savvy a consumer to fall prey to is alive and in good use at Berkenkotter Motors. I am writing this to remind potential used car buyers not to “Drive” Berkenkotter Motors “Reputation” until after looking first into a dozen other dealers who offer some sort of 30 day money back guarantee. Trust me; it will save you and your family a lot of time, hassle and money. Long story short, we purchased a used SUV from Berkenkotter Motors and by the time we returned home to Colorado Springs, the truck was running rough. By the end of the next day, the check engine light was on and the SUV was stalling at stop lights. We took it back to Berkenkotter to look at. We did this for several weeks until Dan Berkenkotter texted me that we needed a new motor. Berkenkotter offered to help either replace the motor at our cost or swap this SUV for another one. We opted for the next best thing, which turned out to be a four door pickup truck with more miles, less features, and cost $2,000 more. We paid $11,400 four our SUV with a significant cash down payment. The price of the next best thing was $13,500. Mr. Berkenkotter kept reminding us that he was going to go out of his way to purchase our SUV for $10,000 and take it to auction to sell it on our behalf. Mind you we paid $11,400 for it three weeks earlier, and it sat at his mechanics garage for most of that time. With gritted teeth, we took the more expensive truck, and the thicker payment book. Buying a car should be a fun, happy experience. My wife and I drove home from Berkenkotter for the fourth time in three weeks in silence, feeling like they had tattooed the words “suckers” across our foreheads. We could not shake the feeling that we had just given them $1,700 for three weeks of aggravation. Mr. Berkenkotter kept reminding us that not every dealership was as kind and generous as he was in taking back our trade, and allowing us to upgrade to a different vehicle. After a sleepless night of thinking about this, I would bet ANY dealership would be more than happy to take our $1,400 plus another $300 in “handling fees” and do the exact same thing they did for us. Berkenkotter Motors should have just put our cash down payment onto the more expensive truck, and maybe filled the fuel tank for three weeks of our time and trouble. We would have left happy and content, telling all our friends of our great experience there. Now we see it as our civic duty to warn others to shop around first. Berkenkotter Motors will miss out on my future business, and as many people as I can warn, all at the cost of taking an extra $1,700 from our family.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

This is the first online review I have ever done, it is...

By Cornerstonetile1 on 8/21/2013 at 5:13 PM. Helped by Roman.

This is the first online review I have ever done, it is just not something that I do. But I was so completely pleased with my whole experience with Berkenkotter Motors that I am more than happy to write this review. I was looking for a very specific and hard-to-find cargo van for my contractor business. I did a national search and was prepared to have to buy out of state. I was very pleased to see that Berkenkotter Motors in Castle Rock had it just a drive away and for a better price than any of the out of state dealers. I worked with Roman, who was very professional and personable. He gave me a great deal on the vehicle and when I made a severe error on the paperwork he went the extra mile to make the corrections. In every aspect of my buying experience I give Berkenkotter Motors a perfect 10. I would and do recommend them to my friends and family and I feel confident recommending them to you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Actually went to Castle Rock. Will never go anywhere...

By baby taryn on 8/12/2013 at 9:17 PM. Helped by Allen.

Actually went to Castle Rock. Will never go anywhere else. Awesome selection, people, financing options. Kind, professional but human, and extremely aware of others time and energy of buying a vehicle. Best experience I have EVER had buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

By far the best experience buying a vehicle I have ever...

By dfdleprechaun on 7/16/2013 at 1:21 AM. Helped by Derek.

By far the best experience buying a vehicle I have ever had. All the employees there where very helpful in the process of buying our Suburban. Derek was very honest and informative on both the quality of the vehicle and finding us the best deal he could. I wish it was always this easy. Hoping to have a long working relationship with this dealership!!! Thanks for everything Derek. Shawn and Michelle

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dan Berkenkotter and the people he has working managing...

By warring on 4/15/2013 at 7:26 PM. Helped by BJ.

Dan Berkenkotter and the people he has working managing his stores are great folks. Yes, they are car sales people, and yes, they are in business to make a profit - but these guys are refreshingly different than most I have experienced (ESPECIALLY when it comes to Used Car/Truck dealers!). Most used vehicle sales people have 3 purposes - 1) sell you the vehicle TODAY, 2) at the HIGHEST price they can get, and, 3) tell you only the good things about the vehicle (and sometimes LIE about it). The folks at Berkenkotter (especially the Castle Rock stores I've done business in) are courteous and helpful and don't try a hard close, the prices are usually fair (and if you negotiate, they give you straight-up answers -- not the BS where you sit there for an hour while the sales manager and sales person try to sweat you into paying their price!), and they'll tell you all they know about the vehicle. If you're in the market for a used truck or car in the southeast suburbs of Denver, these guys are a great option!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought a total of 2 trucks from The Brighton...

By 12vcummins on 4/9/2013 at 3:20 AM. Helped by Harti.

I have bought a total of 2 trucks from The Brighton Location. They go beyond what is required to make the "deal". If they don't have what you are looking for at the location you are at but there is a truck at another store (they have 4 locations) they will arrange the transfer of the truck for you. So you do not have to drive to the other stores. I told them that I wanted a 12v Cummins that was in "good" shape. They did not have it in stock. As soon as one came in stock I was called and the deal was signed within 24 hrs of the truck arriving at the Dealer. Harti, George, Derek, and Mike work very hard to make car shopping easy on me. I have bought cars / trucks from other dealers over the years and it was always a headache. But here at Berkenkotter I did not have any headaches and have come back to buy a 2nd truck. (which was the 12v cummins.) My first one was a F350 in June of 2012.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sometimes the best way toi understand a dealership, is...

By WhiteWhomper on 3/30/2013 at 12:41 PM. Helped by Steve and BJ.

Sometimes the best way toi understand a dealership, is not to see how they act while making a sale, but how they act after the sale. I bought a 2009 Dodge Diesel truck from Berkenkotter in Castle Rock, and just three days after purchase a key emissions component failed leaving the vehicle undrivable. The piece that failed could not have been predicted, nor was it of any fault of the dealer. Instead of just giving sympathy to a very costly repair, they actually called to the Dodge dealership and checked the vin to find the part could be replaced under warranty, and then picked up the truck themselves from the repair shop and took to the dealer and got the work done. This was all on their own and was not asked of them. I cannot be appreciative enough for their customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just purchased a Dodge Ram 2500 here and was very...

By lloydable on 3/9/2013 at 1:57 AM. Helped by Allan, Dan.

I just purchased a Dodge Ram 2500 here and was very pleased with my experience. Unlike a typical dealership, the experience was very personal and friendly. They went out of their way to make the deal work. I would highly recommend shopping here. I visited the one off Wilcox in Castle Rock.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My wife and I went to Berkenkotter to help our son buy a...

By children3 on 2/21/2013 at 11:14 PM. Helped by Harti.

My wife and I went to Berkenkotter to help our son buy a truck that he just had to have. I went into the dealership in a bad mood just because I wasn't ready to have the sit down for 4 hours and make a deal. Needless to say it was the exact opposite in this dealership! The selection of trucks was excellent and the experience with Harti, our sales rep., was nothing but pleasant. He put my son in a truck he can afford and made the usual experience of dealing with car dealers a thing of the past. Harti had the truck looked at and anything and everything that needed to be worked on or gone through to make me feel better about the purchase he had fixed at no additional cost and covered under warranty. I cannot express enough of a pleasant experience with Harti and the Berkenkotter Dealership! If looking for a used pick up truck I recommend giving them a chance!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My family has been buying cars from Berkenkotter Motors...

By abirike on 11/13/2012 at 4:09 PM. Helped by Dan, BJ.

My family has been buying cars from Berkenkotter Motors for years, and their service and integrity has never changed. The guys who work there go out of their way to find the right car for their customer at the right price. You always know exactly what you are getting with them-- they are honest and it's obvious that selling cars comes second to respecting their customers. When the sale is done, they still go above and beyond to make sure they continue to support their customers. I can always call to ask for help, advice, and suggestions when it comes to my car. Berkenkotter Motors is probably one of the last trustworthy businesses in car sales.

I would recommend this dealer.